Canadian Appliance Source review: Damaged new bosch ascenta dishwasher

Ordered a new dishwasher on Monday. Dishwasher was scheduled to be picked up and installed by a third part installer of their recommendations. Dishwasher arrived on Thursday Aug 24, 2023 and upon opening removing the shipping wrap, it was clear that it was damaged. The outer corner had a dent and the insulation around the unit was cracked - not critical looking until we opened the dishwasher. Upon opening up the dishwasher the upper left hand corner inside the dishwasher was crumpled in and the seal was broken. The installers advised me that they couldn't install it and directed me to contact CAS which I did. CAS sent me a form to fill in and I had to upload pictures of the damage - the installer left the damaged dishwasher in my garage as they do not return damaged items - and advised me that I had to get CAS to pick up the dishwasher when they brought the new unit. The installer also filled in his forms right away identifying that he was unable to install this unit due to the extensive damage inside the unit. Through many calls and emails, CAS offered a 10% discount off the price of the dishwasher and denied a replacement. This is not good service at all. I cannot get anyone to understand the extent of damage to this machine and the damage it would cause in my house due to leakage from the broken seal at the top. This is ridiculous. The total of this order is close to $1500 which includes a Premium Protection Plan for 3 additional years full coverage. This is a huge amount of money to spend for ZERO customer service and no dishwasher. I am appalled. I CANNOT BELIEVE that this company is allowed to operate like this and that we are left without a functioning unit. Since when is it acceptable to sell a broken unit and they get to walk away. I have purchased every appliance from this business and have had nothing but EXCELLENT service until now. I will continue to tell everyone about this company and will upload all of the emails and pictures for all to see. I am also contacting Ontario Consumer Protection, plus my Credit card company and Better Business Bureau and to the TV and social media. I cannot stop until this is resolved. I am out $1500 and many many hours of grief.

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