Esso
Reviews and Complaints

Imagine my horror when i went to use the male washroom in the said gas station only to find out that there was human excrement all over the toilet seat and by the looks of it it had been there for some time. When i went to complain to the attendant he replied that he knew about it but had no done anything about cleaning the mess up. His answer was "what would you like me to do about it?" I find this very annoying and very much out of order and very unprofessional.

I was at esso at 9800 chingoucy rd, Brampton on 20 March 2016 at 22.38 hrs
Went to buy calling card, decided to use wasroom which was showing vacant on sign but locked, asked keys from GSA, answer out of service, asked why no sign of out of service, no answer started taking other customer as, I was not asking anything
After completing customer line called other guy
Introducing him as manager name sabir/samer, I asked him about using wasroom he answered out of service .
I asked why no signs and how come both wasroom were locked, answer because of plumbing reson, I really doubt about out of service excuse, they just lock wasroom after 10 pm
Pissing off customer .
Petro Canada is lot better in our area

I went in to this Esso station yesterday to purchase 5 bottles of Gatorade for myself and my construction crew. The price advertised on the refrigerator door said "Gatorade: 2 for $4.00". After scanning each bottle independently (Can't they just scan one and multiply it by 5?) the price came up at about $16 including HST. I said to the clerk "The sign says 2 for $4.00", to which he replied "That's an old sign, the sale doesn't apply anymore, I need to take that sign down". The sign, by the way, was written in marker on a piece of ratty old bond paper taped to the door with scotch tape. I said "Ok", made the purchase, and left the store.

Now, falsely advertising the price knowingly is an offense under the Consumer Protection Act of Ontario, however if the clerk informs you of the error at the time of purchase there is not a violation of the law. Inferring from the apparent age of the sign, this isn't the first time this has happened. I feel that the establishment is purposely leaving the sign up to defraud consumers and only admit to them them "That's an old sign, the sale doesn't apply anymore, I need to take that sign down" when questioned, in an attempt to skirt the law and trick consumers who don't check the price at checkout, which is generally combined with a gasoline purchase and therefore difficult to tell the subtle difference in expected price.

Looks like I will be going back to Shell or Husky from now on. Esso's pump "malfunctioned" and it has been over a month and they have not given me back my $40 that they charged my card. I have had conversations back and forth with them, they promised to credit me via my points card (which would have been ok as well) but till this day NOTHING! I'm also going to advise my large family not to buy from them if they can avoid it. For $40 they have lost a loyal customer!

There was stars bus broke down in the parking lot and a mechanic trying to get it up and running, the owner came and started yelling and screaming at the men they apologized which made the owner proceed to scream more and curse at them. When I called to place a complaint on how the situation was handled I was lied too and told the owner wasn't in, and that there was no guy that works there. When I told the lady that was a lie she admitt3d he was there when I told her the complaint she said they didn't really care and that they were willing to loose the towns business. Absolutely disgusted and will be boycotting this esso.

To The Customer Service Department
Subject: Incident Report – Customer Complaint - Attendant Francis (Middle Age, Strong accent, Russian or similar)

ESSO GAS Station –
9800 Chinguacousy Rd
Williams Pkwy E
Brampton, ON L6X 5E9

Time and Weather Conditions:
Arrival: 12:00 am – January 23 Temperature was -7 Degrees Freezing
Completed Transaction 12:28 am.

