Wayfair
Reviews and Complaints

I received the Gazebo on June 16 2023 which included installation.

However, on June 21, 2023, the contracted team could not complete the job because some parts were missing from the box. They spoke to customer service and informed them of the specific parts needed to complete the job.

Customer service notified us that the parts would be sent. We receiver the parts on June 23 and notified customer service that the parts had been received and now they are not able to send the contractors back out to complete the job. I was told that the installation charge was refunded and now I have to find someone to finish installing the Gazebo. we did not ask for a refund, we want the Gazebo installed as originally planned by Wayfair.

This is unacceptable and

Dan Anderson (213)_ 610-4305

Had a month long Hassel over a winsome vanity got the Supreme runaround for A month the supervisor Andrew was so dissmissive..I sent messages to this co not to send another wynsom.because I got tired of B.S. I bought another vanity and am paying to have it assembled here I would appreciate it if you credited my account 112.oo you charged me for the second time.

I ordered a recliner and I only received the bottom half. It was supposed to arrive in 2 boxes then I was going to put it together at home. I talked to customer service and they said they need to connect me with the manufacturer. The manufacturer will email me for support in a couple days. I paid wayfair for the item. I don't understand why I have to be involved with the manufacturer. 2 boxes were supposed to arrive but only 1 did. To me, that is bad customer service.

On 4/30/23 an order was placed by the employee of Wayfair for me, Order# [protected]. During the ph conversation, the lady told me that I was approved for financing with Wayfair credit card for 3000$, she then went through with checking my credit score, I accepted the terms and Conditions and then she congratulated me for the Wayfair credit with 15mo interest free. On the call my fiance was also present. Everything was OK until I got my AmEx statement and I saw that the Wayfair employee charged in error my credit card for the whole amount, card that was probably stored in my Wayfair acct from way in the past when I made other purchases. The charge on AmEx was not authorized by me! I already opened a dispute with AmEx however, because she placed the order online for me... I don;t know if this will be resolved in my favor. I may end up paying interest to AmEx instead of getting what I was promised. The call needs to be listened because it is the only proof I have. Please help to have this resolved ASAP! I AM EXTREMELY UPSET of how my order was handled and I have a witness too, my fiance.

I gotta say, Wayfair is not the place for me. I had a real tough time trying to get an item for my daughter for Christmas - like, three whole months of trying! And when it finally arrived, it was all messed up and defective. I had to call customer service a bunch of times, send pictures of the messed up item, and all that jazz. But that wasn't even the worst part. When I found out that the replacement item was gonna be even later, I had to reschedule an event. But guess what? The replacement item never even showed up! I called customer service again and talked to a couple of people who were no help at all. Finally, I spoke to someone who said she was the boss - her name was Meagan, but I think it was really Maggie. Let me tell you, she was the rudest, most unprofessional person I've ever talked to in customer service. She got me so mad that I said some bad words! She told me there was nothing she could do to help me and that I had to return the item I didn't even have and then ask for a refund. She even said it was too late for a refund! She kept changing her story, saying the item had been delivered but then saying there was no tracking information. And then she hung up on me! So now I'm out $200 for a 20 foot outdoor screen that I don't even have. I called back a bunch of times and no one could help me until I finally talked to Alva. She was the only good part of my experience with Wayfair. She listened to me and said she could help. She agreed that I needed a refund and had the item sent back to Wayfair. She was really nice and I trust that I'll get my money back soon. But let me tell you, Wayfair has the worst customer service and the products are cheap and low quality. I was so upset after talking to Maggie/Meagan that I had chest pains and had to take aspirin and use my inhaler. Why do the reps have so many limits on what they can do to help customers? Why do we have to beg for help? It's ridiculous! I'm getting sick just thinking about it. I'm gonna write to Wayfair's corporate office and tell them they need to fix their customer service department. As someone who used to teach customer service classes, I know what I'm talking about.

