The Brick

I purchased a bed on the website, on September 2, 2019 and the order was processed and i received an emailing saying my order was processed and my payment was received. The date of pick-up would have been September 15, 2019. It is now September 20th and i've called twice to only be pushed to later dates where the item is now available, claiming October 1, 2019. I do not have a bed because i placed this order in hopes that i would receive it on time for my new home. I was looking forward to purchasing additional furniture for my new home however i have been extremely disappointed with the service i've been getting thus far. When i called to speak to a senior manager my call was forwarded however to an operator and i'm left extremely frustrated and disappointed yet again because this was the second time i called and got no where. This is ridiculous, the lady over the phone told me i had to call to confirm my order before they placed it, but there is no indication that this has to be done on the website or the email, especially after receiving an email saying my order has been placed. The lady also said the dates on the website are wrong, so why have these dates to begin with?

I would like this item at a discounted price with free delivery for all this hassle, especially since I do not have a bed. As i had booked a moving truck and was going to pick it up with that therefore i didn't add shipping and handling since it was already taken care.