Esso
Reviews and Complaints

I purchased 5 cards thinking they where gas cards as I'm not a good reader.Wjen my daughter got hers she let me know it's a privilege card.Im stuck with 60.00 worth and the receipts.I counted them they said to contact the store.The store said it's up to Esso to refund.zId like a has card or refund please.Im a user of Esso but these cards are no use to me.

I paid £6.99 for a silver car wash at esso in menston /burley in wharfedale and the car doesn't even look like it's been washed I couldn't go back into the garage after as I had my 5month old grandson asleep in the car but very disappointed in it the car is still filthy I also noticed the white car in front of me went out still dirty aswell

Hi, my name is Dana
I have to tell you this story.
Today, I went to 3075-Danforth Esso gas station, I like to buy lotto and I have winning $10 from bingo. there was old guy Oman, this guy put on the table $10dollar. and $I 1dollar top of $10 dollar, I asked max $11 and 2 $10 dollar bingo. so I gave to him $20 and he dragging $11 and $20 put inside casher box. I asked $10 back he said that it! so I said "NO you took back $11dollar and he want to see camera I went camera room, they didn't finished look and he said " Crazy this woman" and shouting, insulting me. even manager Reddy came to camera room and little bit see camera and kept said to me, he gave to me
$10dollar! also said to me Crazy! I could not believe this guys!
I like to fully investigation and my $10dollar back!

Esso Cobham Services A2 London bound had a man in the ladies toilet urinating with the door left open when I used the facilities on 13th January 2022 around 17:35. The main door to the ladies toilet was left open and this happens regularly in this station (Possibly due to the station being a 24hr Station) but the toilet clearly has a universal WC sign of a lady on the front of the door. I then went to advise the staff member a man was in the ladies toilet who dismissed my comment by saying ‘what can we do' . Not very good customer service in the slightest and please can you advise why the ladies main toilet door is always open?

I bought 4 gift cards @ Walmart in Waterloo on December 4, 2021. Two other cards were redeemed without incident but the two Esso cards were deemed empty at my local Mobil station in Mt Forest.
Now between my wife and I (my wife is who I gave the cards to as a Christmas present) we spend over a 100$ per week on gas at this station & it was very embarrassing for her.
Then when she got home it wasn't very good for me, as you can well imagine.
The large #'s on the back of the cards are M9P1MT6C6R & H916CP8F8V. I haven't taken the strip off the back to expose the 19 digit card # or the 4digit PIN.
I have to believe you don't want to lose our business but because I don't have the receipt as well I suspect there's nothing you can do.
We have optimum cards that would certainly reflect our gas purchases from you.
I went to Walmart & they directed me to you

Sincerely
Michael Sproul
150 Queen street E, Unit 1
Mount Forest.
N0G-2L3

Good day today December 10th I have tried to speak with a representative 5 times regarding the fact that I cannot register my Esso Extra card to redeem the 30, 657 points as there is no number on the card. It is simply a white card with Esso in red and Extra in blue with a grey ring around the Extra. On the back there is a simple number on the top right hand corner which is 4007539 but this does absolutely nothing. I keep being told to go to the service station for the number, they told me they cannot unblock the number to call customer service. Customer Service keeps putting me back in the queue NO ONE has helped me.

Hello,

I went through esso safe touch car wash and when I came out my hood was scratched all d way down to d steel. There were also a few other light scratches around the car. I took pictures, complained to the manager who forwarded me to head office. Head office took my Information and said they will get back to me in 2 weeks. I have been calling and calling, no one is answering, Noone got back to me it's been a month. How do I get then to resolved thus cause damages are going to cost me over $1200! Please help!

The esso station at Gimli doesn't let me fill my own gas and it is not mentioned anywhere that we have to prepay at night and they were like u can't pump your gas u need to prepay either by card or inside and I'll pump your gas. And moreover they should be taught customer service skills.

We bought Pre Paid Car Wash slips from the Esso on Fanshawe Park Dr in London on May 21st of 2021 I hadn't noticed there was a date on them. On November 23rd they were Expired by 2 days & I was told there was nothing they could do for me. We have 2 Cars & get most of our Gas & all our Car Washes at this Station. I won't deal with any Company that takes my money & gives me nothing for it... I thought it was against the Law in Ontario to do this...