I gotta say, I'm pretty disappointed with Wayfair. I've had to call their customer service a few times now and every time, it's been a total waste of my time. The first time I called was about a coupon code they were advertising for new customers. It said that if you spent $50 or more, you'd get 10% off your purchase. So I signed up and never got the email with the code. When I called to ask about it, they basically told me tough luck. They said that not everyone gets the coupon and there's no way to guarantee it. That's not right, if you ask me. Why even advertise it if you're not going to give it to everyone?

The second issue I had was with the quality of their products. I bought some faucets and showerheads and they were all really cheaply made. They were all plastic and definitely not worth the price I paid. Plus, they don't even show you the brand name unless you really dig into the item details. I looked up one of the items I almost bought and found the exact same thing on Amazon for $85 less. And the reviews were terrible, but on Wayfair, they had 5-star reviews. I'm pretty sure they filter out the bad ones.

And then there was the issue with the coupon code. I had over $300 worth of stuff in my cart and I found a coupon code that was working. It gave me almost $40 off my purchase. But when I clicked away to double-check something and came back, the discount was gone. I tried for hours to get it back, but no luck. And customer service was no help at all. They couldn't even send me a new code or anything.

Honestly, I expected more from Wayfair. I've shopped with other companies that treat their customers way better. And they used to have a refer-a-friend program where you could get rewards for referring people. But when I referred someone and they made a purchase, I got nothing. When I called to ask about it, they said they'd gotten rid of the program. Just another disappointment.

Overall, I wouldn't recommend Wayfair. Their products are low quality and overpriced, their customer service is useless, and they don't do anything to reward their customers. Save your money and shop somewhere else.

I recently made a purchase on Wayfair.com for an entertainment center and a couch to furnish my new home. I chose this particular couch because the shipping date was advertised to be less than a week. The entertainment center arrived without any issues, but the couch was a complete nightmare. I placed my order on August 29th and the shipping date was set for September 1st. However, the tracking information showed no movement for several days, and the delivery date kept changing. After the date changed six times, I decided to reach out to customer service for assistance.

When I contacted customer service, the representative quoted me the current delivery date and shipping process. I explained that I had already read that information and repeated my question. Finally, the representative looked into the matter and informed me that the couch had been damaged during shipping. Wayfair offered me a 10% discount on my next order, but only if I used it within the next six months. They promised to deliver the replacement couch by September 30th.

The shipping and tracking information showed that the replacement couch was on its way, and I felt hopeful that it would arrive on time. On September 28th, I received an email stating that the delivery had reached their partner delivery service and was scheduled for September 30th between 7 am-7 pm. They would call me when it was within a 4-hour window of being delivered. However, when I checked the tracking number information on September 30th, the delivery date had been changed to October 1st. This was a problem because my landlord was repaving the driveway that week, and we had planned the whole process around the delivery of the couch to ensure that the pavers could access the path to the house. I called their delivery partner, who informed me that they would not be in my area on September 30th and did not know why Wayfair had told me that. The next available delivery date was a week later, which was not acceptable as I had family coming to visit and still had no couch.

I called Wayfair customer service, but I was hung up on twice before I could even explain my situation. On my third attempt, I asked to speak to a supervisor. I explained everything that had happened and informed them that I had returned the couch and wanted a refund. The supervisor informed me that there would be a $199 fee for returning the item. I was outraged and told her that it was completely unacceptable after everything I had been through with this order. She put me on hold for 15 minutes and finally came back on the line, offering to refund me the full amount.

I have never been treated so poorly as a customer or been so frustrated with a company and its customer service. Wayfair has left a bad taste in my mouth, and I will never order anything from them again.

