Petro Canada
Reviews and Complaints

I recently visited Petro-Canada to fuel up and discovered their amazing Petro-Points program. Not only did I get quality fuel for my car, but I also earned points that I could redeem for discounts on fuel, car washes, and even essentials for road trips. The process was seamless, and the staff was friendly and helpful. I highly recommend Petro-Canada for a convenient and rewarding experience!

I received a gift card for christmas for $50. It never worked. I checked the amount in the account and it shows 50. I called customer service many times and got passed on over and over and finally got response to send in pic of card. Their final solution was that they would give me $25. With no explanation where the other 25 will go. Unsatified. I sent emails to customer service with no response back. So I have 50 sitting in account that I can never use. A muti billion dollar company has done this to many customers. I suggest boycotting petro can for the little guys sake. I spent 50 in gas every couple days and 3 packs of smokes a day. Since I stopped buying from them they lost close to 800 a month on fuel and what ever profit on smokes.

I have $53 worth of gas as a result of my points collected. Everytime i tried to use it , i was told at the gas station my card is not active so i call petro canada they tell me “ it’s activated now so u can use the card in 24 hrs then i go back and again the gas stetion tell me the card doesnt work so i need to call back petro points”. I have now done this routine about 10-12 times and nothing has been resolved. Their customer service team is completely incompetent. They are careless . This incident has now caused me to turn the other direction everytime i see a petro canada gas station . After being a customer for more than 20’years i have now realized petro canada doesnt care abt their customers & the crappy service their incompetent teams provide. It s all about the money at the end

So i urge everyone to stop going to petro canada. There are plenty of other brands that recognize loyalty more then these fools.

good afternoon,

I have a complaint about the self-serve gas station in Fergus, Ontario. I went there Jan 15th to fill up my truck and was unable to do so because the keypad was not functioning properly. I could not enter my pass code into the keypad. There is not a nearby Petro station in Fergus. So I had to go to another brand which was very inconvenient. I'm very disappointed because the help button did not operate as well. This has left a bad taste in my mouth.

Thank you

Adam

[protected]@gmail.com

Hello,

I have received a gift card of 25 dollars from a friend. Since you get hacked the card does not work. I have notice also that this card is different from another card I received before. It does not have the 7069 first 4 number in front of the card number.

Since it was a gift, I do not have a receipt. I am sure I am not the only one in this situation.

I have been a loyal.. I mean LOYAL. Petro Canada customer. I have lived behind one for 23 years. Now that said I have never had a problem until this year. I believe the same guy owns 13 stores. This particular one has gone down hill for the last year. one Quite often the store is opened late.. I’d say at least 2-3 times a week. This morning it was still closed at 6:30am. The store is dirty, and has a odour. Some of the coolers are leaking and in need of repair. They never have any stock or things have not been stocked up. I have noticed expired items in the food cooler. I am completely disappointed. I stop at Petro Canada’s every where I go.. and this one is the worst. I typically don’t don’t complain because it goes nowhere but I am getting more pissed off every time I attempt to go in and get something. All of the other stores in my area have been upgraded, clean and stocked but this one. I’m tired of stopping there and having to go to another gas station.

I need to know why I'm being forced to vacuum my car within 7 days of washing my car, if I don't vacuum I lose it, and to me that's just wrong and unfair as the car doesn't need to be vacuumed every time.

Does that mean that if I vacuum the car in the winter but don't or can't wash the car I'll lose a car wash.

If I prepay for something I expect use when convenient for me not the company.

On Sunday, August 9th. After I finished work I went to the Petro-Canada Station on 2890 East Hastings St, Vancouver BC.

I checked my lottery tickets and I was filling to lotto slips to buy new tickets. As I was filling the lotto slips and I was almost done. The East Indian worker that was mopping the floor yelled at me and told me to move! I said to him. Just let me finish my ticket. Then the guy yelled at me again and kept yelling at me not letting me finish marking the lotto slip and I had to stand by the door until he is finishing mopping. I stood aside and waited 5 minutes for him to finished.

As a customer that have been going to this location for over 20 years. I have never dealt with any worker so rude!

Normally I go to this location after work to buy food or drinks on my way home. I don't think I will go to this place anymore. I will go and speak with the manager.

