IKEA
Reviews and Complaints

I bought over $1000 of closets including $49 for delivery & $150 for assembly. Upon arrival, assembler's asked for another $150 because customer service had made a mistake plus $75.0 to screw closet to the wall. After i refused, Ikea agreed to take back & charge me $49 to return.

Had they told me the total price correctly in the store, i would not have bought the product. What they did was intentional. Ikea's staff have become day light robbers. waisted hours of my time with much frustration, i will try not to shop at Ikea any more.its better to pay a bit more and get some respect.

If form follows function, you'd expect the ikea billy bookcase to house books - wrong! Shelves are made from inferior particle board that sags under a load of books - not even a full shelf! I mean, what is a bookcase for if not to store books? I bought four bookcases to store my library and was disheartened to see shelves sagging before i'd even finished sorting my collection. Not good, not happy!

Called Ikea to check on stock the website said they had 163 pair of drapes I needed.We drove 2 hours to get there, since we live in a remote area, but there were none in stock. Purchased something similar but when at home, they just weren't right. Finally had a day that I could take off from work, drive my 2 hours up to Ikea to return them, they would not credit them to American Express, since it was my husband's card that was used on our account. Joint Amex account, but wouldn't honor it. Wanted to give me store credit. WHAT MAKES YOU THINK I WOULD WANT TO COME BACK, IKEA!? WITH CUSTOMER DIS-SERVICE LIKE THAT I WILL NEVER SHOP IKEA AGAIN! I just want to know, really, how many people ask for their spouse's credit card for the day (and since my husbaInd uses it for work/travel and is gone for weeks, getting him to surrender it is IMPOSSIBLE! IKEA, YOU HAVE REALLY GOT TO GET REAL ABOUT RETURNS.

I purchased a bunk bed from IKEA. During assembly, I noticed that two parts were defective. The holes on these parts were not drilled all the way through, so it was an obvious manufacturing defect. I drove to the store for the second time. After waiting in line for more than half an hour, I was given two replacement parts. I went back and tried to finish the assembly, but I found out that the parts I were given were incorrect, the hole locations did not match. I drove back to the store for the third time and asked for replacement parts with the correct hole locations. The customer service person asked for my driver's license. When I asked why they need my license (looks like they wanted to scan the info) they said this is the "policy for returns and exchanges". When I tried to point out that this is not a discretionary return or exchange, and I am simply trying to get replacements for defective (or incorrect) parts, the response I got was "This is our policy. If you don't like it, I will have to ask you to leave the premises immediately".

I don't think asking for driver's license (and not to just look at it to confirm the identity of the customer, but to scan information from it into a database, which would probably go to a company like TRE) to replace a defective or incorrect part is acceptable policy for any store that respects the customer.

Several months ago I purchased a glass-topped desk from Ikea for our daughter. I later found that the desk was too large for the space. I found every receipt except the one I needed, and not having a receipt, Ikea refused to allow me to return the un-opened desk.

I was polite as was the Ikea representative, I mentioned that we are good customers and that we paid for the purchase using a credit card and we knew the date of the purchase as well. This fell upon polite but unsympathetic ears, and I was informed rather matter of factly that they were sorry but no returns without a receipt. She added that they were unable to trace the purchase in their system. This of course was untrue as all large stores have this capability. It was not done because Ikea does not want to do it.

No, I do not hold Ikea responsible for my failure to find out about their return policy before shopping there, and I do not hold them responsible for losing my receipt. The problem I have with Ikea is that they have a poor return policy. Honest and good people can lose receipts, and indeed I have don so. Since I knew the date and could provide the card number on which the purchase was made, Ikea could have confirmed that the purchase had been made by me and should have refunded my money or at least provided a store credit. Though they seem friendly their return policy is not.

Before the end of the call, the Ikea representative and I wished each other a pleasant day. I began making calls to find a glass cutter to cut the table-top. It cost us $120, but Ikea lost much more: I am an instructor at a local college, I make a point to tell my students to check return policies of stores before shopping. I always reference my experience at Ikea. So far I've reached hundreds of students each year. Not to mention friends and family. Ikea proved they had little regard for me as an individual shopper, but we are all capable of spreading the word about unfriendly policies of merchants who are fortunate to have us as customers. I no longer shop at Ikea and I know a lot of other people who don't either.

