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CB Furniture Stores The Brick 4250 Dufferin St, Toronto, ON, M3H 5W4, CA
The Brick company logo
The Brick
reviews & complaints
The Brick company logo

The Brick

4250 Dufferin St, Toronto, ON, M3H 5W4, CA
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1 complaint
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Website
www.thebrick.com
Phone number
+1 (416) 635-5522
Category
Furniture Stores
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
10:00 am - 9:00 pm

The Brick reviews and complaints 1

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D
11:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick - Mattresses

I financed a bedroom set. The first mattress had structural issues. I got a replacement under warranty. I was told by my sales person that there was a more expensive mattress on sale and I paid the difference and it was supposedly a better mattress. They also said I would need to get the matching box spring. After 6 months the same structural issue is happening and I am very displeased with where my money is going and affecting my day to day of endless upsets. I feel that the quality control from all parties is the worst I have ever experienced.

Desired outcome: Full replacement no charge immediately on a weekend.

Read full review of The Brick and 1 comment
The Brick - Mattresses
The Brick - Mattresses
The Brick - Mattresses
The Brick - Mattresses
The Brick - Mattresses
The Brick - Mattresses
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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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The Brick representative's response
Aug 22, 2021 5:51 pm EDT
The Brick customer support contacts
Phone numbers

+1 (780) 930-6000

Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Hello David. We are sincerely sorry for the negative experience you had with us and would be interested in looking into this further. Please email all your details to reviews@thebrick.com. We hope we can be of assistance going forward!
1 comment
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Maryan Abdille
US
1 complaint
2 comments
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Aug 23, 2021 1:23 pm EDT

Did someone deleted my messages

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