Menu
Houzz Customer Service Phone, Email, Contacts

Houzz
reviews and complaints

Houzz's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.houzz.com
www.houzz.com

Learn how the rating is calculated

4.1 604 Reviews 126 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Houzz reviews 604

ComplaintsBoard
W
4:39 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Houzz This will be my second order from Houzz, and I've been

This will be my second order from Houzz, and I've been happy so far. Even though the first item had issues, I'm glad to say that it was replaced after submitting photographs to show the problems. Everything was handled efficiently, and I was eager to shop again and use a promo code that was expiring in a few more days. I finally decided on a corner bookcase for my new apartment, an object I've seen at a very few stores and at such a decent price. With Afterpay helping me make purchases and split things into 4 interest-free payments, I couldn't be happier. I'll likely check out Houzz again in the future.

Read full review of Houzz
Hide full review
ComplaintsBoard
L
3:17 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Houzz Pyramid Granite, Springfield Virginia - Great company!

Pyramid Granite was an extremely professional company from start to finish. Pyramid is stone fabricator company. I was able to visit the warehouse and determined how I would like my slab cut for my kitchen counters. I asked if they could come on a specific day and time. They were extremely accommodating. Calling to say they were on there as requested a crew arrived and worked quickly. The job site was kept protected and clean. They took old sink and granite with them. The bonus is that you have an option to include a plumber to unhook sink and disposal and rebook when counter installation are completed. An A + job

Read full review of Houzz
Hide full review
ComplaintsBoard
J
2:07 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Houzz I was so excited that an email came to me titled

I was so excited that an email came to me titled " The wait is over" forgotten really about the inquiry a few months back, and loving the" The tree of life" stained glass panel, Mty husband and I enjoy Frank Llyod Wright and knowing exactly where I would display in our new home this design known for representing "a bright future and live in harmony with the rest of the world." Is so important now as our world is going through so many challenges.
Having a new home built and retiring
Is an exciting new chapter in our life. The tree of life will be will be a design to reflect upon.
Thank you for sending the email. I can't wait to receive it.

Read full review of Houzz
Hide full review
  1. Pros
    1. Extensive Design Gallery
    2. Diverse Professional Network
    3. Integrated Project Tools
    4. User-Friendly Interface
    5. Robust Market Insights
  1. Cons
    1. Limited vendor vetting can lead to mixed quality.
    2. High competition from larger platforms like Amazon.
    3. Service fees may deter smaller professionals.
    4. User interface can be overwhelming for some.
ComplaintsBoard
P
8:48 pm EST
Verified customer This review was posted by a verified customer. Learn more

Houzz False price advertising

Quite frankly I am shocked to learn that Houzz, a national web retailer is intentionally involved in dishonest and deceptive advertising. I performed a Google search today at 2:50 pm through my private browser “DuckDuckGo” for an item defined as: Hudson Valley Claremont 1 Light Wall Sconce Polished Nickel 7721-PN-WS. I was delivered various pricing results for my search criteria from numerous retailers including Houzz. Houzz advertised the lowest price at $248.00 (see attached screenshot). My attempts to purchase the advertised item at that price were NOT honored at their website, thus prompting me to telephone their call center for resolution. After conversations and email exchanges I am now informed that Houzz will NOT honor their advertised price. And when I now again look for the advertisement, it is now mysteriously missing.

In their return email they state, that I had stored cached data for this item, however, this is an intentionally false statement and conclusion as my search is dated today at 2:50 and there had been NO prior visits to Houzz or other websites earlier than this date for the defined lamp listed above.

I now am convinced that Houzz is engaging in intentional, deceptive, and blatantly false advertising practices to lure unsuspecting shoppers to its webpages. Note: that my call to their service center WAS NOT prompted by notice that the items I attempted to purchase were no longer available. It was prompted by the fact that when I went to PAY for (2) fixtures the price was $140 HIGHER than advertised. A typical and casual shopper may not have noticed the switch. But I did. This practice is illegal and I intend to report their deceptive conduct to the FTC’s Bureau of Consumer Protection and to the South Carolina Attorney General.

Recommendation: Stay away or be weary of their false price advertising, that they will not honor.

Read full review of Houzz
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Houzz Amazing Customer Service from Houzz - Quick Response and Resolution!

I was so excited to receive my order from Houzz, but when I checked on it, I found out that the shipping service lost it! I was so frustrated and didn't know what to do. But then I remembered that Houzz has a website where I could contact them. So, I sent them a message and to my surprise, I received an email response right away! I couldn't believe it!

