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Capital One

Capital One review: Claims

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4:34 am EDT
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I purchased a car item from Auto Flix on May 7, 2023, for $99.95. They sent the package via a third-party delivery. The wrong package was delivered to my home. On May 17, 2023, I messaged the company to ask about my package since my box had never reached its final destination. They said it had been received and to contact the distributor, Cirro. I attempted to contact them but failed to reach them. I received a package at home with the wrong address on the box. After going back and forth with Auto Flix, I was not getting anywhere with them, so I contacted Capital One Customer Support about my issue for them to help me fix it. I disputed the transaction on June 15, 2023, and they returned the credit to my account. On July 31, 2023, I received a letter from Capital One through their App stating they were charging me again; I immediately reached out to them On August 2, 2023, and told them to give me the link for me to send all the emails, photos, and videos proof that I had not received my product. They gave me the credit back in the account. On August 25, 2023, they sent me another letter and charged me back the account; I Called back and went through the process again. This time, I stayed with the customer service rep on the line while I sent the evidence, and after I did, he told me that they were too late. I submitted the proof as I was told on August 2, and they refused to credit my account back. I am being charged due to their lack of effort to help me solve this problem. They messed up, and I lost $99.95 plus interest as the customer.

Desired outcome: I would like a refund.

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  1. Capital One contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
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    USA and Canada
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    Home Loans
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    Home Equity
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    Personal Loan
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    Investing Products
    +44 800 952 5267
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    Capital One Recruiting
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  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 05, 2024
Capital One Category
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