Esso
Reviews and Complaints

I received a $100 Esso gift card for Christmas, but it failed to work when I tried to use it. Despite contacting customer service multiple times, I received no satisfactory resolution. The lack of assistance and the response stating there was only 78 cents left on the card was extremely disappointing. It's a shame to see such poor customer service from a company like Esso. I would advise others to be cautious when dealing with their gift cards.

If I could I wouldn't even give 1 star. It is zero star.
I got an Esso gas gift card which never worked.

Also, I called too many times with long waiting times, and stupid misleading messages they played during the waiting time to keep me on nothing and nowhere. I have sent different emails to their support team and customer service department. I followed up by sending my receipt and photo of my Esso gift card, with all the numbers... and all the documents that they required from me.

I NEVER got my credit back nor did any respond from them to me. They are THIF they stealing our money with no responsibility. DON'T BUY THEIR GIFT CARDS.

This is what they sent me: 6 months passed and no answer from them. They keep ignoring me.
"Please be advised I have requested a follow-up from the agent, Cheryl will reach out to you within 3-5 business days.
If I could I wouldn't even give it 1 star. It is zero star.
I got an Esso gas gift card which never worked.

Also, I called too many times with long waiting times, and stupid misleading messages they played during the waiting time to keep me on nothing and nowhere. I have sent different emails to their support team and customer service department. I followed up by sending my receipt and photo of my Esso gift card, with all the numbers... and all the documents that they required from me.

I NEVER got my credit back nor did any respond from them to me. They are THIF they stealing our money with no responsibility. DON'T BUY THEIR GIFT CARDS.
This is what they sent me: 6 months passed and no answer from them. They keep ignoring me.

"Please be advised I have requested a follow up from the agent, Cheryl will reach out to you within 3-5 business days.
Thank you for allowing me the opportunity to assist you.
Sincerely,
Linda

Consumer Care Specialist
www.essoextra.com"
Thank you for allowing me the opportunity to assist you.
Sincerely,
Linda
Consumer Care Specialist
www.essoextra.com"

My friend went there for gas. She went inside to pre pay and the guy at cash counter asked her to give her phone number and that made her feel so uncomfortable like seriously she just went to fill the gas. She paid but did not even fill the gas and left. That is how they treat their customer. I am complaining this because it can be happened to other customers too. It happened on 12 november 2023 at 4:40 pm

I’ve been using this filling station for more than 25 years min 3 times a week and in the last year I feel like almost every time I enter the shop the staff are you there mobile phones talking to people and aren’t very talkative and helpful to me and other customers sometimes you don’t even get a thanks. I’m a business owner and I don’t mind if one on my staff have to take a phone call now and again but if they were on it as much as they are they most definitely wouldn’t be employed by me for very long.

Let me know what your thoughts are on this.

Kind regards,

Grant Mcnellan

I was charged at $1.89 litre instead of $1.53 per litre for Regular gas. attendant kept insisting that I pressed the wrong button. I stopped by seeing the price and as lower than other gas stations and I was cheated. I am afraid others are being cheated too. If the equipment is faulted, it better be fixed right away. I simply do not accept the attitude and not willing to listen from this person.

Esso Bedok south ave 1 service station, I was petrol top up on 20/09/2023 around 8.43pm. My scooter milage 97 running condition. Until tank full 3.894 lr.

Because when I do pump few seconds petrol never come out, but meter running. I inform station guy, he said no proof, you want raise complain.( have bill)

2 days before I top esso changing road stations 122.8 km running condition, I top up fulltank 4.3 lr only. I have proof of evidance I calculator screenshot.

My bike full tank capacity 5.5 lr only.

I feel Around 0.7 lr shortage.

Pls take action.

By

Pandi

I just filled my rental car for less than 20€ and i was charged 100€!

Today is August 19, 2023 and the time of the payment is 5:13 pm

This is outrageous and a scam i need my money back!