But that's not all, a few minutes later, I received a phone call from their customer service team. They were so polite and thanked me for my order. They also told me that they were in contact with the shipping company to find out what happened to my order. I was so relieved to hear that!

After our conversation, I received another email from Houzz confirming everything we talked about. I was so impressed with their level of service! From my initial contact with them on their website to the final email from their customer service team, it only took a few hours. I mean, in today's world, that's unheard of!

I've ordered things online before, but I've never received such a quick response from any company. This is actually my second order from Houzz, and I have to say, I am very pleased with the quality of service they've provided. They really care about their customers and go above and beyond to make sure they're happy. I would definitely recommend Houzz to anyone looking for great products and amazing customer service!

Read full review of Houzz
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Houzz Disappointing Experience with Houzz: High Return Fees and Poor Customer Service

We've been browsing Houzz for a while now and we've always been impressed with what we've seen on this site. We weren't sure if we wanted to spend as much as we did with this company, but they had a return policy that looked pretty good. However, when we received our $800 bathroom cabinet, we were sorely disappointed. We opened just one box and realized that it wasn't the right color we had wanted. We were pretty upset about it and decided to return it. But then we found out that we had to pay $288 just to return it! And to make matters worse, they were going to refund us minus the delivery charge back to them. So we weren't even getting our full money back to order something else from them. It was a really bad experience and we wouldn't recommend this company to anyone.

Honestly, we were so disappointed with this experience that we're not sure if we'll ever order from this company again. We can see why they only have 2-2.5 star ratings. It's just not acceptable to have such a cheesy policy that they don't disclose. We don't usually write complaints, but we wanted to let people know about our experience so they can make an informed decision before ordering from this company.

Read full review of Houzz
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Houzz Houzz Review: Top-Notch Service and Dedicated to Your Success

I just started using Houzz about 5 weeks ago, and let me tell you, it's been a journey. As with any new lead-based company, it takes time to get the ball rolling. But I gotta say, I'm pretty happy with the Houzz Team. Their service is top-notch, and I've been in the contracting game for decades, so I know what I'm talking about.

I used to work with another big lead-based company up here in Canada for over 5 years, and let me tell you, their customer service was weak. Very weak. Compared to Houzz, it was like night and day. I'm all about providing over-the-top service to my clients, and it's great to see that Houzz is on the same page.

Matt Moynan was the one who signed us up, and he's been there for us every step of the way. Even when he was on vacation in another country, he still took the time to answer our emails. That's rare, folks. And just the other day, Bailey Chapman helped me out with an app issue and got it resolved in no time.

It's just so refreshing to see a company that's dedicated to your success. I'm really looking forward to seeing where this partnership with Houzz takes us.

Roy Conner
Conner and Associates

Read full review of Houzz
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Houzz Exceptional Interior Design Services by Crystal Delgado at Signature Design and Cabinetry

Me and my wife Kathy, we was building a house in Canterwood community in Gig Harbor Washington. We was looking for someone to help us with the interior design of our house. That's when we found Houzz.com and hired Crystal from Signature Design and Cabinetry. Let me tell you, she was amazing! Crystal showed us some design concepts and ideas that we never even thought of. She really knows her stuff when it comes to the latest materials and interior design.

During the construction of our house, Crystal was always there to help us with everything from interior color, tile, stone and carpet. She was a complete professional and truly understands how to work with homeowners. Building or remodeling a house can be fun, expensive and humbling all at the same time. You will want someone you trust and can work with. Crystal was that person for us.

We highly recommend Crystal Delgado and her Company Signature Design and Cabinetry. She is the best in the business and you won't be disappointed.

Read full review of Houzz
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Houzz Houzz Pro: A Game-Changer for Our Business - A Review

We been usin' Houzz Pro since 2016. We a General Contractin' firm in the Metro Nashville Tennessee area that specialize in makin' Backyard Get-A-Ways. Houzz been our top project generator since 2019. The size and number of projects that we landed as a result of our partnership with Houzz been significant since 2019. We appreciate the professional promotion of our company through Houzz as well as the personal attention by Houzz representatives. Justin Ignacio been our most recent representative with Houzz over the past year plus and he always been extremely helpful and considerate of us and our business! We use several other online platforms to promote our business and have found Houzz to be the most consistent for us! Thank you, Houzz, and Justin, for a job well done!

Houzz Pro been a game-changer for our business. We been able to get more projects and more clients than ever before. We love how easy it is to use and how it helps us connect with people who want to make their backyard dreams come true. We also love how Houzz promotes our business in a professional way. It makes us look good and helps us get more clients.