I recently bought two pendant lights from Wayfair to hang over my kitchen island during my remodel. I was excited to receive them, as I had seen a picture of the exact same lights used in a custom kitchen setting on the website. However, when the lights arrived, I was disappointed to find that they came with an extension cord type wire with a plug-in at the end, instead of the type of wire you would expect with a pendant light, and the parts necessary to attach to an electrical box in the ceiling. This was not what I was expecting, as all the pendant lights I had been looking at were meant to be installed in a certain way. The photograph on Wayfair.com conveniently did not show the connection at the ceiling, which I now know was done for a reason. I was frustrated that I had to drive all over town to find the parts to make the lights work, and it cost me $30 and an extended wait of 8 days, which I didn't have, as I am on a time crunch. It was a nightmare.

To make matters worse, I wrote a negative review with 1 star, but it did not show up when I pulled up the item. It seems that Wayfair does not want negative reviews on any of their items. I was surprised that I didn't see any negative reviews before purchasing the lights, as other people surely had to have made the purchase based on the photograph. Maybe those reviews could have saved me from my fiasco, but even though I am trying to save other people from making the same mistake, my review isn't even being posted. Who else is going to fall into this trap? This is incredible.

I called Wayfair to voice my concerns, and it got even uglier. I called a number I found on my order, and I was actually answered by someone at Perigold, who is apparently a company under Wayfair. The first person I spoke to was very pleasant and understood my frustration. She transferred me to a supervisor named Beth, as we were going to try to figure out how to correct the photograph, as well as figure out why my review wasn't being posted. That supervisor actually told me that I would have seen that the pendant lights were only to be plugged in to outlets if I had gone to the specs sheet and read it, regardless of what the photograph showed. Seriously? So I guess you can post any photograph you want in order to sell something, as long as somewhere in the specs, it specifies something different. Based on my purchase that was not what was shown in the photograph at Wayfair.com, the fact that my review was not posted, then the attitude of the supervisor I spoke with, I will NEVER be making another purchase with Wayfair. They proved who they are, and I heard them loud and clear.

I was so excited to save a ton of money on furniture for my baby's room and get free delivery from Wayfair. But, let me tell you, it was too good to be true. The quality of the products is just slightly better than Ikea, which isn't saying much. But, hey, it was cheap and it serves its purpose, so I can't complain too much.

Now, let's talk about the free delivery and the website ordering process. When I first registered on the site, my address was listed incorrectly. I changed the billing address on my order and clicked "same as billing" for the shipping address. I needed to make a slight change to account for instructions as my building number system can be confusing. But, this change reverted the order to my previous address with the same instructions. I guess it's my own fault for not double and triple checking the address.

On the day of delivery, my first order was left at the side of my building in an alleyway. I saw this happen after a brief discussion with the driver asking for the name on the package, address, etc. as I was walking out of my house to attend an appointment. The information he provided was not mine. I assumed someone else had a delivery and went on my merry way. But, when I checked the tracking info, it said that my order was delivered. Yes, it was the one with all the incorrect delivery info left in the alley. I called Wayfair and was put on hold over and over again. I was told that I changed the address, etc. and they couldn't/wouldn't do anything. I said yes, I did change it, to my correct address. I stated that I had an appointment and they needed to call UPS and get them to move it out of the alley and to the front door. When I got home, it was in my apartment as my loving husband borrowed a car, left work, and rescued it. I looked at the label and apparently the CSR thought it was a good idea to put HER name on the delivery instead of mine. Also, instead of "southernmost door," as I requested, it stated "side door." Is that the same thing?

The next day, I patiently awaited my next delivery. I checked the UPS site and, lo and behold, they had NO SHIPPING INFO. The address was changed on the first delivery and not the second. The Wayfair website would have me believe all was hunky dory as it was, in fact, changed on my account and for the order. I called UPS directly this time, they changed the info, and I now hope for it to arrive tomorrow at the correct address.

Was I notified by ANYONE that there was no delivery info? Nope. Is there a reason Wayfair updated one order and not the other? I don't know. I now am awaiting one more item scheduled for Friday. We will see what adventures may come!

