Houzz review: Houzz pro subscription

I hope this message finds you well. I am writing to formally express my dissatisfaction with the Houzz Pro Subscription Service. I was initially assured by Cameron Kaiser, a sales representative from Houzz, that the platform would be an ideal support system to help me launch my new business. Despite my hesitations, I was convinced that I could recalibrate my needs as I went along, with the promise that I would receive leads, although they were not guaranteed. Some clients, I was told, received as many as 30 leads a month.Unfortunately, my experience has been far from the promises made. The service has proven to be inefficient, costly, and ultimately unhelpful. Below are the key issues that have led to my dissatisfaction:Lead Generation Ineffectiveness: Over the course of three months, I received only one lead—one that came from my own website, not through Houzz.Software Limitations: The Houzz Pro platform failed to meet my business needs, particularly in the area of countertop and backsplash design, which is the focus of my business. The tools provided were inadequate, and I was encouraged to promote kitchen and bathroom designs, which did not align with my core business.Marketing and Mood Board Issues: The marketing options available were inflexible, and the clipper tool for creating mood boards was consistently problematic. I found myself relying on external tools like PowerPoint to compensate for these limitations.Lack of Support: Despite the promises of assistance, I received minimal support. The training was limited to video tutorials, and when I needed help, responses were delayed for several days, often not resolving the issue at hand. My requests and attempt to resolve things was ignored by Houzz. I have correspondence through the better business bureau, demonstrating the type of poor responses from Houzz I have been dealing with – because they were ignorant and irrelevant to my claims.Website Functionality: The Houzz platform's website management features were unmanageable, leading me to rebuild my site entirely on a different platform.Billing and Unauthorized Charges: After my efforts to cancel the subscription in December due to unresolved issues, I was still charged nearly $500 on my new credit card. My new card # was automatically provided against my documented request with bank of America, due to an unethical subscription agreement with Houzz and  Visa/Mastercard. I was also charged $64 in error, and it was never resolved despite multiple attempts to address this billing error with 3 different Houzz customer service and support representatives.Given these circumstances, I kindly request the following:A full refund for the charge applied to my new card.Confirmation in writing that my subscription has been canceled and that no future charges will be applied to my account.
If these issues are not resolved promptly, I will have no choice but to explore further actions, including seeking legal recourse and reporting the matter to the relevant consumer protection authorities.I believe in the importance of quality service, and I hope Houzz will take these concerns seriously and provide a swift resolution. Please respond promptly with a plan to address these issues.