On 30th July, about 16L of gas was filled in my car but my car display was showing zero km available which shows that no gas was dispansed from terminal #9 of the gas station in question.

Subsequently, gas bar attendent was contacted but he was unable to help.

I have drove down to nearby Costco gas bar at Salem and Kingston rd and was able to fill almost 60litres of gas in my car which proves that no gas was dispansed from petro canada gas bar in question.

I have attached the gas receipts in order to prove my case.

I have shown my car display after filling up the gas to attendant and he was convinced that my car display is showing no gas is being filled.

Hello

It is disappointing that over a month has passed and I am not able to access my Petro points and have not been able to use my car wash card on a regular basis

The Petro Canada Gas station attendant is not able to provide any assistance and your 1-800 Toll free is not accessible .

Would appreciate someone from the company would contact and provide answers as to what is company doing about the issue.

I am sure I am not the only person having this issue

Thanks

Mahesh Karam

The station on 2535 ouellette ave in Windsor Ontario has a huge problem their car wash never working 5 out of 10 times the car wash is broken and vacuum never ever works

We have passed myself and my colleague to wash on daily basis and it’s never working the staff blame it on petro cañada as a company

No more business from me and I will request a refund for the purchase of their daily wash for 90 days soon

I was at the Petro-Canada situated at 600 Av. Saint-Charles, Vaudreuil-Dorion, QC J7V 8H2 at 12:55pm on June 22nd, 2023 when I walked in to ask if they could tell me how much was remaining on a previously used $100 gift card.

This gift card was a digital purchase made days before so the barcode was on my phone.

The two people behind the counter hesitated and asked me, quite rudely "where's the physical card?", to which I explained that this was bought online and that there was no physical card. I was then asked if I was a scammer. I answered that I was there with my wife and visibly crying 2 year-old child (on her birthday, mind you) and that this digital gift card was indeed good, if only they would scan it.

They said they couldn't scan it, but I insisted that they could, as this was not the first time using Petro-Canada digital gift cards. Once they figured out how to scan the card, the saw that there was indeed a little less than $40 on it remaining.

I asked to put it all in regular gas on pump number 5.

Once I got to the pump, the machine wasn't triggering the pumping mechanism, so I went back inside to ask about that. Now visibly upset about how things have been going as everyone was now getting impatient, I asked what the problem was, to which both gentlemen started telling me to never step foot in their store again.

I replied that they didn't have to tell me that at all, because there was no way that I would be coming back after this first visit due to their mediocre way of doing things.

As I was stepping out to leave, the cashier in white shirt, who seemed to be dressed like the manager, told me to go fvck myself and gave me the finger (not an exaggeration - see CCTV footage for yourself). I noticed his name tag, and it read "Nachir" if I remember correctly, though I might be off in the spelling.

I would like to know the following:

1. Is it normal for Petro-Canada employees to ask clients about being professional fraudsters?

2. Is the manager allowed to refuse an official Petro-Canada gift card, digital or analog?

3. Am I allowed to return to that store?

4. Will Nachir give me a hard time if I do?

5. Is it safe to return there?

Thank you.

(PS, here are the details again for quick view and for viewing the CCTV footage)

LOCATION: 600 Av. Saint-Charles, Vaudreuil-Dorion, QC J7V 8H2

TIME and DATE: June 22nd 2023, 12:55pm

PUMP LOCATION: Pump #5 with my Maroon-colored Ford Explorer while my pregnant wife attends to our crying 2-year-old

I have tried to contact Petro-Canada 3x on this matter without success.

I received a promotional offer on January 13_2023 from Petro-Canada promoting 2023 points if I purchased a minimum of 25L of gas by February 13, 2023. A purchase of 27L of gas was made of February 1, 2023 but noted that no bonus points were awarded. I contacted Petro-Canada via web chat on Feb 17, 2023 and was advised that bonus points will be awarded by Feb 27, 2023.

I checked my points balance again on March 1, 2023 and again found no change in my points balance, so I sent a second detailed communication to Petro-Canada’s Customer Service on March 8, 2023 and received an automated response that someone would contact me “as soon as possible”.

It is now March17, 2023 and no response has been received.

This is the first time I have actually checked to see if these bonus points are being awarded, and now find that they are not.