Joss & Main
Reviews and Complaints

We purchased this 7 months ago. Today, one of the pictures fell off the wall. The stress point where the hanging hardware was screwed in gave way. The faux wood crumbled.

Joss and Main would not resolve my issue. They would only give me the vendor name to try to resolve my problem. https://www.umainc.com/

I don’t expect they will be interested in resolving my issue.

I ordered six chairs from Joss and Main on September 5th and the chairs were in stock and the order was due to arrive in 10 days. We were so pleased to be upgrading our dinning room with a new set of chairs. After the delivery date came and went, I contacted Joss & Main who told me that the item was out of stock and was delayed. I can't remember the spin their representative gave from their set of scripts.
This went on until just this week. First, they never contacted me to inform me of yet another delay. I always had to call and ask, what's going on with me order. Where upon I was told, every time, I different reason for the delay. Sometimes they were quite imaginative and full of reinforcing details.
I called and asked to cancel the order and requested a discount for their extremely poor customer service. They were never honest with me and stuck to a variety of scripts meant to deescalate customer anger rather than be honest. They told me that 10% was the best they could do. I asked for some specific chairs that their website said as $111 a chair and was in stock. Their customer service person, the first one to be straight with me, told me that she'd talk to her manager and see if they could get additional discounts for me. The next morning she told me sorry they couldn't do better than 10%. I looked at the chairs I'd told her and the price, over night, shot to $145 a chair and the color I'd told them that I wanted was suddenly, out of stock. WOW! The worst online shopping experience that I've ever had!

I just received email saying my 4 bar stools were delivered via Federal Express.
They were NOT. now I cant reach anyone on phone to find out who got my $400.00 Order! so Upsetting. worried this will no go to never never land and ignored, and not refunded. they do not give you a fed express tracking no. even with your order. I don't understand that!

where is my order please?!

I ordered a bed that arrived damaged (and late). I attempted to contact Joss/Main via email three times with no response or resolution. The bed I purchased was also private labeled and found at multiple other retailers for less $. I attempted to leave a review on their site about my experience and it was altered. Joss/Main has shady business practices - I would avoid.

I ordered my couch and they shipped to an old address. I made sure before ordering that my new address was updated. I called Fedex and was told joss and Main supposed ordered them to ship to the correct address. I called for several days and was kept on hold for several hours. In the mean time there's no other number for joss and Main so my couch that I paid for is still at the wrong address. I'm tired of waiting! I want a refund and that they pick up the couch at the wrong address. I want something done ASAP. My name is Annie Medina
[protected]

order [protected] chair shipped april 29. delivery may 5 than may 12 now pending tracking says pending tracking number [protected]. fedex cant verifie where order is . believe lost please reship.or refund .thank you rene pyles contact [protected]. never have come retired here all time fedex lieing. rene pyles 1804 dunmere rd dundaLK MD 21222.PLEASE REFUND OR RESHIP AS FEDEX UNABLE TO SAY WHERE CHAIR IS. FIX THIS OR REFUND

I first placed an order for this table on September 10, 2019 and was given an approximate delivery date. After that date came and went, and after several phone calls to try to find out what happened, I was informed there was a delay in all shipments due to Hurricane Dorian (which did NOT even hit the US but did hit the islands on August 24... again I placed my order September 10.)

Anyway the table was never delivered and I cancelled that order. I searched high and low for another table; for various reasons, that particular table was 100% what I needed and I wasn't able to find a suitable substitute. Unfortunately, I placed another order for the same table on October 25 thinking that whatever backlog problems they were having had cleared up by then. So far, I have been given 3 different delivery dates, the first two came and went with no table being delivered and no reason why. Tomorrow, November 22, is the third date...we'll see what happens. Will it be delivered? Will it be damaged? This is way too much stress for a piece of furniture. Rest assured, I will never purchase another thing from Joss & Main.

