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Petro Canada Customer Service Phone, Email, Contacts

Petro Canada
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www.petro-canada.ca

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1.4 2 Reviews 223 Complaints
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Petro Canada Complaints 223

ComplaintsBoard
J
10:20 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The local Petro Canada station at Scott Road and 80th in Delta has recently been renovated. I went in just after it had re-opened to put air in my tire that was a little flat. To my surprise, they now have a $1.00 charge to put air in tires. I have gone to Petro Canada for years, but I will no longer support this company, but will take my business where air is free.

Read full review of Petro Canada and 6 comments
ComplaintsBoard
J
7:07 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is a letter of complaint for what I believe to be a poorly operated and disrespectful gas station management servicing the public. I fueled today at the station Petro-Canada 2830 16th Avenue in Markham ontario. While preparing to fuel, I inserted Petro card then amex card, card was accepted and entered receipt required. Fueled up to $7. Aweaited...

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ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Petro Canada expensive gas

This is not really a complaint about any one person, but I really hate the gas prices. I know for a fact that the Big 4 Oil Companies in Canada are making huge profits regardless of the market price per barrel. Their profits stil increase every year, the reason is because we're all so dependant on it. Our pockets get more empty, but theirs get more full with $$$ I drive 2 hours a day, and the amount of money I spend in gas is more than I spend on food, water and hydro.

Maybe with enough hassle, we'll finally get our break! It's worth a try.

Read full review of Petro Canada and 17 comments
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Keving75
London, CA
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Dec 25, 2023 4:49 pm EST

I had almost 90, 000 points in my petro points account. For some reason, it seems they closed my account. I had my most recent statement, but they won't reimburse my account. I was offered 10,000 points due to their error.

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Timo L
US
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Nov 04, 2023 7:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Terrible! Never go here. The pay-at pump credit card is Alaways broken and the incompetent people at head office were alerted a year ago and cleary do not care about customer service. Go to Esso or Anywhere else.

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Jeramiah Morrissette
US
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Aug 30, 2023 10:34 am EDT
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I just bought a pepperoni stick and didn't inspect it before purchasing it and opening it. I opened it and took a bite and had to spit it out. It was hard and discolored compared to others that I saw when I went back in to exchange the pepperoni. The employee said they could not exchange it and I was stuck with a disgusting snack.

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pei zhang
US
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Aug 19, 2023 5:16 pm EDT
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I got a car wash season pass. Ever since the cyber attacks, I have not used a single time of the car wash. It’s national wide fraud. Petro Canada is stealing money of us. Shame on the company.

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Dom Sicilia
MISSISSAUGA, US
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Jul 16, 2023 11:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello i am a Petro Canada customer. i also purchase 90 day car wash services and continue renew them. i have been unable to use my app or card at your car wash locations near me.

How to i get compensated? are new cards being refilled by you?

Please advise?

D Sicilia

[protected]

dsicilia@rogers.com

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Agostinho Liu
US
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Jul 15, 2023 2:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petro Canada app is not working for 2 weeks... I cant use my superpass for car wash

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C&C gar
Langley, CA
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Jul 11, 2023 8:51 am EDT
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I walked into the store purchased 1 liter of pens oil then returned a hour later looking for a refund that I didn't need it I was told that's is petrocan policy that they don't do any refunds what a scam offense happened

Not sure what other kind of information you need

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Bal85
US
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Jul 11, 2023 11:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This happen with male staff at Dixie road on 4 July 2023 T 2.59pm

I Jst asked him can I get a shower with diesel receipt which is not mine but the male person behave so rude to me and he said I don’t care anything

He said he will file a complaint against me

This not the way to treat a customer

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Rickcaro
Sté Adele QC, CA
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May 01, 2023 8:47 am EDT

3 weeks ago check my account and the balance was at $0 and I had like almost $200.00 ,lost it because I forgot to refill with more $$$ after 12 months of service ,I miss my refill date by a couple of days . I’m now with another provider and will warn people to run away from Pétrole Canada

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Alexander Faulds
US
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Dec 31, 2022 7:15 pm EST

I have over 800.oo on my gift card but due to Petro Canada on going issues i have had to use my visa the last three time going there, when i talked to a customer rep...she offered me 5000 point...OMG really a big 5Dollers for all my issue...PETRO-Canada you are a FAIL

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About Petro Canada

Petro Canada is a retail and wholesale fuel provider with a network of gas stations across the country. They offer various grades of gasoline, diesel, and lubricants. Additionally, they provide car wash services and have convenience stores at many locations. Petro Canada also supports a loyalty program for customers.
How to file a complaint about Petro Canada?

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1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Petro Canada in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about key areas of concern with the company.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Ensure each step is clearly defined and structured to assist users effectively in filing a complaint against Petro Canada on ComplaintsBoard.com.

Overview of Petro Canada complaint handling

Petro Canada reviews first appeared on Complaints Board on Oct 20, 2006. The latest review A Convenient and Rewarding Experience at Petro-Canada was posted on May 17, 2024. The latest complaint attendant service was resolved on Jun 12, 2017. Petro Canada has an average consumer rating of 1 stars from 225 reviews. Petro Canada has resolved 22 complaints.
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  1. Petro Canada Contacts

  2. Petro Canada phone numbers
    +1 (800) 668-0220
    +1 (800) 668-0220
    Click up if you have successfully reached Petro Canada by calling +1 (800) 668-0220 phone number 0 0 users reported that they have successfully reached Petro Canada by calling +1 (800) 668-0220 phone number Click down if you have unsuccessfully reached Petro Canada by calling +1 (800) 668-0220 phone number 0 0 users reported that they have UNsuccessfully reached Petro Canada by calling +1 (800) 668-0220 phone number
    Customer Service
    +1 (800) 668-0220
    +1 (800) 668-0220
    Click up if you have successfully reached Petro Canada by calling +1 (800) 668-0220 phone number 0 0 users reported that they have successfully reached Petro Canada by calling +1 (800) 668-0220 phone number Click down if you have unsuccessfully reached Petro Canada by calling +1 (800) 668-0220 phone number 0 0 users reported that they have UNsuccessfully reached Petro Canada by calling +1 (800) 668-0220 phone number
    Toll-free phone
  3. Petro Canada emails
  4. Petro Canada address
    150 6 Avenue SW, Calgary, Quebec, T2P3Y7, Canada
  5. Petro Canada social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Petro Canada contacts
Petro Canada Category
Petro Canada is ranked 16 among 46 companies in the Automotive Fueling and Charging category

Most discussed Petro Canada complaints

expensive gas
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