ARCO’s earns a 1.5-star rating from 174 reviews, showing that the majority of fuel consumers are dissatisfied with gasoline quality and service.
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My Comfortable Journey with Arco #42885
I recently used the fuel services at Arco #42885 for my road trip. The fuel quality was excellent, ensuring a smooth drive without any issues. The staff was friendly and efficient, making my stop enjoyable. The convenience of their location made it a stress-free experience. Definitely a reliable choice for travelers.
Excellent service and always very clean at Arco gas station in Chino Hills Parkway address 4123
The Arco at 4123 Chino Hills Parkway in Chino Hills is the Cleanest Arco I’ve ever been to, always very very clean, manager very very nice is a tremendous asset to your company and great customer service from everyone ! 😀 ℹ drive a lot and I always stop 🛑 at Arco for gas and some treats, which are always fresh and great tasting but the Arco at 4123 I stopped by regularly and it’s always very clean 🧼 and great manager and great customer service from everyone there 👍😌👍⭐️⭐️⭐️⭐️⭐️
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Pros
- Nationwide fuel station network
- High-quality TOP TIER™ gasoline
- Competitive fuel pricing
- Convenient payment options
- Robust rewards program
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Cons
- Limited geographic reach
- Price-sensitive market position
- Vulnerability to oil price volatility
- Environmental regulation risks
ARCO Complaints 172
Manager had thrown away my license and passport
I came into arco on July 1st approx and needed to get sometime to drink it was hot and I was dehydrated. I didn't have any money so ask the cashier if they would take my passport and driver's license for collateral for about $6.50 for a drink and a snack she agreed, I said I would try to get the money as soon as that day. well I didn't get back in time to...
Read full review of ARCO and 1 commentPrice gouging and deceptive practices
When I stopped at the Arco gas station in Woodburn, Oregon, I noticed that the big sign where fuel prices are usually displayed had the price portion of the sign covered up with a sign that said "OPEN 24 HOURS." Upon arriving at the pump, after I started pumping gas into my vehicle, I noticed that the price on the pumps was almost $7 per gallon - over $2 above the chevron across the street. How can they be allowed to dupe people like this? Their rating is a 1.8 out of 5 stars on google, yet Arco continues to allow them to continue doing this. It really needs to stop.
Desired outcome: That they be required to display their price on the big sign so that customers are not tricked into paying outrageous prices.
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Horrible employee attitude
2/24/24 Norma, a long time employee, is extremely rude and unprofessional. She calls people names like cheapskate when they decline upsells or promotions. Her daughter, Jocelyn also an employee, has the same attitude if not worse. There is another employee there who speaks no English and only speaks Spanish. They both allow the local homeless to camp...
Read full review of ARCOIs ARCO Legit?
ARCO earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for ARCO. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
ARCO has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Arco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Arco.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Arco.com you are considering visiting, which is associated with ARCO, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While ARCO has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 172 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Arco.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The arco.com may offer a niche product or service that is only of interest to a smaller audience.
Getting air for my tires
I fill up both my vehicles at ARCO stations about 90% of the time. Today (11:00 AM 1/29/2024) I had to pump up my tires and stopped at the ARCO station on San Antonio, just South of el Camino Real, in Los Altos, corner of Louks St and San Antonio. The attendant started the pump for me and I filled 2 tires, and checked a third. However the pump stopped...
Read full review of ARCORefused service and discriminated against for being black and female.
On January 12, 2024 I pulled into the Arco station #66616 located at 1410 W. Pacific Coast Highway in Long Beach, California at approximately 12:10 pm to refill my propane tank on my commercial grooming van which wasn't my first time. The gentleman, first overlooked me and attempted to assist the male customer prior to assisting me but I spoke up and I...
ARCO gas station early closure
I was almost out of gas and went to ARCO and noticed all pumps are closed. It was 10PM. All other gas stations were still open My car ran out of gas and I couldn’t start my car. I had to call my insurance company. I want to sue ARCO for early closures and unprofessional practices ARCO location- 1405 Branham Ln San Jose, CA 95118 United States
Read full review of ARCOLonghorn Straight Pouches (2)
On 12/7/2023, I bought a product inside the Arco #42236 located at 7325 Sierra Ave. Fontana, CA 92336. When I’m about to get to my car, I noticed that the product was expired. I went back to the store and met with the franchisee. I asked if he could exchange the expired product but he stated, he could not exchange the product, it’s the law. I asked him what...
