Wayfair
Reviews and Complaints

Bought a modular corner sofa for my mother. Ordered Sep 20th, delivered Oct 3rd, but one module was missing legs and connectors. OK, so customer service set up a delivery of the missing parts. These spent several days knocking around in Germany before being “returned to sender”. No idea why. Asked for them to be resent. Same again. So, asked for a replacement module, but instead the whole sofa (6 units) was reordered. Asked customer service to alert the couriers that Mum only needed the “hardware pack” not a whole new sofa. But this morning they would not fulfil this request and have returned the entire shebang. My mother is 90, and last month fell over and broke her leg, quite possibly losing consciousness because of all the stress this has caused. I have spent literally hours on the phone, emailing, texting etc. to no avail. No calls back when promised, no sensible answers to emails. So now it’s time to refer to higher complaints body. I DO NOT RECOMMEND THIS COMPANY.

I am usually fascinated with your commercials which are in good taste and appropriate. You currently have a Holiday commercial about gift swapping and what i find in poor taste is when Kelly Clarkston holds the legged lamp and says, "what the f___ (silent word [censored]) and then says "fudge". I have seen it several times and i find it most insensitive. There is no place for insinuation of such a word or similar words. It throws Kelly Clarkston and your whole brand into a different light. I don't have kids but I can only imagine that kids would use that expression and be scolded by a parent because of your commercial. I know you have spent millions of dollars on this ad and air space; it changes how I view your company at this time.

I just ordered a rug from your company probably will be my last purchase, if this is the direction you are going with your commercials. I hope you have received lots of negative comments for air this commercial and will think twice before doing something like this again.

I worked for a retail store (the Army Air Forces Exchange Service (AAFES) in Marketing and Corporate Communication and this would never be allowed. Our customers would bombard us with negative comments. But then, we do not usually have ads on national TV only in our stores on Army & Air Force Installations.

Don't try to be relevant in today's society by stooping to the level of getting a reaction from those who would find it funny. It is not!

I will wait to see if I get a reply. I'm disappointed!

Ray Lamy
[protected]@gmail.com

I have recently ordered multiple items from an online store and I am extremely satisfied. The quality of the products is excellent, the service is unbeatable, and the customer service representatives are delightful. The ordering process is incredibly efficient. It has been a pleasure doing business with them. As a new customer, I highly recommend them to anyone. - Anonymous

I've always been very happy with Wayfair. I used to buy a lot of furniture from another big retails (Swedish origin), and that furniture never lasted more than a few years. It was cheap so I just replaced it. Then I was introduced to Wayfair and would never go back. The quality of products is so much higher in every respect.

Ordered an new lamp on Tuesday and it arrived Friday. Package came in good shape, but the interior box seemed crammed and banged up. Upon opening the box holding my lamp parts, I realized the shade war ripped. I reached out to Wayfair by filing for a return and refund and they immediately refunded me without the hassle of a return. Great customer service!

I have to let Wayfair know how pleased I am with my recent experience. I had a problem with an order and they went above and beyond trying to make it right. The fact you can call and instantly be connected to a real person who took care of me the way they would want to be taken care of. I would definitely shop there again and would recommend Wayfair 100%!

We purchased an office chair that did not meet the dimensional specification as published on the Wayfair website. Wayfair understood that we did not want to bother with disassembly, re-packing and shipping it back to them so they refunded our purchase price and let us give the chair to charity as-is. Customer service doesn't get much better than that! :)

I placed an order for a floor vase 25tall and 9 opening width on February 1st. The order was finally shipped and delivered on February 13th. Wayfair delivered a tiny 11 tall vase that I refused. The floor vase I had ordered is now sold out. Had they shipped it immediately, I would have received it. I called the customer service number and the first rep I spoke with hung up on me. The second one was polite and said they would refund me. I would not order from Wayfair again because they already have multiple bad reviews online which I had ignored.

I would like to give them a 5-star rating for their items and service. I have been using their services and other businesses associated with them since 2016. Everything has been great so far, and I have never written a negative review. I regularly recommend them to my friends. However, about a month ago, they unexpectedly canceled my account without any explanation. This was quite unsettling and disappointing. I would appreciate it if someone could help me understand what I might have done wrong and how I can rectify it. Both my spouse and I are confused by this action. If this issue can be resolved, I would be extremely grateful. Thank you.

