Cardinal Financial Company, Limited Partnership
Reviews and Complaints

Woah. Never believe the person who say “trust me”. “I don’t even have to do this, I just love doing this for new customers like you!”

Translation: we are going to rob you blind with the worst rates and the most expensive loans.

They ran out the clock on us. We have 800+ credit. They were more than a full point over every major lender in this biz—not the ones we’ve never heard of—ALL of the biggest banks beat their rates and I hate myself for trusting them. Shame on them and shame on me but SHAME on them for bad and shady practices behind fake smiles and promises.

This company jerked us around for 5 months. We decided to go with them for our refinance because they promised a 2.5% interest rate and we wanted to do a $50,000 cash out for home repairs. I'm a blackjack dealer and the majority of my income comes from tips. This was a big hassle when originally purchasing our home because they needed me to prove and reprove where all my cash deposits came from. I knew I would have to deal with this again with the refi but this was different. Not only did we get sent to several different loan officers because they kept firing the ones we had or they quit but none of our info was given to the next officer. I submitted my check stubs, income verification, bank statements, 6 different times and kept asking for it again. My boss provided them with my employment verification 4 different times and they even had the audacity to ask her to provide other employees income amounts. That can't even be legal! The loan info numbers kept on changing and they would just say oh those aren't accurate and want us to sign anyway. We started the process in the beginning of August and finally at the end of December we just cancelled the whole thing because we could see it was going nowhere. Now because they jerked us around for so long the rates have gone way up and we can't get less than a 3.7%. So they wasted our time AND wasted the chance for us to get a good interest rate. Thanks a lot for nothing Cardinal Financial.

Excellent experience from start to finish! *** is the best loan officer Ive ever had, and I highly recommend both him and Cardinal Financial to anyone to purchase or refinance! They made buying a home such a smooth, quick (we closed in 3 weeks!), and pleasant process, and throughout, I felt confident I was getting the best possible mortgage for my situation. *** actually got me a lower mortgage payment than I ever thought possible, with much less out of pocket than I expected to pay! Im buying a house with a monthly mortgage payment thats less than rent for a one bedroom apartment! Now I can invest the money I wouldve thrown away on rent, and I have more space with a house and a yard of our own! And because I have a fixed rate, I dont have to worry about ever increasing rents! I also didn't have to come up with a lot of cash to purchase it, so I still have that money for furniture and a safety net. I cant say enough great things about them! In the past, with other companies, I have had some horrible, nerve wrecking experiences, and even lost a lot of money AND a contract because I used a random lender that advertised cheap rates..and couldnt produce a complete loan in a timely manner. So, I cannot stress enough how important it is to go with a reputable company and a highly recommended loan officer! If you are considering buying or refinancing, do not hesitate, and call *** at Cardinal. Like me, youll be so glad you did! A++++ Simply the best!

I began my search to re-finance my home with my sister on 8/11. We are both Black women credit score over 680-700, and has owned our home since 1999. We both have steady source of income, and throughout the process of our re-fi, we were asked to continuously re-verify this. Alongside SEVERAL loopholes this company made us jump through, we always managed to comply with everything (and there has bee a lot weekly) Just to be told today that they are unable to process our loan. Since this loan began 8/11, we have been 100% compliant. We have supplied everything needed over and over again. Yet in still every week for the last 2 months, we were hit with a new task, in which we ALWAYS complied with. So today to hear that they can't re-fi our loan AFTER 2 LONG months of chasing the hamster wheel, I am beyond disappointed to say the least. I don't recommend black people to use this company. It is my feeling that they were looking for every reason not to give us this loan until they ultimately found one. What they are asking for today was something that they could have asked us for a month ago, (I was something discussed a month ago however I was told that it was not going to be needed). But now TODAY, that was the deal breaker. They were a complete waste of time. and money. We did pay for an appraisal that we now can't get back due to this loan not going through. And the hit we got on our credit has to be repaired, due to them not processing this loan. Just a complete nightmare.