Went to buy a sofa and bed at Ikea in New Haven CT and could not even get any sales help. Foolish me I went home and ordered it off the web and was given a delivery date.

When the delivery company called to schedule the delivery I was told they don't even deliver on the date given on the web site. When I asked why they said "deal with it" or cancel.

I am still trying to get Ikea on the phone as it's a separate company but no luck there either. Guess they don't like keeping customers happy or care about sales.

I bought a buffet or as IKEA named it "side board" which I liked, and it worked for 5 years. Last few months the cabinet buckled under its own weight and it became worped at the bottom. I tried to return it and of course they told me that the furniture has no such long warranty. But should anyone spend $400-500 for furniture that colapses under its own weight? They answered that under no circumstances I would not get a refund from them. IKEA is not backing its own product. IKEA HAS BAD QUALITY ITEMS AND I AM NOT GOING TO TAKE A CHANCE TO BUY ANYTHING AT IKEA AGAIN.

Ikea Houston advertising 69 in bedroom. This is vulgar and disgusting advertisement. They alude to the position even though they act like they are meaning June 9. It is still disgusting and Christian women buy furniture and most of it. Is this what a homosexual mayor gets Houston? Shame on Ikea!

The service is bad at the home delivery counter. I waited over 40 min in line. There was one person at the counter for a while. The employees seemed confused running up to the counter having leisurely conversations.there wet little kids in line who started to cry from waiting was the worst shopping experience. Buy online or go somewhere else.

Yesterday on Sat I took the subway from Manhattan to the place in Brooklyn to catch the shuttle, at Borough Hall. I arrived at 12:00 and the bus arrived at 12:36. Your sign says every 20 minutes. We loaded the bus and the bus was hot no air cond. the driver was a white man with a mustache. When we arrived there were several buses just there not loading or going. I had a good experience shopping, I found everything I wanted at very good prices. Had a delicious lunch. I spent about $140 dollars. Got on a smaller shuttle when leaving the store this time a fat black man was the driver. the bus was full and he blasted Caribbean music from the radio.I asked him to turn it down and for the rest of the ride I was told I was depriving all the rest of the people the pleasure of listening to his music. His tyrant never stopped.
you obviously have contracted out this shuttle service to another company. All the positive experience that I had in the store and the restaurant was ruined by my bad shuttle experiences.
i reported the problem to the store but never heard from anyone.
I will think twice and probably not go back to Brooklyn unless I have a car. Your shuttle service is not reliable and the drivers are rude and abusive. And the last driver did not have his seat belt on and was a cowboy in his driving probably since he was so angry about his music.

I purchased an ikea trofast extend-able bed for my 6-year-old son on oct. 17th, 2009. 4 months later, my son told me that a long wood (Bottom one) of a headboard dropped off from the headboard.

Since then, I found that the two major long woods of two headboards are seriously shrinking.in fact, the other pieces of wood of these two headboards are shrinking as well. They cannot support the bed at all now.

I sent these two headboards back to the store on march 1st, 2010. The store manager, "dan", apologized for the serious quality problem, but refused to do anything with the problem, saying that it has been passing 90 days of return policy.

This product is 100% inferior, with serious quality problem. I believe that this same product will have the problem happening to other kids. However, ikea did not even pay attention on this issue even thought it can kill little children.

Ikea products suck, and their services are even worse!

I have just had the most unpleasant experience in your store. We purchased a total of three Poang chairs from your store over the last year. The most recent three weeks ago. We kept the receipt and the box for that one. Yesterday, one of the other chairs delaminated on the right-side and split apart. We packed it in the box and brought it to the store for exchange. Your CSR, Kumar, after looking at it, said it was used and that the receipt and box were not for that chair. Absolutely true, but it was for the same type chair, which you advertise carries a 25 year warranty against defective material or workmanship according to your website. No one disputes it is your product only that the paperwork and the box are not the original. Since when does the box have anything to do with the defective product? Your employee seemed to imply that we were trying to steal something in some way. What we were trying to exchange a defective chair for a new one.

