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CB Furniture Stores IKEA 2685 Iris St., Ottawa, ON, K2C 3S4, CA
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IKEA
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IKEA

2685 Iris St., Ottawa, ON, K2C 3S4, CA
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1 complaint
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Website
www.ikea.com
Phone number
+1 (866) 866-4532
Category
Furniture Stores
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
10:00 am - 6:00 pm

IKEA reviews and complaints 1

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5:05 pm EST
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IKEA - kallax bookshelf

its a know design issue that the kallax shelf unit has, they are the thin wooden dowels that are provided. they are required to be hammered into place to have a tight secure fit, the issue is when you try to disassemble for moving, these dowels break inside the holes.

ikea recognizes this issue and started making the new kallax shelves with thicker dowels, but they will not do anything for customers to bring back the old style due to un useability. the ottawa store refused to take it back and give a store credit, as it was pass the year mark. they even refused to recycle the pack as the manager said "they do not have a recycle program" so i was told to simply through it in the garbage. now this passes for customer service in 2019. shamefull.

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