Cardinal Finance practice unfair tactics. I applied for a refinance with the on 12/08 and today I am still waiting to close. I have a credit score of 730+ and salary of 6 figure or more and have more than $50,000 equity in my condo. My debt to income is extremely low. I've went thru 2 rate lock extension and now on the third one and NO ONE can tell me why my loan is not being closed. I've been told several time the loan has been approved and just waiting on underwriter. The issue started once they received a copy of my license and noticed that I was black. Yes I think this company practice unfair lending against minorities. I have spoken to the manager John Morgan several times who ensured me he would personally oversee this and get it to close. He also could not tell me why this loan was not closing. He explained to me the loan was stuck in a cycle. They would request an updated copy of my paycheck stub as well as my bank statement and I provided the information within an hour or two. The according to him by the time they get to it and review it the information is out dated. My loan advisor had a different explanation which was the company is extremely busy and have more loans now than they ever did before. This does not make much sense considering I am going on 3 months and still no once can tell me what is the status of my loan. I spoke to someone else on Friday since I was scheduled to close for the 4th time on the 22th and she informed me my loan was waiting to be re-assigned. No other information because she didn't understand. This is their way of refusing to loan to minorities.

My Cardinal loan rep was honest, quick, and responsive. They provide a convenient customer portal, which displays the loan's status, ETA on completion, and let's you know which documentation is still needed (although my rep would call, text, and email for reminders as needed). The signings were all digital (with the option of going with paper), which was super convenient and speedy. Their portal was amazing - with access to signed documents, etc.My *** was just amazing personality-wise. *** was so responsive. She would call if urgent, text if time sensitive, and email when it was not time sensitive. Her communication with us was spot on and timely. I came into the load a bit skeptical because I was referred to them by my realtor, but they quickly resolved my concerns of honesty, fees, and process. My rep didn't know I was testing her integrity at the beginning, but she passed with flying colors (I had asked if we could get a loan that was not legal to see how she would respond - there was NO hesitation in her declination response)! I was sold on her and her company at that point.The fees were surprisingly reasonable. The turnaround time on our loan was shockingly fast. Man, this was a super easy process compared to previous experiences.What can I say? She just wow'd me and so did the company. We really felt this was a blessing from God - we were overwhelmed with life's adversities and challenges. We desperately needed someone we could trust and someone who was knowledgeable and competent. We bowed before God afterwards and poured out our gratitude in prayer for sending us to ***.

I have Cardinal Financial Company as my mortgage company. My complaint is that Cardinal was supposed to send my a refund of my county personal property taxes on my home back to me because the County of Winnebago assessors refunded my TAX monies back to Cardinal Finance do to I filed a 100% service connected disabled veteran with Winnebago County for an exemption.Cardinal Finance told me the disbursed the funds by mail on October 15th, it is now *** 2021 and I have yet to receive my county tax refund monies. Now if this was a small amount of money I wouldn't be quite as upset but I'd have to say that $2,400.00 plus change is not a small amount of money. Each time I call the company and speak to their service personnel I get the same run around, It's been mailed , that would almost be laughable if it were not so pathetic. They want me to believe that the mail takes 3 weeks to deliver a mailed check from *** which is 64 miles from *** where I live! come on... really? it does not take 3 weeks by mail to go from *** 64 miles to ***. and today the service person just hung up on me when I refused to accept her answer ! What a company, makes me wish I would've choose a different company to get my mortgage through. It does not take a great company to collect your mortgage payment every month, But it does take a Great company to follow through and see that their responsibilities are completed in a timely manner ! of which they have not ! and as of today 11/03 I still have not received my Personal Property Tax money refund . These are the kind of business practices we need to avoid, they can take your money yet fail when it comes to returning it to you in a timely manner ! Sincerely