He stated he wouldn't accept the chair and that WE had to remove it from the store. I left it in a cart out front. We had planned to buy a $149 wardrobe after exchanging the broken $60 chair. Needless to say we did not, nor will we shop with you again. So this poor treatment has cost you $149 in sales in the near term, I have called my daughter and suggested she not shop there and I will encourage my friends not to do so either. Monday I will call the Better Business Bureau and file a complaint. Hopefully knowledge about your business practices will either force you to improve them or at least cost you dearly.

I had purchased a Malm queen bed frame last year and had to purchase the added metal frame piece and wooden slats that the matress sat on. I had no problems until about 3 months ago when I was getting up from my bed and the one side collapsed in. I picked up the mattress to find that the wooden slats had slid off the frame and bent the metal supports underneath. I tried fixing it a few times only to have the same result. There is a gap in between where both sides of the wood meet in the middle where the metal support beam is and for some reason i think this is causing the problem. I had gone into the same Ikea store for other items and asked the women in bedding how i would get replacement wood and metal supports since obviously mine were defective. She told me to check at customer service who rudlely told me I would have to purchase replacement wood and metal supports. After spending an addional $50 on top of the original purchases of furnature that were over $600 I went home and took off the bent metal supports and wood. I tried putting the new metal supports on only to find they were too long and that the store had not given me the proper screws to replace the pieces anyway. I decided to try the wood without the metal supports and it fit like the old wood had. After testing the bed the wooden slats again slid off the frame. I called the store I had purchased from and they told me my only option, again, was to purchase new supports and wood. Why would I spend another $50 on the replacement parts if it was just going to do the same thing? I love all my Ikea furnature and this is the first time I have ever had a problem with my items. I don't feel like after all the money I spent on the furnature the first time I should have to keep buying replacement parts that don't work! I love Ikea furnature but I don't think I will buy anything from them again. I would rather pay more for furnature then waste my money with parts that break and are not fixable.

I bought book shelf at IKEA for $100. and since it was my 1st time in one of their stores I looked at many things and thought after I experienced putting the book shelf together and finding out how easy it was I would go back to the store the following day and buy a dining room set, which was a little pricy, but I like the way it looked. I passed by the book shelf I had bought and noticed it was $30. less because it was on sale. I went to customer service and encountered a very rude & sarcastic woman who said she was the manager. She told me she would not refund the difference. I asked her if I brought back my receipt the following day would she then adjust the price? She became even more sarcastic & rude so I left. I went back the next day and showed her my receipt. She laughed and said that item isn't on sale today, when just the day before it was. I went and looked at the item and she had removed the sale tag. I sent all the information to IKEA Customer Service, but they did bother replying. I WILL NEVER BUY ANYTHING FROM IKEA AGAIN.

I tried to retun a chair today on Nov 8, 08 at Ikea covina. I was at the customer service. The customer svc representative said it was opened box and took my item and went to back room and said he has to inspect it. And it took him about half and hour. Finally, he came with the chair assembled and told me nothing wrong with it.

It looks sturdy to him. And he won't issue the refund because it was assembled. But the item was opened for seeing but never installed or used. But it is ridiculous because he assembled it, of course, it is assembled and considered to be his definition "Used" and against the store return policy. So, I asked for customer service manager. There was a young girl came out and I recalled her name is Shiela, and she is the person in charge there which I doubted. And she said she could do us favor and grant me 70% of the original value store credit. I refuse because I won't shop again at this store. I tried to take some pics there so, I might be able to post on the net to share my experiences. But she was trying to take my camera away. I told her that you better not to touch me. I was totally disgruntled! Bad Service! Unbelievable & Amazing! Never See this kind of customer service In USA. And customer service will risk their company reputation or facing possibilites of violating a consumers's right for a $ 50 merchandise.

I had the same problem. I bought a foam mattress from Ikea after I asked the lady responsible of that division about their return policy. She said clearly that it is 90 days if you are not satisfied “Satisfaction Quarentie”. I tried to return the mattress after 10 days since it was a vey bad quality and they had the following excuses:

I am returning a used mattress. Which I couldn’t be satisfied if I don’t try it. I am not returning the mattress in its original package. There is no ways I can package the mattress again in its original package. The packaging they have is designed not to be reused. Then they took the mattress to their warehouse to inspected, and they mentioned that it has a stain and they can not take it back. Of course, I couldn’t go with them and probably, if there is any stain, it would be from their dirty floor.

