Canon
Reviews and Complaints

The worst printer ever made. Will not print despite spending hellacious dollars on ink. It refused to print from lack of ink. So I purchased all of the ink.

Tried printing from the rear cassette. Because that is the only way this stupid printer works. Won't read a test document. Refers me to regular cassette. Will not print from there. So just refused to print, will not clear properly. I am totally disgusted with your products. This is why HP beats you hands down.

Your printers just suck. I am going to throw it out the window, but you don't care, I spent my money on your stupid printer already.

general services

we requested to change the parts fixxing assy still problem not solved

We have maint cont for service of copier machine machine was not proper they said fixxing assy should change we request than they send by mail with quote price after some days we accepted this and requested to change it they are delaying this without any proper reason please check with the co. here in kuwait

I purchased this printer about 6 weeks ago. It is terrible. It has a line down the center of every picture. I have replaced the ink twice. I have run several cleanings, regular and deep cleaning. I have run several print head alignments and test print pages, nothing has helped. I called and did not get a resolved answer.

I purchased this at Target and was told to contact Canon.

On march 8th 2022 I was on your website with a chat bot about my photo printer. They asked to call me to discuss my problems. When on the phone he asked for control of my computer to run diagnostics and told me I had a botnet and then tried to sell me antivirus software. I shut down my computer and brought it to my IT at work who ran a scan and found no issues whatsoever with my laptop.

Is this normal for you to sell antivirus software? Was this even a legit person from Canon? I feel like this guy might have hacked me now and I'm not sure what to do. Please advise. Thank you.

Unfortunately, the camera that I purchased in 2018 just recently displayed an ERR80 message on the LCD panel. Not familiar with what it was I referred to Canon's website. I discovered on the website: There may be rare occurrences of error 70 or error 80, after which the camera functions can be recovered by turning the power off and on again, or by re-installing and reinserting the battery. The phenomenon described here refers to the frequent reoccurrence of error 70 or error 80. EOS 70D digital SLR cameras on which error 70 or error 80 occurs repeatedly and that have a serial number within the range specified above will be inspected/repaired free of charge. Please note that inspection/repairs for any other issue will be handled as normal repairs.

I called and had set up the requirements to send the camera to the Virginia location. I did so. Canon received the camera and sent me a quote. I declined. They sent it back to me, but now my camera will not turn on at all. It's suspect. I would hope that they did not sabotage, so I would have to get it fixed. It turned on before I sent the camera to be inspected, but in return, it does nothing with a fully charged battery.

I purchased the printer in Dec. 2016. For the past 5 years the printer has worked as expected. On Jan 24, 2022, I went to print a spreadsheet and the printer responded with a trouble code of "5B00 - Contact Canon Customer Service Desk". I looked everywhere (manual, on-line help, internet, etc.) for the meaning of the code '5B00' but found nothing. I noticed that the power-on light and the trouble light where flashing in alternate fashion for seven (7) times and then starting over again. There were various and dubious YouTube videos of how to correct light flashing problems on Canon printers and although I was able to get the lights to stop flashing, the printer would not print and the code '5B00' always accompanied a print request. After powering off the printer and removing power plug, on the return to attempt to power up and print the lights went back to flashing and no printing possible.

I tried several times to contact Canon and even tried the Chat service but that was useless. Finally, I figured out how to request a repair or service in the Canon website and after calling the Customer Service Desk found out that there was a need to prepay for assistance and so I signed up for $19.99 service help.

I was connected to a technician who took down the info I gave him (5B00 code, alternate light flashing sequence) and he said he would confer with a senior service technician. After 2 minutes the technician came back on and said he had information on "3" flashes and "10" flashes, but for "7" flashes it meant the printer had reached END OF LIFE.

I asked him if there was any repair that could be made to the printer and he said "No." I thought he was kidding; with enough parts you could replace everything and make a new printer, but he said "No" there was nothing to do!