I'm not sure whether the bigger problem is Cardinal Financial or another entity, although both are extremely disappointing, and they seem to be grossly incompetent in their respective roles. The individual in question was very communicative early in the process, but when hurdles appeared, they became virtually nonexistent. They did not return calls, respond to emails, or text messages, or support the process they initiated as the Loan Officer in early September. Cardinal Financial seems to rely on a team of Customer Advocates, especially when the going gets tough, all of whom are schooled on the mantras of 'What else can I help you with?', while being little more than low-level minions that simply listen and say, 'I'll put a note in your file.' Not only would I give the individual failing marks in their role, but the entire management structure at Cardinal Financial seems seriously lacking. Constantly being asked for additional information, asked for the same documents on multiple occasions, and most disturbingly having a closing scheduled at which no one but us showed up for (since Cardinal postponed it, but did not have the courtesy to contact us, the customer!) And in the absence of the Loan Officer, his superior, Oreo Mange, was supposed to contact us on at least 3 occasions, but never did. This individual would be the face of Cardinal Financial to many would-be consumers. A disappointing and incompetent face at that, but probably completely reflective of Cardinal Financial itself. Caveat emptor!

From the start of our loan our person we were working with seemed helpful and like they were on top of things, but towards the end of our closing We have never worked with a more unprofessional and disrespectful person in our life. Our mortgage person continued to get our names wrong would address myself as your woman or your girl and pushed our closing date continuously back due to their lack of preparation. The first three weeks after we continued to check in was told everything was great and we were good on documents then the last week they changed multiple documents because they forgot to quote us on certain numbers and then changed the cost to close 4 times due to them not having correct debt to income ratios or including irrelevant accounts that were previously closed. They continued to email inconsistently requesting documents that we had either already provided multiple times or documents t hat had nothing to do with our loan. We had a VA loan and yes there were a few more steps to receive the loan and qualification but that still doesnt change the fact that our mortgage advisor knew nothing about how to proceed. Our realtor had the hardest time getting any documents from them and when they would say they would have a document prepared for closing they got it to us two days later which pushed us even farther back. The title company was upset due to our mortgage advisors unprofessional attitude due to mistakes that were on their part, that the sellers we were working with graciously rolled with every setback. From hanging up multiple times on my husband because he did not want to speak to us when we were already supposed to be set to closed, I would not recommend this mortgage company if this is how they treat people. When we are able to refinance our loan it will not be the Cardinal Financial. This was a terrible experience for us and if I could give zero stars I would.

I worked at Cardinal financial for 6 months in the support department. It is a very shady company. I received discrimination first hand by this company. Towards the end of my employment the work volume was running low which made the employees performance (# of phone calls) look bad. There was nothing we could do about the number of people that called in. Being in the mortgage industry this is very common. Some of the people were told they would be placed on a performance contract to improve their numbers. They were told they would be given 1 month to improve. Less than a week after signing the contracts the employees were all fired due to performance. This is the shady part. I have evidence of other employees (30+) who were let go for all different reasons the same week. This is where the discrimination comes in. Some people who were fired due to performance but were friends with the hiring managers were offered 4 weeks of severance pay. Others were not. Some employees who were furloughed due to low volume were offered severance packages and others were not. There was blatant favoritism and discrimination going on in plain sight at this company. Cardinal financial let go 30+ people in the span of 1 week disguised as different reason (Using too much PTO, Performance, Low work volume, not enough work knowledge, down sizing of the department.) Even though the employees who were let go were all let go for the same reason, Low call volume. They disguised it as other reasons so they would not be responsible for the employees unemployment or were not obligated to offer severance packages. Cardinal did nothing but talk about how great their company culture was the whole time we were employed there but it is very obvious there were politics going on behind the scenes in regards to who would be taken care of in case of downsizing. I have been in contact with the people who were let go and I am going to take legal action against this company.