Justin Ignacio been our rep for a while now and he's been great. He always there to help us out and he always makes sure we're happy with the service. We appreciate that kind of personal attention. It makes us feel like we're part of the Houzz family.

We use a lot of different online platforms to promote our business, but Houzz is the one that works the best for us. It's consistent and it helps us get more clients. We're grateful for that.

Overall, we think Houzz Pro is a great tool for any business that wants to get more clients. It's easy to use, it's effective, and it's backed up by a great team of people who care about your success. We highly recommend it!

Read full review of Houzz
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Houzz Mystic River Building Company LLC: The Real Deal for Home Repairs

Mystic River Building Company LLC is the real deal, folks. They know their stuff when it comes to fixing up your home, big or small. I had a pesky water leakage issue on my roof where two ridges/valleys met, and let me tell you, prior repairs were a total bust and cost me a pretty penny. But these guys came in and saved the day.

My house was built way back in 1850, so the classic molding added an extra challenge to the project. But the talented craftsmen at Mystic River Building Company were up for the task. They take pride in their work and won't settle for anything less than perfection.

And let's talk about COVID-19 protocol. These workers were on top of it, always wearing masks and taking precautions to keep everyone safe. They even put up protective barriers to minimize dust and mess during the project, and cleaned up every day.

But the real test came with the recent rain and wind storms. And let me tell you, Mystic River Building Company passed with flying colors. The outside molding was handcrafted to match my existing trim perfectly, and the plaster work inside was seamless.

I can't recommend these guys enough. If you need any kind of building repairs, call Mystic River Building Company LLC. They're the real deal.

Read full review of Houzz
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Houzz Exceptional Service from Floor Coverings International and Houzz: A Home Renovation Success Story

Me and my wife Gail were clueless when it came to replacing the carpeting in our house with new "hardwood" flooring. We had some friends and family that gave us suggestions, but we had to do our own research and climb our own learning curve. We had representatives from several companies look at our project. The only one we looked forward to seeing again was Mark McMurray. We realized that Mark was smart, knowledgeable, insightful, patient and trustworthy. Easy going and straight forward, he wasn't merely better than the others we met, he was different. Mark was a collaborator on the project rather than a saleman.

Before the flooring could be installed, he took care of some tiles that needed to be replaced. His flooring installation crew clearly knew what they were doing. Efficient, and exacting, they were done in less than half the time we expected and the results are spectacular. We are more than happy with our experience with Floor Coverings International. Mark and Jenny make a great team. We can't say enough about them. You won't be disappointed with their services!

Houzz is a great website to find professionals like Mark and Jenny. It's a one-stop-shop for all your home renovation needs. You can browse through thousands of photos for inspiration, connect with professionals in your area, and even shop for products. It's a great resource for anyone looking to renovate their home.

The website is easy to navigate and has a lot of helpful information. You can filter your search by location, project type, and style. This makes it easy to find the right professional for your project. You can also read reviews from other homeowners who have worked with the professional you're interested in. This is a great way to get an idea of what to expect.

Overall, we had a great experience with Houzz and Floor Coverings International. We highly recommend both to anyone looking to renovate their home. It's a great way to find the right professional for your project and get inspiration for your home renovation.

Read full review of Houzz
Hide full review
ComplaintsBoard
X
Verified customer This review was posted by a verified customer. Learn more

Houzz Houzz Review: A Lifesaver for Unique Home Decor Finds!

I've been using Houzz for a while now and I must say, it's a lifesaver! I was on the hunt for a specific piece of artwork for my bedroom for months, but all my efforts were in vain. I searched high and low in local retail stores but couldn't find anything that matched my vision. I was frustrated and almost gave up until I decided to give online shopping a try.

I stumbled upon Houzz and was skeptical at first because I couldn't physically see the product before purchasing it. However, I was desperate and decided to take the risk. I knew exactly what I wanted - a medium to large unframed canvas artwork with a specific theme and colorization for my newly constructed room.

To my surprise, Houzz had exactly what I was looking for! The painting was hand-painted by an established artist and looked exactly like the one I had envisioned. The only downside was the price - it was quite expensive at over $300. But I was determined to get what I wanted and decided to go ahead with the purchase.

The package arrived just a few days later and I was blown away by how securely it was packaged and wrapped. When I finally took it out, I was in love! The painting was exactly as described and shown on the website. It was worth every penny!

Overall, I highly recommend Houzz for anyone looking for unique and high-quality home decor items. The website is easy to navigate and has a wide range of products to choose from. The only downside is that some items can be quite expensive, but if you're willing to splurge a little, you won't be disappointed!

