The Brick

I'd like to request a full refund for a sofa that is broken.
I purchased a sofa at the Brick Store located at 444 Yonge Street in March 2020. The sofa's backrest broke (does not stay in upright position and remains down as shown in the photo) in November 2020, when I called the Brick's customer service and reported the issue. They sent a person to take pictures and evaluate the incident. I was then told that the sofa could be repaired and they would call me again to schedule the repair. Weeks later I called to enquire again and was told they were waiting for parts scheduled to arrive in February 2021. They never called me back and we are now in March so I contacted them again and was told the parts have not arrived yet. I think it is unacceptable to make me wait further, as I have been without any sofa for more than 3 months now amid a pandemic. I'd like to request a full refund for the item immediately, so I can purchase another sofa elsewhere.

I purchased a GE Portable Dishwasher (GPF400SGFWW) from the Brick on November 29, 2019. By January 19, 2020 it was not functional due to two malfunctioning components assembled by the manufacturer. They were repaired by Transglobal.

On February 13, 2020 as the dishwasher was washing a cycle of dishes, it flooded my kitchen and the apartment beneath me causing extensive damage to the ceiling, flooring and electrical components to both apartments.

My insurance company is requesting a written account of the documented service problems assessed with this dishwasher that resulted in so much damage, and assurance that this will not happen again. I have requested this from Transglobal and from Madre/GE.

I would like a refund from the Brick for this faulty appliance as I can not trust that this kind of damage will not result again from this specific dishwasher model, especially in light of the customer service issue posted on the following page, by wgage Apr 29, 2019, on The Brick's customer service Complaints Board

https://www.complaintsboard.com/the-brick-ge-dishwasher-portable-gpf400sgfww-c1118724

It would appear that The Brick is aware of possible recurring problems with this GE Model of Dishwasher, yet continued to sell them. I would like to receive at least the same level of respect for customer service and satisfaction as the resolution posted on your Complaints Board.

I am also still dealing with the financial damages of this dishwasher flooding and also the loss of my time and extreme inconvenience of waiting for parts and repairs without a functioning dishwasher

I have made attempts to contact the College Park store in Toronto, but my calls haven't been returned and the manager on duty toady told me she did not have the authority to deal with my request, or provide me the contact information of anyone else specifically at The Brick who could address my concerns with this issue.