The Brick

We purchased two chairs and a loveseat Sept. 25, 2023 from The Brick in Kanata, Ontario. Salesman said chairs were in stock and were delivered that week. He said the loveseat was not available for delivery till mid November 2023. We said that was fine. November 13th I called them only to find out our loveseat has shipped but not expected till December 21st. There is a loveseat at The Brick in Gatineau, Quebec which I suggested they could arrange to have delivered to .me. They said no to that suggestion. Now I do not expect to have this item before Christmas. I would not have made this purchase had I been told not expect to have it until at least December 21st. There is no customer support for the customer at The Brick and this my last purchase from them.

The brick after sales service is below standarad compare to other furniture outlet. I have two issue.

First one happen in July 2018. I spent close to 13K on furniture. The delivery team damage the door and left mess all over. Since July 2018 I am following up. After six month I get a call (after few more escalation) to resolve the issue.

The second one happen this month. I started by sending an email, attaching the image and the delivery note. I waited 3 days, no one call. Then I called the store. They claimed that the email server is down and they will call me back. It has been a week since the hone conversation. I guess I will have to wait another 6 months before they look into it. Attached is the proof for both.

I would not recommend anyone to deal with THE BRICK.