Canon
Reviews and Complaints

This is addressed to the most senior person at canon - ignore this email at your own peril.

I am f*ing livid! the piece of [censored] you manufacture and make billions on landed me in hospital last night (i am holding canon responsible for bill) after 7 hours trying simply to print 4 f*cking important pages! am homeless soon & needed to put up 4 pages on notice boards.

Spent hours on canon 24 hour support, some international company (i am in south africa) - kept telling them my bank account is empty and they must fix issue, yet after countless messages with support person telling them this, got sent to the screen to pay! it is canon mx494 i

bought printer year & half ago (there was nothing wrong with my money, but get a piece of [censored]!) for last 6 months been battling to print. Eventually after about 40 hours on internet got printer to work to point where u put in just one piece of paper, at the exact correct angle, it would print one page, so spent 20 minutes on every page i had to print. It broke for no reason exactly 3 days after warranty expired.

Last night, if it does take my one page, it prints lines horizontally over the printing!

7 hours later, i landed up in the er with a severe panic attack (which you will pay bill for). Ironically, just spent 11 days in a psychatric ward, which canon managed to make any progress i had made, completely regress, leaving me sicker than ever!

came out of hospital straight back to printer. I have to put up posters looking for a place to stay as am jobless (qualified tax consultant for last 20 years but may never work in south africa again as am white), and soon to be homeless.

Dont even try to charge me a fcking cent for anything - have nothing but time and if its the last thing i do in my life, will publicise this so widely on social media, newspapers, tv coverage etc. I still have coverage with legalwise until end of month, so will contact them on monday to get a lawsuite going. Dana eitzen - call me on [protected]

so tried again tonight:

first did all maintenance cleans etc.

When doing the 'head alignmnet', it took about 8 to 10 mins

after all cleaning, re alignment etc, tried to print but got error 5100. Paper jams at back of printer. Says 'check inside & ink' which did, cleared jam and tried again

when did 'bottom cleaning' paper jammed and error code 1300

still can only put one page at a time into feeder cause if you put 10 or 11 etc, printer grabs all pso ages at once
but despite all above, can still not print one [censored]ing page, which is a crucial notice i should have put up on friday night already looking for a job and a place to stay!

so this is what you are going to do - i am not asking, but demanding:

send someone to come to flat to fix printer - i was able to pay rent until saturday 04 may 2019, after which am living on the streets. The address is 28 nieuw rheezicht, 3 culver street, gardens, cape town, 8001

do not dare try to charge me for the useless, inferior piece of crap i spent my valuable rands on (obviously didnt know at the time)

i am now iller than ever - send me the contact name, number, email address of the ceo or cfo of canon, who i will send the emergency room hospital bill to. I demand to get into contact with the most senior person at company - dont dare send me call centre numbers or general support email addresses like these!

send me the details where i can send my hospital claim to which you are responsible for - dont even try and dispute your liability - if it werent for your piece of rubbish product, i would not have landed up in the er!

i have been told that in general, all electronic equipment etc is designed to break after about a year, so that the big corporates can rake in the billions by forcing innocent victims to have to buy new items each year, which most people can obviously not afford!

i am having the same fight with elextrolux - spent r2 800 on a vacuum cleaner thinking rather spend more and it will last for years, like things used to in the old days. Same story - a week after the year warranty, the also plastic, inferior piece of [censored] gave in and despite twice spending r550 to fix it (was still working then), had to through it away!

the crap stuff that the greedy billionnaire corporates manufacture purposefully inferiorly, is corrupt, illegal and criminal and as said, if its the last fight i fight in my life, i will fight it relentlessly until i get results. Not to mention unethical and just purely disgusting!

this was however more serious as landing me in hospital and wasting precious minutes which i have to try to secure some income or a spot to live and come hell or high water, you will be held responsible.

So call me on monday (leave message if no answer as will be queing at government hospital for meds).
Or email me on [protected]@gmail.Com - this must be done on monday as am trying to sell laptop for money to eat. Will have to sell printer eventually too, only once you have fixed it and ive printed what i need to.

Have just had a look at the volume of complaints online to canon products in general - and seems that no-one gets any help or resolution.

