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I brought a Canon Multifunction printer on Dec 2010. Only in 4 months, the printer stopped working due to a paper jam. After I called their tech support, they tried to troubleshoot the problem on the phone, and finally stated that the printer needed repairs. I was presented 2 options
a. Take the printer to the nearest canon service center, where they will fix it.
b. Replace the printer with a refurbished one.
Since my printer was only 4 months old and it was supposed to be a simple paper jam, I told the call center rep. that I prefer the first option, wherein he gave me the address of a local Canon authorized service center in New York.
I gave the printer to the Canon authorized service center, who got back to me after a few days stating that I should take the printer back and they 'cannot fix the printer'. I had already spent $25 hauling the 30 lbs printer in a cab from 95th street to 38th street.
I called Canon back the second time, who confirmed that the printer was within warranty, but don't know why the service center would not fix it and rather asked me to "sort it out with the service center".
I called Canon back the third time, and this time the call center rep. responded that they had made a mistake. They thought the printer in warranty, but the previous representative thought it was not, so I was sent to a authorized service center. Didn't make sense to me.
Subsequently, she offered me a replacement refurbismed printer, but asked me to "get the printer back from their service center" and courier it to Canon. I requested with her that the malfunctioned printer is lying at their service center, so they should deal with getting it back from there to where-ever, since I should not be the courier service between Canon and Canon service centers.
The call center representative declined, and now I am stuck with having to arrange picking up the printer from a Canon service center (they sent me to in the first place) and ship it to Canon.
Under their warranty terms:-
"If shipping is involved, it is your responsibility to properly package and send the Product (at your cost) to the ASF, together with your dated proof of purchase and a complete explanation of the problem. A Product covered by this limited warranty will be repaired and returned to you without charge by the ASF."
a. It does not mention that their Authorized Service Facility (ASF) can deny coverage
b. And That I am thereby responsible for collecting the product from them which is still under warranty at my own cost.
What I am hoping for -
a. I get a replacement printer. It should not be refurbished as that could be much older than my 4 month old printer.
b. Canon should arrange with their service center for sending the malfunctioned printer back to whichever Canon center they would want it to. i.e. I do not want to be the courier-person to pick up the printer from Canon to ship it to Canon.
I ordered 3 Canon E31/E40 toner Cartridges for or church copier. They did not work. I returned for replacement or money back as web site said. That was on June of 2006. I have contacted company on several occasions and was told would be shipped in 2 weeks. Still have not rec'd replacements or money back even after letters, emails, and calls. No response to any of these.
I'm writing today to express my dissatisfaction with the service department in the Montreal area. I sent them a GL2 (I have purchased 3 in the last 3 years) that was having very minor problems with pixelation showing up in recordings. The camera was 'repaired' fairly promptly, but it took way too long to get the camera back. I called 2 days after I sent it. The man who answered the phone said it was being looked at as we spoke, and to call back in a week for an estimate. Well, I wasn't waiting a week for an estimate, so I called the next day and of course an estimate was ready. So why was I supposed to wait a week? They 'repaired' the camera and called to say it was ready for pick-up. I told them it was to be shipped to me, not picked up. A few days later they called to say that they hadn't shipped it yet because my postal code was wrong. I gave them the correct postal code. When I hadn't received it within a couple of days, I called them. They told me it was ready for pick-up. I said that I had told them a week earlier to send it to me, which they finally did. I didn't use the camera right away, but when I did a couple of weeks after I got it, I noticed the camera, which I paid $270 to have 'repaired' was actually much worse than when I sent it in. When recording, large blocks of pixels shift around the screen. If I'm using a previously used tape, I can see parts of the old footage in the background. When using a new tape, I get the same blocks but have also experienced a LOT of problems with small pixels dancing around the screen. it seems to only happen in the first 5 minutes of a tape, then it clears up. I'm using premium quality Sony Digital Mastering Tapes. I called Canon today to ask if they offer a rush service when the problem was caused by them. A very unfriendly person who obviously hates his job told me that they do have a rush service, 15-20 business days. Well, that's the same time frame I was given for the initial repair, so he lied to me. I can't be without this camera for that long, so I'll be purchasing a new camera... a Sony, to go with my Sony tapes. I suggest Canon offer employees a higher hourly wage. That way they could attract decent, service-oriented workers. This GL 2 was my last Canon product.
I bought a Canon DC last year. It works unsteadily, which means it stops sometimes automatically. It is very annoying!
One piece of advice... Stay away from Canon digital cameras! Their service is deplorable. My powershot ate up batteries so I sent it in for repair. After being billed $180.00, they sent the camera back. The same problem existed - it died within minutes with new batteries. They just repackaged the camera and sent it back. Now they want $168.00 to complete the repair.
They are resting on their previous reputation ... If your camera shop recommends Canon - find a new camera shop.