Read full review of Houzz
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Houzz Transforming Our House into a Home: A Review of Barbara's Expertise on Houzz

Me and my family moved into our new crib last November and we were so excited to make it our own. We had a lot of ideas and needs, but we didn't know how to put it all together. That's when we found Barbara on Houzz. She was a godsend! She listened to all our ideas and needs and gave us an overall theme for the whole house. She divided up our living spaces into the Master, kitchen and family area, formal living and dining room and the Office /study.

Barbara helped us source furniture and fittings based on these themes whilst conforming to our budgets. We were therefore able to make the necessary renovations easily. An entire bathroom and the office/study had to be completely designed and she worked with us on both these spaces. The selection of colors started with the walls, the flooring the carpeting and then the finishes.

We selected the furniture, the color palette, and the individual pieces for our master bedroom together. We discussed color, fabrics and design and once the decisions were made Barbara helped us to order the furniture and supervised its delivery as well.

The family room pieces are still coming together but she helped us with the layout, the colors and the ambience we wanted to create for ourselves.

The Office needed a floor plan and had to be designed with our individual needs in mind and Barbara was able to fuse all this together and design a gorgeous office which she then helped us to order and is now in the process of supervising the delivery and assembly.

We also used her expertise in placing our ornaments and decorative pieces and that proved very aesthetically pleasing.

Pictures of her work on our home are on her pinterest wall under the heading West hills view home.

We have much more work left to be done but the areas that are complete are a delight and we are very grateful for Barbara's work. She really made our house feel like a home and we couldn't be happier with the results. If you're looking for someone to help you with your home design, we highly recommend Barbara on Houzz!

Read full review of Houzz
Hide full review

Houzz complaints 126

ComplaintsBoard
D
7:50 am EST

Houzz product--wrong item snt

11/1/23 Ordered some beige bowls for our bathroom. Called to make sure they were in stock and put order in as they were in stock. When they arrived they were not the bowls ordered (white and grey). Been waiting 2 weeks for my refund and to have the incorrect items sent back. I am out almost 2k and still waiting...so ridiculous and would never order from here again and I warn anyone else to not bother with this company. No one should be told a refund is being processed and 8 days later still nothing.

Claimed loss: 2K

Desired outcome: Want this refund ASAP as to not have interest on my card. Also get these bowls out of my house that are wrong.

Read full review of Houzz
View 0 more photos
Hide full review
ComplaintsBoard
W
2:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Furniture

After putting the old world master chest medium cherry in my cart, I decided to call Houzz first since this would be my first order with your company. After calling the 800 number the sales lady told me yes what I was looking at in the picture was included (6 drawers) and she asked me to hold on. Held on as long as I could and I had to hang up. She did call me back from [protected] and said no what was in the picture was not all included. And she said they were changing the website as we spoke. I expected to get the price and item at the price that was described on Houzz web page and she said no I had to pay the higher price. It was your company that made the mistake and it just happen to be me to call about the chest and I should be a victim of your mistake and false advertising. Bernice Holeman [protected] Email [protected]@yahoo.com

Desired outcome: I would like to purchase this chest for a total price of 1512.45 which includes 98.95 taxes and free shipping Including the 6 drawers and 4 doors on chest like in the picture old world master chest medium cherry.

Read full review of Houzz
Hide full review
ComplaintsBoard
V
3:38 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After being scammed into spending over $8,000 for a year of advertising with Houzz I DID NOT RECEIVE ONE SINGLE JOB FROM HOUZZ. Sure, we would get "leads that were messaged to us through Houzz, but when we replied by email, we instantly get another charge from Houzz...then when we would call the phone number listed for the customer it would go straight to...

Read full review of Houzz

Is Houzz legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Houzz to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Houzz is known for their high standards and safety. If you're thinking about dealing with Houzz, it's wise to check how they handle complaints.

Houzz earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Houzz. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Houzz has received 11 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Houzz's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Houzz.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Houzz.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Houzz have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Houzz and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Houzz has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 126 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
W
11:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I contend that Houzz, Inc, an online vendor and a representative of Casual Home Worldwide, Inc. of Amityville, Suffolk County NY knowingly engaged in the practice of false advertising as set forth below On 30 JUNE 2023 I ordered #2 directors chairs from internet vendor Houzz, described and pictured as "wide 18"" and "solid American Oak hardwood"...

Read full review of Houzz
ComplaintsBoard
L
12:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Houzz: A Disappointing Platform for Construction Businesses

Houzz for any business looking to grow and expand.