I visited the Carron garage this am. I made a genuine mistake of not having the correct bank card with me and was unable to pay for my £30 fuel. The sales assistant, Moham Arfam, was extremely rude and didn't know what protocol was or how to deal with me. I was extremely embarrassed and apologetic however she rolled her eyes countless times and made me wait while she dealt with other, by which time the other customers knew I hadn't paid for my fuel as she continued her conversation with me about the matter and she served others. I had informed her I would go get the money to bring back to the store however she was reluctant to allow me to leave. I offered my information however she said she couldn't let me leave until she had something of mine….eh driving licence. I explained I wasn't carrying anything with me. She then told me to leave my phone! I was not comfortable leaving my phone with her due to its expense and incase of any damages. She continued to be rude and roll her eyes while her friend who was behind the counted with her stood and laughed. I was mortified! Eventually after some time she allowed me to leave the store and I left her my details. She threateningly informed me I better be back by 2pm as this is when she finishes.
I understand I was in the wrong having no payment method and for which I truly am so sorry and mortified and will be back to pay it! I visit that garage at least once a week due to having 2 cars, I tried to explain I would give my address and would be back with the money however nothing appeared good enough for this employee.
I would advise training in customer care and a refresher in company policy and protocols might be an idea for moham arfam. I will be heading back soon to pay for my fuel and can honestly say I am anxious about doing so as it's embarrassing enough without her possibly making it worse like she did this morning already!

who ever has there cards and they have money or point on that card should be able to use it right there and then. if you cant they should not be using it then till you can redeem the money or cash on it. Also when i called in and try to talk to the lady on the other end of the phone. I was rudely interrupted 3 times and would not let me talk after i let her talk. I am temped to call the BBB.

Had 3 Replacement Gift Cards finally sent out & Received October(2021). Tried to use 1 today (Oct. 29, 2021) & SAME OLD STORY...card reads ZERO balance ...have not tried the other 2 yet...sent another email today to Clarissa who I have been dealing with. Will wait for response but putting in another complaint because this should not be happening with such a BIG corporation. I will be asking for a cheque in the amount of $150.00 instead of these bogus gift cards.

176 Main st is frauding people.No gas pumped but the machine charged me $10.I had 13km left on my empty tank when I started filling and with $10 the car was still 13km.The printed receipt showed 0L pumped.Upon questioning the serving guy, he said to get another receipt from inside.I argued and said no gas came out but they quickly printed a new receipt with a 7L amount & said we can't do anything. Pump7 is also advertising wrong price then the website.They need to be audited.I want my $10 reimbursed.

You have new pumps - which are great for paying etc. However the diesel pump (sign up high) short people can miss this, why not have a sign on the actual handle? Seems I pumped diesel by mistake & my car wouldn't start up so had to be towed from the gas station to be dealt with by a mechanic.

The people working at this station only know how to be cashiers, with no knowledge of their pumps (perhaps a little education here would help). To compound things the receipts could only be given inside the station.

Please make your pumps 'IDIOT PROOF' - to save customers money & trouble.

I have been using this station for over 20 years when it was Husky & never a problem.

Please advise you will at least improve this situation.

Thanking you.

Lorraine Shorrock
[protected]@telus.net

PS - your receipt didn't say 'diesel' but EREG - which is most confusing.
It seems I blew $89.87 on Oct. 13/21 - 15:24.46 pump 4 plus the mechanics & tow charges. The cashier inside the station, says I used the yellow pump so got diesel in spite of what the receipts says?

3 Gift cards purchased same location "Shoppers Drug Mart" Hamilton, Ontario Canada & when tried all 3 at 3 Esso locations not one representative could bring information up in all 3 cards, BLANK SCREEN. Have been dealing with Customer Service since August with Clarissa. Sent photo front & back with copy of receipts. Clarissa sent to investigation Dept. Informed me end of Aug would resend out 3 replacement cards would take 2-3 weeks. Not received. Spoke again in Sept. Cards were not sent out? Through emails was told cards sent out 2-3 weeks which 3 weeks was Friday Oct. 8 & as of today Wednesday Oct 13 not received. Why the run around? Please look into my complaint of very poor public relations.

Esso station with husky restaurant on Hwy 11 in Nipigon. I wanted to fill my 10l jug of water from the sink for my dogs. Which I fill at any other station that I visit without a problem. Employee Nicholas denied me to fill my container for my dogs. I've never seen that employee before. I always stop at that location. If I'm not allowed to fill my jug for water for my dogs I will get my fuel at petro can down the road.
Have a good day

Hi I ve been charged extra 125 euros for on petrolstation Esso Ste Barbe in Mazingarbe France on 30.09.2021. around 7:24 (but my card has registrated 6:24?)
Credit card I have used is : AIR PLUS [protected]
GORAN MANOJLOVIC
I have fill petrol for 59, 99 which I have recive a bill but while I was chosing how to fill it has also abutcted 125 euro from my card which is absurd becouse I drived rent a car VW touran and 185 eur is a bit to much?
Tanks in advance
Manojlovic Goran
Maschinenfabrik Kaspar Walter GmbH&CO.KG
G.[protected]@kwalter.de