CB Furniture Stores IKEA pickup services

IKEA review: pickup services 3

Antoine Abou Gharrach of SA

Oct 05, 2019 11:42 am EDT

Verified customer

Dear IKEA Team,
My name is Antoine Abou Gharrach. I Purchased from IKEA Riyadh one curtain with sewing service on 14/09/2019 and the pickup was on 16/09/2019. I went to IKEA for Pickup on 05/10/2019. When I arrived to Pickup counter it was total chaos. No token number working and no proper arrangement to make the experience comfortable for clients. I waited there with 8 more clients. After 45 minutes, all clients took there product and left and I stayed there alone waiting for my curtain. Some of the client already came after me and left.. I wasn't the last customer waiting. The employee there tried to call the sewing department to check for the issue.. but no one answered. He tried to call again with no answer. He also tried to call the store manager but he didn't answer as well. After several attempt, one person from the sewing department answered and said I didn't pay for my fabric. Then the floor manager, Siddik Abdulrahman Al Dosary, came. I explained to him that I paid SR 29.9 for the sewing and SR 50.6 and SR 35 for one mirror (4 pieces mirror called Lots). He kept telling me that I didn't pay and we argued for 1 hour even though I told him that I paid and showed him the sewing invoice and asked him how did I pay for Sewing service without the price of the fabric. Plus, I told him I bought 1 more mirror at that time as evidence! After 2 hours waiting there, I decided to stop waiting for the careless personnel of IKEA Riyadh and went to share my bad experience with the Head office. Please note that I paid SR 29, 9+50.6=80.5 and I lost it all without getting the curtain back home.
For more information please contact me on my email: [protected]@gmail.com
my mobile: +[protected]

Regards,

3 comments

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صالح المحامض اليامي

1 comments

صالح المحامض اليامي of US

Dec 08, 2019 10:32 am EST

For several times IKEA Dhahran have failed to deliver cover for the purchased SOFA. Latest promises was to deliver the sofa cover was supposed to be on December 8, 2019. I have noticed decline in customer care of IKEA in Dhahran from IKEA standards.
Reference PO:

Usama Ghaffar

2 comments

Usama Ghaffar of US

Mar 03, 2022 10:49 am EST

My Order no. [protected], from Saudi arabia online purchase dated 15/02/2022.

They were suppose to deliver by 23//02/2022. They extended the date to 28/02/2022, but still now i have no information about the product dispatch.

Customer care service has no information related to products dispatch. Just they gave me

Naqel Courier tracking number---- [protected].

Courier service has created waybill but they did not receive the product.

My whole time is wasted calling these people.

Its totally disappointing and frustrating contacting these people.

kindly resolve the issue at the earliest. email id--- ubghaffar@gmail.com

Usama Ghaffar

2 comments

Usama Ghaffar of US

Mar 03, 2022 12:29 pm EST

If u can't send customer products online

Shut down the online purchasing process

My money is stuck.

Extremely frustrating

Just calling the whole day and no response.

Very very bad experience

Close ikea Saudi Arabia

Order number...[protected]

Dated 15/02/2022

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800 4532
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Netherlands

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United States

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Canada

+44 203 645 0015
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United Kingdom

+61 280 206 641
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Australia

+43 800 081 100
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Austria

+32 27 191 922
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Belgium

+45 70 150 909
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Denmark

+358 934 829 400
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Finland

+33 969 362 006
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France

+49 61 929 399 999
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Germany

+353 15 413 300
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Ireland

+39 278 629 900
+39 278 629 900

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+48 222 750 000
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China

+852 31 250 888
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Hong Kong

+81 570 013 900
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+66 27 087 999
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+1 (815) 592-4247
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Marketing Communications Specialist Jordan

+1 416 646 8182 ext:2305
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feedback@ikea.se

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