I gotta say, I was pretty excited when I first heard about Houzz. I mean, who wouldn't want a platform where you can show off all your construction work and get more leads, right? So when this pushy salesman started calling me up every week, I was like, "okay, okay, I'll sign up already!"

But let me tell you, folks, I was sorely disappointed. The lead services they promised me were nothing like what I actually got. It's basically just a place to post pictures of your work and hope someone sees it. And the worst part? The monthly premium is way higher than what their competitors charge, and they don't even offer anything extra to justify the cost.

But the real kicker? Once I signed up, I couldn't even get a phone call or email back from their customer service team. I mean, come on, guys. If you're gonna charge me an arm and a leg, at least have the decency to respond to my messages.

So yeah, I'm not gonna sugarcoat it. Houzz is a total ripoff. If you're looking for a platform to help grow your construction business, look elsewhere. Trust me, you'll thank me later.

Read full review of Houzz
Hide full review
ComplaintsBoard
C
11:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Houzz: A Ridiculous Scam and Complete Waste of Time and Money

I can't even believe how Houzz is still in business. I bought a coffee table that was supposed to be made of faux marble for $900, but it never arrived. I tried calling them for 10 days straight, but they kept dodging my calls. Finally, after two weeks of waiting, they told me that my table was lost and out of stock. What a joke! I demanded that they either find my table and send it to me right away or refund my money immediately. This is such a ridiculous scam and a complete waste of my time and money. I will never order from this company again!

Read full review of Houzz
Hide full review
ComplaintsBoard
E
9:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Disappointing Experience with Houzz: Poor Customer Service and No Return Policy for Gifts

I do most of my shopping online, especially with all the craziness going on in the world right now. So, when it came time to start my Christmas shopping, I knew I had to get a head start. I stumbled upon Houzz and thought I'd give them a try. Boy, was that a mistake!

I ordered a few gifts for my family members and was excited for them to arrive. However, when they did, I quickly realized that they were not what I had ordered. I tried to contact customer service to see if I could exchange them, but it was like pulling teeth. They were not helpful at all and seemed annoyed that I was even bothering them.

To make matters worse, when I asked about their return policy, I was shocked to find out that they don't offer any kind of return or exchange for gifts. I mean, come on! It's the holiday season, and people are bound to make mistakes or receive duplicates. It's just common sense to have a policy in place to accommodate those situations.

Overall, I was extremely disappointed with my experience with Houzz. In today's market, there are so many other options out there that offer better pricing and delivery, not to mention better customer service. I would not recommend this company to anyone and will definitely be taking my business elsewhere in the future.

Read full review of Houzz
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Houzz Review: Frustrating Delays and Cancellations

I recently had an experience with Houzz that left me feeling quite frustrated. I placed an order for a product and was excited to receive it, but unfortunately, it was delayed multiple times. Eventually, the order was cancelled altogether. I was disappointed, but I understand that sometimes things happen that are out of our control.

After many phone calls to customer service, they apologized and offered me a coupon to use towards my next purchase. I decided to give them another chance and used the coupon to order a different product. Unfortunately, the same thing happened again - the product was delayed and eventually cancelled.

While Houzz may have lower prices than other retailers, their inability to track and deliver products on time is a major issue. It's frustrating to wait for a product that may never arrive. I feel like I wasted a lot of time waiting for products that were ultimately cancelled.

Overall, my experience with Houzz has been a continuous source of frustration across multiple orders. I hope that they can improve their delivery and tracking systems in the future so that customers can have a better experience.

Read full review of Houzz
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Disappointing Quality and Customer Service: My Experience with Houzz

Houzz is a website that sells home decor and furniture. I recently purchased a sconce from them, but unfortunately, the description was incorrect. The sconce was supposed to have only one bulb, but it actually had multiple tiny bulbs. Additionally, the housing for the interior lights was not good quality. I was disappointed that I did not receive a substantial refund for this product.

To make matters worse, the defects were not apparent until after I had already installed the sconce. When I contacted Houzz's customer service, I found them to be lacking. They were almost harassing in their responses, and they did not offer any solutions other than to return the product. I was very disappointed with their customer service.

Overall, I would not recommend purchasing anything from Houzz. The quality of their products is bad and they are cheaply made. It is clear that they do not stand behind their products, and their customer service is very disappointing.

Read full review of Houzz
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Houzz Review: A Waste of Money and Time for Business Marketing

Houzz is a website that claims to help companies get more leads and grow their business. However, I have found that their subscription model only works for the companies that have been on Houzz for a long time. They will take your money and continue to tell you leads will come if you get more reviews and add projects but they will always favor the older accounts over the newer ones. The salespeople don't give you the full picture, they lock you into long-term agreements and are happy taking your money for nothing in return.

