The Brick

Jan 06,2023- Ridgeway Drive, Mississauga Location. This store is a fraud. They did misrepresentation of an item and delivered us the wrong product. After we assembled it, we got to know about the fraud they made as we already have the video of the product we selected. When we went to the store again to meet the customer service, we saw our product on floor. They agreed that it was Brick’s misrepresentation, therefore we asked them to disassemble the wrong product and reassemble with the right one. The Store manager was very rude towards us and behaved in a discriminating manner and made us feel very small that we got a clearance item which got my wife an anxiety attack. I have heard that Brick is committed to its customer and good customer service. Such behaviour from store and its store manager is not acceptable to us. Attaching the photos as well. I am writing this review so that people get to know about them. Please save your time, money and respect.

I bought a couch from the Missisauga store and the sales person didn’t supply any information about the policies in place. A few days later I called to return/ exchange the couch and I’m told I can’t.. they said I was only given 48hours to call in for damages.. thought the couch on Friday and Monday was Labour day.. went into the store on Tuesday and was told I’m stuck with the couch.. they said they will send a technician to check on it

Customer service is very very bad and the sales manager is supporting this bad service.

Everyone went for lunch and left the floor without any attendance. We were waiting for almost 40 min begging someone to help.

Sales manager said: “you need to wait and this what we can offer”. No one care even the sales manager his name is Guru, does not care and did not respect us and ignore us while we were talking and talked to other sales man for other business.

I regret to go to this branch and also regret to go to the bricks.

Differently I will not recommend anyone to go to there.

Thank you

I contacted brick customer care in early April May regarding issues with Drake sofa and ottaman. They send someone for inspection and then there was no response. On calling them they said the sofa is not in stock so nothing can be done (It’s clearly showing up on their website : https://www.thebrick.com/products/drake-3-piece-faux-suede-left-facing-sleeper-sectional-cement-1)

They said take 10% store credit. I bought 5 years extended warranty just to hear this? Nobody told me while selling that extended warranty that my request won’t be entertained even if I am still in warranty. One rep said since you are near the warranty over period (it’s valid till Sep, I called them in April) so they can’t do anything? Seriously? I can call you even if I am on the last day of my warranty since it’s still in warranty? This is how you guys deal with customers once you have sold and minted money out of customer pocket? The reps need training on how to talk to customers too. You can’t fool around ppl by just selling 5 yrs extended warranty and not helping them when it’s time. On putting google review the Mississauga location called and Morisha sent me their warranty document. When I read it clearly says if it can’t be repaired it will be replaced. When she was caught and couldn’t explain that para to me she starting shouting at me and told me that I need a translator showing I am illiterate. She was extremely rude. It’s your company warranty document and you can’t explain or do what it says. She shouted and hung up the phone on me. Is this what you do after minting money from customers giving false details on extended warranty? I am done sending emails and explaining issues to these guys. You lost a customer and I will make sure none of my friends or family ever buy anything from you. Such rude and unprofessional staff. Teach them how to speak with customers and stop playing this cat mouse game they this store sold out, the rep left bla bla. Highly disappointed with the way this is handled.

On March 28th 2023 I bought a Charlie Chaise, total cost $660.96 which was delivered March 30th. Once delivered, it looked ok. As soon as I sat on it, I immediately slid to the right side. I thought the padding would adjust. As the days passed the situation got worse and the sitting became uncomfortable, the chaise was totally slope sided with a visible imbalance. I went to the store on May 15th 2023 to inform them of the problem and was told to go online and request a technician visit which I did. The technician arrived a week later, and after complete inspection told me that it couldn't be repaired, it was a factory defective product. He was submitting the report to the store customer service and someone would call me to let me know what my options were. Never heard from anyone and visited the store customer service on June20th,

Asking what the resolution was, I was told that it was a factory defect therefore, I would keep the product as is and the brick would give me a store credit of 146.00 dollars. I was obviously upset and said I wouldn't accept. After arguing

She agreed on a replacement but I would have to pay the new delivery.

I have purchased a double-oven stove from the Brick (in addition to Fridge dishwasher, washer and dryer - spending $7,000 in appliances) in September 2022 with an estimate delivery date of January 2023. All the other appliances were delivered but the Brick says they have not received any stoves for 6 months. I have reched out to 10 different employees and the answer that I get is that my only option is to chose another stove (pay for the difference). I am not particular wit any brand or model. I just want an equivalent stove. I feel that the Brick sold me a product they did not have, took my money and will only provide me with a stove if I pay more! This is an outrage!

Wanted to purchase major appliances for a new home, was told that a lot of brands had delays due to production issues, ended up going with LG because we were told that it doesn’t take long to get the items. Purchased in Dec 2021 and was told that should be getting products in January 2022. Received stove, dishwasher, washer, dryer, each as separate shipment. By March 2022, fridge still didn’t come, so we contacted our sales associate who told us April. By April, still no news. Contacted store, and each time seemed like a different answer, and the most recent response is July 2022. Terrible customer service along the way, rude staff, and a lot of lies. If we knew it would take 7 months to get a fridge we wouldn’t have gotten it in first place from the Brick. Sales associate extremely rude, would not take any responsibility and shows absolutely no sympathy for our case. Contacted him a week ago to provide an update and contacted again after not replying to us. Absolutely terrified of what we got ourselves into and would never purchase with the Brick again with this level of service and treatment received from its employees.