My experience with this company has been horrible. I place an order and then 2 weeks later I get a status of backdated for another month. I call in to cancel the order and immediately after cancelling my CC is charged and the shipping status is changed to shipped. I then call and get hung up of 3 times. I finally get a rep to help me and they put in a return and said that when the merchandise is rerouted to Wayfair I would receive a refund. A week later I see the status has changed to Return Complete and I look at my bank account. Instead of receiving a refund I get the $2278.96 Debited again out of my bank account. I call, get hung up on again and finally get to speak to someone. They say they cannot do anything because it is pending. Worst customer service and buying experience of my life. I cannot believe how shady and unorganized this company is.

I made an order for a couch on wayfair on June 19th, about 5 days later the couch goes on sale for 500$ cheaper. I look up if Wayfair has any price drop adjustments policies, a bunch of websites post icongruent information so I simply message wayfair. I'm told I can either refuse the order and buy a new couch unofficially as a suggestion from the customer service agent who passes along my ticket to their customer outreach department.It took long enough for an answer that the couch dropped prices again and sold out so that I had no longer any other options by the time the customer outreach department answered 11 days later to tell me because this was a "flash sale" that last almost two weeks that it didn't apply to their price adjustment policy. Returns are already difficult with wayfair, especially with heavy items so in this economy wayfair clearly isn't the most loyal or economically sound choice to buy furniture. I wouldn't recommend it to people looking for the most sound and cost effective choice. Especially if you have to wait for answers that basically give you no options.

I have been ordering furniture and household items from Wayfair for years without any problems until I ordered a large cat tree and one of the cat posts arrived broken - it appeared the factory wrapping was so tight that it bent the hardware attaching it. The delivery person pointed it out to me and said he would make a quick phone call. He returned and said Wayfair will ship a new one. The second one arrived with the same issue but the post was not bent as bad and I was able to fix it. We contacted Wayfair just to let them know there may be an issue with (I assume) the factory wrapping the furniture too tight and they gave me a partial refund without me even asking. I rarely write reviews but this was actually a very positive experience. Everyone I dealt with from the delivery people to the customer service seemed to really care about making me happy and getting things right. I was especially surprised that the delivery people took it upon themselves both times inspected what they dropped off and took action when items were in less than perfect condition. I'll continue to shop here and recommend it to my friends as well. Happy repeat customer.

As an 84-year-old senior, I refuse to tolerate any form of scamming or fraud from any company, including Wayfair. To my surprise, Wayfair sent me a large table that I did not order. I had never even heard of them before. When I called them, they confirmed that I was correct - I did not have an account with them, and they were not familiar with me either. However, I started receiving monthly invoices from Wayfair, instructing me to make payments with a MasterCard. The thing is, I have never owned a MasterCard in my life. They mistakenly used the last four digits of a Wayfair account that they themselves created, not a customer's account. It's quite astonishing how this fraudulent activity developed over time, claiming that I have had a Wayfair account since 2015. I understand that mail services can be slow, but it's beyond belief that they would send me furniture that I never ordered from an account that I don't have, from a store that I had never heard of. Who would believe that their shipping service took eight years to deliver? Perhaps the person behind this fraud is not very intelligent? They will eventually face the consequences of their actions. I have extensively reported this issue, and I am determined to see it through. I urge everyone to be cautious out there. Thank you for your time. Quote: "He who dares not offend, cannot be trusted."

Wow Im in total disgust with Wayfair at this moment! I initially put in a order for a couch on January 10, 2023 on the website it stated the couch would be delivered within a week. After the week came and went Wayfair pushed the order back until the end of January when I made a call to them regarding the order they stated that the couch was backordered and too many ppl ordered the couch at once but I would be first to get the couch. I then went on the website to see the couch was still available for other customers to order and be lied to as well. When Feb came someone from Wayfair canceled my order without even reaching out to me to accommodate me. I really wanted the couch so I gave it another go round and this time the couch was cheaper but the delivery time stated I would have the couch in a week again the week came and went and here we are in March no couch and Ive called plenty of times to listen to the lies and still no compensation or accommodation just people over the phone who literally don't care because it isn't them. Today is March 6th I order the couch over two months ago they canceled my order with no explanation or anyone reaching out. Im hurt as a consumer who has spent money with this company multiple times.