I will never shop in Ikea again since they are misleading their consumers about the return policy, so they can sell their products.

In November, I bought a pax hemnes wardrobe, without the doors, on the basis that the doors would be in stock within a few weeks (as instructed by the in store staff). I had rung Ikea Nottingham several time to see if the doors were in stock, to be told that they weren't but that they would be in X number of weeks. Every time I rang after that number of weeks, I was told that they were not in stock and that they would be in X number of weeks. So I tried to order the doors online, but they seem to be the only product that is unavailable to buy online.

One day EIGHT months later, I can buy the doors online. BRILLIANT. Not really. My order is put back a week, and then the day before I am due to have the doors delivered, I get an email confirming my cancellation... WHAT? It appears that the card had been declined, yet they only bothered to tell me this the day before I was due to have them delivered, despite the fact that someone from Ikea had called me to confirm the delivery. S

o, I ordered the doors again with another card...and when I checked my bank statement they had taken the money out! Why would you cancel an order saying there was a problem with the card when you have already taken your payment?

So yes, back to the present, I have paid AGAIN for the doors, and lo and behold, someone rang me a couple of days ago saying that the doors wouldn't be available for my delivery date, and that they would be delivered in a weeks time. Do I believe this? Well, no. During this process I have written to Ikea twice asking them why I haven't received my doors. The first time I was told that they would be in at a certain time (which they werent) and the second time I wrote in asking for some sort of compensation (or at least my doors!), but they replied saying they couldnt offer me anything and that they were pleased I had managed to re-order the doors. Had they not been paying attention? Obviously I am not going to get these doors this time around either. OR EVER.

So, TEN months down the line and I am still doorless, and £140 short.

The ikea staff are rude, never call you back, the managers never call back and speak to customers like s*t. The staff in the leeds store argue with customers and chew gum whilst taking to you! Don't want to see whats in there mounth! Have you no manners at all. Avoid ikea at all costs. I will never shop at the ikea again ever..

Yet another complaint about ikea. 2 weeks ago I went to ikea to order my kitchen. All was going so well; very helpful assistant, everything would be delivered, etc. The bill came to over £200 more than I expected but I hadn't know exactly what price the double width worksurface would be so although the assistant and I scanned down the order checking the price of items - but not the total for each items - and everything seemed in order. Aware of a queue forming behind me I decided to check further at home. This is when I found the mistake - mr ca had ordered 33 plinths for me instead of 3 - enough to plinth my entire town! - at an extra cost of £270.

I called ikea immediately and was told someone would call me back - which they did the next day although I was not impressed when the man said I would have to show them my paperwork first. I suggested he looked online as this was an order waiting to be delivered and he would have all the information there. He called back, confirmed the mistake and said it would be forwarded to the relevant department. (Don't you just dread that phrase?)

The following week my credit card bill arrived; ikea's full amount was on it but no credit. I called the bank first to check it wasn't being processed. Then I called ikea. They promised to call me back, that day or the next. Nothing. 2 days later I called again. They promised to call me back later that day. Nothing. I've checked with my bank again this morning to see if anything is being processed - no. So I called ikea again and have been told someone will call me back.

My credit card bill is due next week. This kitchen cost £2000 - should have been £270 less! - and I clear my cards each month so I don't get charged interest. I do not want to pay the extra £270 and wait another month for my credit.

I am writing on this board because ikea has no complaint department you can email or write to. You can call them - and they can promise to call you back, or you can chat online. But I want to write so my full complaint is logged.

I have been given a delivery date but reading the forum on ikea deliveries I am not holding my breath...

I bought a folding chair from Ikea about a few months ago and today my daughter fell off the chair. When she went to pick up the chair and put it right it folded on her and her left index finger got caught in between the folded legs. Within seconds her fingertip, nail and mass all snapped off her hand (imagine pulling a soft prawn apart). I had to pick up her finger from the floor and rush her to A&E where I was told that the finger can not be sewn back. She now has to have an operation tomorrow to do something for the bone sticking out. Do you know what it felt like to see my 7 year old child's finger on the floor and her hand missing a finger with blood and mass gushing out.I thought these chairs were supposed to be safe but I am now proof that they are not.