1. Tried to Use: Pump. No response from pump. Waited for 2 min. No Attendant information
2. Tried To pay at the Pump via Debit Card. Process went through, final message was Pump Ready. (Assuming all good). Pump not working.
3. Went inside and inquired. Attendant Francis with 2 others mentioned they where in the middle of turnover. Impressions, attendats were obviously busy with turnover procedures.
3.1 Complain 1. Store must have system in place informing customer’s state of affairs. They left us hanging and guessing what’s going on. I do not know about turnover procedures. Signages must be in place for customers to see that services are on halt for x number of minutes allowing us not to freeze off enduring -7 degrees.
3.2 Complaint 2. After paying from pump. Message said pump ready. There was no message stating pump cancelled transaction.
3.3 Complaint 3. Attendant Francis, seemed annoyed explaining this to me. Remember, I am a paying customer to ESSO. I do not know that my transaction was cancelled at the pump. Pump message was “Pump Ready” after I seemingly completed a debit payment.
4. Mentioned that I needed a car wash. Attendant Francis mentioned that I could purchase wash from the counter or from the pump. Mentioned that I had a previous faulty wash prior and have a receipt with a writing from another attendant (present that evening) for another. The attendant explained that I will be honored and that I should drive up to the car wash and press the speaker button and that the attendant will come out and press a code to allow the new wash. The attendant cleared the system was ready again.
5. Attendant Francis said I can pay here cash or at the pump.
5.1 Complaint 4. Attendant Francis never said that the system is back but now on pre-pay mode. Although the system whent back online, the attendant Francis should have clearly informed me the customer that the system is back online but is on pre-pay mode already.
6. Went back to the pump and tried using the non pre-pay mode hoping that it would work. And It didn’t. Tried to pay at the pump but in my frustration, I suppose the rewards card did not work.
7. Went back inside and asked why. Attendant Francis said there must be something wrong with the card. Said almost sure there was nothing wrong with my rewards card. He said there is.
7.1 Complain 5. Attendant must exhaust all power to verify if the card is working or not. (i.e. Inquiry ect.) There must be a way of testing instead of informing your customers flat out is defective.
8. Another attendant said maybe it’s inserted incorrectly. I don’t normaly insert cards incorrectly but he went out with me to try. It did. I feel so stupid but at least there was the effort from a clocked out attendee. (Cheers!)
8.1 Complain 6. Although, he also demonstrated a demeaning behaviour. I get it they are tired. Forgivable. But to allow the customer feel like an imbasil is still poor customer service.
9. Managed to get the pay-at-the pump procedure working and able to gas up. Next stop was the Car wash. Drove to the entrance and pressed the button as instructed. Attendant Francis said use the code on the receipt. I mentioned I need a special code I am the one who needed special attention. Attendant Francis said I should dirve up to the store and he will give me a new code.
9.1 Complain 7. They new I needed this before and they made me go trough hoops and get back again. Mind you this was -7 degrees outside, as I was enduring this agony with your attendant.
10. As he was printing my new code, I asked for a complaint sheet. He acted surprised and demanded why. I informed him that I need to inform his supervisor / manager of my ordeal here. He insisted he did nothing wrong. And demanded that I tell him why.
10.1 Complain 8. It is my desire to file a complaint. I do not need to be intimidated if I wish to do so. Attendant Francis was intimidating. I explained to him that I do not need to explain to him but only need to file a complaint.
11. I asked him, if he was refusing to give me a contact number and informed him that I will be recording our conversation going forward to add to my complaints. At this point he began to tell me that he does not have any number or person for me to contact other than a service number. I asked it from him and he calmly gave it to me.
12. I ended with letting him know that he had no customer service at all. My entire ordeal lasted for around 30 minutes to get gas and get a car wash exposing myself to frigid temperatures. I do not mind unfortunate incidents, but to undergo intimidation when asking for a complain form or number is unacceptable. I refuse to be bullied or spoken down to. I am a paying customer and expect to be treated with dignity, and with reasonable tolerance.

I am submitting this for your review and evaluation. You need to know how some of your stores operate and it's frustrating at time. We are not all trying to get your employees fired or reprimanded. I would expect you to train them to be polite professionals.

Thank you.
Simon Cuison

On Dec 17/15 in Regina is was at 925 Arcola Ave Esso trying to fill my truck at 7pm when I was told I had to prepay for my fill now I told the attendant that I have no idea how much fuel I needed. The other customer a younger guy did not have to prepay for his fuel he was white. Now being native being the factor here doesn't make the attendant correct in stereotyping/discriminating against me . I have been a Esso customer for a long time and this is the first horrible customer experience that I have encountered by someone who I could barely understand. I am a 47 year native man who has been working for a GM dealer for 23 years I am disheartened at the policy to just signal out certain people.

I was in Hardisty(Alberta, 2 hours south east of Edmonton) Esso gas station on Saturday Aug 15, 2015 early in the morning.There was an oriental guy 50 to 55 years old.When I asked for washroom, with his oriental accent which was not clear he said overflowing which sounds like upper flowing and because he was pointing with his finger up, I thought he was saying washroom is in upper floor.So I asked him again for couple of times for more clarification and finally I found that he meant washroom is out of service.However after second time he look at me very badly and said you don't understand overflowing? after this I said I want coffee and added that hopefully coffee is not out of order because I needed a coffee . as soon as I said that, the guy approached me and pointed to me and with a very nervous behavior he said why you said that? I said because that store was not 24 hr store and they opened shortly before I arrived, I thought maybe coffee is not ready yet.But the cashier (which seemed to be the owner of the place)even allowed me to Finnish, and he yelled at me that why you want to make fun of me and immediately he said " get out my property " and he was about to leave the cash register area and coming to me .I did feel very bad and also nervous, I left the store because first I was so outraged and second I felt unsafe to stay there. I have never seen such a customer service before.I will be calling Esso customer service, hopefully they look after this otherwise I will never go to ant Esso gas station anywhere .