As someone who values quality and reliability in online shopping, my recent experience with Wayfair left me deeply disappointed. The product I ordered, an ocean view picture, arrived damaged due to poor packaging. Despite their promise of excellent customer service, the resolution process was frustrating and unhelpful. It's disheartening when a company fails to meet basic expectations of product quality and customer care. I urge you to consider alternative options for your home shopping needs.

I have been ordering furniture and household items from Wayfair for years without any problems until I ordered a large cat tree and it arrived broken in one spot. The delivery person pointed it out to me and said he would make a quick call. He returned and said Wayfair will ship a new one to me. The new one arrived with the same issue. The furniture itself was very solid and well made but I noticed both pieces were wrapped so tight (looks like wrapping from the factory) that the cat post broke in the same place on both pieces. After contacting Wayfair I decided to keep the cat tree but they gave me a good discount on the original piece without me even asking. I rarely write reviews but I'm actually really pleased with my purchase because everyone I dealt with from the delivery people to the customer service seemed to really care about making me happy and getting things right. I was surprised to see all the negative reviews on here but maybe Wayfair listened to the reviewers in the past because at the moment I find their service top notch and will continue to order from them.

I have pretty much furnished my condo with Wayfair products. (I tried to include pics with this review: the hammock-chair, tv stand, bed douvet + throw pillows, decorative flowers, bedroom curtains, and floating desk with hutch are all Wayfair). Their prices are a tad on the higher end, but they frequently have sales so I can't complain. They ship when they say they will, and the products often arrive a bit earlier than the due date (aka you aren't waiting forever for a product). Out of all the products that I have ordered, I've so far only had one piece of furniture come damaged. And the replacement process was super easy. I took a photo, sent an email, received a prompt response, and they shipped me a replacement piece in record time. The only negative comment I have is that they make it very difficult to return an unwanted item. So make sure you read the reviews on the Wayfair website to better help guarantee that the product you are ordering is the right size, the right texture, the right colour, etc etc because trying to return it just based on the fact that it "not what you expected" isn't really gonna go well for you.

For Christmas I ordered a very large and very heavy Fuf Beanbag chair for my son. It was my first wayfair order. Not only was it a good deal to begin with ($80, which was $36 less than amazon, and I love amazon), it was free shipping for that big, heavy box! Well, after the first day, we noticed a 3/4" tear near one of the seams. I knew stitching would not hold from what I could see. So I emailed Wayfair and told them of my problem. They got back to me the NEXT day! They simply asked if replacing the cover was an option or if the item needed replaced. So I went and pulled a few tiny chunks from the bean bag and realized that trying to replace the cover would be an extremely messy and daunting task. Those foam bits (or anything from a bean bag) cling to EVERYTHING around it, and remember... this bean bag is very big. I told customer service that I didn't expect a new beanbag, but that replacing the cover was not really an option either. They did not hesitate to replace the item free of charge! I received it yesterday. They were more than helpful via email and I couldn't be happier with their service. I will definitely do business with wayfair again.

Several months ago, we received a lovely black vanity/sink my husband had ordered for me, as a gift, and that has looked great in my NYC bathroom. Unfortunately, where the cabinet base and the left door meet the black finish has been disappearing in favor of a white undersurface. When I called Customer Service, the very pleasant and seemingly well-meaning employee said the Wayfair repair unit would call me to check out and repair the finish. Instead, the repair unit called my husband and told him to call the manufacturer. How would we even do that? I seem to have no recourse but to get black nail polish to cover the white undercoat. I had anticipated that the Wayfair repair unit would quickly fix the problem and provide whatever finish we would need if we later saw the same issue on a different section of this wood vanity with black finish. We don't know what the finish is: maybe black paint with a varnish or shellac finish? I think my husband's gift to me cost over $700 not counting the faucets we purchased from Build.com. I have no idea how black nail polish would work out. I have purchased a number of other household items from Wayfair in my own name and been pleased.

I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a sofa, one I had priced locally and found on Wayfair for less than half the retail cost. When the sofa arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the sofa the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this fabulous sofa. Next purchase was a new king sized mattress and box spring. Another perfect delivery and excellent product. Next purchase was new hardware (drawer pulls and knobs) for the whole house. Not only was the price incredible, but the product was something I couldn't find locally. Excellent service. One of the items received was incorrect and an email to Wayfair resulted in the correct item being shipped overnight and they told me to donate the wrong item. Then, another mattress and frame for the guest room and several miscellaneous purchases of yard games and household items. I love this company and even though they aren't always the cheapest, their customer service is second to none and I will always shop Wayfair.com first.

