CaixaBank
Reviews and Complaints

My account was originally BMN from 2014, then became Bankia and now Caixa.
Access to my account has been blocked since august 2021. Caixa have ignored my numerous communications including a formal letter of complaint to Valencia office.

All documents demanded were signed & returned to Mazarron branch 24 september.

When I follow their current website procedure to log-in, my UK passport number, my NIE number and last 6 digits of debit card are all rejected.

Therefore, I cannot check what/when taxes, utilities & fees have been paid or check current balance. I have requested refund of all bank charges august to december 2021 but of course no response received

Account: [protected]
I would like someone to investigate the following;

1. Why was I not notified that my account was to be blocked?
2. Why after completing all the requested forms was my account not reinstated.
Why was I then requested to come to Spain and sign the documentation?
4. Why was none of the above made clear to me that I would need to attend my local branch in Spain prior to all the forms being filed.
5. Why can you not accept electronic signatures?

I am quite annoyed and frustrated that my account is still blocked, I have requested the details of my recipients from my branch so I may pay my bills from my Bank in the UK as I cannot access my Spanish account, this has not been actioned and I would like to know why?

From this experience I would like a superior member of the bank to contact me directly so I may further request the details of all my recipients so as to pay my bills.

Further more once this is all settled and I have the required information you may then close this account, I shall direct all payments through my UK accounts.

Required information;
1. Mortgage account.
2. Insurance details on the mortgage account.
3. Local Tax office account.
4. Electricity account.
5. Water account.

We currently bank in Vinaros Spain with Bankia, very soon Bankia and Caixa merge. We currently have online banking as we do not live in Spain. I've tried accessing the Caixa online app but cannot log on.
How do we access it? It asks for ID and password? Please can you help us we desperately need visibility to our account.

I would appreciate your help. My contact details are :- [protected] or lorraine.[protected]@aol.co.uk

Regards
Lorraine Mitchell

I have had my Caixa bank for 2 months and would recommend to nobody.

I am being forced to take insurance I do not need without any cancellation period.

My adviser lacks empathy and remorse, making constant mistakes as she assists me.

This bank comes across like a circus.

I would like to make a formal complaint regarding my overall treatment. How do I do this?

Hola,
en nuestras vacaciones quieramos sacar dinero en la caja automática en
Benalup-casas viejas.
Pero no funciona.por un técnico error .
Eran 150, 00 Euro.
Pero si banco me han quitaron el dinero de me banco del Crédito.
Por favor me volveré ese dinero.
Yo pongo las fotos de ese error.
Recuerdos
A.Coronilla
53757 Sankt Augustin
Alemania
angel00.[protected]@gmail.com

I returned my VW Polo rental car as agreed on July 8, 2021 after a 4 year rental contract and collected my new car, a Skoda. An exercise that you would think is quite straight forward; Return, check mileage, sign papers for the new one, pay deposit for the new, get refund for the old one etc. But no. When on July 26 (mail from Rafaela Furlan) you asked me about the mileage of the VW the first alarm bell rang. You ask the client for this!? Luckily I had made a note of it when I returned the car.

Then on August 12 €299, 88 + €357, 43 was taken from my account without any notification/invoice. I got hold of David Ruiz from my branch in Mijas Costa who helped me and found out that you had made a mistake and that the money would be returned in a couple of days. The money was returned on August 16 but without any communication, let alone apology. I consider this action a theft. What gives you the right to just take money from a client's account? It's totally unacceptable as far as I'm concerned. And to be able to pay my bills and taxes I had to transfer money from a saving account which is very lucky that I had. And then it went on and on with demands sent by SMS, e-mails and phone calls and there were never any information/details or amount what they wanted from me. I had no idea what the demands were all about?! And most importantly, I want to share how offensive the communication was, almost a bit threatening and made me feel like I had done something really wrong. I felt chased for no reason.

We are now in mid September and this saga is still going on. I get demands more or less every day and I reply that I don't know what you are talking about and please can you explain. But my questions are basically ignored. And ironically, as far as I'm concerned you owe me money for unused mileage and July rental fee after I had returned the car.

How difficult can it be to administrate a task like this? It's unbelievable that a company of this size and significance can make such a mess of something so simple AND treat a client like this. At the end of the day you are nothing without your clients. I trust that someone will react to this and make sure that other clients won't be treated as badly as I have been.

Regards
Charlotte Jones Sievers
[protected]@lingotranslations.com
9027 Calypso, Mijas

Dear,

My locked account at CAixa bank = ES81 [protected]

I am writing to you once again regarding the problems I have been facing with my account at your Caixa bank since the beginning of June.

