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CB Banks Capital One Checking and credit card payment and returns
Capital One

Capital One review: Checking and credit card payment and returns

C
Author of the review
12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Back in Feb 2021, I paid on my Quick Silver Card, a few days later the payment was return. So I paid it again, the payment was return again. I contacted the card rep and was told that the payment was stopped by my Bank account, which is my Capital One Checking. After a few days of back and forth, the card service team set up a 3 way, no one could figure out what was going on, so an investigation was ordered. Soon after that I made a payment on Platinum card and that payment was returned, this went on as did the first card did. So another investigation was enacted on this card. A few weeks later I got a letter insisting that I pay on these cards, I did and those payments were returned. We set up another 3 way and I insisted that the charges be suspended until the new investigation revealed the Capital One was having with my payments. I also suspended the auto pay feature on my accounts. A few time to cancel auto was over ignored and payment was applied anyway, I insisted that they be reversed. Then Capital One started sending harsh texts and emails, now I've received letters canceling my cards. This is unfair customer service. Thank You

Desired outcome: Contact me @ [protected] or Do a deep dive into my account & find answers.

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
    +1 (800) 481-3239
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    11%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
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    General Customer Service
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    +1 (800) 227-4825
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    Credit Card Accounts
    +1 (800) 867-0904
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    Small Business Banking Products
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    Capital One Bank Products
    +1 (800) 289-1992
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    Capital One 360 Products
    +1 (800) 946-0332
    +1 (800) 946-0332
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    Auto Financing
    +1 (877) 464-2151
    +1 (877) 464-2151
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    Home Loans
    +1 (866) 435-6299
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    Home Equity
    +1 (800) 926-1000
    +1 (800) 926-1000
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    Personal Loan
    +1 (855) 780-5047
    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
    +44 800 952 5267
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    United Kingdom
    +44 344 481 4814
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    United Kingdom
    +1 (800) 304-9102
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    Capital One Recruiting
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  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Capital One Category
Capital One is ranked 6 among 414 companies in the Banks category
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