Cabins USA reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Cabins USA
Welcome to our customer reviews and complaints page for Cabins USA. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Cabins USA.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Cabins USA's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Rental cabin
Cabins USA isn't what they used to be. I've rented from them for years and was always satisfied until now. Their reservation specialist don't care, their cabin owners don't care, and neither does management. The only ones who is sympathetic to bad situations are their maintenance people. Bear Cove Escape was a HORRIBLE EXPERIENCE! I paid over $1400 for a...
Read full review of Cabins USAEntire stay; cleanliness, no arcade games working
Checked into Smokey Mountain Memories rented from Cabins USA on July 1, 2021. Checked out July 6, 2021. There were 8 families traveling from north and south for at least 10 hours a piece. This was a 12 bedroom, 14 bath house with an indoor pool and 2 game rooms. This was supposed to be the ultimate family vacation. Upon arrival the house was filthy, the...
Read full review of Cabins USAcabin rental
Just wanted to share some issues with the sweet mountain rental.We entered the cabin at exactly 4pm as we were told to. There was a maintenance man in our cabin who informed me that he was going to replace the broken microwave.He had not even started the process. He left the new unit on the counter and left . We immediately noticed a broken tile on the floor that could be considered a tripping hazard.I placed the loose broken piece on the counter. Then we all noticed that in a 4 bedroom cabin there were a total of 5 closet hangers. There is trash and other items that appear to have been tossed off the deck and left on the ground. There was part of the hot tub drain floating around the hot tub and no instructions on how to use the hot tub to be found. In fact there are no instructions on how to use anything in the cabin.The large speaker near the pool table for instance.Throughout our stay we had multiple low battery warnings from smoke detectors going off. And speaking of batteries i think you need to change them in ALL the remote controls as none were very responsive.Out on the deck the adirondack chairs with the broken cup holders have exposed nails sticking out in a spot you would naturally grab onto when sitting down in them.Also the treadmill on the deck doesnt work .As far as the cleanliness of the cabin we noticed a few things that indicate a general lack of care.The long uncut grass in front, trash on the grounds, sticky bath floor, cobwebs everywhere, dryer vent not cleaned..etc. There are multiple toilets that are loose or have loose seats.Lastly i tried to use the jetted tub yesterday ...well before it was full the hot water ran out. This was late in the day and no hot water was being used at the time. When i was in the semi warm tub i touched the faucet and recieved a light electrical shock.Not enough to cause injury but needless to say i got out immeadiately. The cottage is very nice but it is apparent that there is no oversight/inspection being done. I would never consider returning or recommending them to anyone.The management company has not responded to my complaint whatsoever.
Very Unsafe procedures
I reserved a Cabin on Thursday May 15 for the next day. So we checked in on May 16. They gave us our cabin address and the code for the door keypad. We went out to our cabin and went in and people were in our cabin. We quickly left and went outside to call Cabin's USA and Complain...only to be put on hold for 25 minutes and be told that they didn't have...
Read full review of Cabins USA and 5 commentsGiving a Voice to Consumers
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