I have consistently followed the recommendations and best practices that Houzz suggests, but I have nothing to show for it. It seems like my marketing dollars are better spent anywhere else. I have been very disappointed with the results I have received from Houzz.

I would not recommend using Houzz for your business. It is a waste of money and time. There are better ways to market your business and get more leads. Stay away from Houzz and find a better solution for your marketing needs.

Read full review of Houzz
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Disastrous Delivery and Poor Customer Service: My Experience with Houzz

So, I was really excited to order a walnut bed from Houzz for $2400. 00. I waited all day for it to arrive, but it never did. I was so disappointed. Then, five days later, I got a call saying that the delivery had been canceled in error. I was so frustrated! But, to make matters worse, they left the bed in my driveway. It had obviously been left out on a loading dock in the rain. That's why the delivery person wouldn't deliver it, knowing no one in their right mind would accept such a package. The boxes were soaked and falling apart, held together with duct tape. It was a mess!

I contacted Houzz to see if they could help me out. But, they told me that they wouldn't take the furniture back unless I could document the damage. Can you believe that? They want me to put wet furniture together to see if it is damaged. It's unbelievable! I don't even know where to start with this mess.

Overall, I'm really disappointed with my experience with Houzz. I was so excited to get my new bed, but it turned out to be a complete disaster. I wouldn't recommend ordering from them if you want to avoid this kind of headache.

Read full review of Houzz
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Mixed Feelings: My Experience Ordering Furniture from Houzz

My experience with Houzz has been a bit of a mixed bag. On one hand, I found it easy to order my deck chairs and table, and they arrived promptly and in good condition. However, I am still waiting on a sectional sofa that I ordered, and I have had some issues with getting information about it. When I first ordered the sofa, I saw that it was on sale, but when I went to finalize the order, the price had apparently changed. I was disappointed by this, as I had already budgeted for the lower price.

Since then, I have been trying to track my sofa order, but I have found the process to be quite vague and confusing. I received a shipping notification, but I still don't have a clear idea of when the sofa will actually arrive. I also thought that I had ordered white glove service, but I don't see any mention of it on my order. This is frustrating, as I was hoping to have the sofa set up and ready to use as soon as it arrived.

Overall, I have mixed feelings about my experience with Houzz. While I appreciate the convenience of being able to order furniture online, I have found the process to be a bit frustrating at times. I would like to see more transparency around pricing and shipping, as well as clearer information about the services that are included with each order. Despite these issues, I am still hopeful that my sofa will arrive soon and that I will be able to enjoy it for years to come.

Read full review of Houzz
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Beware of Houzz: My Disappointing Experience with Bathroom Vanities

Yo, listen up! I gotta tell you about my experience with Houzz. I was lookin' to spruce up my bathrooms, so I ordered two vanities from them. But when they arrived, they were all messed up! The finish was terrible and there were pores all over the place. I was so disappointed.

So I hit up Houzz, thinkin' they would help me out. But all they did was act like a middleman between me and the manufacturer. And get this - the manufacturer wanted me to repackage the vanities in the same way they arrived for shipping all the way across the country! Ain't nobody got time for that!

It took me a whole month of back and forth just to get to that point. And then, get this - they only offered me a third of what I paid and a repair kit! Like, what am I supposed to do with that? They even suggested I sell the vanities to try and get more money back. Like, seriously?

I'm never orderin' from Houzz again, that's for sure. So if you're thinkin' about buyin' from them, beware!

Read full review of Houzz
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Poor Customer Service and Damaged Product: My Experience with Houzz

I'm not too happy with Houzz, to be honest. I ordered a console/credenza from them and it was over a week late. I tried to get in touch with them twice online, but they didn't respond. When it finally arrived on June 10, it was badly damaged. It looked like it had been dropped or something. I was really disappointed.

So, I filed a request for help with returning the console and getting a refund. I got an automated email saying that someone would get back to me in 4-5 days. But it's been 10 days now and I still haven't heard anything. I even tried calling them twice, but the first time I was on hold for 18 minutes and the second time I was on hold for 33 minutes. And then the call just went dead! I was so frustrated.

In the end, I had to reverse the charges on my credit card. I just couldn't deal with Houzz anymore. I don't think I'll ever order from them again. It's a shame because I really liked the console I ordered, but the customer service was just terrible.

