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CB Furniture Stores Houzz unable to reach the seller and return broken item
Houzz

Houzz review: unable to reach the seller and return broken item 11

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Author of the review
6:58 am EDT
Review updated:
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I ordered some accessories for my kitchen from the website www.houzz.com. I got the package on time and the box wasn’t damaged, but the item was completely broken and useless. It was impossible to reach them by phone, therefore I sent multiple emails. But the seller didn’t reply and I have no idea how to reach him. Not recommended seller. So be careful if you use this website or leave comments if you have horrible experience with this seller.

11 comments
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mira
McHenry, US
Oct 19, 2017 11:58 am EDT

Scam scam company and nobody does nothing

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l28
US
Aug 14, 2018 7:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This person has left the job. She was suppose to do counters and cabinets for me. She has been working on the project since February and has now abandoned the job.

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mira
McHenry, US
Sep 10, 2018 12:09 pm EDT

Your company is a big scam.You sending the wrong merchandise on purpose, so when the customer returns you charge them60% and keep the rest for your self and the merchandise.So you making money on the same item how many times?I am contacting all cheated customers and we will file a case to the court.

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nickbuscolupus
US
Sep 10, 2018 5:45 pm EDT

Morning,

It appears that Houzz has false advertised a product and is refusing to sell me an item clearly stated to be for sale on multiple web sites.

I have no choice but to request communication with you public relations officer/team and your legal team.

Houzz has clearly made an error and is not willing to aid a customer.

Thanks

David

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mira
McHenry, US
Sep 10, 2018 6:31 pm EDT

Ordered brown sofa got black one After returning with the same delivery guy got charge $700.Paid for sofa &1200 got back $500.This company is a judge scam.I am contacting all customers and we will file a group suit.

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Peggy mckibbins
US
Sep 18, 2018 6:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was supposed to get my numbers delivered on 9-12 17. I never received them. 2-4, 9, 6, 4. I don't know if its late, because of hurricane Irma or not. But I have no e-mail sent to me, about it being late. I have already had one package I never got. I have bought a lot from you. These numbers are so expensive, I want to get them.

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mira
McHenry, US
Oct 21, 2018 11:08 pm EDT

Wrong color was delivered.Retuened and I was charge 50%offthe total purchase.The company is ripping off customers .Before you order check the complaints.The company is a SCAM

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pjpkotula@gmail.com
US
Oct 21, 2018 11:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I called Customer Service and they informed me they do not give free samples so okay we will pay for a sample, but then she told me you are not allowed to return any tiles.

Bad customer service!
07/21/2017

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Mark@ngtpartners.com
US
Oct 23, 2018 3:49 am EDT

Order [protected] we can't get a response if it actually shipped the manufacturer called us said it was delayed 4-6 weeks. We need help! I can be reached at 440.554.7160. Your website now has tracking # what is the method of shipping? We have opened support tickets and we never received a response

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Andrea B. Whiterock (Angi Whiterock)
US
Apr 20, 2023 4:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I haven't gotten paid yet or had my first paycheck for one-half months.

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Mkrief
US
Jun 28, 2023 6:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

3382974 it is a villa on Vrbo

U mention it is an apartment

Do I have an option not to be listing in this site just Vrbo ? Or will all info same title

Not a title you decide to give

  1. Houzz Contacts

  2. Houzz phone numbers
    +1 (650) 326-3000
    +1 (650) 326-3000
    Click up if you have successfully reached Houzz by calling +1 (650) 326-3000 phone number 0 0 users reported that they have successfully reached Houzz by calling +1 (650) 326-3000 phone number Click down if you have unsuccessfully reached Houzz by calling +1 (650) 326-3000 phone number 0 0 users reported that they have UNsuccessfully reached Houzz by calling +1 (650) 326-3000 phone number
    +1 (800) 368-4268
    +1 (800) 368-4268
    Click up if you have successfully reached Houzz by calling +1 (800) 368-4268 phone number 0 0 users reported that they have successfully reached Houzz by calling +1 (800) 368-4268 phone number Click down if you have unsuccessfully reached Houzz by calling +1 (800) 368-4268 phone number 0 0 users reported that they have UNsuccessfully reached Houzz by calling +1 (800) 368-4268 phone number
    +1 (917) 723-0627
    +1 (917) 723-0627
    Click up if you have successfully reached Houzz by calling +1 (917) 723-0627 phone number 0 0 users reported that they have successfully reached Houzz by calling +1 (917) 723-0627 phone number Click down if you have unsuccessfully reached Houzz by calling +1 (917) 723-0627 phone number 0 0 users reported that they have UNsuccessfully reached Houzz by calling +1 (917) 723-0627 phone number
    Vp Of Finance
    More phone numbers
  3. Houzz emails
  4. Houzz address
    285 Hamilton Ave., 4th Floor, Palo Alto, California, 94301, United States
  5. Houzz social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Houzz Category
Houzz is ranked 5 among 372 companies in the Furniture Stores category