Tim Hortons reviews and complaints 1
View all 3015 complaintsTim Hortons - unable to use online coupon
I was at a Tim Horton inside Esso gas station on Kennedy & Finch yesterday Feb 1, 2020. I was using the coupon in my Tim reward app, and upon scanning my card and which show the discount, the cashier requested if I have a physical copy of the coupon and that they cannot accept the discount. Manager 'Victor' came and said if you don't have the physical copy, cannot accept it. The online coupon is for mobile order. I read to him what the coupon states "to redeem, scan your Tims Rewards in restaurant OR place a moble order" After reading that, he still refused. I was so furious! This is not how you treat your customer.
Upon calling in to Tim Horton and speaking to a staff, got me even more furious! He also said 'yes that's is correct, the online coupon doesn't work, you need the physical copy of the coupon, because there are so many people getting their online coupon etcc. THEN WHY is TIM HORTON PUTTING UP ONLINE COUPON!
I want an explanation to me as to why I cannot use the online coupon. IF you are not allowing customers to use it, then DO NOT PUT COUPONS IN THE TIM APP asking people to activate the coupon.
STAFF working for TIm Horton are so unprofessional, incompetent, and rude! Can careless for their customers!
I will never ever go to tim hortons from now on! Unbelievable!
I will be waiting to hear back from upper management regarding this issue!
Latest Tim Hortons Reviews
A cozy spot for your coffee and donut fix products in same bag/store dirty/server impolite pricing structure at different locations in same town Have gotten sick 3 times from a coffee and tea from same location Drive-throughGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!