Canon just exist to grab your money and run! strangely enough, i was suicidal earlier, but now have so much rage in me, actually have the will to live and fight this!

sharon walsh

[protected]

Installation of Cano-Scan 9000F Mark II on my MacBook Air, Processor 1.7 GHz Intel core 15, operating with OS 10.13.6 (High Sierra).
Set-up CD-ROM, M 1.3, QH7-7339-01. Bar code: QH7739130. Copyright CANON INC. 2016.

I do not have access to My image garden.

I go to Applications, Canon Utilities, My Image Garden, and then My Image Garden app. I open it and get the Guide Menu. There are four possibilities available: Print with images, organize Files with possibilities, Scan which is grey and thus not available, and finally Premium contents.

Why is the scan function not available on My Image Garden?

When My Image Garden app. is marked in Finder, I check "get info" and saw that the access for "read and write" works for system and admim, but only "read" worked for everyone. I changed the access to allow everyone, but this did not change anything.

A friend, who has the same scanner, cannot make My Image Garden accessible either. We have concluded that the problem is with the software itself, specifically the version on my CD. I cannot believe that gaining access to My Image Garden should be so difficult. If there is no way to overcome the set-up problem, I would appreciate receiving an installation disc that allows opening My Image Garden. My address in France:

Suzanne Nash
20, rue Laennec
29660 CARANTEC
France

With many thanks
[protected]@gmail.com

I want to print in B&W, but because the yellow ink is low (just low, not even out), it won't let me until I go out and buy unwanted yellow ink.

This kind of manipulation into making customers buy more products than they need feels like bribery. Come on, play fair! I bought your printer, I bought your black ink, I just want to use what I have bought! Let it print!

All that rubbish the marketing department spews out about 'our customers are important to us' is puffery. Canon's customers are treated with disrespect.

I own a CanoScan 9000F that I have been using over the last couple weeks to scan photo negatives. It has been working great; then it wasn't. It now will not scan and gives me an internal error code message. I uninstalled the software and downloaded an updated driver from Canon website; that did not solve the problem. I have gone over the troubleshooting guides which do not address this particular problem. I attempted to find an online method to contact Canon technical support-it does not exist. So I called the number Canon gives for support. I guess because the scanner is out of warranty(?) the twerp on the other end of the line WAS NOT ALLOWED (his words) to give me ANY assistance via phone. He referred me back to the website which was absolutely useless.
I have nearly the same issue last year with software for a Canon camera. I AM DONE WITH CANON; the most horrible customer service I have ever had to deal with.

Tried taking some photos today and it was yet another frustrating experience with the Canon Ixus 185. It really is the absolute worst camera I've ever owned - and that includes old school drugstore disposable cameras. Incredibly disappointing. I know it's a basic point and shoot - I didn't expect outstanding capabilities or features, but I certainly expected my photos to be at least presentable. I've had cameras similar to this and less expensive even that took much better pictures. Instead I get blurry, grainy, dim potato cam results - no matter how I configure the settings (ISO, white balance etc.). It's a fluke when pictures come out clear and nice. This crappy device boasts of 20.0 megapixel results…which just cannot be true. My cell phone takes better pictures. Very disappointed in canon.

I ordered an EOS Rebel T6 EF-S 18-55mm f/3.5-5.6 IS II Lens Kit and paid more than $300 for it. Yet Canon did not add signature confirmation to the delivery so FedEx left it at my door without ringing my doorbell. It could have easily been stolen. Fortunately, I have a honest neighbor who informed me of the package. I think that signature confirmation should be mandatory with any purchase over $50.

Date of incident 10/1/18
Printer: Imageclass MF229dw

I called Canon technical support to get assistance with a black line that appeared on copies made that went through the top paper feeder. I went the troubleshooting steps in the manual which did not resolve the issue. This was the most infuriating call to customer service that I have had in a long time.

