The Brick

Purchased a 82" TV for close to 2000$ from the Brick Geary location in Toronto. They delivered the tv opened the box and immediately said that there was an air bubble on the screen thats why there was a slight protrusion on the glass. We believed the company as they would have seen these before. We then left the tv for a week while we were looking for a company to mount it on the wall, then when they arrived, and plugged it in, its cracked in the very same spot as the movers called an air bubble! Called the store manager in Toronto who said nothing could be done as it was more than 48 hours! All in we spent over 10, 000$ at the Brick and this is how i'm being treated as a customer - absolute insanity tbh

I made a purchase a few months back and I have been trying to get a warranty on the product for almost 3 1/2 months. I have made over 50 phone calls and everyone has been rude and unhelpful. I have always tried talking to several managers with no luck either.

My couch is very damaged and it's falling apart after 3 months.. I'm seriously astonished that a company can run in this fashion and get away with literally ripping people off.

I will be making a claim with the better business bureau as well as I think how they handle situations and waste peoples time is simply unacceptable.

Went to the brick to buy a couch when I bought the couch I had told them that I live on the 3rd floor with no elevator and it's up 2 flights of stairs, they said it should be fine. So I trusted that the people I spoke to knew what they were doing.

Then I get a text of the delivery time slot. the next day I check the delivery confirmation email and the time slot is different from the text sent.

Today is the delivery date I through out my old couches to fit my new ones in but when the delivery guys came they said the couch is too tall to fit because the ceiling isn't high enough and the guy called delivery support to explain the situation and the woman had explained to me that it was going to take 48 hours to resolve.

Now I call the store where I purchased and I spoke to someone and explained the situation and started being catty asking we "well did you give the dimensions to the sales person?" I said no and she said with a tone "I should have" after I explained my situation and I did Infact mention my concern about bringing it upstairs. When I purchased it.

Now I have no couches in my livingroom till I don't know when.

Im a store manager at a well known retailer and I would never stand behind an employee that would talk to a customer like that over the phone.

Could you assist ?