CB Banks Capitec Bank My bank account being suspended

Capitec Bank review: My bank account being suspended 1

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Oct 14, 2024 4:11 am EDT

Verified customer

Review updated: Oct 15, 2024

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Dear Capitec Bank Complaints Team,

I hope this message finds you well. I am writing to express my serious disappointment and frustration with the recent experience I've had with Capitec, specifically regarding the handling of my account.

On 24/09/2024, I applied for an online job through Telegram. The job required me to work from 9am to 9pm, and my role was to check payment information and reply with confirmation once funds were received. I was informed that this company was working for TEMU and was asked to provide my banking details and ID, which I did after being assured the process was legitimate.

I officially started the job on 27/09/2024, and on 28/09/2024, I visited the Capitec branch in Kraaifontein to verify that everything was in order with my account and to ensure that it wasn't a scam.

Later that day, on 28/09/2024, I received a call from Capitec's fraud team at 11:04 am, from the number [protected]. I was asked if I was aware of the activity on my account, and I explained that it was related to my new job. After answering a series of security questions and passing them all, the agent confirmed that everything was fine and ended the call.

However, shortly after this, I received an email from the fraud team stating that my account had been blocked. I am now unable to access my account or use the Capitec app. Despite being a loyal customer for years, with no prior incidents of fraud, my account remains inactive.

I have attached the necessary screenshots as proof of the events I've outlined above. This situation has caused me great distress, as I have relied on this account since my teenage years, and Capitec is the only bank I use. My salary has always been deposited into this account, and I have consistently maintained a clean financial record.

I am requesting immediate assistance in resolving this issue. I need access to my account restored as soon as possible. This has severely impacted my ability to manage my finances, and I am seeking a prompt resolution to this matter.

Thank you for your urgent attention to this matter. I look forward to your prompt response.

Sincerely,

Garren

Claimed loss: R3000

Desired outcome: I just want my bank account active

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1 comments

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L. Littel

1 complaint

4 comments

L. Littel

Oct 15, 2024 8:40 am EDT

Verified customer

Follow up with Capitec’s fraud department immediately, reiterating that you passed their security check and provide the screenshots as proof. Request urgent unblocking of your account and consider visiting your branch in person for quicker resolution. If this remains unresolved, escalate through their formal dispute channels or an ombudsman to regain access.

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Capitec Bank Contacts

Capitec Bank phone numbers

+27 219 411 377
+27 219 411 377

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2%
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Client Care

+27 860 003 783
+27 860 003 783

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Salary Transfer

+27 860 667 706
+27 860 667 706

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Merchant Support

0860 10 20 43
0860 10 20 43

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Personal banking

0860 30 92 50
0860 30 92 50

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Business banking

067 418 9565
067 418 9565

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Capitec Bank emails

clientcare@capitecbank.co.za

100%
Confidence score: 100%

Support

clientcarecentre@capitecbank.co.za

98%
Confidence score: 98%

complaintmanagement@capitecbank.co.za

97%
Confidence score: 97%

management

creditdocuments@capitecbank.co.za

96%
Confidence score: 96%

info@capitecbank.co.za

93%
Confidence score: 93%

support

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Capitec Bank address

19 Quantum Road, Techno Park, Western Cape, Stellenbosch, 7600, South Africa

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Nov 19, 2024