Read full review of ARCOI need my money back they charged me double and is still giving me the run around about giving me my money I worked hard for.
I Deonte Mooris card ending in 1932, on nov 17th I came and purchased gas from you guys it double charged me 54.21 went back to the station on Mckellips and center in Mesa, Az they said could not return my money on my card which is horrible I need my money back and I will not be a returning customer. And they did not give me a receipt my receipt since I wasn’t presented with one will my card ending in 1932.
Read full review of ARCOTeller stating cash only when I was her earlier in the day to fill up gas
I arrived at the gas station Arco on Wilton place and Firestone Blvd Los Angeles, ca to fill up gas earlier around 430-5pm to fill up gas and paid card and now I come back and the teller which told me his name, Jamie, that they are not taking my card. This is highly unacceptable after I just paid with card earlier and I will not be getting gas here no more I don’t care how cheap the gas is because I drive all the way from the east side of la to use this specific gas station and I feel is unfair to the customers that want to buy your gas
Complaining about customer being rude to a employee
This morning I was at the Rollins ampm in millbrae and I saw a dispute between a guy and a employee that was trying to do his job. The guy that was in the washroom was throwing water everywhere in the washroom on the floor and the walls and spitting on the mirror the employee that was cleaning told the guy that the please stop throwing water everywhere...
Read full review of ARCOIncompetent employees and terrible customer service
To whom it may concern: I would like to begin by stating that I have been a regular patron of this ARCO establishment since its inception located at 6240 Freeport Blvd, Sacramento, California. Primarily, I have utilized their services for refueling my vehicle and have also made numerous visits to purchase lottery tickets and various other items. Throughout...
Read full review of ARCOGas and attendants
My wife and I just stopped at the Arco at 501 Lancaster Dr in Salem Oregon. We pulled up to the pump and asked the man working for $20 regular. He was talking on his phone and bobbed his head. When he went to hang it back up I noticed it said $39.98 and I told him no, thats not right I told you $20 he said he heard $40 twice. Which isn't true he asked me...
Read full review of ARCOOvercharge
Hello, On the date of 9/06/2023 at 8:58 a.m., I tried getting gas at your establishment (Location: 1360 W Blane St, Riverside, California, 92507) where I tried my initial method of payment payment. As the pump got to less than 0.4 gallons - around 0.37 gallons - the pump had stopped where I then proceeded to try and get it to work (it didn't). After, I...
Damaged vehicle
I went to the car wash off of romona expressway on 9-04-23 at 5:01pm my cars trunk and spoiler got really defected to where my I can fit my hand inisde my trunk and the spoiler broke off an employee was giving me a hard time I was asking if I can speak to his manager and he kept saying no till I went inside the gas station and had to ask other employees I...
Read full review of ARCODid not receive gas paid for
On September 3, 2023 at 5:29 PM. I pulled into the Arco gas station on 725 N. 2nd St. in El Cajon, California, store number [protected]. I tried using my gas gift card, but it asked me for a pin number, and I could not find one. So I went inside to get help from the clerk. When I get in there, I say I am on pump number one. The customer to my left says no...
Duplicate charge 7 times
I make purchases with my credit card, than 3 days later i'm charged again for the same amount, the time and date and how much shows up on my card and i'm not there, i'm at work or out of minneapolis. It's happened 7 times, enough where my bank had to issue me a new card, now I pay with cash if I have to go there. Its fraud 2 of my co-workers have had the...
Read full review of ARCOStore greedy
I been to many AmPm over the years. Never seen a AmPm this greedy. On a hot afternoon, I walked in with an empty Grande cup of Starbuck. I was going to buy a Rockstar but decided to ask the clerk to put ice in my Grande cup. He charged me a dollar for about 15-20 ice cubes. At first, I was shocked and thought he was joking, but he was very much serious. I left not buying anything because why would I bring business to a greedy, cocky business. 25 cents or 50 cents seem reasonable but really. No wonder your location liquor license got suspended. Karma. No more AmPm from now on. Bye
Paid twice for gas/cashier's fault
Me and my friend were moving our stuff from our storage in lake arrowhead, ca to our new storage in San Bernardino, ca. We stopped to get gas and a couple snacks, and cigarettes. In their defense they were extremely busy that day but still I've NEVER IN MY 40 YEARS came across this bad of service and lack of management and ignorance in all my life. My...