My advice to you, my fellow peeps, is to just pay the extra and go with Ikea. The stuff is the same, you're not saving much from Wayfair, and Ikea actually delivers on time and to the correct address. Let's just hope I don't go into labor while I wait.

Been buying from Wayfair for years now, and I gotta say, I've had my fair share of problems with them. I recently moved into a new home and made multiple purchases from them over the last year. Unfortunately, 75% of my purchases were either defective or needed a part replaced. It's frustrating, but Wayfair's policy seems to be to issue a replacement and not request the original item back. I've been donating my duplicates to animal shelters, homeless shelters, and fire victims.

Just recently, I bought a ceiling fan from them, and after installation, I noticed it wasn't level due to a manufacturer's defect. I reached out to Wayfair via chat, and the automated response was to agree to a discount and keep the item. But I wanted them to reorder the fan and return the original, which wasn't an option. When I "declined" the keep/discount option, my chat directed me to call instead. I didn't realize I was being "flagged" as a problem customer. I explained my issue, but they told me I've had multiple issues with recent orders and they needed to investigate further. A few days later, I received an email from the Executive Resolution Dept. They told me they would send me a return label to return the fan and that I could then reorder after that was received. But instead, I found that Lowes would price match, so I purchased the replacement through them instead. The 2nd fan was fine.

Meanwhile, I also purchased the Laurie Semi Flush Mount light fixture "open box." Given my experience with defects, I chatted to confirm their return policy with OB. If it is defective, the no return OB option is nullified, and they will correct any concerns. The fixture arrived intact, but after installation, I noticed the crystals were very cloudy. I reached out to Wayfair chat for help with how to clean the crystals, but I was unable to chat. I sent an email, and the Executive Resolution Dept. responded. They told me that I should not have attempted to chat because I would fill a spot that another customer could have taken (never told that previously). They were on the defense and told me that I could not return the light since it was installed (that was not the case with the defective fan!). I replied that I only wanted the manufacturer's contact for cleaning instructions and did not wish to return the light at this point. They said they could not assist.

The manufacturer's website referred me back to the retailer/Wayfair, but I was able to find their email online myself (since Wayfair would not assist and took the defensive). The cleaning instructions they provided did not correct the problem, so they informed me that they would reach out to Wayfair to see about a return. Wayfair told them I purchased an open box and was given a discount to accept a fixture in any form it arrived in. That is a blatant mistruth based on their return policy.

I now realize that, YES, 75% of my purchases over the last year have been problematic. Not sure why I needed the saga to open my eyes to that concern, but I will no longer shop with Wayfair, nor do I recommend them. If they would simply request the damaged items back, they could see that consumers are not just stocking up on duplicates and that they have quality control issues with their manufacturers.

I had a really bad experience with Wayfair. I ordered a bed on November 10th and was supposed to get it by November 15th. But I didn't get any notification about the shipping. I called Wayfair customer service several times, but they couldn't give me a clear answer. They kept giving me different excuses, like the bed was out of stock or lost or shipping from China. It was really frustrating. My husband is a truck driver, and he told Wayfair that it doesn't take weeks to travel across the country. But Wayfair wouldn't provide us with a tracking number.

After waiting for six weeks, we finally got a text notification that our bed would be delivered on December 17th. My husband took the day off from work to receive the delivery. But the delivery time kept getting pushed back throughout the day. At one point, it said our bed would be delivered at 11:30 PM. When we checked the GPS location of the delivery truck at 8:00 PM, it took us to an empty dirt road. We even took pictures of the empty road to prove to Wayfair that their company is deceitful.

We expected our bed to be delivered the next day, but it wasn't. We just kept getting fake delivery updates. My husband spent several hours on the phone with customer service and a case manager assigned to our order. Everyone at Wayfair has lied to us. Today is December 20th, and we still don't have a bed. Now, Wayfair is telling us they have lost our bed again. This company is a joke. I will never order from them again, and I have been telling everyone I know not to order from them either.

