Cabins USA review: Entire stay; cleanliness, no arcade games working

Checked into Smokey Mountain Memories rented from Cabins USA on July 1, 2021. Checked out July 6, 2021. There were 8 families traveling from north and south for at least 10 hours a piece. This was a 12 bedroom, 14 bath house with an indoor pool and 2 game rooms. This was supposed to be the ultimate family vacation. Upon arrival the house was filthy, the pool was cloudy with hairballs floating in it and NONE of the arcade games worked. The pool had no safety rail to enter and exit the pool (in our party, there were 5 kids, a pregnant woman and 3 people over 75) The tiles were extremely slippery (not pool tiles), the caulk all the way around the pool was split, the pool chairs were rusted and bent and there was no molding around the bottom wall with holes in the wall. The pool table was "leveled" with cardboard, the dartboard didn't work, only had 5 darts with no tips and the broken tips were lodged in the board, the Centipede game didn't have a ball on the joystick, the shuffleboard didn't have any sand. This was all upstairs. In the basement, the air hockey game had a totally broken off goal and the motor was blown, the golf game was completely fuzzy, the shooting game only had one working gun and tended to freeze, the driving game only had one working car so couldn't race against each other, the broken car had a missing screen, and the other arcade game froze on whatever game it was on.. None of the chairs in the theater room reclined, even the ones that were supposed to. In the kitchen, one of the ovens was duct taped shut and totally unusable. The four slice toaster was completely broken and the eating and cooking utensils were put away dirty. Not enough eating utensils for 18 people much less the 40+ it's supposed to sleep. Missing towel racks, missing toilet paper holders and broken toilet seats. Huge hole in side of upstairs bathtub where it looks like someone kicked it. Face off one of the dresser drawers with staples sticking out (my almost 2 yr old granddaughter found this). Multiple nails and screws found on the floor. Broken rocking chair outside. Cobwebs in corners and on lights. At least a dozen light bulbs burned out. No fitted sheets on one of the beds, just a top sheet folded over. Batteries missing in numerous remote controls and some didn't have the backing over where the batteries belonged. The one hot tub took two days to heat and the other hot tub blew a fuse within 30 seconds of someone getting in (this problem goes back two years if you look at the reviews, company repeatedly says it was fixed) both hot tubs had covers that folded into the deck making it almost impossible to enter and exit. Management company was called the first day and supposed to send out pool cleaner and housekeepers first thing the next morning. After noon the pool cleaner (maintenance man) came out and cleaned and shocked the pool (ph level was off). Said he would be back later in the day to fix some stuff. He did come back with another maintenance man and they fixed or replaced the towel holders, toilet paper holders, brought 2 new toasters, some plastic cooking utensils, new darts, batteries for dart game (electric score still didn't work) and remote controls, duct taped back of remote control and leveled the pool table with a piece of wood. Also, removed half the cover of the hot tub so we could get in and out and fixed the breaker. Now on day 3 and kids are finally able to get in the pool EXCEPT, the heat was never turned on. Maintenance came back out to turn on heater. He also promised to return to fix outdoor rocking chair, bring sand for shuffleboard and a brand new dart board. Never happened. We did attempt to get in the pool the fourth day, but was extremely slippery and with no safety rail, extremely dangerous (pictures of pool show a safety handle). Maids came on third day with a broom handle and towel they swished around. Minor things fixed. Major things not. We payed over $13, 000 dollars for 5 nights. Totally unprofessional and inexcusable. Do NOT rent from this company.