I ordered a table, have been calling for days and can't be told when my table will arrive.
I was told there was a "case study" person assigned to it...yet no call.
I find it interesting that I can pay over $1k for something weeks ago...call for days and I need a case study manager assigned who has yet to call me.
I won't shop here again and will ensure I articulate this feedback to others
Jessica Jones

I had originally purchased the three rectangular rugs in various sizes with item #MGNM04A. I cancelled those within hours and ordered a different design. I have the emails showing that Joss and Main received my cancellations yet, I received the rugs. I do not feel I should be responsible for your company's mistake. I am not willing to pay the S&H to return these 3 items. Please let me know how you would like to resolve this matter.

in Jan 2018 I purchased an area rug. Didn't open it because there was a fowl smell from it. I shipped the area rug back with the label provided UPS. Was received back in warehouse Feb 22, 2018. I keep calling for my refund to be posted, I get the run around that it takes 3 weeks. then Ill post your credit in 3 days, then you must contact comenity bank. Still no refund and today is April 7, 2018. I have purchased many thing s from Joss & Main and I will no longer do so. The customer service and the way this company is being run it a DISGRACE.

No values on how to treat customers.
Been waiting for my sofa to arrive for 2 months. Thank god didn't order anything else or I would die of an endless waiting.
Customer service is full of [censored]s who don't know their products and can't even provide any information at all. They probably have issues with manufacturers, that's why shipping and delivery are so slow.
Anyway, I don't even want to know what reasons made them do so, I just want them to deliver my sofa.
I wish I could cancel the order, but they said it was impossible. What's interesting is that their CS is always available, but absolutely useless...

I bought two beautiful lamps from them: Bailey Table Lamp and Lexi Table Lamp. The website claims that they provide a free shipping on orders over $49, that was my case, however, I paid for shipping anyway without any reason. And the worst part of it is that I noticed it after I paid for the order. Of course, if I saw the total cost at the beginning, I would refuse to order. But they were very sneaky and just cheated.
I can't do anything about it, but I would like to warn the other: be very careful and you better call them before ordering, maybe it will prevent you from mistakes like mine, even though it wasn't my fault, I don't think they will want to listen to me

I am not giving a negative review of this sectional as I have yet to receive it. The sectional looks beautiful. I ordered my sectional on September 17th and have yet to receive it. My Anneliese has been lost in transit not once, but twice. I am currently scheduled to receive it Dec 20th. Or Jan 5th. I have received multiple emails. I spent approximately 3 hours of my life- not in one sitting of course- speaking to multiple Joss and Main/Wayfair customer care representatives. Four to be exact- all who told me there was nothing they could do to help expedite the shipment of my re-ordered sectional. It apparently ships freight only. I was soo disheartened as I was having family fly in for a Thanksgiving celebration and would not have adequate seating. We recently purchased a new home and had disposed of our old living room furniture in anticipation of the Anneliese sectional. I kept asking to speak to a manager and was finally connected to Linda Bean who thus far has been the only bright spot in this company. She was extremely professional and polite and sympathetic to our situation. She understood what a stressful development this had become for us and offered multiple ways to compensate us for our inconvenience. We had an outdoor seating arrangement shipped to us free of charge to accommodate our guests as it was able to ship UPS. We also received a percentage off the sectional. That was excellent customer service. My husband and I literally counted the days until the shipment was supposed to arrive and were soo disappointed when it was lost in transit. We are decorating our living room around this sectional- picking rug, coffee table, tv stand, etc. Linda compensated us for our inconvenience and frustration. I was expecting this sectional right after Thanksgiving and now have received multiple emails from Joss and Main with one shipment arriving Dec 20th and one Jan 5th. Apparently item was lost in transit a second time. I contacted Linda to express my justified dissatisfaction. I turn 40 December 15th and Christmas/New Years fast approaching. I explained I will once again be faced with guests at my home and no sectional. I have no formal living room to entertain. I asked for further compensation and was directed to Jackie Loveland - Customer Advocacy Specialist of the Executive Team. She was up to speed on my situation and felt no further compensation was deserved. That is soo disappointing coming from a billion dollar company. She will "push hard" to expedite shipping but can not guarantee us when the sectional will be delivered. I guess this is satisfactory customer care to Jackie Loveland and the Wayfair Executive Team. Do NOT order this sectional from Joss and Main/Wayfair. Do not order ANYTHING from this company that you want to get on time. I believe Overstock has the same sectional and as far as I know have no affiliation to Wayfair.