Unbelievable. I've had a very similar experience to other 1 Star reviews below. I went with Sebonic for my home refi on 11/22 as they had the best rate (2.365% on 30 yr fixed) with low costs and 45 day close. They caused numerous unnecessary delays and I had to continually follow up with them to check the status. When they delayed, they would extend the lock, but have me sign documentation stating that I requested the lock extension. Yes, I wanted the lock extension, but they extended the lock based upon their own delays. For the most recent lock extension that asked me to sign a disclosure saying I requested the extension and I would be charged $795. Again, they caused the delay and they extended the lock on their own volition. When I inquired about this, they said that I should just sign it and they would take care of it later. I responded that the issue is that this $795 charge should not even be there in the first place. I provided all requested information/documentation to close on time. They continued to delay and didn't seem to know what they were doing. I tried escalating this to get upper management involved. Rather than trying to determine and resolve the problem, they blamed it on me, and tried to sweep everything under the carpet. The production mngr Brandon W confirmed that I "have essentially perfect credit, plenty of equity in the home, and more than enough income to qualify." But rather than trying to resolve the problem, he told me 4 months into the process (after the rates have gone up) that he will need to cancel my refi and I can just reapply. I then spoke with their consumer advocacy department, which was a joke. While they did listen to my concerns, they could not even tell me the status of my refi and whether it was still pending or if it had in fact been cancelled. Now, no one is responding to my emails seeking information about my pending refi. 4.5 months later and I still do not know if my refi is pending or if it has been cancelled. I get zero response from Sebonic when I ask these simple questions. Do I still have a refi pending with them? Who knows? They won't tell me or even respond to my emails. DO NOT WORK WITH THIS COMPANY if you value honesty, integrity, or customer service.

DO NOT USE THIS COMPANY ! UNFAIR Business Practices, lack of fair reporting and communication; withholding necessary contact during process, and total MISrepresentation of a promised deadline for closing. They could have asked me for MOST of the documents they needed in the first 2 months, yet they kept frustrating the process, causing me terrible stress (I am 71 yrs old) by coming back over and over and over to ask for MORE, up now into the 4th month DEC 2020, Past the promised closing date of OCT 31, 2020. At one point they said my debt to asset ratio not good, so they would have to payoff one of the Credit Cards. I said that was great. AGAIN, I figured there would be no more hold ups. My last email correspondence in NOV 2020, led me to believe we were going to close very soon. Then with NO warning I was told I needed to look in The Portal. I went there and found, Cardinal was now wanting COPIES of the Statements for 12 OLD accounts on my credit report which had been closed or dormant for years inactive. I told Cardinal that would be impossible to do! I was broken at this point. VERY UPSET, I reminded them that to consolidate the debts (4 Credit Cards) we had discussed in the beginning, was all there was, and the reason I APPLIED FOR THE LOAN in the first place was for me to pay them off! The last straw was when they told me THEY would have to, do the actual pay offs on the 4 Credit Cards! Very angry now, I called to tell them to FORGET THE LOAN, and that THEY were NOT going to put me through what they did already, and now taking my dignity away by not allowing ME to pay off my own debts. Again they could have told me that in the beginning. I could have gone to another Company, but instead wasted 4 months! I have never been late on any payment ever. My CREDIT was excellent! I was sitting on $400,000+ in assets too. THERE was NO reason to treat me the way they did and to not approve THE LOAN! And NOW my Credit is NOT good because they did a hard pull! So they messed that up too, not to mention all the hardships from Covid! This is mental cruelty! By not being honest and forthright, and dragging this process out painfully, I could have gone somewhere else to secure a loan! I feel the least they can do and I DID ask them which they never replied: is to REIMBURSE me for the $675.00 but they would not! Cardinal also did a hard pull on my PERFECT CREDIT Rating of 7.7, charged me $675 for the appraisal for which I got NOTHING in return. They left me in a really bad place, all the way around with no recourse! It was ALL for Nothing!