Read full review of Houzz
Hide full review
ComplaintsBoard
K
12:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Cancel my contract

I signed up for a one year contract and then they automatically renewed and started billing me. When I called to cancel they took 3 days to get back to me and they said I have to pay for another year. Very deceitful practices. The rep I spoke with was obviously used to the customers being surprised by this deceptive business practice. They knowingly sign you up for auto renewal but when I signed up for the service, I was led to belive it was for one year only. I will not do nusiness with such a decitful company again. Buyer Beware.

Read full review of Houzz
Hide full review
ComplaintsBoard
C
11:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Houzz pro scam

Beginning of March 2022 , I spoke with an eastern accent account success manager of convincing me phurchase their leads from houzz. After a full year of services these leads either no answers any message or phone calls or the cheapskate that wasted my time and energy for nothing .

Before I signed the agreement of one year , the manager told me I can cancel after a year but without any calls or update they are automatically renewing my advertising fee without inform me .

Now I still being charge $198 per month and don’t know what to deal with this big scam company . I wish I have never used them .

Besides all of that , this manager guy lied so much , he promised will give me the website after the subscription has been cancel now he denied it said he would take all the design and domain because their team did it .

I really wish someone will taking care of their dishonesty business practices. Robbing small business owners hard earn money.

Read full review of Houzz
Hide full review
ComplaintsBoard
K
1:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Houzz Pro subscription

I signed up for Houzz pro in November/December 2021 for my business, I told the rep at the time I didn't want the sub to renew as I would want to consider IF I wanted to continue. A year later and the subscription has been renewed despite me verbally telling my client success manager I did not want the subscription renewed, I have attempted to cancel the subscription by both emailing my manager and the email address buried in the terms and conditions (16/2/23). I am still receiving billing notices from houzz, I've have had to resort to cancelling the card which was being billed but am now being threatened with the collection department.

I have made numerous requests of my success manager (the only contact I actually have for the company): I have had no written confirmation of the cancellation which I've requested. I have ascertained they there isn't a call recording, but that she takes detailed notes, I've requested copies and heard nothing back.

Desired outcome: Cancelled subscription with written confirmation plus written confirmation of no further financial liability and the refund for the month taken in error.

Read full review of Houzz
Hide full review
ComplaintsBoard
D
11:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Houzz Pro Scam

Signed up with Houzz Pro specifically as a lead generation service. During the entire pitch, it’s almost all we spoke about. How great the leads were and how many other contractors in our area were getting. Nothing has come of this service in the way of lead generation, with the exception of things we don’t do or leads that won’t answer phone calls. Also, the staff insist that Houzz Pro is not a lead generation service, despite having heavily saturated marketing and sales pitch that indicates they are. You cannot cancel after you’ve been duped either. They are blatantly robbing my small business to the tune of almost $500 a month with nothing to show for it. It is simply criminal that you are able to blatantly lie to get my money and completely prevent me from pulling out of the false agreement.

Desired outcome: Just let me cancel the service. The only reason I signed up for the year is because I was blatantly lied to. I have proof, as there was another individual on the call we were lied to on.

Read full review of Houzz
Hide full review
ComplaintsBoard
S
4:48 pm EDT

Houzz Leads for interior painter

I signed up with Houzz on 11/7/2022. The Rep I talked to assured me I would get better leads than I was experiencing with Angi’s List. I was assigned an “Onboard Specialist” who helped me set up a profile. After two months with zero leads I emailed and said how disappointed I was and inquired about a partial refund of the $4300 I paid up front ( it was a 20% discount for prepaying). I was told the “escalation team” would contact me. After 3 weeks with no contact I again called and demanded a refund. The onboard specialist arranged a call with his manager. In discussion with her she said my profile needed work and to give it time. I asked for a new Onboard Specialist. I worked on my profile and then waited for a new contact. After two weeks with no contact I emailed the manager and said I wanted a refund, she would not get back to me but I did get a message from a “Client Success Manager” who said he would help me, I said I wanted a refund but he asked me to redo some things that should help. I again reworked my profile but still got nothing in leads. I have tried numerous times to get ahold of some sort of manager. In fact 4 different time the help line said I would here from someone in 48 hours! After 3 months of back and forth I still have not received a lead, have not been contacted by anyone in a management level and still am out $4300 with zero leads since Nov 7th. I have emailed 3 Houzz executives with no answer. Also in investigating the original person claiming to be a manager I found out she was just a fellow “Onboard Specialist”I contacted the BBB with a complaint that was forwarded 3 weeks ago. I have not heard back on that either.