I went to purchase gas based on the sign of 113.9 per litre but when i was about to put my credit card through, I noticed the attendant changed the price to 117.9. I found it very suspicious considering I was the only customer there. This happened Aug 4 2015 at 12:06am

I called head office later that day and they told me it's not a big deal as the attendant just made a mistake...he didn't take my complaint seriously. I wonder how many other people get gauged like this without noticing.

On or about April 28 at 07:20:39 AM, I filled up the tank of my card and purchased a luxury carwash as I usually do.
This is the second time that I use that service last month and my car does not look spotless nice as in the past.
I have told that to the attendant the next day. I told him I used to get a great wash all the time, but now, it was no good! I showed him the strikes and spots unwashed. I also have a mounted camera which I have tape the wash to show him, but he was not interested.

His answer was -…. What do you expect, it is touchless!... I resent that response and that is why I am writing to you. I just expected an ESSO employee to follow up with his superior and bring back the great washes I used to get.

I have sent this email to the ESSO complaints department 10 days ago, still no answer. Silly me, yesterdas, went to wash the car again to see if the problem was corrected. Still bad.

I walked into the gas station across the street from my home to repurchase my regular lottery tickets, as I've done for 9 years now. I recently also purchase an additional 3 for my Mother who now spends these cold Winter's in Florida . In the past I've noticed this same employee, either throwing someone out of the store for anything at all it seems, usually a pump not working or the car wash broken once again, if they exhibit any dissatisfaction... they're out. He reminds me of an umpire at times. I used to find it somewhat amusing until tonight. I've also witnessed him on a few occasions disallowing someone entrance to the store, maybe this justifiable or not, It is intolerable for abusing his fellow employees from what I've seen, just like he did tonight, usually they are being too slow at the end of their shift, so he can go like a gopher back and forth, from one register to another. I had purchased my regular $4-6 boards, $18+6 for a grand total of $24. Tonight I clearly marked HEAVILY with ink inside the $4 box. He gave me only 1 ticket . He proceeded to tell me to move to the side as he wanted to use both cash machines. I showed him my slip and he said listen buddy just fill out another ticket . I'm not used to anyone talking to me this way. I have been trained to curb my temper for 22 years now. Martial arts will mellow you over time it works for me until someone is rude and disrespects me. Tonight his fellow employee was clearly upset with his behavior, and agreed with me, and suggested that he had better find my Ontario 49 since he had lost it.. He whispered in my ear move again buddy the f... side, and fill out another f... ticket, and then leave my store. I told him that he had no right to ask me to leave the store, especially this not being his store, this was clearly a mistake he had made by rushing, and panicking. His fellow employee told me that he does not want to be responsible for anything. I had asked his fellow employee if he would corroborate my story of what had just occurred, and he said he was 100% on my side., so I proceeded home. This is not the first incident that I've had at this gas station concerning my lottery tickets. I have called the O.L.G at least 3 times in the past. They've been disallowed to sell any lottery tickets just after my last complaint for 4-6 weeks if my memory is correct. Also earlier this Winter I would walk into their station on a Friday evening to purchase 1 lotto max, and 4-9 lottario depending on the grand prize, each and every week for a couple of Months there were no lottario sheets. Every time I was in their, I politely requested could they please reorder some more sheets. It fell on deaf ears for Months . I can prove this as I had to buy my tickets elsewhere. I go there for the convenience only, not the company, trust me, it's a terrible experience at best now, panic city, always a line up a mile long, and only one person at the cash register, while the other employee is outside smoking or talking with friends, or restocking at the most inconvenient time. This bully tonight has clearly messed with the wrong guy this time, cause I'm not going anywhere. I'll be back tomorrow, and again until he gets it right. I have the faith, it might be a small miracle, but they do happen.

Gas Pump#9, pumped almost 3-5 litter, showed 35 litter! (Esso Gas Station at Morningside & Sheppard Ave., Scarborough, Ontario)
I used $40 for about 35 litter gas. When I left gas station I noticed my gas gauge moved only a little bit high (for about 2-5 litter).
I called the Gas Station 10 minutes later as soon as I got out of highway and explained it to him.
He said all their pumps are OK and nobody has complained, bye!
I said bye!
I still have the receipt but I don't know what to do?