I made a big purchase on 12/6/2024 of furniture because I bought a home. When unboxing the desk with the Angi assembly guy which I paid for through Wayfair, he noticed the leg of the desk was damaged. I called Wayfair and they had to speak to the manufacturer. They wanted to send a replacement or give a 30% refund. I wanted to return it because it was obviously poor quality,
Full refund and returning the item was not an option. I would be very careful before purchasing an item you may want to return. Their return policy is awful and they don’t back their products.

My name is Roseann Hoffman, I keep getting emails from Bread Financial, regarding an $89.00 charge that I financed through them. the only thing i purchased from Wayfair was a TV Entertainment center from Wayfair and that was put on my credit card. I have no ides what this is all about.

Please get back to me regarding this matter

[protected]@gmail.com

[protected]

Thank you

PS i have in contact with Bread regarding this and they told me to contact Wayfair

To whom it may concern,

I am deeply disappointed with the delivery of the second package, which was left in my driveway instead of my porch, unlike the first unit. This prompted me to conduct a quality inspection, of the first unit and the results of which I have included in this email along with the document and a note that the returned item was picked up on April 15th, 2024.

I regret to inform you that I will neither make further purchases nor recommend your company due to the lack of professionalism of some customer service personnel and the lack of a robust Quality Control System. It is essential to provide customers with a quality assurance document upon request.

Experiencing this situation firsthand has been frustrating, and I believe it is necessary to draw a line, signal an end to such practices, and declare "NO MORE" to prevent future incidents.

Thank you,

Angelo Nieves Sir

Tldr: used Wayfair two times, never will again, it is very buyer beware, Wayfair has 0 criteria for determining that a product has the features it advertised, the return process is designed to be as inaccessible and as much of a hassle as possible because Wayfair is betting on you not putting up with the effort, and their vendors know and exploit that as well. Stay away.

Used Wayfair a couple times. The breaking point was a fan I ordered. It was labeled as "smart enabled" using Wayfair's categories. Now smart is legally ambiguous and that allows companies to throw it around like a bs buzzword and that is exactly what this vendor did, but most people's meaning of smart is the capability to connect to a smart device such as an Alexa or a smart phone and be apart of a smart home. They made the phrasing intentionally misleading to make the fan seem like it was smart with a few other typical features (included remote, lighting/timing functions, etc).

I won't get a lot of smart devices because operations like loading your laundry and cooking are still very much manual processes, but a fan is different. I purchased it because I was told it was smart, and a remote control is not good enough because if you lose that remote or it stops working, you are screwed and can no longer leverage those features you paid for. With a smart fan, you control it from your phone, so you can always get into the app and control your fan even if you need to replace your phone. I also already paid a contractor to install it which, through Angi's list and given the demand at the time, cost me an upcharge of $300 before finding out the fan I bought was not actually smart.

I voiced my concerns to Wayfair about the bad practice of the vendor, the first couple girls agreed with me (I started on chat and one gave me a phone number after determining resolution had to be escalated to management then talked to another girl on the phone who spoke with a manager), but the manager determined that it was okay what the vendor did because "although confusing they listed the smart features," and "if they had an app and WiFi then they would have listed such," which is utter bs. You can't just call something smart that isn't smart, rail off a few features, and not expect people to expect the product to be smart on top of those features. What's more is the first girl filed a report on the vendor to clarify how the fan is smart after basically admitting to me that Wayfair does not get these things, and will basically let the listing stay smart as long as they clarify what their interpretation of a smart feature is, even if it isn't actually smart. That's like if I sold a cordless phone and called it smart because it was wireless in hopes of hoodwinking someone into buying it.

The resolution was to choose between a full refund for the fan or a partial refund and keep the product, and I had to eat the $300 loss for installation I never would have had to spend otherwise if the product was labeled correctly. But what really got me was when I called back to finalize my decision and I got the most uncaring, belligerent manager who told me that I'd have to uninstall it myself, costing me more money for this fan I would not have to pay for if Wayfair held their vendors to a higher standard of honesty. I'd also have to handle printing the return label, which is one last slap to the face in a digital age where there are so many companies who offer paperless solutions, and I myself, being a new homeowner, do not have a printer.

