Menu
For Business Write a review File a complaint
CB Automotive Fueling and Charging ARCO Refused service and discriminated against for being black and female.
ARCO

ARCO review: Refused service and discriminated against for being black and female.

E
Author of the review
9:53 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On January 12, 2024 I pulled into the Arco station #66616 located at 1410 W. Pacific Coast Highway in Long Beach, California at approximately 12:10 pm to refill my propane tank on my commercial grooming van which wasn't my first time. The gentleman, first overlooked me and attempted to assist the male customer prior to assisting me but I spoke up and I found it odd that the attendant was a little stand offish and rude barely wanting to speak to me. As I am standing next to my commercial vehicle he says what and I say I'm here for a refill on my propane tank and I pointed to my truck and he retorts I can't do it unless you want to do it and then I said what! He said yes, I can't do it and with no explanation he says I'll send the other guy to see if he will do it. The other guy is very rude and tells me to stop talking then says it can't be done. I know it can be done because I been there before and have receipts of it being done and now I have picture of the nozzle and the connection points and everything there at the fill up station and the two attendants who wouldn't give me their names or the company number which I now have. I do not appreciate being treated this way, I run a small mobile business and ran out of propane and stop by my neighborhood Arco propane filling station to fill up my propane tank on the way to my next appointment and to my surprise was refuse service for being black and female by two Muslim/Syrian men. What a another racial slap in the face. When will this injustice every stop! Or I need to seek legal counsel?

Desired outcome: I would like an apology and a guarantee that this will never happen again when filling up for propane. It's embarrassing and demeaning.

Confidential Information Hidden: This section contains confidential information visible to verified ARCO representatives only. If you are affiliated with ARCO, please claim your business to access these details.

View 0 more photos
0 comments
Add a comment

More ARCO reviews & complaints

ARCO - Took all my money off debit card 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ARCO - bad gas 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ARCO - stole my money 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ARCO - rude service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. ARCO Contacts

  2. ARCO phone numbers
    +1 (800) 761-9670
    +1 (800) 761-9670
    Click up if you have successfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 761-9670 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 761-9670 phone number
    Prepaid Gas Card
    +52 664 423 2726
    +52 664 423 2726
    Click up if you have successfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 664 423 2726 phone number Click down if you have unsuccessfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 664 423 2726 phone number
    Mexico, ProFuels
    +52 656 686 2228
    +52 656 686 2228
    Click up if you have successfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 656 686 2228 phone number Click down if you have unsuccessfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 656 686 2228 phone number
    Mexico, Del Rio
    +1 (800) 322-2726
    +1 (800) 322-2726
    Click up if you have successfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 322-2726 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 322-2726 phone number
    Customer Service
    +1 (800) 348-7959
    +1 (800) 348-7959
    Click up if you have successfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 348-7959 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 348-7959 phone number
    Fleet Card
    More phone numbers
  3. ARCO emails
  4. ARCO address
    19100 Ridgewood Parkway, San Antonio, Texas, 78259, United States
  5. ARCO social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all ARCO contacts