Ron Lee
my printer was bought at walmart. One week later walmart says they dont carry them anymore/
I bought the extended warranty from walmart. Walmart says i could bring it back anytime within a year and exchange it. But they dont carry them anymore.
Cannon said to bring to authorized dealer. I live in pecos .Nearest one is 60 miles one way or
220 the other way.
When I had a problem with lexmark a few years ago they sent ups with an empty box i took the new one out and placed the old one inside.
I have had it with cannon not standing up to their products.
valorie pandak-Vpandak@aol.com
Your extended warranty starts year 2. You could have gotten a credit or refund from Walmart. So what is the problem? If they model was a close-out, buy a different printer.
This company relies on bait & switch tactics, charging people restocking fees on items that were never even shipped, and selling sub-standard, grey-market products. Their customer service is horrendous to say the least. Even the owner Greg has no idea how to deal with legitimate complaints & instead of resolving the issue chooses to say he doesn't have to deal with any customer if he doesn't want to after promises were made on a conference call with my credit card company to make things right & then hung up on me.
The whole issue stems from and order that was placed for a Canon 24-70mm f/2.8 lens. This is one of those companies that instead of just sending whatever you order, they make you call in to verify you ordered it. While on the phone, they hard-sell other things like batteries, chargers, filters or even other lenses, which was the case with me. The person I spoke to said the lens I wanted was out of stock but he could offer me another, better one with a warranty, filters & free shipping for $400 more. My gut said no, but my mouth said yes. Thankfully the card I tried to use was expired. They were supposed to call back an hour later, but they never did, which gave me time to not only research the lens but Digital Depot Online also.
I went back on their site & noted they were still showing the Canon lens I wanted as available, so I placed a New order with a Different credit card. Later that day, I got the confirmation e-mail, but instead of the Canon lens, it showed the sub-standard lens I did not want. I immediately called the new credit card company to make sure the charges would be voided as fraud & together we called Digital Depot Online. After a very acrimonious conversation, Greg from DDO advised he would send the Canon lens with a 5-year warranty, 3-filter kit & free expedited shipping for $899.98. The call was recorded by the credit card company.
After 4 days of no response to 2 emails regarding the status of my order, we called Digital Depot Online again. After another incredibly rude conversation, Greg (the owner) advised he didn't have to deal with me no matter what he stated previously & hung up.
In addition to all of this, I discovered through the original credit card company's alert system that Digital Depot Online attempted to charge that card 3 times, the last time for $299.98 which was never an authorized amount. I've since had to cancel that card & am considering filing fraud charges per the card company's advise.
Google this company's name. If you don't already have enough information from this post, you will shortly after your google search. To this day, they still show the lens as available IF you buy it as part of a package with filters & a warranty.
The same thing happened to me after ordering the exact same lens! They told me that this lens would "not work" with my camera b/c the lens was an "older version" and proceeded to switch my order to the off brand NEW PRO lens, charged my VISA and did a hard sell BAIT & SWITCH. AMEX won't even do business with them. Consumers need to band together and get all the CC companies to STOP allowing them to rip us off. I am still waiting for DDO to credit my VISA for the $1550.00 dollars they stole from me in December. I refused to accept their Bait & Switch product and they pulled the Restocking Fee crap. I reported them and disputed the CC charges but have yet to see my money credited. Do we need a Consumer Protection Bureau people? DUH!
This Company advertises an item, you fill out an order form then they have sales staff call you to tell you
item is not available for 4 to 6 weeks.
When the ad says 'in stock'.
Then they try to talk you into an item
from an offbrand Co. at an infllated price.
After I refused to change items they automatically billed my credit card,
for item that they say is not available for 4 to 6 weeks.
This Company is the furthest thing from "Legit" that you can find .
Strictly a Ripoff outfit!
"Please, Please, Keep Far Away from them"
CANON is the worst company I have ever purchased from. I work for a magazine publisher and run an ipf5100 for color proofing before our pages go to press. We bought the extended warranty for $500 from CANON. The printer malfunctioned and they sent several repair reps who have dismantled the entire printer and ordered part after part and still were unable to fix it . They need to replace it but getting any response that is positive has been impossible - just keep getting the run around. I have been working on this horror since mid April and it is now July. This is infuriating to say the least! Ready to file suit against the company at this point.
I live in a city of 330, 000 people in Canada, and was told when my Canon multi-fuction printer developed the "ink absorber full" error that I would have to ship it to a repair facilty about 200 miles away in Toronto to get it fixed. This business didn't even have a website or email contact. The return shipping costs would surely be in the $100 range.
In other words, Canon says, "We know our printers break down after a year, but we're not going to fix them for you. Just buy a new one or piss off." Critics of consumerism were talking about planned obslescence in the 1950s! Tech companies don't give a damn about the environment.