The Brick

I purchased the Randall 3-piece sofa a few years ago, and within a year, one of the seams started coming apart. I contacted The Brick and after several months wait, somebody came to my home and evaluated the sofa. Then I heard from The Brick telling me I could order a replacement sofa since I had originally purchased the 5 year warranty. That was in January 2023. They told me a new sofa sectional would not be available until December 2023! This was very frustrating, but what choice did I have?

I contacted The Brick in October 2023 and was told the replacement would now not be available until November 2024! My sofa has been getting worse and worse and is, frankly, an embarrassment when we have company over.

I purchased the sofa for $2265 and the Randall 3-piece is currently $6070.00.

They told me I could get a credit for my original purchase price but that's all. I want a replacement, and I wanted it 10 months ago. I am willing to purchase another sectional that is in stock, but it needs to be comparable to what I originally purchased. I cannot get that for $2265.

This is the sofa I originally purchased:

https://www.thebrick.com/products/randal-3-piece-fabric-sleeper-sectional-with-2-storage-chaises-seafoam

I purchased a SEIKI television from The Brick and have been having picture quality issues. I have tried calling the manufacturer 5 times and sending an email to their support address with no response. I have contacted Trans Global (The Brick's customer support company) and explained my issue. They too told me they can't so anything for me as I need a "Return Authorization" number from the manufacturer. Again, I cannot get a hold of the manufacturer for this number.
All I am looking for is to return the television I purchased and get a replacement in hopes it will not have the same picture quality issue I am experiencing.
I have also called the Brick in Whitby (where I purchased the television from) and cannot get through to anyone for help.

You spot a stackable washer and dryer and have had problems with the dryer 1st no service for months can got the run around from the brick then only a short time after the washer portion stopped working. It's been 6 months now without a washer. A technician has come to the house at least 8 times finally wrote it off and their solution at the brick was to pay for the washer portion when we're clearly under warranty when these issues started but we've been dragged through this for longer than expected and trying to call king and estate they do not have an answering machine option or they just dont even pick up

We just purchased the Lara sectional a couple weeks ago and it was delivered last Friday. The chaise part makes a paper squeaking noise and the chaise part itself sinks right in when you sit (missing cushion). When I called the brick in whitby, they booked me a technician appointment for today and told me I would be receiving a call with a window. Yesterday passed and no call so we called the brick and they said a technician would be in touch either late last night or early today to confirm a time. It was 9:00 am and still no call so I called the brick and Shelby provided me with the technician office number so I called them and asked for a specific window since no one called me. She gave me a window of 12-4 and said the technician would call 30 mins before coming. With this information, we decided to go do quick groceries. Once we came back home around 12:30 and were unpacking groceries, we hear a doorbell ring and heavy aggressive knocks on the door. It was the technician - with no warning on coming. He was very angry and almost taking it out on us that he couldn't find the place. He came to the couch, sat on the couch, took a few photos and then told us the chaise is in fact faulty and the brick will call us sometime next week. I feel extremely disappointed with the service we are receiving from the brick and this technician company as this process is so delayed and we were treated quite poorly when we just want a good sectional that we paid lots of hard earned money for.

I had a sectional couch and a bed frame delivered to my house by the brick. When they were taking the bed frame up stairs to my bedroom they knocked off my light that was hanging on the wall. They got my mother in law to sign the sheet to say that it was delivered and the bed frame was built. When we called to talk to the fleet manager he said that the form was signed to say that anything that gets broken while they deliver the frame upstairs is not there fault. So now I will never buy anything from the brick again cause there customer service has been brutal. Just asking for them to say sorry and replace the light that they broke.

I purchased a dining chair on clearance and noticed it was just a bit wobbly and asked the salesperson what was wrong with it, and he indicated there was nothing wrong to his knowledge. We noticed a few small scratches and I assumed perhaps since it seemed unstable this is why it was on clearance.
Once I got it home to put footpads on a few days later and turned it upside down, I saw that it seems the chair had been completely damaged at some point and the frame attempted to be glued and hidden. Obviously did not see this in the store nor able to investigate thoroughly enough there to find this.
The Brick clearance items I see on your bill are "as is" and non-returnable. I have attempted to repair but am unsuccessful and now have bought a chair I have not and will not ever be able to use. I find what this Bricks location did in selling this chair and hiding this large damage as being deceitful and fraudulent. Shame on The Brick for allowing these practices to happen.

I had bought 6 barstool on October 31 2018. I pick them up at the location above and put them together and some of the holes didn't line up. So I called the store they said that they would replace them. When the news ones came in I went to get them put them together and when we used them the back of the stool crack, again I call the store and they replace it again and this time they had it put together for me. I pick it and it was crack at the back. I had left town and when I return I call them again and they got me a new one again. So when it came I went into the store and spoke to customer service and had told them that I was not happy with this product so could I bring them all back and order something different. The girl Donna had spoke to the manger and he said yes just this time. I had bought the warranty on the stools. They gave me a VIP private sale paper with my name on it and told me not to pick up the other stool that had come in to come back on May 2nd and to see my sales rep his name is Peter. So I waited for the sale went back spoke to Peter and try to buy some steel stools, but they were discontinued, So now I pick another stool and he said that they only had 2. I told Peter that I seen the the stool at the brick on Thickson the clearance store, so he told me to go and check. I went to the clearance store and he look them on line and said that he could still get them. Told me to take a picture of his computer screen and to show Peter. Peter said I learn something new, so he order them for me. Now the 2 stools came in but 3 didn't. Then I talk to customer service and Donna told me that they would credit me for the stools if I had taken the other stools and the table and chairs that I had to spend the money to make up the difference of the price of the new stools. So I left it at that until I see if any other store had the floor model of the stool, I found them in Scarborough stores. So the Saturday I went to the Scarborough store at Kennedy and 401. He had one stool. When I spoke to the sale person there he said that he would let take that stool and order me 2 new ones. I told him that the Whitby store said that there was no more. He said that he would me two news ones and that I wouldn't have to travel to all the other stores, now the stools are coming in on May 14 and I'm to pick them up at the Whitby store. Donna told me that she could have order me one from another store, but I wanted to get the stools on the Saturday and when the sale person ask for me to went for the new ones I agree. Why am I spending all my time and gas doing all of the running around when there is customer service. I been dealing with this for along time now. I called the Whitby store to find out why Donna told me that she could only order me one and the sales person Scarborough can order me two. When I called on Saturday the 11th of May to speck to Donna she wouldn't talk to me they said that they would call me back, now this is Monday at 4:00 and still no call. Every time I had to put more money the the new stools and the warranty even when I went to Scarborough. I ask them to attach the warranty to the new stools at the Scarborough store he said that he couldn't do it because there not enough coverage on the stools. Please call me so we can get this straighten out. This will be the last time I ever buy from your store again and I will tell everyone I know. I been a customer of your store for many years. I called head office two weeks ago and no one has call me back and now I called again today Monday May 13. Judy Liscio
[protected]