Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks Capital One Waive a late fee
Capital One

Capital One review: Waive a late fee 1

T
Author of the review
3:10 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I spend so much money on this card and advised the supervisor pdn888 to waive he would have sold me on I will waive fee if you sign up for auto pay. He said no I cant do that and I understand you were out of the country but I can't do this. When he didn't hear my statement he said "come again"? I don't understand the language nor the non empathy of the #3 supervisor who came off as a non professional jerk. I made a payment on the 20th upon return 3 days after and he said we can't waive any fees.

Desired outcome: Waive late fee.

Confidential Information Hidden: This section contains confidential information visible to verified Capital One representatives only. If you are affiliated with Capital One, please claim your business to access these details.

More
Send message
Copy link
Report
1 comments
Add a comment
A
A
A. Lueilwitz
1 complaint
4 comments
Send a message
Jul 23, 2024 5:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You’re a loyal customer, spending your hard-earned money on this card, and when you need a bit of understanding, they give you nothing but grief. The supervisor, pdn888, sounds like he couldn’t care less about your situation. No empathy, no professionalism, just a flat refusal to help.

You were out of the country, and you still made your payment just three days after returning. Any reasonable company would see that and understand. But not Capital One, apparently. They don’t even listen properly, asking you to “come again” like they couldn’t be bothered.

It’s time to make your voice heard. Use social media, share your story, tag Capital One. Let everyone know how they treat their customers, especially those who have been loyal and responsible. You deserve better, and they need to know that this kind of treatment is unacceptable.

Stand firm. Demand that they waive the fees and treat you with the respect you’ve earned. Don’t let them brush you off. Keep pushing until they understand that their customers won’t stand for such poor treatment. Stay strong and make sure your voice is heard loud and clear.

More
Copy link
Report

More Capital One reviews & complaints

Capital One - scam and cheating! 43
Capital One - unreasonable account restrictions 38
Capital One - terrible experience 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Capital One - fraud business practices! 138
Capital One - title department lien release 23
Capital One - Denial of credit card
Capital One - harassing calls
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Capital One - false winner of a shoppers sweepstakes 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Capital One - Saving
Capital One - credit card 1
View all Capital One reviews and complaints

  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
    Click up if you have successfully reached Capital One by calling +1 (800) 481-3239 phone number 5 5 users reported that they have successfully reached Capital One by calling +1 (800) 481-3239 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 481-3239 phone number 4 4 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 481-3239 phone number
    11%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
    +1 (877) 383-4802
    Click up if you have successfully reached Capital One by calling +1 (877) 383-4802 phone number 1 1 users reported that they have successfully reached Capital One by calling +1 (877) 383-4802 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (877) 383-4802 phone number 8 8 users reported that they have UNsuccessfully reached Capital One by calling +1 (877) 383-4802 phone number
    General Customer Service
    +1 (800) 227-4825
    +1 (800) 227-4825
    Click up if you have successfully reached Capital One by calling +1 (800) 227-4825 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 227-4825 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 227-4825 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 227-4825 phone number
    Credit Card Accounts
    +1 (800) 867-0904
    +1 (800) 867-0904
    Click up if you have successfully reached Capital One by calling +1 (800) 867-0904 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 867-0904 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 867-0904 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 867-0904 phone number
    Small Business Banking Products
    +1 (888) 810-4013
    +1 (888) 810-4013
    Click up if you have successfully reached Capital One by calling +1 (888) 810-4013 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (888) 810-4013 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (888) 810-4013 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (888) 810-4013 phone number
    Capital One Bank Products
    +1 (800) 289-1992
    +1 (800) 289-1992
    Click up if you have successfully reached Capital One by calling +1 (800) 289-1992 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 289-1992 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 289-1992 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 289-1992 phone number
    Capital One 360 Products
    +1 (800) 946-0332
    +1 (800) 946-0332
    Click up if you have successfully reached Capital One by calling +1 (800) 946-0332 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 946-0332 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 946-0332 phone number 31 31 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 946-0332 phone number
    Auto Financing
    +1 (877) 464-2151
    +1 (877) 464-2151
    Click up if you have successfully reached Capital One by calling +1 (877) 464-2151 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (877) 464-2151 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (877) 464-2151 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (877) 464-2151 phone number
    Home Loans
    +1 (866) 435-6299
    +1 (866) 435-6299
    Click up if you have successfully reached Capital One by calling +1 (866) 435-6299 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (866) 435-6299 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (866) 435-6299 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (866) 435-6299 phone number
    Home Equity
    +1 (800) 926-1000
    +1 (800) 926-1000
    Click up if you have successfully reached Capital One by calling +1 (800) 926-1000 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 926-1000 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 926-1000 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 926-1000 phone number
    Personal Loan
    +1 (855) 780-5047
    +1 (855) 780-5047
    Click up if you have successfully reached Capital One by calling +1 (855) 780-5047 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (855) 780-5047 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (855) 780-5047 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (855) 780-5047 phone number
    Investing Products
    +44 800 952 5267
    +44 800 952 5267
    Click up if you have successfully reached Capital One by calling +44 800 952 5267 phone number 4 4 users reported that they have successfully reached Capital One by calling +44 800 952 5267 phone number Click down if you have unsuccessfully reached Capital One by calling +44 800 952 5267 phone number 22 22 users reported that they have UNsuccessfully reached Capital One by calling +44 800 952 5267 phone number
    United Kingdom
    +44 344 481 4814
    +44 344 481 4814
    Click up if you have successfully reached Capital One by calling +44 344 481 4814 phone number 1 1 users reported that they have successfully reached Capital One by calling +44 344 481 4814 phone number Click down if you have unsuccessfully reached Capital One by calling +44 344 481 4814 phone number 25 25 users reported that they have UNsuccessfully reached Capital One by calling +44 344 481 4814 phone number
    United Kingdom
    +1 (800) 304-9102
    +1 (800) 304-9102
    Click up if you have successfully reached Capital One by calling +1 (800) 304-9102 phone number 0 0 users reported that they have successfully reached Capital One by calling +1 (800) 304-9102 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 304-9102 phone number 0 0 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 304-9102 phone number
    Capital One Recruiting
    More phone numbers
  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Capital One Category
Capital One is ranked 6 among 414 companies in the Banks category
#04 Charles Schwab & Co. Charles Schwab & Co. #05 FISGlobal.com / Certegy FISGlobal.com / Certegy #06 Capital One Capital One #07 Deutsche Bank / DB.com Deutsche Bank / DB.com #08 JPMorgan Chase JPMorgan Chase

Most discussed Capital One complaints

unfair interest practice
5
(opinions to this review)
 On approximately October 7, 2020, I received an email from my credit issuer, Capital One, informing me that my card had
4
(opinions to this review)
 I contacted Capital One to dispute a flight ticket that I purchased for an undisclosed amount on March 14, 2020
4
(opinions to this review)
 To whom it may concern, I am writing to formally complain about the harassment my company, JY Products, has
4
(opinions to this review)
 Waive a late fee
1
(opinions to this review)
Capital One Alternatives
TD Bank 462 reviews First Direct 4 reviews WesBank 171 reviews Cardtronics, Inc. 8 reviews Cash App 62 reviews