The first red flag I got was after explaining my issue to the first customer service agent was I had to grant access him access to my computer. I did not understand how that was going to resolve my issue, he insisted it was needed to resolve the issue I reluctantly did so. He then transferred me to another agent and she immediate starting asking if I had antivirus protection on my computer. The second red flag was she constantly kept telling that I had errors on my computer and needed to update the out of date drivers. During this conversation, I kept explaining that the black line did not appear until after I changed the cartridge and I did not see how changing drivers on computer would resolve that when I print with the computer off. She stuck to her agenda of trying to convenience me I needed to update the drivers and install antivirus software on my computer after searching the event log and finding application errors of which had nothing to do with the printer. The final red flag was that it was going to cost $99.00 to replace drivers and $99. 00 to purchase antivirus software and it would take 1 to 2 hours to complete the work.

By now I am extremely frustrated and stated that I was not going to pay. She continued her sells pitch. At no point during this conversation was the any attempt to troubleshoot my issue before taking me to most extreme measure of paying to fix it. I stated that I was not pleased with her recommendation and this will be the last printer I ever purchase from Canon.

What frustrated me even more was after the call, I clean the printer again according to the manual and doing some online research. I resolved issue, the black line is no longer there. More importantly it cost me nothing. Google and YouTube searches are a much better option for troubleshooting than call calling Canon customer service.

I have been a canon camera person for over 20 years. I have always loved your cameras especially the old film cameras like the elan. I bought a Canon 20D and upgraded to a 30 D and now have two 40D's this is where your cameras have gone downhill. The first 40D had a error 99 code after two years I had only put about 5K on the shutter count. I had it repaired since your repair facility wanted way too much to repair the camera I had a local authorized shop do the repairs it lasted about a year and failed again and now my second 40D has the same fate. This has to be a manufacturing fault especially since it is both cameras with the same issue. I want to buy a new 80D but I feel that you are not making the cameras as well as you used to and fear another lemon camera. Shame on you guys you lost a loyal 20 year customer to save a few bucks .

Further to my complaint about the shiny viewer on Vixia HF R800 camcorder - Canon returned this faulty camcorder to me. Their rep says that all their camcorders! even in the thousands of dollars! all have this shiny reflecting viewer.
Is this correct or are they pulling another scam - I offered to pay the difference between my camcorder and one that doesn't have a shiny screen - but this is their reply now after 44 emails and 13 telephone calls (sometimes they would put me on to a completely different department who had nothing to do with camcorders!) The nearest store is 5 hours away so I can't check this.
Glen

This all started when my husband bought me the camcorder on 26th July for my birthday.
Bought from H&B but as I did not use it for a month - waiting to go on holiday so they would not refund me and said it was now Canon's problem
The screen acts like a mirror and one can hardly see what one is trying to video. Sent it to Canon -they said there was nothing wrong with it and returned it with back light made darker - this made it even more difficult to see what is in front of me and still mirrored my face on the screen. Sent it back. They said they do not repair cheaper camcorders ($249 from H&B) Their policy -They will not refund you - only replace with the same article even if it is defective. They sent me a replacement with the same problem, from the service dept. Sent it back as had the same fault.
After 38 emails and four phone calls and putting my problems on Face Book they sent me a new camcorder from the warehouse - this one was even worse as it not only acted as a mirror of my face but also of what was behind me. Sent it back but lost the tracking number and couldn't remember where it was returned to. Telephoned Canon who said they had a number of warehouses and had no record of it being returned.
I checked and they seem to only have ONE warehouse! I had put "Return" in about 5 inch letters on the parcel... The only warehouse I found is in New York. They are now ignoring me. I can send you all my emails and original letter but don't know how to do this by email. I am a 78yr old woman. Please can you assist me?

I ordered three items from the Canon USA online store, order #[protected] and the order acknowledgment I received acknowledge that all items were in stock. More than a week passed and it still said the items were "back ordered". I emailed their support and it turns out that because the lens and camera are refurbished it can't be "back ordered" and the order is hanging in the system indefinitely, I must contact them telephonically.

Phoned them and the lady said that they ran out of stock and the website availability is not live and not a true reflection of what is in stock. According to her, this is a common problem and they constantly get complaints about it. I need to re-order the items but the discounted price offered is no longer available and there is nothing that can be done about it.

I had to cancel the original order and order the items again(order #[protected]) at a new price which amounted to $240(more than the original price due to the discounts not being available anymore.

At no point during the more than a week I waited before I contacting them did they did they try to notify or contact me to inform me about the problem. They also didn't offer me any equivalent deal when I eventually contact them. Canon support acknowledges that this is a common problem but nothing is being done to correct this problem., why?