The information on Codes and their meanings and light flashing sequences should have been Free to all who had registered a device with Canon and had an account. I had done both of these things in 2016. I would like to get information on the lifetime of printers. I need another one, but I am loathe to purchase one without knowing how long it is expected to last. I have 3 sets of 245XL and 246XL ink cartridges on hand that are now useless - that's ~$160.00 of ink that I can not use.

All these wonderful selling points however...
I have tried too long to figure out how to connect camera with pc via network. It just wont. I may not be smart enough to use this instriment.
Is there a school I could attend?
Or maybe video lesson on all aspects of this camera. What each simble means. How to set f stop shutter speed and iso easily. I got iso, but still can't set fstop.
My first camera was a canon FTQL.
Great camera. This new stuff, i'm not so sure.
I am creative, but GD can it be a little easier?
Thank you

Follows is a letter I tried to get to Canon after they failed to send me an install disk. It was a reply to their generic "go-here-to-get help" email, which comes from an unmonitored email address. My reply is posted here to provide further information about Canon customer service.

"It is obvious to me that no one read my original plea for help. I specifically asked how to obtain an original setup disk for my printer since the generic file on your website did not work and my CD was lost while I moved house. No big deal, I just needed a disk. Ten cents plus postage. Instead I get the generic letter designed to further inconvenience the customer (do you really think we don't see the phone number and redirects on your web site?).

Disgusted, I relegated the Canon Color imageCLASS LBP622Cdw Laser Printer to an electronic recycling company and bought a Brother, as I really needed a laser printer immediately.

I have owned many Canon printers through the years, including two MX922s - one replacing the other when the original one failed and was not repairable (the non-repairable part I did not appreciate at all, as I hate planned obsolescence). I still have a TR8520 on my desk which will be trashed when it goes to the printer-heaven-in-the-sky. I also own a Canon SLR, which will be replaced with a Nikon when the time comes.

You manufacture great products but your customer service is terrible, and that is enough to cost you many return customers (according to on-line reviews), including myself. I will never buy another Canon product of any kind, nor will I recommend them to anyone else.

Think about it. Wouldn't it have been better to spend a buck and retain a customer?

Kirk Taylor
Retired Customer Support Manager"

Dear Sirs
I bought a SELPHY CP1300 printer on 07/26/2021 and found that photos printed without borders enlarge the photo by cropping the image. After sending the printer for technical assistance, I only got a return after 20 days stating that they recognize the problem and there is nothing to be done. It worries a company with Canon's reputation to allow technical assistance with technically unprepared people to give a report that, in my view, is absurd. I would like your help to intercede in this matter and try to solve this problem.

Ref. email received from [protected]@cusa.canon.com At.768614 on 09/21/2021 signed by Laura - Canon do Brasil

My husband replaced my 25 year old printer for me by buying me this one. Today, I tried printing out some text, and it managed to print the one page, AFTER making a bunch of loud stupid noises, groaning, and acting as though I was trying to print out a Gutenberg bible or something, IN A DIFFERENT FONT. Come to find out, it can only use true type fonts. This is something that my LITERALLY antique printer, which I most likely bought at Walmart for $20 could easily do. I have an Etsy shop, and I like to print things out in pretty fonts to send to customers. What about the nice fonts that I paid money for and downloaded? I guess I can't use those anymore unless I trek down to Kinkos each time or something. So thanks for making a cheap cruddy product. If it's expensive to make printers that work well, just charge more money for them. It's like the Samsung phone I got back in the day that wasn't powerful enough to install ANY apps on. Annoying. So now, I will have to spend more money and buy myself another printer and tell everyone how cruddy Canon is. Congrats.

Trying to reach customer service is a joke. First off, there is no chat or email option like most companies offer. Then you have to jump through hoops to get to the right department when you call. I spent probably 4 hours today trying to troubleshoot, then having to create an account and register my product in order to speak to someone, then sitting on the phone, only to be told in the end "sorry, your product is out of date". Basically, go pound sand.
I WILL NEVER PURCHASE ANOTHER CANON PRODUCT AGAIN.