I have already written to you and to my branch in the Plaza de España about my confusion and my request to find a solution to regularise my blocked account.

We know that the reason why you have blocked my account is that my wife Sylvie Vermast should come personally to the bank branch to update and sign bank documents related to the account.
I explained to you that my wife is not allowed, for medical reasons and Covid-19, to travel. Therefore she cannot go to the bank branch in Valencia to solve this problem.

I suggested that you send us the documents to be signed by post or by email. I never got a concrete answer.

Last week I myself flew to Valencia especially to try to find a solution for my bank account with your employee of the branch in the Spanish square.

I had some cash with me to put into the account so that the automatic monthly payments could be debited over the next year until my wife could come and sign the documents. The current balance is very low. Your employee refused to pay the money into the account.

I also suggested to the agency employee that she open an account in my sole name and then transfer the automatic payment orders to ensure continuity.

Your employee was willing to accept this solution on the sole condition that I agreed to take out insurance only with you.
I explained to her that I already had all the necessary insurances (I myself was a bank manager in Belgium at the Belfius bank), and moreover deontologically and professionally I found her proposal very dubious.

I myself was a bank manager in Belgium. If an employee had made such an unprofessional proposal to a client, he would have received a serious warning.

As your employee did not want to help me and I could neither pay my cash nor open a new account in my own name, I went to various other branches of the Caixa bank in Valencia.

In all the branches I received the same negative answer every time: we cannot help you, you have to go to your branch in the Spanish Plaza. Your contact person is Ana Maria Iranzo.

So I am in a dead end: my account is blocked, my wife can't fly from Belgium to Valencia and come to CAixa bank to sign the documents, you don't accept a transfer from Belgium, you don't accept cash at the branch, you don't accept the opening of a new account in my name, the contact person only wants to help me if I accept to take out insurance at CAixa bank, I can't transfer my account to another branch of Caixa Bank, this problem has been going on for more than 3 months. I don't know what to do anymore, I feel a clear arrogance and a lack of help to the customer despite all your slogans to the contrary.

So this email is a complaint - because the branch refuses me any help or realistic solution - and a request for help.

Thank you in advance for your response, which I hope will be constructive.

Sincerely, Didier Eeman.

Hello,

My name is George Mackal, I am a client of Caixa bank in Valencia Sapin.

My NIE is Y4026117G

I understand all banks need to comply with measures to combat fraud, money laundering and so on, I agree and am on board with this. KYC they call it.

My problem started last year during the long lock downs worldwide, unable to travel and so on. Our account was blocked because we couldn't provide some information and we weren't in Spain. We eventually got to Spain went to the bank, problem sorted. Not really. 3 months later blocked again, more information required, again not in Spain. Got to Spain in December, went to the bank again, provided the same information, account unlocked. Problem sorted? Not really. As soon as we left Spain back to work in Africa, surprise surprise, more information required regarding foreign bank account statements because of recent transfer, supplied to the bank immediately. Problem sorted? Nope. Without a grace period I received a notification to supply tax documents and until I do, deposits will be blocked. As we work for the UN, I supplied the necessary info that we are exempt from paying income tax on our salaries. Problem solved? Nope. Without notification I checked online, they now require a salary slip, attached the document over a week ago. Problem solved? Nope. Just got back to Spain yesterday, went to the bank, explained to them that all the information they keep asking for has been supplied over and over again, so I wanted to know what is the problem really, is it human error, a technical glitch, what? I asked the lady to please ask whoever is responsible for this, to please give us a list from A -Z what they want from us, we'll provide it, then all we ask is to be left alone and if they for some reason then still need more information, let us know in time, give us a grace period, be reasonable, check if they don't already have the information required, try to understand that we are not always in Spain, we try our best with the language difference, we don't monitor our account 24/7 for hidden notifications, calls us, email us, talk to us, we are not unreasonable.

Since December 2020 I have sent 8 emails to the Ibiza branch of Caixabank regarding cancelling the home insurance which is still running on a property that I have not had possession of since 28th November 2020. Antonio Ramon insisted that I provide an 'Exit Agreement' to the property. My solicitor wrote to Antonio Ramon in January of this year confirming that the property was returned to the owner on 28th November 2020 and that no Exit Agreement was signed.
But despite having legal confirmation Caixabank has refused to cancel the policy and return my money, furthermore, Caixabank continues to take monthly payments from my account illegally.
After months of persuasion the landlord has finally given me the exit agreement that Antonio insisted on. I sent this to Antonio Ramon but again I have received no response from him or anyone at the branch and the bank has still not cancelled the policy and has not returned my money to me.
This is now urgent.
This must not continue and must be resolved with immediate affect.
Here is the list of people I have emailed in the branch, all of them have ignored my emails which I can see because I enabled read receipts.
[protected]@caixabank.com
[protected]@caixabank.com
[protected]@caixabank.com
monica.[protected]@caixabank.com
amanda.[protected]@caixabank.com
[protected]@caixabank.com