This is all by design, honestly. To return the product to Wayfair, I will be spending $200 more than I am getting back on top of the $300 Angi's raked me over the coals for, but I'm doing it because I don't want Wayfair or this vendor to have a god damn cent of my money, and I want a smart fan (I'd uninstall it myself, but I'd probably get electrocuted since I have 0 experience with this).

Wayfair is betting on you not taking the effort to return their $#*!. They make it as much of a hassle as possible and as inaccessible as possible to keep your money because they're hurting for it. Vendors also know Wayfair has their back and how much of a pain it is to actually return something after installation, and write the most vague and ambiguous descriptions to oversell their products.

I find a small solace after the call in looking up Wayfair's quarterly reporting to see that they are significantly down and in the middle of a "growth hangover" with a consumer rating of 1.75 and not even profitable. It's good knowing their practices aren't being rewarded.

I ordered a gazebo from Wayfair, but I have had three scheduled delivery dates and the item has still not been delivered to me. I have not received any contact or explanation at this point. Additionally, I noticed that the price of the item has decreased since I ordered it, but I was not given a price adjustment.

A coworker recommended Wayfair to me, as she had a positive experience with their customer service when she received items with small defects. She was able to keep the original items and was sent replacements. Based on her recommendation, I placed an order for a 10x13 gazebo on June 21, 2020. I wanted it for my backyard decor and for an outdoor BBQ planned for July 5th. Placing the order was easy and I was told that the delivery would be expected between June 27th and 30th.

I received an email on June 22, 2020, stating that my shipment was on its way. The tracking information showed that it was logged on June 24, 2020. On June 25, 2020, I received another email stating that the delivery was scheduled for June 27th. However, when I returned home on Sunday, I discovered that nothing had been delivered and the tracking showed that the delivery reservation was cancelled. I called customer service and waited for over an hour to speak with someone. The representative was unable to determine why the delivery was cancelled and informed me that the earliest available delivery would be on Tuesday.

I also mentioned to the representative that the item was now priced $3 lower than when I purchased it. However, he informed me that he could not adjust the price or offer any compensation for the difference. He suggested that I speak with a supervisor, but he was unable to transfer me to one. He said that he would send an email to the supervisor, who would then contact me. However, I have not heard from management to discuss the issue.

I received another email on June 30, 2020, stating that the delivery was scheduled for that day. However, once again, no package was delivered. I called customer service and spoke with another representative who informed me that the item was being shipped from the Wayfair warehouse in ***, not *** or ***, due to its size and weight. She suggested that I call the warehouse directly. However, as soon as I asked to speak to a supervisor, the call was disconnected and she did not attempt to call me back or email me.

I called the delivery number and waited for over an hour to speak with someone. They informed me that they needed to locate the item in the warehouse and made a note that I needed it delivered as soon as possible. I received another email on July 1, 2020, stating that the delivery was scheduled for July 3rd. However, I did not receive any text alerts as I had requested in my account.

On July 3, 2020, the tracking showed that the delivery was scheduled for that day. However, when I checked later in the day, the tracking still showed that the truck was at the warehouse and no package had been delivered. The next day, I checked the tracking again and it showed that the package had been delivered the previous day at 3:05pm. I was concerned that it may have been delivered to the wrong house, so I called customer service. The representative informed me that the item was marked as delivered in error and that they were conducting an inquiry to locate it.

I have not received any further communication regarding the delivery or the price adjustment. It has been three business days since the last communication, and I have not been contacted by phone or email. I am extremely frustrated with this experience and have never filed a complaint like this before. I believe it is warranted given the circumstances. I would appreciate any assistance in resolving this matter. Thank you.

I placed an order for a product in April 2020. When I checked out, it showed that the product was in stock. However, shortly after paying for it, I received an email stating that it was backordered until June 26, 2020. When the product was supposed to ship again, it was placed on backorder until August 6, 2020. I was frustrated with the lack of communication, so I contacted Wayfair. They gave me the options to continue waiting, choose something else, or get a refund. I requested to speak with a manager, but no apology was given for the lack of communication or the bait and switch tactics. To make matters worse, I am now receiving email ads for the exact product that they claim they cannot fulfill. It has been three weeks, and I have not yet been contacted by management to resolve my concerns. I have tried calling multiple times, but my calls were not answered. These are dishonest and unethical business practices. I am requesting an immediate shipment of my order without additional shipping costs, a significant discount on my current order, or a refund with a public notice. Please see the email thread below for more details about my attempts to contact Wayfair's management and resolve this issue.