This is the message i received:

Purchase of AED 413.43 with Credit Card ending 3308 at STAZIONE ESSO PETROLJ, NAPOLI. Avl Cr. Limit is AED 40,504.76. Pls refer stmt for exact amt

Store: [protected] trans: 438266

Aug 15, time: 17:23:05

Went in to purchase $60 regular fuel $11 lotto max and $13 lotto 649 first. As my husband was outside waiting to fuel truck. Did that. Went next to check chips aisle out. Noticed worker staring at me and visibly moving so he could see what I was doing.

I already spent $84 at the store. Do you really think I would steal a bag of chips. If you are checking whether i steal or not, maybe not make it so noticeable. Really puts a bad taste in my mouth. Hardly ever go there to fuel. And now I won’t go there to support your business.

Yes I get that people steal. But you saw me pay for the gas and lotto. Maybe look at other people. Or here’s a thought, greet me as you are looking at me. Ask me how my day was or if I’m finding what I need. Instead of just looking at where I’m going inside the store.

Be customer oriented maybe?

On July 5th I was in the vulcan esso location in vulcan alberta when a customer was stealing and couldn't talk properly, her pupils were the only color in her eye as she was making plans with the cashier she finished her invitation to get the cashier stoned and then she started to curse and swear at me and threatened to cause me bodily harm. The cashier Silas stood there watching the entire interaction not once asking if I need help or asking his friend to stop, as I was leaving she hit me in the face before I was able to get out of the store causing my bottom plate to crack in half and still the cashier stood there and watched without bothering to even call the rcmp. I notified the owners and they didn't even bother to respond and did absolutely nothing. Esso brags about how safety of customers is the top priority and is supposed to be considered a safe space yet I get assulted in the gas station and now can no longer eat solids as my bottom plate is no longer usable which was a result of the great safety of esso. I am speaking with a lawyer as I cannot afford to replace my dentures after just paying for a new set in May of this year. As a regular customer for the last 18years I would have thought that something would have been done to help resolve this issue, however I was sadly mistaken, as nothing was done. I thought that you can't just put in the papers that your establishment is a safe space when customers are assulted right in the gas station with the cashier watching.

at about 10pm on thursday July 27th 2023, I was at the gas station to buy a bottle of water, I saw a sign which say buy 1 and get 1 free. I grabbed two bottles and went to the counter to check out. The associate was saying pointing to a fine print at the bottom of the flyer, the deal is not like that, are you blind? you are not reading? and he refused to serve me. I needed the water to take my medication. because of him I missed the time for my medicine. I most of the time buy my gas and other conveniences from esso. It is very disappointing to have this experience with this associate.

Yesterday at around 5 pm in vulcan alberta I was paying for my purchases and got assaulted by some girl on drugs and the person working allowed this to happen without doing anything about it, it was bad enough watching him allow her to steal but to also allow her to attack a customer who regularly uses essos services is just an example of how they view their long (18)yrs time customers to be treated in the vulcan esso

Gas Station Address: 14010 Hurontario Street, Inglewood, Ontario, L7C2C1

Date of Transaction: 11 June 2023

Time: 18:54:42

Pump # 2

Subject: Health and Safety (H&S) Incident due to gas spillage by stuck nozzle trigger

Incident: I am respectfully presenting this H&S incident report to the ESSO authority as my wife and I were placed in danger at the above mentioned gas station due to a failed nozzle trigger. While filling up the gas in my motorcycle, the nozzle trigger got stuck causing gasoline overflow from the gas tank and spillage all over the bike, on my clothes and my wife's clothes leading to a dangerous situation potentially impacting life and health hazards. Additionally, there was aesthetic damage to my motorcycle as well as our clothing, which now smells of gasoline.

The incident was reported to station attendant immediately who in turn called the station manager, stating to him, "Anna (brother in Tamil language), it happened again". The station manager responded very casually to the life threatening incident and even defended that I was the first one to ever report such issue which directly contradicts what the station attendant said. When I requested details on where I can report this H&S incident, the store manager became very defensive. I am astonished to see that even after an incident like this has happened at this pump earlier (as per the attendant), the problem was not fixed by the station and the personnel (station manager) treated this very casually.

I am attaching pictures for your reference.