Desired outcome: Full reimbursement of $4300

Read full review of Houzz
Hide full review
ComplaintsBoard
R
1:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Houzz subscription

Want to cancel subscription with houzz

they refused to do it.

Houzz...

Ref: cancel this transaction and subscription as soon as possible

please cancel this transaction and returned my money

i am not happy with your service, i am not happy

the way you are forcing me stay in this subscription i don't want, i don't need

i can't afford for special reasons. I can't afford this expenses at this present moment.

I am going through a lot hardship, i need my money back to cover my weekly expenses food, gas for this week

i am not doing any design work at the present moment

please cancel, cancel cancel

i don't want any reduce, i don't need any discount i don't need your subscription

please cancel

Desired outcome: TO CANCEL SUBSCRIPTION ASAP I CAN'T AFFORD TO PAID $107.00 PLEASE

Read full review of Houzz
Hide full review

About Houzz

Screenshot Houzz
Houzz is a leading online platform that connects homeowners with home design and renovation professionals. The platform offers a wide range of services, including home design ideas, home improvement advice, and access to a vast network of home professionals. Houzz has become a go-to destination for homeowners looking to renovate or redesign their homes, as well as for professionals looking to showcase their work and connect with potential clients.

One of the key features of Houzz is its extensive library of home design ideas and inspiration. Users can browse through thousands of photos and articles, organized by room, style, and location. Whether you're looking for ideas for a kitchen renovation, a bathroom remodel, or a whole-house makeover, Houzz has you covered. The platform also offers a range of tools and resources to help users plan their projects, including a 3D room planner, a budget tracker, and a directory of home professionals.

Another key feature of Houzz is its community of home professionals. The platform allows professionals to create profiles, showcase their work, and connect with potential clients. Homeowners can browse through profiles, read reviews, and contact professionals directly through the platform. This makes it easy for homeowners to find the right professional for their project, and for professionals to connect with new clients and grow their businesses.

Overall, Houzz is a valuable resource for anyone looking to renovate or redesign their home. With its extensive library of design ideas, helpful tools and resources, and community of home professionals, Houzz has become a trusted destination for homeowners and professionals alike. Whether you're looking for inspiration, advice, or a professional to help you bring your vision to life, Houzz is the place to be.
How to file a complaint about Houzz?

Here is a comprehensive guide on how to file a complaint against Houzz on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Houzz in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Houzz. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

By following these steps, you can effectively file a complaint against Houzz on ComplaintsBoard.com.

Overview of Houzz complaint handling

Houzz reviews first appeared on Complaints Board on May 26, 2014. The latest review This will be my second order from Houzz, and I've been was posted on Mar 23, 2024. The latest complaint Contracted with beautiful spaces llc for the purchase and installation of cabinetry was resolved on Jun 15, 2019. Houzz has an average consumer rating of 1 stars from 604 reviews. Houzz has resolved 2 complaints.
Ratings on other sites
Trustpilot
Trustpilot
4.1
15163 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Houzz contacts

  2. Houzz phone numbers
    +1 (650) 326-3000
    +1 (650) 326-3000
    Click up if you have successfully reached Houzz by calling +1 (650) 326-3000 phone number 0 0 users reported that they have successfully reached Houzz by calling +1 (650) 326-3000 phone number Click down if you have UNsuccessfully reached Houzz by calling +1 (650) 326-3000 phone number 0 0 users reported that they have UNsuccessfully reached Houzz by calling +1 (650) 326-3000 phone number
    +1 (800) 368-4268
    +1 (800) 368-4268
    Click up if you have successfully reached Houzz by calling +1 (800) 368-4268 phone number 0 0 users reported that they have successfully reached Houzz by calling +1 (800) 368-4268 phone number Click down if you have UNsuccessfully reached Houzz by calling +1 (800) 368-4268 phone number 0 0 users reported that they have UNsuccessfully reached Houzz by calling +1 (800) 368-4268 phone number
    +1 (917) 723-0627
    +1 (917) 723-0627
    Click up if you have successfully reached Houzz by calling +1 (917) 723-0627 phone number 0 0 users reported that they have successfully reached Houzz by calling +1 (917) 723-0627 phone number Click down if you have UNsuccessfully reached Houzz by calling +1 (917) 723-0627 phone number 0 0 users reported that they have UNsuccessfully reached Houzz by calling +1 (917) 723-0627 phone number
    Vp Of Finance
    More phone numbers
  3. Houzz emails
  4. Houzz address
    285 Hamilton Ave., 4th Floor, Palo Alto, California, 94301, United States
  5. Houzz social media
Houzz Category
Houzz is related to the Furniture Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.