I purchase a inkjket pixma printer model e4270 serial no. KLUN12833 in January 2020. Initially some malfunctioning occured and same was attended to by your mechanic. After one year i.e. om 10/07/2021 my printer stop functioning with error code 9500. Your mechanic came and said that motherboard is defective and motherboard is not available. Hence it could be rectified. He advised to purchase a new one. Can you please provide me the contact number of the CEO or like that to whom I may contact just to ask whether canon took this business policy to promote its selling by pushing such a way by saying the printer could be rectified just after the warrenty period is over.

I bought this camcorder 4 month ago and I am having issue with this camcorder while recoding it's change the color from Normal to blueish tone. I started the recording on Desire color and it's changes the color to blueish tone after 2-3 min.
I don't know how to resolve this issue. Need help in this regard. I am attaching photos of before and after 3 min preview.

I bought the printer at Walmart. I was told that it would work with a Mac. When I got it home I took everything out of the box, but did not hook anything up. I kept all the security tapes on the machine and started reading the instructions. Then I put the cd in my cd player and it would not work. It was set up for a pc not a Mac. So I called the company, to hopefully get them to send me a cd for Apple. Ever time I called they told me I needed to set up an account to get service. After numerous tries I gave up. Even when I got an operator and told them my problem they sent me to the same place that required I set up an account. If the printer would not work with my computer there was no since in my setting up an account.
Therefore, for lack of support on their part I put the printer back in the box and returned it and bought a different one.
This is a terrible system. I will never buy a canon product again.

Purchased brand new LBP-622Cdw laser color printer -last December
Do to other priorities - did not open / unseal box until 7 months later ( Had been stored at room temperature ) First attempt at printing a test page with black and white and color patterns - resulted in all words and patterns in Yellow, 2nd attempt resulted in the complete page printed out in solid magenta color, 3rd attempt - magenta streaks. Called Cannon support - told be to look at all printer cartridges - noticed the Black and Magenta cartridges were streaked and contaminated with black and magenta streaks. Cannon told me I would need to by new cartridges and would need to pay for them myself because I did not use (try out ) this brand new still in the box printer for six months - this is absurd !

This product does not allow me to use the scanner if the ink cartridges are empty, which I find unacceptable. I should not have to buy overpriced refills simply to scan documents onto my hard drive.

When I power the unit on, the menu screen does not appear and I am not allowed the option to return to the home menus or access the scanner. When powering on, the unit immediately displays the image of the cartridge configuration and an error message that it cannot recognize the cartridges. I cannot navigate past this screen and any attempt to scan from the computer results in a failure. I would like this repaired, replaced or a refund. This printer has very low usage.

My printer went from "excellent" to "crap" in the blink of an eye. Copies suddenly began having a very thin annoying white streak from top to bottom on front and back. This printer is so seldom used that I haven't had to replace any of the colored toner cartridges yet, however, I am on the 2nd black toner cartridge. Unfortunately, it is apparently just out of warranty. If this happened 10 years down the road I would find it reasonable to chalk it off to age and "wear and tear". The Canon service rep lady referred me to a repair shop 90 miles away in Oskaloosa, Iowa. Turns out they haven't serviced Canon products for quite a few years. My next call to Canon connected me with a tech who was very kind and sympathetic but was of no help. He referred me to the next nearest service center which is a 4 hour road trip from here. Shipping alone would be comparable to the cost of replacing the printer. I about fell off my chair when he said "Sorry but there's nothing more I can do for you". Then he offered to connect me with someone who could help me upgrade to another Canon model. Yea I understand that nothing lasts forever, but this is hardly in that category. Goodbye Canon. I'm going back to my 12-year-old HP All-In-One that is an ink-eater but dependable. I hope you folks out there don't make the same mistake that I did by thinking a Canon laser printer is an "upgrade".

I have been asking for help since early DECEMBER no on answers the direct line are wait time up 2 hours no answer to emails
WHAT KIND OF CUSTOMER SERVICE IS THIS?