Our late father died 14th November 2019. His account was held at La Caixa bank El Verger Spain.
My late father had shares which were held at this branch which totalled over 94, 000 euros.
I had emailed my spanish solicitor to request the that shares are not to be sold.
Email dated: 25th March 2020 Spanish Solictor email to myself stating that the shares will not be sold and that he will contact me when it is a good time to sell.
Email from my solicitor dated 22nd June 2020 to say that the shares had been sold for a pice of 56, 000 euros. I feel that due to the COVID situation that this was the worst time possible.
I have completed 5 complaint forms to La Caixa Bank requesting for a reason as to why the shares were sold without our permission.
There has been no corresondence from the bank in reply to my requests. Only an automatic acknowledgement reply.
La Caixa bank has also denied me access to my late fathers bank account, so I am unable to check any transactions that he had made leading upto his death or even provide is bank account number.
I would like to know why La Caixa Bank sold our fathers shares without our permission, why they did not communicate this to me and my brother, and why they were sold at a worst financial time.

Received letter reference CASWALL LEWISTON BROWNE 02785/00 not known at this address
22 Bulrush Close, Brownhills
Walsall
West Midlands
WS86DB

Letter in Spanish translated best of my abilities. Nothing to do with us.

We purchased house in 2014 and we know that there were 2 previous owners.

I can supply details if needed.

Also there is a record of a Cecile Theresa Browne uk director on https://beta.companieshouse.gov.uk/

I am not sure when my account was blocked. I foundout only on 26 September 2019 from Natwest Bank UK when my attempt to pay 1000 Euros in to my Caixa Bank account no: ES [protected] 7310 was rejected by Caixa Bank. Rojales Branch where my account is held.

I was not given any kind of warning, either written or verbal by Caixa. This has caused me considerable difficulty as my Direct Debits to pay the bills from Iberdrola, Hidraqua, Suma, Mattfre and Barbera - Valero were stopped. I contacted the bank to be informed that my wife and I will have to visit the bank to answer questions and sign papers before the account can be unblocked. I was also told that there was no alternative to our visit to the bank as a precaution to prevent Money laundering. They could have warned me of this procedure a few weeks ago so that we could have followed the procedure to avoid this inconvenience and anxiety to us. My wife and I are old age pensioners. I had to go online to the web sites of the various utility providers to pay the outstanding bills with funds from the UK to avoid the discontinuance of the essential services such as water, electricity and council services and face legal motices. I am extremely disappointed and my wife and I demand compensation from Caixa for the anxiety and inconvenience caused to us.

Dr Sudhakar Khandavalli and Mrs Pramila Khandavalli

Please help me. I am trying to access my account funds to pay my rent.
I have a joint account with my fiancé and we don't have a card and only I have mobile banking. My fiance was never given mobile banking login details.
I need to withdraw money or transfer money to another Caixa bank account to pay for my house rent. And I will be evicted tomorrow if I do not pay.
My fiance went to Dubai for a short time for work but now has to stay in Dubai and will not be returning to Spain.
She has called the branch and the customer service number to get mobile banking login details so she can authorize me to withdraw money but the branch says she can only get these by going to the branch to get them.
She is not returning to Spain and we need to obtain our money. Please help us.
We have tried everything.
All I want to do is have access to the money that is legally ours.
I do not want to take legal matters to do this.
Please contact me today.

Andrew Deakin
[protected]
[protected]@gmail.com

account ES [protected] 399
Agency 6941
N.i.E. Y319 7050 H
I have transferred on my own accout from Germany 6 of august 950€ and 15 of august 650€ and haven´t any amount credited on my account. Since 1 week i try to get an answer from the agency without any information. pdf was sent to agency
I would appreciate your help.

Guenter Roth

I am a Malaysian. I came to Spain for a Medical Conference. I arrived at Barcelona Airport on 26th June 2018. I was robbed at the airport and lodged a police report at the airport (police report as attached). The thief managed to do cash withdrawal amounting Euros 8, 500. There were 4 bank cards involved which are RHB, UOB, CIMB and HLB. However, only UOB Bank managed to get the amount disputed. The other 3 banks said that they did perform cash back from Caixa Bank but was unable to get the money refunded. I would like to know why is it so. Attached are some of the documents related, kindly contact me at +[protected] or email address : [protected]@yahoo.com. Thank You.