I used Cardinal for a refi of an existing loan to get a better rate and terms. The process of getting the loan to closing was a drawn-out adventure in itself, which is not surprising. They have many departments not fully communicating and working together very well. Then the actual closing blew up like this: The FIRST closing happened in February . I went through the whole process with a notary visiting my home, signing through a big stack of papers for an hour, and everything seemed OK. Then I noticed after a week that the old loan at my original bank didn't seem to be getting paid off despite the new Cardinal loan showing up in their online system. There was a lot of confusion until we discovered that the wire to pay off that loan was turned around by the title company. It turns out that Cardinal did not include my wife's signature on many of the required pages for the loan, so the title company refused it. This took several weeks of mystery to figure out until I made a short phone call myself to the title company, and they explained it. When Cardinal and the title company finally spoke about it they got new closing docs. A second closing was scheduled at my house. Right at the beginning of closing the paperwork didn't seem to have changed. I called my agent at Cardinal who was shocked to find out we were doing a second closing and to stop immediately. Third closing is the charm! We got the paperwork straightened out and at the THIRD closing at my house the signature lines were all there and the loan closed and went through. NOW FOR THE FUN PART: Cardinal's production department sent the paperwork from the first botched closing to their customer service department. So online and in the company's computers my first fictional closing appears to be the only one on record. Thus, my dates are still screwed up over a month later and I'm now receiving phone calls from their collections people asking where my payment is. Despite my repeated requests via phone and email for the sales department to sort out the mess with the customer service department I STILL HAVE TO BE IN THE MIDDLE OF IT. Just today I had to scan my correct closing documents to prove to the very company that holds my load that their paperwork is incorrect. I suspect that I will soon be dealing with the national credit bureaus trying to convince them that I'm not REALLY late on my mortgage because the mortgage on record in the system is STILL INCORRECTLY DOCUMENTED. Fun! This is taking up hours of my work days and causing a lot of frustration. So far I have been assured that everything will be OK and the system might update itself in 30-60 days. The bottom line is that there are many different people in many different sections of this company that appear to be at odds with each other, sometimes throwing each other under the bus, with the effect that I am doing a lot of extra work to discover and patch over the mistakes that have been made, and are as of right now still floating out there making my life a headache when all I want to do is pay the correct mortgage on time and keep my credit history clean. Even though I have been emailing and calling all over their company (my loan officer, her supervisor, two levels of customer service, and their third-party collection hired guns), watch below as their robot replies with this automated message: "Thank you for taking the time to provide feedback and for bringing this to our attention. We would like the opportunity to speak with you so that we can get you connected to the right Loan Officer. At your convenience, please contact the Cardinal Financial Consumer Advocacy department at (XXX) XXX-XXXX or via email to ***."

Initially, working with the loan officer was great as we began our refinance on January 21. She was very responsive, explained things clearly and provided a complete list of required documents through their online tool Sebonic Octane: payslips, W2s, bank statements, previous mortgage statements, retirement statements, insurance policies, etc., which we submitted promptly. However, the simplicity of the process soon ended. We frequently received additional requests for more or updated information we had already submitted. On January 29, February 13, 17, 19, March 1, 6, new tasks were assigned via Octane, prompting us to submit documents quickly. After over a month of silence, a different team member began reviewing our documentation. Due to the lengthy review period, we had to resubmit many documents with current dates. We encountered several issues: 1) a lien from the previous owner had not been removed by the former realtor/bank, 2) they demanded extra insurance on our homeowner policy against our agent's advice, 3) they requested all mortgage statements from the past 6 months plus proof of payments, despite our credit report showing timely payments, 4) our credit was pulled multiple times, requiring us to unfreeze it for each check, 5) they asked for additional documents but provided no upload option on the Sebonic Octane website. The entire process was a stressful and anxiety-inducing ordeal. On April 27th, my husband inquired about the delay, and the loan officer admitted it was taking a long time, with a target completion date of May 4th. On April 28th, we were informed our loan was cleared to close, and closing arrangements would be made. We reviewed the closing documents via Octane on April 29th and closed the refinance with a notary at our home. On May 3rd, we were notified that our loan had been funded. With credit scores over 800, we expected a quick and smooth process, but it took 70 days to close. Had we been purchasing a new home, the seller might have accepted another offer in that time. The closing documents promised an appraisal copy within three days, which we had to request separately. We mailed the first payment for June and set up automatic payments from July 1st. However, our mortgage was sold 15 days later, and the August payment failed to draft. We received a single 'Notice of New Creditor' letter and experienced communication issues with both Cardinal Financial and the new creditor, making it difficult to pay our August mortgage. I am relieved to be free from Cardinal Financial and would not recommend them. Their lack of communication and repeated requests for documents made for the worst experience we've ever had, despite their slightly lower rate and high reviews. The minor savings were not worth the frustration.

