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CB Banks Capital One Checking and credit card payment and returns
Capital One

Capital One review: Checking and credit card payment and returns

C
Author of the review
12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Back in Feb 2021, I paid on my Quick Silver Card, a few days later the payment was return. So I paid it again, the payment was return again. I contacted the card rep and was told that the payment was stopped by my Bank account, which is my Capital One Checking. After a few days of back and forth, the card service team set up a 3 way, no one could figure out what was going on, so an investigation was ordered. Soon after that I made a payment on Platinum card and that payment was returned, this went on as did the first card did. So another investigation was enacted on this card. A few weeks later I got a letter insisting that I pay on these cards, I did and those payments were returned. We set up another 3 way and I insisted that the charges be suspended until the new investigation revealed the Capital One was having with my payments. I also suspended the auto pay feature on my accounts. A few time to cancel auto was over ignored and payment was applied anyway, I insisted that they be reversed. Then Capital One started sending harsh texts and emails, now I've received letters canceling my cards. This is unfair customer service. Thank You

Desired outcome: Contact me @ [protected] or Do a deep dive into my account & find answers.

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
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    11%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
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    General Customer Service
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    +1 (800) 227-4825
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    Credit Card Accounts
    +1 (800) 867-0904
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    Small Business Banking Products
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    Capital One Bank Products
    +1 (800) 289-1992
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    Capital One 360 Products
    +1 (800) 946-0332
    +1 (800) 946-0332
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    Auto Financing
    +1 (877) 464-2151
    +1 (877) 464-2151
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    Home Loans
    +1 (866) 435-6299
    +1 (866) 435-6299
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    Home Equity
    +1 (800) 926-1000
    +1 (800) 926-1000
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    Personal Loan
    +1 (855) 780-5047
    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
    +44 800 952 5267
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    United Kingdom
    +44 344 481 4814
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    United Kingdom
    +1 (800) 304-9102
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    Capital One Recruiting
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  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
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    Dec 19, 2024
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