Hi J&S,

Greetings from Arizona!

I feel like you are losing more business than you are gaining by making people enter their email address before they can enter your web site.

You lost my business and I am a designer who buys a lot of furniture. I get enough unwanted email. If I want something, especially furniture, I know what I want. An unwanted email will not make me buy anything for myself or my clients.

Maybe re-think that. If feels forced and gives customers a bad feeling. You are forcing me to give you my email address before I can look at your products. Yuck!

Best,

Ginger from Arizona

On 9/17/2017 I ordered a carpet, isabella ivory rug. After receiving the carpet we decided to return it to joss and main. I followed instructions for submitting a return by contacting estes trucking co... I was told that the pick up would be the very next day. As instructed we left the wrapped carpet in the driveway with bill of laden attached to carpet. I kept calling joss and main daily to let them know carpet was still in driveway. Finally after several more days estes called saying they were at the house but didn't see carpet... Turns out they went to boston ma to pick up rather than randolph, nj. Really? Now that was a major screwup. Contacted joss and main again and they changed carrier to nonstop... It is now one week later and still no carpet pickup. Remember, this carpet has been sitting in the driveway for 2 weeks. What! Have a ever heard of worse service? At this point i'm hoping anyone passing by will take the carpet and I will never deal with joss and main again. I'm not calling anymore... I'm done. Buyer beware about returns... Not worth this intense aggravation.

I place an order and come to find out my order was not excepted because my card address was different so I called my bank got that straight out. I gave them the proper address cause I just moved I spoke to the supervisor she said for the inconvenience they would send it express the supervisor says she would keep me informed by email on my order come tuesday when I was expecting my rug I had no email nothing I called spoke to another supervisor come to find out that the order was never place and never sent I was very upset and I cancel the order I took a-day off expecting my rug on tuesday and all they did was tell me they would help me just like the other supervisor but nothing was done for me
I missed full day of work and now I have no rug or divider because the supervisor wanted argue with me and did not try to repair the situation she said bet the customer service with that do with me over the phone but only through email. If anybody knows the name of josh &main competitors please let me know I will purchase those items from them

Several months ago I ordered the Ilana 119" sectional sofa in spinnsol navy. They delivered a couch that was missing a piece, they left it and told me to call for a return. I spoke to a delivery specialist and he requested that I send him pictures to ensure that they got the order correct the second time. Well, today the delivery people showed up with a yellow couch and exactly the same two pieces as before not the three pieces needed to fulfill the order. I have been passed along to different "delivery specialists" who all ensure me that the order will be corrected but I'm not holding out much hope. DON'T ORDER FROM THEM IF YOU NEED IT FOR AN EVENT OR GATHERING!

I had originally ordered two sets of the white Evelyn Curtain Panels (order #[protected]) on May 26, 2017. After hanging the sets I decided two more panels one each window would look best, so I ordered two more sets of the same curtains (order #[protected]) on July 9, 2017. After hanging the second sets, I realized they are not the same color or material.

Order #[protected] - not only were we sent the wrong couch (Sectional was facing the wrong way) the entire sectional piece was missing! We got a refund and was told by maggie curtis (Which is probably a fake name) that it i'd get a call from someone to pick it up. That call never came. It's been 3 weeks and the wrong/ half missing couch is still sitting in my guest room. It's too heavy for my husband and I to remove it. I've called and emailed maggie several times and i'm being ignored. Horrible company!

Also - as someone else on here stated, when I go to my account to check the order details, it's been deleted. I can't find the order in my account yet I have the confirmation email.

Be aware...

I bought some cushions from these guys (are they Wayfair or Joss&Main btw?- not clear) that I'm trying to return, but when I went to my account I got greeted by an "There are no orders associated with your account." Funny thing is that I've got the Order number and of course I got the cushions. I also got to the stupid message from a link in the same email they sent me to review the product... So, what's up with their record keeping?
Now I've had to communicate the old-fashion way, by email, wasting my time giving all the order details instead of it all being automatic and easy for returns, like in most up-to-date, modern websites. Come on people, this is the XXIst century!