Wayfair has good rugs and at good prices but working with customer service on problems is not worth ordering with this company.

On my second rug order I ordered 2 small rugs. One arrived no problem. The second rug was not the rug I ordered. Called Customer Service and started working with a very nice Customer Rep # 1 in their Bangor, ME office, who asked me to email him a picture of the rug I received. I sent him a picture of the rug and the label on the back. He agreed with me this was not the rug I ordered. After a little research told me that the rug I ordered and the rug sent shared the same SKU number in their system. I asked to to find out if they still had the rug I wanted and to get back to me by phone or email. I suspected they no longer carried the rug I wanted. He promised to get back to me and that was the last I heard from Rep # 1. Instead 3 days later I received another box containing the same wrong rug I already had. So now I had 2 wrong rugs and no idea if I would ever get the rug I actually ordered. I left voice mails and emails for the Rep #1 but after a week I had received no replies. I called the main number and got Customer Rep # 2 in their Texas office. I explained my problem and she could see the photo I sent to Rep # 1 and agreed they were not the same rug. She told me Rep # 1 had been out of the office for the last couple of days but would be in the next day and she would leave a message for him to get in contact with me. I waited 2 more days and no contact from Rep # 1. So called again and asked for a supervisor. Customer Rep #3 also in the Texas office assured me that she could solve whatever problem I had. I told her I prefered not to explain my problem over and over. I wanted a supervisor who would assign my issue to someone who had the knowledge and experience to solve my issues. But Customer Rep #3 insisted she would be that person so I told her the complete story. She could see the pictures I had emailed to Rep # 1 and also agreed they were not the same rug. I asked her to research the issue and before she did anything contact me and give me the answer to 4 questions. I told her that as I had asked Rep # 1 I wanted to work with them to solve the problem and so don't keep me in the dark or try to resolve the issue until we could agree on a solution.

Here are the 4 questions.
Q1. Do they still have the rug I want available?
Q2. What is the price for the wrong rug they sent me? (I might want to buy one of them.)
Q3. What is their return process so i could return 1 or both of the wrong rugs sent me.
Q4. Rep # 1 did something to my account that showed a partial refund had been issued. However no refund had been received by me. So I wanted to know what was going on with this. Was it real or just a fictitious entry.

The next day I received an email from Rep #3 saying she contacted the supplier to find out if my rug was still available and sent an internal Wayfair ticket to make my issue a priority to be solved. I waited 2 more days and received an email from Customer Rep # 4 (who I had never spoken with at all). Rep #4 told me that I was mistaken and the rug they sent me was the right rug all along. (Imagine how embarrassed I felt causing all this problem because I was just too dumb to realize the rug I wanted and the rug I received were the same rug.) Rep # 4 explained that the rug pictured was a full size rug and the rug I ordered was a smaller version and of course it would look different. Then to top it off Rep #4 told me that I could keep the first wrong rug and they would be happy to set up a return for the second wrong rug and "they would waive the normal return fee as a token of their apology", or I could just keep the second rug no charge. It certainly sounded to me like they were doing me a favor waiving the return fee. I don't see it as a favor since they sent me 2 wrong rugs. Up until that point I was trying to work with them to see how we could resolve the issues. But the email sent by Rep #4 was an insult and certainly made it sound to me like they were doing me a favor for my inability to compare pictures of 2 rugs side by side. So now I have pretty much given up. I want to send back the 2 wrong rugs and get a refund and never do business with this company ever again. I had planned that over the next few years buying a few rugs and maybe some furniture but I'll walk a mile to give my business to someone else who knows how to provide good smart customer service.

To sum up I have now spent about 10 or 12 days talking to 4 Customer service reps for about 2 hours or so of my time and their time and I am no closer to understanding what happened or the answers to my 4 questions. Wayfair has spent probably 4 or 5 times their potental profit from this small sale on Customer Rep and warehouse time and in the process made me an angry X customer. They could have said on the first call, sorry the rug you want is no longer carried, do you want keep the wrong rug as substitute or return it to us for a refund. And I would have been satisfied. It would have taken less than 10 minutes for each of us to come to an agreement and I would still be a customer. I would have chalked it up to an inventory control problem and found some other rugs to buy. But now I know the truth. Their customer service is worse than horrible. It seems planned. T seems the regular way they do business and not a mistake or goof up.