Gas service
I had went to put gas at Arco on Friday 7.14.23 around 6pm I went inside the store to buy a drink and also put gas I asked for $25 on pump 5 I paid $30 in total I went to pump my gas $ the pump wasn't working as I thought I went back to ask the worker it wasn't working she charged my card again and I went back to try to use the pump & it still wasn't...
Customer service
Good morning. I am emailing in regard to an incident that occurred on Friday, July 14, at approximately 8:20 am. I pulled aside pump number six at the ARCO AMPM station number 42071. It is located off of Portola Avenue in the city of Palm Desert, CA. The official address is as follows: 73980 Highway 111, Palm Desert, CA.
Summary of incident: I attempted to use my card, but the machine had an error. I was totally out of gas, and I did not want to block the pump. The pump was also positioned at the entry of the station needed to enter the business, thus hindering access to potential customers.
Because my dog was in the car and he was in a state of exhaustion and overheated due to the extreme desert heat, I did not want to leave him inside, as even with the windows cracked the heat is extreme in the desert. I put him on a leash and walked to the door. I waited outside and asked an entering customer to explain that I did not want to bring my dog in, but I was having a problem at the pump.
The Arco employee stated that she was the only one working there, so I asked if she could come out to see the problem, as I had no gas and did not wish to block both the pump and drive entry. However, she said no and cut off my explanation.
Because my car was inconveniently blocking the pump as well as the entry, I felt a need to act because, if not, other customers would be indefinitely inconvenienced. I entered the convenience area with my leashed dog (making certain to stand apart from those inside) and attempted to explain the severity of the problem. It was not limited only to my wanting gas but was much more severe; I once again attempted to explain I was out of gas and blocking both the pump and entry. Because of this, I needed assistance with the broken credit reader so I could activate the pump and be on my way. She once again cut me off and asked me to leave. At this point, I had no choice but to leave my overheated dog locked in the car as I tried to hurry and enter. The heat in the desert is extreme, and this is also against the advice of law enforcement.
Once inside, I explained to her the uniqueness of the problem; even though she was trying to cut me off, I made sure to get my point across that I was blocking the business because I had no gas. I also used this opportunity to explain that kindness and a willingness to listen and hear customers was an important customer relation. The other customers knew I was in distress and attempted to intervene. She would not hear of it.
My hope is that you will address this issue with the worker assigned at the time indicated in this email. Not only was her behavior unprofessional and insensitive, it interfered with the business at hand and caused a blockage at the station.
Desired outcome: Desired outcome would be a direct contact with the employee and acknowledgement of the problem with the way the issue was handled. Compensatory and/or amelioration for the poor customer experience would also suffice.
Had charge for $175 at Arco in Ramona rejected because of incorrect PIN# in July this year. This was a fraud attempt. Not sure how they got my CC# but I do fill up their regularly, (and never spend more than $30 because my car has small gas tank). Now I will have to rethink going there. I look closely for things in front of keypad, never seen them and my card has a chip.
About ARCO
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- Provide detailed information about your experience with ARCO. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.
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Overview of ARCO complaint handling
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ARCO Contacts
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ARCO phone numbers+1 (800) 761-9670+1 (800) 761-9670Click up if you have successfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 761-9670 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 761-9670 phone numberPrepaid Gas Card+52 664 423 2726+52 664 423 2726Click up if you have successfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 664 423 2726 phone number Click down if you have unsuccessfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 664 423 2726 phone numberMexico, ProFuels+52 656 686 2228+52 656 686 2228Click up if you have successfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 656 686 2228 phone number Click down if you have unsuccessfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 656 686 2228 phone numberMexico, Del Rio+1 (800) 322-2726+1 (800) 322-2726Click up if you have successfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 322-2726 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 322-2726 phone numberCustomer Service+1 (800) 348-7959+1 (800) 348-7959Click up if you have successfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 348-7959 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 348-7959 phone numberFleet Card
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ARCO emailsbpconsum@bp.com100%Confidence score: 100%Support
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ARCO address19100 Ridgewood Parkway, San Antonio, Texas, 78259, United States
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ARCO social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 25, 2024
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