Run from this company! In a year of high stress they have only added to my stress but my debt as well. Started my process in May the Loan Officer/Salesperson *** told us how easy this was going to be and we should be able to close July 1, my FHA loan was locked in a t 3.35. I paid for the appraisal. He also stated how he would be there for me to contact and be available for any questions. Not true his voicemail is full on one of the numbers and if you leave a message on the other he might respond in 2-3 days. I submitted everything asked for within 2 days and was contacted by our first Transaction Coordinator *** who then told me my file had gone to underwriting and was approved awaiting the appraisal. I was told the appraisal had been ordered. A week went by and I heard nothing. After a couple days of trying to reach either *** or*** without success I finally contacted Taylor who said she would send off emails as to why. At this point I was contacted by *** (*** supervisor) who told me that they were having trouble with getting an appraiser and they fired (exact words) the middle man they used for appraisals. I told him we had an appraisal done quickly when purchasing 3 years ago so he tried to call that appraiser with me on the phone not realizing that it is illegal for the lender to call the appraiser. They found another company who said the appraisal would cost $400 more and I had to agree to this to proceed. A week later they sent me an email on June 17 saying who the appraiser would be and that the lender requires that you schedule the inspection withing 7 days of initiating the lending process. We were already at 20 days. A week later I had still not heard from the appraiser so after failed communications again I was once again contacted by Orial who told me to contact the appraiser. After much negotiating with the appraiser I was able to get him to commit to a July 9 date. Next I heard from*** who would be our 2nd Transaction Coordinator who said since it has been so long I would have to update my docs in my file which I did the same day and I had to call *** and with someone on the phone have them call my creditors to prove what the statements said. I did this the same day also. Then I was told it went to underwriting again approved again but the underwriters were asking for all of the documentation from my divorce 10 years ago including my child custody agreement (my kids are over 18 at this point) otherwise they would not approve my loan. It took me 6 hours but got them everything including the deed for the house my ex sold 6 years ago. The appraiser came and when I called to inquire about when the report was due in I met my 3rd Transaction Coordinator April *** who then informed me the previous 2 were either transferred or left the company. The appraisal was due on July 15. On July 16 I called to inquire about it and was told there really wasn't anything that could be done they would send emails but I should contact the appraiser and ask him when it would be done. The appraiser was not happy said this was against the rules but the appraisal finally came in July 17. As April was going over everything panic set into her voice as she realized whoever ordered the appraisal ordered one for a conventional loan and not FHA. I got a panicked call from Orial who then said I had no option but to switch to conventional loan at a rate 4.12. Frustrated and tired I agreed and was told off to underwriting for I think the 4th time it would go. In this time they have hit my credit report 4 times and Orial keeps trying to tell me it is OK. Well today I get the call that my husbands credit score dropped no loan. We can't see it on our end only on their end. They told me that there is no reason nothing hit it no late payments and no we cannot see the credit report. This company has ruined what was left of my summer ruined what was left of our credit and ran up a charge card for an appraisal that I now "own". I am still in shock that I have and now in this position of trying to repair my credit so I can once again start this process with another company. I would really like to be reimbursed for the appraisal and am starting that fun process next. I would not recommend this company to anyone they lied to me laughed at me talked down to me and do not know the meaning of customer service.

