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CB Furniture Stores IKEA Never order online or for delivery
IKEA

IKEA review: Never order online or for delivery

C
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7:28 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am unbelievably disappointed in IKEA. I have been kicked back and forth between IKEA and a third-party delivery company, and I’ve gotten the runaround from both IKEA and RXO about my delivery. RXO is the delivery partner for IKEA. They canceled the second half of our delivery and said that we need to reschedule with RXO.

I called and waited on hold for 30 minutes. RXO said that IKEA needs to approve the reschedule date, but IKEA said there was already a confirmed date for redelivery. I did not receive a confirmation from RXO, so I called them again. They said, “No, it’s not scheduled, and IKEA needs to schedule it.” I couldn’t make this up if I tried.

I said I would like to cancel the rest of the order and reorder so I can pick it up in person. Apparently, I’m not allowed to partially cancel an order. I am trying to pick up the order from the RXO warehouse, so IKEA said to email RXO to arrange it. RXO said they need written approval from IKEA. IKEA is saying they can’t provide written approval. What a cluster!

I would rather not be this upset about the back and forth and the nearly four hours I’ve spent over the past week trying to resolve this. If IKEA is going to partner with a company for delivery, they should make sure that it’s not a nightmare for their customers to deal with. This is completely unacceptable.

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  1. IKEA Contacts

  2. IKEA phone numbers
    8800 234 5566
    8800 234 5566
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    50%
    Confidence score
    Russia
    800 4532
    800 4532
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    100%
    Confidence score
    UAE
    +31 900 235 4532
    +31 900 235 4532
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    Netherlands
    +1 (888) 888-4532
    +1 (888) 888-4532
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    United States
    +1 (866) 866-4532
    +1 (866) 866-4532
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    Canada
    +44 203 645 0015
    +44 203 645 0015
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    United Kingdom
    +61 280 206 641
    +61 280 206 641
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    Australia
    +43 800 081 100
    +43 800 081 100
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    100%
    Confidence score
    Austria
    +32 27 191 922
    +32 27 191 922
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    100%
    Confidence score
    Belgium
    +45 70 150 909
    +45 70 150 909
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    Denmark
    +358 934 829 400
    +358 934 829 400
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    100%
    Confidence score
    Finland
    +33 969 362 006
    +33 969 362 006
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    100%
    Confidence score
    France
    +49 61 929 399 999
    +49 61 929 399 999
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    100%
    Confidence score
    Germany
    +353 15 413 300
    +353 15 413 300
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    100%
    Confidence score
    Ireland
    +39 278 629 900
    +39 278 629 900
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    Italy
    +47 91 502 340
    +47 91 502 340
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    100%
    Confidence score
    Norway
    +48 222 750 000
    +48 222 750 000
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    100%
    Confidence score
    Poland
    +351 800 203 020
    +351 800 203 020
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    Portugal
    +34 900 400 922
    +34 900 400 922
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    Spain
    +46 775 700 500
    +46 775 700 500
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    100%
    Confidence score
    Sweden
    +41 848 801 100
    +41 848 801 100
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    100%
    Confidence score
    Switzerland
    +86 400 800 2345
    +86 400 800 2345
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    100%
    Confidence score
    China
    +852 31 250 888
    +852 31 250 888
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    100%
    Confidence score
    Hong Kong
    +81 570 013 900
    +81 570 013 900
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    100%
    Confidence score
    Japan
    +966 920 004 532
    +966 920 004 532
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    Saudi Arabia
    +65 67 866 868
    +65 67 866 868
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    100%
    Confidence score
    Singapore
    +82 16 704 532
    +82 16 704 532
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    100%
    Confidence score
    South Korea
    +886 412 8869
    +886 412 8869
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    100%
    Confidence score
    Taiwan
    +66 27 087 999
    +66 27 087 999
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    100%
    Confidence score
    Thailand
    +1 (815) 592-4247
    +1 (815) 592-4247
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    +1 (647) 746-4611
    +1 (647) 746-4611
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    Marketing Communications Specialist Jordan
    +1 416 646 8182 ext:2305
    +1 416 646 8182 ext:2305
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    National Public Relations Specialist
    More phone numbers
  3. IKEA emails
  4. IKEA address
    Olof Palmestraat 1, 2616 LN, Delft, Netherlands
  5. IKEA social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 28, 2025
  7. View all IKEA contacts
IKEA Category
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