Wayfair hires third-party delivery companies that never answer their phones, and Wayfair claims they have no control of the deliveries. A honest company would at least put a disclaimer on their website that they hire third-party companies to handle their deliveries. We are going to ask for a refund at this point. We will never get our bed, and we will never do business with Wayfair. Take your money to a legitimate company if you want to save yourself hours on the phone with Wayfair. We ordered a new bed from a different company on Wednesday, and it will be delivered this Monday by UPS. Also, Wayfair claims we were the only ones having this problem, but after reading these reviews, I see that as a lie too. Run away from Wayfair.

I recently had an experience with Wayfair that left me feeling frustrated and disappointed. My business was contacted by a representative in mid-May to make a large purchase of furniture. We confirmed the purchase at the end of May and were told that the furniture would arrive in early July. However, when I contacted the representative for an update in late June, I was told that the order had not been placed, even though the check had already been cashed. I attempted to contact the representative several times after this conversation but never received a response.

Finally, on August 12th, I received an email stating that my order had been placed. However, when I logged on to the website, I discovered that the order had just been placed and that none of the furniture would arrive in time for our opening. After several hours on the phone, I was able to speak to a supervisor who promised to update me daily. He also asked me to pay again via credit card and cancel the already cashed check. When I refused to give more money, he said that we would just have to wait until financing found our check.

I offered multiple times to provide proof from our bank of the cashed checks, but we received no further reply. The supervisor also promised to expedite shipping so that the furniture would arrive the week before our opening. However, when none of the promised furniture arrived, I attempted to contact the supervisor again but received no reply.

I logged onto the website and discovered that nothing had been expedited and much of the furniture that had been promised as in stock was now back-ordered until January in some cases. I called the general business line and requested to speak to a supervisor, but the representative initially refused to transfer me. After explaining the situation, she finally transferred me to the on-call supervisor, who informed me that the previous supervisor was incorrect and that we would not be able to get the furniture any faster.

I decided to cancel the order, and the supervisor informed me that it would take 3-5 weeks for a refund to be processed. I reluctantly agreed, but when I contacted her again after not receiving the refund, she told me that finance said it would take more than 6 weeks for the refund to be processed.

I am extremely disappointed with Wayfair's customer service and the way they handled this situation. As a small business, the thousands of dollars they are holding onto interest-free make a significant difference for our company. I have decided to order everything through Amazon instead, and we received all of the furniture within two weeks of ordering. It was also significantly cheaper.

In conclusion, I would advise others to skip Wayfair and the headache that comes with it. Their customer service is unacceptable, and their promises cannot be trusted.

I had a real bad experience with Wayfair last week and I wrote a bad review online. That got me a call from their Customer Service, because bad online press seems to be the only thing companies care about these days. The Wayfair guy went the extra mile to appease me; he not only resolved my original complaint with a discount, but also threw in a personal 10% discount code for a future purchase. So, I admit, I was appeased, even pleased. That motivated me to make another purchase today, which purchase purchased me yet more grief.

At first, the code didn't work. Aarghhhj! To use the personal 10% discount I had to sign in to my Wayfair account, I figured out only after trial and error (because the email didn't say so!). Once I got their system to apply the 10% discount (this purchase is taking way too long!), I hit PAY NOW, expecting the usual payment gauntlet, but suddenly I"m done! Done?!? How? 1? I root around my Wayfair account and find an old credit card number I don't even recognize, which expires this month. No way I saved that on their Wayfair account; did they save it without asking me?!?