Pretty disappointed, I will order my items from Amazon or in-store rather in future which is more dependable.

Ordered Cannon perfesional camera over 2 month's ago.Payment was taken out of my PayPal account, but I haven't received the camera.All my other order's came on time.I received a message asking if I had gotten the camera and I replied no.Still haven't gotten it .Please recheck my order history and send my camera as quickly as possible.Thank you for your immediate attention.

I bought this printer this evening and called the tech support listed among the papers inside the box. Once I got online with someone he handed me to someone else and this man wasted one hour of my time showing me this and that on my computer ...things that I didn't know about. He said if I didn't buy Microsoft Services that my computer was going to crash in a few days! I hope you sense that I'm very angry! I finally got the printer installed by myself and it is working fine now. I want you to know that I will NEVER buy anything made by Canon again!

The next day I ordered a Canon camera online through Canon's website, I received an automated email saying that my order was cancelled. I called the Customer Service and they said it was about my bank and my transaction was not approved, put the order in again, and they suggested I call my bank to confirm the transaction to avoid the issue. I called my bank, an they said the first transaction was cancelled by Canon, and confirmed that there is no problem from their end.

The next day when I called Canon customer service back to check the status of my order I found out that they cancelled my order again without any notification, and had to reorder the camera over the phone. The agent said they would follow up with me, if they have any issues to process my order. They didn't, and I didn't receive a confirmation email regarding the shipping details or anything either. Had to call them back, and gave my credit card, address etc. information for the 100th time to the customer agent. She said they would call me back and they did this time to ask my credit card, address/email information one more time. And this time they also asked the phone number on the back side of my credit card. The agent said this is their regular process for online orders. It is ridiculous!

I should have ordered it from BestBuy or somewhere else! I love Canon cameras, but definitely this is the first and last time I used Canon's website to order something.

We are a legit and reasonable seller. We advertise all over the world and our services is nothing to compare with. We sell Mobile phones and Digital Camera and Camcorder at affordable which our customers can purchase. Our goods are brand new and Unlocked with 1 year international warranty.

Nikon D800 36.3 MP Digital SLR Camera - Body only: $900
Nikon D600 24.3 MP Digital SLR Camera - Black - AF-S 24-85mm VR lens: $1000
Nikon D800E 36.3 MP Digital SLR Camera - Body only: $1100
Nikon D4 16.2 MP Digital SLR Camera - Body only: $2200
Nikon D3X 24.5 MP Digital SLR Camera - Body only: $1500
Nikon D600 24.3 MP Digital SLR Camera - Black - AF-S VR 28-300mm lens: $900
Nikon D700 12.1 MP Digital SLR Camera - Body only: $700
Nikon D600 24.3 MP Digital SLR Camera - Body only: $1000
Nikon D300S 12.3 MP Digital SLR Camera - AF-S DX 18-200mm lens: $700
Nikon D300S 12.3 MP Digital SLR Camera - Body only: $750
Nikon D5200 Digital SLR Camera with 18-55mm VR Lens: $600
Nikon D7000 16.2 MP Digital SLR Camera - Black - AF-S DX 18-200mm VR lens: $700
Nikon D90 12.3 MP Digital SLR Camera - AF-S DX 18-105mm lens: $600
Nikon D700 12.1 MP Digital SLR Camera - AF-S VR 24-120mm lens: $1500
Nikon D5200 Body DSLR Digital Camera (Black): $550
Nikon D60 10.2 MP Digital SLR Camera - Black - AF-S DX 18-55mm lens: $550
Nikon D3200 Kit DSLR Digital Camera - 18-105mm VR Lens (Black): $500