I have an account in caixa bank. I was requested to complete a questionaire. KYC. I tried to do this but it was rejected. The message stated a difference in residencia. Last week I sent a message to your help line NEO. I never got a reply. Yesterday after being on the telephone (international call) for over 2 hours a lady helped me and the KYC was completed. She then asked me to attach an identification document. We spent 40 minutes and we could not get the attachment to go on your web site. I have been telephoning since 07.00 uk time and have not been able to speak with any one The telephone number 935 829 801 has never been answered in the last 9 HOURS. YES 9 hours. Terrible service. In desperation I have just called your complaints board. At this moment someone said they will call back. I sent 3100Euros last week and I have been told the money cannot be put in my account until I have completed the documents section on your web site. As I said earlier it is impossible as it doesn't work. I took my PC to an engineer 3 hours ago and he told me my PC was ok.

I have wasted almost two days and all I want is to put money in my account.
My account is [protected]. 6521
Email [protected]@hotmail.co.uk
Tel. UK. [protected] mov [protected]

Please get someone to transfer the money to my account NOW. I presume I will be entitled to some compensation for this

Account No ES02 [protected] Howard and Danna Trevette

I have been a customer for three years with Caixa Bank since I moved from Spain.
we took a loan out with Caixa for 8000 euros to start a business.The repayments were approx 200 euros a month which was reasonable. About two months after the business started our landlord decided to shut the premises down and us with it. At the same time I lost my job which was helping to fund our bank repayments and everyday living.

We were finding it hard to manage so we went back to the bank for another loan to see us through a bad time. There wasn't a manager appointed at the time and the assistant said she could not apply to head office and that credit cards were the only option, I consequently left the bank with credit cards to the value of 5, 000 euros a very bad decision.

I also moved house at the same time which brought our rent down from 725 to 400 a saving of 300 euros.

My payments to the bank were Credit Cards 489.28
Loan. 200.00
Total. 689.28

Rent. 400.00
Electric. 80.00
House ins. 19.49
s/o to uk. 112.87
Total. 612.36

Total combined 1301.64
Inc. from monthly pensions. -1215.28
Total. 86.36

The remaining 86.36 euros left was for food, petrol, Suma, Movistar, etc.

About 4 weeks ago I went back to the bank and spoke the newly appointed manager and explained our position which in short was we couldn't meet our payments. And I needed to work out a solution which would suit the both of us.

Our debt to the bank at that time was 6710.00 loan and 9793 credit cards making a total of 16503 euros, Danna was due to start working again on the 17th February which would help considerable. My suggestions to the bank were :-

Take the loan back up to 8000 which would give us 1300 in credit and still be paying back the same amount. I was told NO.

Combine the total amount of 16503 and take out a consolidation loan of 17, 000 over 72 months and a repayment figure of 314.08, wich would be a saving of 374 euros a month which would have been well within budget. I was told NO.

I was finally offered a loan to pay back the credit cards at a rate of 205 euros a month, I was assured by the manager this would not be a problem as the bank prefers not to have bad debts. Taking into account the assurances of the bank manager I arranged an overdraft to pay my immediate debts of 380 euros. The decision by the bank was NO

I was then advised by the bank manager to take out a loan with another company whose interest rates would be in the region 25-30 %, and pay back the bank. This would have left me paying back more than my original payments.

I am now left unable to pay household bills, have an overdraft of 380 euros, have no petrol in the car, no food in the house, no drugs for my heart condition, and I still can't pay my debts to the bank. A little more understanding of peoples problems and a less rigid modus operandi in certain cases would have left everyone satisfied. It has taken five weeks to arrive at a worse situation than when I started. Procrastination at its very worst.

I walked into the bank on the 27th of March 2018 - A taller blond Spanish employee asked me what I wanted - I could barely open my mouth and she asked me to go to my own branch. I have just moved around the corner from the bank - so it would be better to use their office. I own 2 business's in 2 countries - now also in Marbella - needing business banking - credit card machine facilities etc. The whole office was empty - with one other customer - she saids she had no time to help me because she was too busy with other customers rudely pointed me to the cash point. Telling me to hurry up as she has better things to do. I have 4 bank account and own successful business's - never have I been treated in this way. Having investors ready to crowd fund my second business - also have paying customers already deposited money into my account. I have decided to move my money to a different bank and take my business else where. If you are a business owner - looking to work together with a bank in Marbella, Spain - please do yourself a favour and choose another bank. They need to teach their staff some basic costumer service skills.

i want my money . you are great bank answer to me. no or yes what exact you need to finish it its acheck and winning certificate what ealse tell me to send
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