Anyways, some more rooting around reveals that they went through Paypal. Paypal?!? How?!? Well, so I go to the Paypal site, but Paypal doesn't have that credit card number, but rather two others, except that I can't find out which one they charged the Wayfair purchase to. Yet this all happened instantaneously, apparently, because Paypal says Wayfair already has its money. So, Wayfair is all paid up, except I can't find out how, because Paypal has no customer service, and Wayfair customer service has a 2 hour wait! So, I say to myself, let me write them an email instead. Here's the email their system won't send! Without any explanation! After I waste my time writing it. I append it here for a warning to others:

"I'm very upset about my Order #: ***. When I clicked on PAY NOW, suddenly payment was made, I know not how! After clicking around, I found on my Wayfair account an old credit card number I didn't even recognize and so I got worried. However, somehow I figured out that Wayfair charged me through Paypal. Now, Payfal has different credit card accounts than the one listed at Wayfair, but I couldn't figure out which one they charged my Wayfair purchase too. Paypal had no customer service at all, and your Wayfair customer service line warned of a 2 hour wait! So, I'm upset. Can you blame me? Can you please tell me which of my credit cards you charged exactly?

In the future, I will only purchase from Wayfair as a Guest, so that I have complete control over and review of the entire payment process! BTW, to make matters even more complicated, I was given a special 10% discount code for the bad experience I had at Wayfair last week, and the code didn't work at first (very frustrating!), but then after I signed in to my Wayfair account, I found that it did. So, I canceled the order without the discount, and it looks like I did manage to cancel it, except that Paypal lists not the discounted price that went through eventually, but rather the undiscounted price that was canceled. I can't figure out what happened and I don't have TWO HOURS! To wait on the phone for your phone agent to explain it. I'm very, very upset. John Tomarchio"

Overall, my experience with Wayfair has been a bit of a rollercoaster. While I was initially pleased with the customer service I received after leaving a bad review, my recent purchase has left me feeling frustrated and upset. The process of using a personal discount code was not clearly explained, and I was left confused when an old credit card number appeared on my account. To make matters worse, the payment process was completed through Paypal, and I am unable to determine which credit card was charged for my purchase. While I appreciate the effort made by Wayfair to resolve my previous complaint, I am now hesitant to make future purchases through their website. In the future, I will likely only purchase as a guest to ensure that I have complete control over the payment process.

I'm a shopper who knows what I want and what I'm willing to pay for it. I've worked in retail and customer service for years, so I know when a company is trying to pull a fast one. And let me tell you, Wayfair.com is one of those companies.

My daughter requested a home item from their gift registry, and I noticed the prices fluctuating suspiciously. It seemed like they were trying to get customers to pay more for overpriced bedding. When I finally bought the item at a lower price, they didn't ship it for weeks, even though they charged my credit card right away.

I spent two hours on hold trying to fix the problem, but they told me that they charge the higher price if the item is listed at that price on the day they ship it. They made my daughter pay an extra $20 even though I had already paid for the item in full. And they charge you right away, even if they don't ship the item for weeks.

This is not how reputable retailers operate. Wayfair is shady and underhanded. I checked other reviews and found that other customers had similar experiences. They get a second star for having a nice customer service representative, but that doesn't make up for their terrible policies.

I was going to make a big fuss, but my daughter was able to get a refund for the extra $20. I'm still worried about the quality of the product, though. As someone who works in public safety, I know how important it is to have safe and reliable products in your home. I'm considering buying a protective cover for the bedding just to be safe.

Overall, I wouldn't recommend Wayfair. They use bait and switch tactics and don't seem to care about their customers. If you have a problem with them, make sure to speak up and get your money back. Don't let them cheat you like they did to me.

I ordered a Carroll 3 seater settee, 2 seater settee and a recliner chair on 5/4/23, including 2 assembly appointments, paying for everything in full. I was then inundated with messages from the assembly company! Delivery was estimated for 8/5/23, a Bank Holiday after the Coronation. After 2 phone calls to check the date was correct, I was told that there was a delay. I called again to check the delivery date, as it was never updated, to be told the supplier had proof of delivery! As they couldn't supply proof of delivery, the 3 items were reordered, delivery estimated for 19/06/23. Meanwhile, the assembly had been cancelled by the assembly company, so I had to rebook that. They charged £101.99 twice, although cost on the website was £69.99! Another phone call to sort this. I then called on 17/6/23 as nothing had been dispatched. I did the same on 19/6/23 (today) but nothing dispatched. I then noticed on the invoice that the re-ordered items cost a lot less than I had originally paid, but no money refunded, So today I cancelled the whole order, and am awaiting the full amount that I originally paid. Fingers crossed! This experience has been terrible, I'm disgusted!

