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CB Banks Capital One Capital One Venture X
Capital One

Capital One review: Capital One Venture X

Z
Author of the review
11:47 am EST
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This review was chosen algorithmically as the most valued customer feedback.

The Capital One Venture X card I had recently taken out in the fall of 2024 was cancelled incorrectly by a service rep even though I just paid $395 for the card. I was told it would take 2 weeks to investigate. After 2 weeks I heard nothing and called only to learn nothing had been done. I called a couple more times in the next couple of weeks and still nothing. Meanwhile charges on the card that I paid for were being denied and despite my letting them know I never cancelled this card. Finally after about 7 weeks I received a call that the card was reinstated. I asked a manager if there was anything they could do for my aggravation, expenses and repeated delays and mistakes by Capital One and was told there’s nothing was nothing.

Desired outcome: Capital one should reimburse me in points or $ for the loss of use of the card I had paid for and for my expenses in contacting Capital One repeatedly to resolve this from my home in China.

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
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    20%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
    +1 (877) 383-4802
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    General Customer Service
    +1 (800) 227-4825
    +1 (800) 227-4825
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    Credit Card Accounts
    +1 (800) 867-0904
    +1 (800) 867-0904
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    Small Business Banking Products
    +1 (888) 810-4013
    +1 (888) 810-4013
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    Capital One Bank Products
    +1 (800) 289-1992
    +1 (800) 289-1992
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    Capital One 360 Products
    +1 (800) 946-0332
    +1 (800) 946-0332
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    Auto Financing
    +1 (877) 464-2151
    +1 (877) 464-2151
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    Home Loans
    +1 (866) 435-6299
    +1 (866) 435-6299
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    Home Equity
    +1 (800) 926-1000
    +1 (800) 926-1000
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    Personal Loan
    +1 (855) 780-5047
    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
    +44 800 952 5267
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    United Kingdom
    +44 344 481 4814
    +44 344 481 4814
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    United Kingdom
    +1 (800) 304-9102
    +1 (800) 304-9102
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    Capital One Recruiting
    More phone numbers
  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 21, 2025
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