Canon EOS 5D Mark III 22.3 MP Digital SLR Camera - Body only: $1800
Canon EOS 6D 20.2 MP Digital SLR Camera - Body only: $1000
Canon EOS 6D 20.2 MP Digital SLR Camera - EF 24-105mm IS lens: $1200
Canon EOS 1D X 18.1 MP Digital SLR Camera - Body only: $4500
Canon EOS 5D Mark III 22.3 MP Digital SLR Camera - EF 24-105mm IS lens: $1300
Canon Eos 5D Mark III Kit Digital Camera - 24-105mm Lens: $1300
Canon EOS 7D 18.0 MP Digital SLR Camera - EF-S 15-85mm IS USM lens: $900
Canon EOS 1D Mark IV 16.1 MP Digital SLR Camera - Body only: $1700
Canon EOS 5D Mark II 21.1 MP Digital SLR Camera - EF 24-70mm lens: $1900
Canon EOS 1D Mark III 10.0 MP Digital SLR Camera - Body only: 2500
Canon EOS 1Ds Mark III 21.1 MP Digital SLR Camera - Body only: $2000
Canon Eos 5D Mark II Digital SLR Camera w/ 70-300mm Telephoto Zoom: $1600
Canon EOS 5D 12.8 MP Digital SLR Camera - Body only: $1000
Canon EOS 5D 12.8 MP Digital SLR Camera - EF 24-105mm IS lens: $900

For more info, get back to us via Facebook and the below contact information:
email: [protected]@hotmail.com
Skype: appleproductsales001

I had a Canon PoweShot S100 which stopped working on it's own while covering an event. All I did was turning the knob from video to photo and the camera showed lens error and shut down. After several tries to get it on, without success, looked for articles on the same in google. Found a product advisory which is still valid and my camera serial was valid and sent the camera for repair. I was slapped with an estimate of $161 saying that the lens was physically damaged and wont be covered under this advisory. For me this was like bait and switch scheme, as I defintely can't believe that there was a physical damage to the lens just by looking at it, as they claim when called customer care. They are not even ready to listen and see if the fault was due to said advisory. They say it costs to even open up. This is a very bad customer service and am not going to buy anymore Canon products. I had created this complaint on 4/28 and has disappeared since then and am creating a new one. My service request # RNB42782. Hopefully somebody takes a look at this genuine issue.

Printer/FAX/Scanner/Copier won't print unless there is ink in all cartridges... That is bad enough, but when it generates low ink error code, nothing will work. Was trying to fax something and the error code was blocking all functions. Called customer service, after 25 minutes of being on hold I gave up and hung up.

In frustration I held down the STOP button for about 15 seconds, that cleared error code. Was able to fax documents.

Would like software update that allows printer to print in black & white and allows other functions to work when low on color ink.

Apparently Canon has little regard for consumers who purchased their flatbed scanners. Mine is no longer running since it's not compatible with Apple's OS X El Capitan operating system. Contact with Canon resulted in learning that company had no updated driver for my scanner and, furthermore, did not intend to make one available. I find this despicable practice borders on fraud, and I filed a complaint with the NYS Attorney General's Office. I will NEVER purchase another Canon product of any kind.

Hon'ble all of you, with due honor i beg to draw your kind attention that i know all the officials too much busy to provide all the case against all the complaints. Most of the indians lodged their complaints day by day regarding any of the products or any company. you are too much busy to solve their problem. they expect better result from you. I also a member expecting better result from your concern. you also try your level best but till date from the date of received your return mail i have not received any phone and no one from canon contact with me. So i became tensed what will be the result happen and how and when my problem solve. i still suffering this issue. So, i once again request to your good self kindly solve my problem at your earliest possible time and try to save me. Thanking you in anticipation Dipak Kumar Laya [protected]

Sir, I have received a auto generated mail from your concern and i came to know from the mail that Canon India contact immediately with me in this regard. But till date from the date of receipt of this mail no one contact with me to solve my problem. You know I discuss the details about my Copier. It will purchase from Lalani paying 83000/- (eightly three thousand)only and one stabilizer(Set Dey & Co) also purchase from them. The Stabilser which I purchase they will prescribed it. I have not change any toner in my Copier. The first toner which is including the Copier in purchasing the time is still remain unchanged. So, Sir, it’s a question arise that if one purchase the same being paying 83 thousand after purchasing why he doesn’t satisfy the device at all. Why he suffer more some amount to recover the device in earlier position? Why he paid the service charge Rs. 1350/- for only checking the problem to Lalani Infotech? Is it expected from a reputed Company ? So, I request to goodself kindly save me. Thanking you. Dipak Kumar Laya Egra, Purba Medinipur Phone- [protected]