I purchased washer dryer on 10 February 2022 from Mississauga bricks super store 3025 ridgeway

brick installation team did very poor installation job. washing machine drainage pipe not properly installed in drain pipe so water go on floors not on drain pipe after so many phone call and visit to store and email I didn’t get any response from brick customer department I am without my washer more than month now.

The original delivery date for our sofa was Dec 5, 2021, which was cancelled without informing us in any way (email or phone). Furthermore, upon checking on the delivery checking page, someone (a delivery person most likely) had impersonated signature on behalf of a household member. As you know, impersonating someone signatures is considered illegal. Since, no one contacted us on the original delivery date and time period, I had to go in person in the store, since no one ever attends the phone in their customer service department. The delivery date was rescheduled. On Dec 8, 2021, sofa was delivered from Ridgeway Brick store and there was property damage. We contacted (emailed) the Brick headquarters and it was re-directed to Ridgeway Brick store Operation Supervisor. He didn't respond to our email which was sent 3 hours after sofa delivery. I forwarded him the same email 2 days after (Dec 10, 2021), since he failed to respond within reasonable time. Upon receiving the email, he neither read the email carefully nor checked his records. This lead to another email explaining the information he missed in my intial detailed email. Afterwards, he failed to respond altogether. We went in person to the store on Dec 15, 2021, to follow up. He informed us that he has put in a claim for property damage and that someone will contact us. We waited for few days and when we received no contact for the property damages concern, I sent M. another email on Dec 20, 2021. He responded saying that he is not currently at work and will check the next day when he is back in office. I sent another email on Dec 22, 2021 as a reminder. He has failed to respond yet again! I would like the company to directly deal with myself regarding this matter and provide a proper training to their staff on how to provide professional support to their customers. I am extremely disappointed and frustrated with how The Brick is treating their customers. This has been an extremely unprofessional and stressful occurrence!

I got an email, a call and a text, confirming my delivery tomorrow but I was called today and told that they can't deliver my stuff and to arrange movers to collect my stuff from there as it is far away. I feel like I wasted my 3 hours in selecting the furniture and I bought other stuff too from brick. It's around 10k. Even after spending this much, if we don't get delivery, I would never recommend anyone this store and I want to sue the company as I have all the proof of delivery confirmation.

Do not order from here. They constantly lie and do not have products in stock. I have been waiting for a washer I ordered in december. Staff is trained to lie and advise you that products will be in every week. Record your conversations so you can seek legal action against them. They cannot take money for products and not deliver. This is absolutely unacceptable and disgusting during a pandemic.

I am a single mother having to do laundry at a laundromat during a pandemic. Also had to pay someone to assemble dryer because delivery team just dumped it and left.

Fridge is warm, not cooling... Over $1000.00 of food thrown away... A technician from jake's appliance service came to my home may 8th to assess issue, advised he would have to order part... I have made numerous calls to get help and to try to get updates... Each time, I am advised part is still not in... This has been going on since may 8, 2020... Who is there to protect us? I paid an additional $399 + tax... Protection plan number 001arf4k... This is disgusting and unprofessional service... I have called numerous phone numbers from the brick to the suggested phone number of [protected]... Nobody nobody is there for the consumer... Do not trust this company... I am going to look for legal advice to find out my rights... I am writing this complaint june 12, 2020 and still nothing has been done... Anita gallant, 4053 jefton crescent, mississauga, on l5l 1z2, [protected]...

On November 30, 2018 at 4:10pm. I contacted the store thru sales consultant and one of the agent that I spoke with was very rude to me thru the phone. The agent was a male but did they describe his, and not bothered to tell me his name. After explaining about the issue that happened couple days ago about employees not informing their customers about important things when making purchase or receiving their products.

The agent told me thru the phone "I can't change what happened in the past, do you want me to make you a time machine so you can go back in time and change the incident?". This was not what my call and concern was about and this kind of behaviour is very unexpectable as it is not good for the customers.

My purpose of telling them the issue is so it does not happen again in the future.

I tried contacting the store to speak with the manager about this issue but the manager was not available at all, and did not return my call after leaving my name and number.

I will never shop at The Brick again! Be warned about the Full 5 year Blanket Coverage for furniture, its nothing but a scam. Brick will not honor it because they are professional scam artists. I was also told like many others complaining on this site that i would have to pay out of my own pocket to get my sofa cleaned... "Wats the point of the warranty"... although they never mentioned that when trying to sell me it...

I will Boycott The Brick from now on and you should TOO!

I suddenly found in my brick card statement, there is payment protection plan which I never agreed to add to my account. I called the customer service and was asked to go to store again. It is not very worth to go there just to cancel 8 dollars insurance.
You have to balance your time and gas, or give them this "small money".

It is very awful to trick, pay attention to your brick bill.