Petro Canada review: Missing Petro Canada points

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Hello

I have just looked at my points total and there is an issue. The last time I checked my points total it was 57,907, that occurred a few months ago.

I have not used any of my points so I was shocked that my balance is now showing 18,000 with a top up from you relating back to June 2023. I am short over 39,907 points.

I would appreciate it if someone from your establishment could contact me to see how I can have my points issue resolved.

In addition to my missing points I waited on the phone for 75 mins and then someone hung up on me. I then tired to do a live chat which stated 1 min and 06 second wait time and I was number 36 in the queue. I waited 30 mins and no one came on the live chat

Thanks

Jacqueline

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From: Petro-Points Rewards

Sent: Tuesday, August 22, 2023 5:35:10 p.m.

To: [protected]@HOTMAIL.COM

Subject: Petro-Points is back in action – earn and redeem today 🚘

View the online version

Hello Jacqueline

Let’s get right to the points

Previous Balance

15,833

Points

Adjusted Earn*

2,460

Points

New Balance

18,293

Points

Your Petro‍-‍Points account balance from June 23, 2023 has been updated, and your new total is shown above. Your adjustment amount is unique to you, and equates to roughly double what you would typically earn for the length of time our program was offline.

Update your password

The safety of your personal information is important to us, which is why we’re adding extra protections. The next time you login to your Petro‍-‍Points account, you’ll be prompted to reset your password. If you’ve already taken steps to update your password, you can log in using your new credentials.

In addition, we will be implementing multi-factor authentication to help verify your identity and prevent unauthorized access to your account. Please review the mobile number and email address associated with your account to ensure they’re current.

App-solute convenience is back

Petro-Points Card

Download the latest version of the Petro‍-‍Canada™ app to earn and redeem points quickly, and conveniently. With the app back online, you can now:

Review your points balance

Access your digital Petro‍-‍Points card

Fuel up and collect points using contactless payment

Start the car wash from the comfort of your car

Prefer a physical card? You can request one once you’ve reset your password.

Get a Physical Card buttons

Thank you again for your continued support and we look forward to your next visit. If you have any questions regarding your Petro‍-‍Points account, please reach out to our customer service team at [protected].

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Your Petro‍-‍Points balance as of Aug 15, 2023.