CB Furniture Stores Wayfair W100300015

Wayfair review: W100300015

JenniLee Elledge of US

Oct 13, 2023 10:07 pm EDT

Verified customer

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When I originally ordered this product, the product name was Upholstered Armchair and the product description that I have screen shots of say that the number of chairs is 2. I tracked my order through the Wayfair website yesterday 10/12/23 and I noticed that the product name has changed on the website and also the product description now says number of chairs 1. I called customer service on 10/12/23 and was assured that I would receive two chairs. My order got delivered today 10/13/2023 and there was indeed only one chair and not two in my box. I again called customer service today 10/13/23 and was told that they can see the website was changed after my order was placed and that unfortunately they cannot send me another chair like I had originally ordered and the best they could do was give me a 10% off coupon to purchase the second chair. This is false advertising and completely wrong. How can a company get away with changing a product name and description after someone has already placed an order and tell the customer they are wrong?

Desired outcome: Please send me my second chair with the foot stool like the original description.

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