I have sent Customer Rep #3 and #4 emails asking them to call me so I can see if I can find out what is really happening. And in particular why Customer Rep #4 seems to think these two rugs are actually the same. I would guess that 99 out of 100 people would agree these two rugs are not the same. Why in the world would they at this late date try to convince me of that rather than just say sorry ship us back the 2 wrong rugs and we will refund your money? This makes no sense what so ever. But I am curious so I want to hear the excuse for this strange reply. The 2 rugs in question are below. The one on the left is what I ordered and the one on the right is what I received twice.

So again I think the rugs I have are of good quality and the prices are reasonable, but their customer service is so poor that I would not trust them with a large dollar purchase. They strike me as a company that may not be around much longer.

Do NOT pay your hard earned money to hire someone to set anything up from Angi, they are extremely unorganized, and paying more to have someone make my life easier has been the most ridiculous waste of my time. Hire someone from another company to set up your wayfair furniture.

Because of Angi, I never had a chance to see the furniture fully assembled and I’m sending it back because the “pros” from Angi are extremely unreliable and waste your time and money, because they don’t show up. Customer service is a mess and they never accurately document conversations and manipulate you into thinking that they are solving your problem just to see an email hours later showing the exact opposite of the conversation you had with them.

They have been the biggest mistake and waste of time I’ve done in my life.

Order # [protected]

The day after thanksgiving I placed an order. The next day I requested a cancellation of that order. Even though the order was not shipped till December 1st, I was told they could not cancel the order. Purely a lie by a customer service rep.

Another order was placed, told it would be here by the 28th of November. Now it will not get here till December 8th. Told them to cancel that order as well. Was tiold there will be a $17.49 fee to return.

I did nothing wrong yet being charged $17.49 for sending back second order which did not ship out till today.

Order #[protected]

I was sent 2 boxes by Wayfair as fulfilment of a tv stand order and after opening one of the boxes I found the wood of the TV stand to be broken. At this point I contacted Wayfair and returned the broken tv stand in the original boxes sent. Wayfair sent me a replacement tv stand again in 2 boxes. This time the wood in the box opened was found to not be up to par with what was expected and we returned these 2 boxes as well. Then shortly after I received notification from Wayfair that they were missing an item in the second 2 box return, specifically in the 2nd box. I have any information on what part this is regardless I only ever took a piece of wood out of the box after which I put the piece back in and sealed it up to return. I feel I have been scammed by Wayfair to an extent as they have charged me $334.47 without me receiving a working product.

Would like to get fairness or justice here?

Aman

Any Person in charge to decide my case.

I request that Wayfair make the honor of my purchase with Order # [protected] which was paid, Wayfair cancelled this written contract and the price was increased on your web page.

A store cannot legally raise the price of an item once you have paid for it. If the store accepted a check, cash, or placed a charge on a customer’s credit card, this is considered a completed written contract, regardless of whether the item has been delivered or picked up and whether or it is not actually in the customer’s possession.

Wayfair increased by almost $1400

(Wayfair can find information on URL files of the DayDream 3500L Ensemble 6-Person 35-Jet Hot Tub with Spa Accessories, powered By Jacuzzi Pumps by AquaRest Spas, powered by Jacuzzi® pumps)

Again and Please, make honor of my purchase. With my attention;

Manuel

I ordered two living room furniture pieces from WayFair. The items were not delivered to my apartment front door but instead left at the entry way of my apartment building blocking the walk way. When I called WayFair to express my frustration the customer service representative said “What do you want me to do about it?” When I asked to speak with a supervisor she disconnected my call. I than began a chat conversation and was advise no one from leadership was available at that hour but someone would give me a call the following day. When a supervisor did call they did not provide a solution or anything for me.

I purchased the Plantation Floor Fountain from Wayfair May 1st, 2023 for $797.00. This, the very first year I used it, one of the pedestals cracked and is unrepairable. I am very disappointed in your product, because I thought you were a reputable company and sold reputable products. I expect to hear from you immediately or I will go on your website, Facebook, etc. and inform people not to buy your over-priced, poorly made products. And I sincerely mean it. I am a journalist and I will never stop getting justices for victims of unreportable companies.