We ordered the Anton Dining Table by Fleur De Lis Living on Sunday, June 11, 2023 for a sale price of $295. The parts for this table is being shipped in multiple shipments. On Friday, June 16, 2023, 5 days later we have not yet received all the parts but saw that Wayfair dropped the price to $240, a $55 difference. We called their customer service and asked for a price adjustment to the lower price and they refused to honor it. We then offered to return the item and purchase at the lower price but they said we would have to pay a return fee of $106! We called again and asked to speak to their corporate office and the man on the phone was VERY rude telling my husband that "why we keep calling if we are getting the same answer" and hung up the phone on him! We will NEVER patronize this company again. I am telling my family, friends, neighbors and colleagues NEVER to purchase anything from this company. I'll also make sure to spread the word of their unfairness on Facebook, Twitter and Tik Tok.

I bought 4 wall pictures and was not happy w/quality. Apparently Wayfair no longer provides return shipping label-you have to go through process of taking a picture of item and what is wrong with it. Then they submit it to mgmt for review. It took approximately 3 weeks for them to resolve shipping issue. Otherwise you have to pay for shipping costs. In my case $45 for an item that cost $125. They tried to get me to keep it for 10% off. Then they offered me discount of $30 on my next purchase. I used to shop on Wayfair site frequently after I bought a new house. This is a very poor way of doing business-it’s not worth the stress of returning an item. I will never shop on their site again.

I ordered (3) Bar Stools Order #[protected] on 6-7-23 @129.99 each received them on 6-9-23, however today 6-12-23 I see these bar stools are now $109.99 and I called to request a price change credit with in the "6" days of purchase but because "their is a "Fathers Day" sale now, they won't honor the difference and I think this is BS, that is $60.00 total that I could have saved on my purchase!

So yes I'm a bit pissed and I will never use this site again!

On Thursday April 13, 2023 we ordered a left hand facing, blue 100% velvet Wade Logan sofa and chaise with ottoman. The initial estimated time period for delivery was for April 25-May 3.

Later we received a notification that our couch would arrive sometime between May 2-10th 2023. The couch was finally delivered to the new house in 2 boxes on May 15, 2023. My husband set the couches up and took pictures to show me our new couch, as I still had a couple more weeks left in Arkansas before I could move entirely to our new home with my husband.

The couch looked like the pictures on the website, I was pleased. However, when I made it to our new home, I could see clearly that this couch does not have the velvet material as advertised on the website. It does not have the same material as stated on the delivery description, order summary or the invoice. We ordered and paid for a velvet couch but ended up with what appears to be linen.

I would like for it to be noted that on this 11th Day of June, I have submitted a written complaint to Wayfair.

I would appreciate being contacted regarding reimbursement and replacement. Thank you.

Purchased item on 12/6, chair's suspension is no longer working, and the chair is stuck in the lowest position. Tried to contact Wayfair this morning via chat, that was a frustrating experience as no live person responded when I requested. Called Wayfair's CS line and asked for a supervisor after I was told by first rep that Wayfair will back their products for 30 days and after that I was out of luck. Not acceptable! Asked for a Supervisor who rudely tried to tell me the same thing. What kind of company backs their products for 30 days? No wonder this company has a rating of 1.64 stars out of 1863 reviews. Do you not try at all to think outside of the box to help your customers? Do you not empower your teammates to do what is right? Pathetic! I want a call back and I want a resolution.