There were three main reasons we decided to use Cardinal: 1) the Complaintsboard.com rating and the Complaintsboard.com reviews; 2) the fact that their loan originator told me they specialized in helping self-employed people get home loans; and 3) that he also told me they were a direct lender and therefore could close more quickly than the broker firms. We ended up feeling betrayed on all three fronts. He told me he'd be there every step of the way, available any time. I will try to make a long story short. There were many supportive statements made, many claims about timing that failed to materialize, an absence of availability at crucial times. Our main contact knew from the beginning that we were working with non-motivated sellers who seemed unlikely to extend the escrow since we asked for 45 days and they only granted 30. From the original closing date until one week past it, our emotions were yanked around by statements like, "I feel certain we will have a response in the next few minutes or first thing tomorrow morning at the latest," and "At this time I would expect us to be able to close Monday." Of course neither of those manifested, nor did heaps of other rah-rah positive statements about their proficiency. While I do think our rep and his manager did what they could, and went to bat for us at the end, ultimately their underwriting departmentwho has all the powerwas utterly miserable at their job, at least from the perspective of consideration for the customer. We had everything they wanted submitted to them by June 22 and a closing date of July 8. As the closing date approached, there were just days of waiting for underwriting to advance our loan. We were told we had priority status from the beginning, but it didn't matter once it hit underwriting. Or if it did, underwriting had too much work, meaning the company fails the client by not hiring enough underwriters. We asked for extensions three times and finally got granted to the 15th, and on this final day, Cardinal finally returned a call to the title company and told them they were still waiting for underwriting. On this final day, underwriting asked for YTD income and losses. Something you'd think they would have asked for AT THE BEGINNING of the process. They literally made our lives a living *** for a week because everything that underwriting kept bringing up should have been scrutinized in the first pass. For example, if you need both borrowers' signatures on a letter they submitted 17 days ago, why wait until the pressure of the deal failing is in your face to ask for it? When there were literally only minutes left before we would have had to get in the car and drive to the title office to sign, a Cardinal rep sends an email asking for more conditions to be met. And why do this without cc'ing your whole team, who at this point was fully aware of the deal about to fail and some of them were busting their butts to escalate this to the "deal with immediately" status? They have promised us to return the fee for the appraisal. We'll see if that happens. They, as a company, have totally lost any trust we had in them. Overall, I'd give our loan originator a C. He seemed sincere, but he did not live up to his words on several occasions. We spilled our hearts out to him about the anxiety the process was causing us and he didn't even bother to call or email to say "I'm sorry" when we were finally declined. His manager did better, but it seemed to take the threat of a lawsuit for him to make us a priority. We do understand that the pandemic has meant more scrutiny by underwriters, but their failure to address our pandemic-caused income decline until the day before our final extension closing date requires I grade them an F. And the company is responsible for how the clients are treated, for hiring those underwriters, for the policy that says the public interface staff doesn't have access to the schedules of the underwriters working on their files. That's right, that is what we were told. Send something off to underwriting and it is a black hole that responds only when they are ready. Twice I was told underwriting responds within 72 hours, and both times this proved untrue. Once it was over 100 hours in their department. That is a helluva long time to wait when you are trying to negotiate extensions with sellers. I give them one star because there was clearly some effort on the part of some of their staff to push our loan through, to tell our side of things. But the company, I'd give a zero star rating.

Horrible service, mislead me to the point of no return and would not let me apeak to anyone in management The loan process started out Simply enough I contacted many different lenders and chose this one to work with as the initial person I spoke with was easy to work with and I had all the answers. The problems started when the transaction coordinator got involved she would not return my phone calls or emails in a timely manner or even respond to anything that I said instead would just completely ignore me and request new documents. I thought everything was getting better and her supervisor got involved we started making progress up until the very last minute 4 months after I started they said oh we should have noticed this at the beginning we can't do this loan at all because you have an unrecorded mortgage that you have been paying on for two and a half years and it should have been recorded for at least 6 months. No help at all to resolve the issue when I asked to speak with somebody above the manager that I was speaking with he rudely told me nobody has the time to speak with me and this is not important. Now I'm just simply requesting my entire file be sent to me so I can go with one of the other for lenders that I called and spoke with that said the issue that Cardinal Financial has is not an issue with them and they must not be intelligent enough which is the same thing my title people and everybody else has said. I'm very sad by this I wanted this to go smoothly but this was the worst customer service experience that I've had in a long time. They wasted a lot of my time and money and the lack of professionalism is astounding. If I could speak with somebody that could actually listen and interpret what I'm saying in upper management that can get things done I'm sure this could have been resolved but unfortunately I was not afforded that opportunity I guess being a disabled vet and a consumer of mortgages with the legitimate complaint about how they are operating or not operating their business does not entitle me to speak with anybody in upper management about my business dealings with this company. I would not recommend this to anybody and I see that I am not the only person that has dealt with this lack of service.

Horrible customer service and lack of communication. 6/12 I spoke with loan officer and started my paperwork to refinance I also paid the 500.00 fee for the appraisal. I submitted all paperwork with a few days of request. I was told I was preapproved for the loan and should be completed in less than 30 days. If has now been over 90 days and I have canceled the request. I have been asking for documentation multiple times and it's always the same documentation that expired because it was taking so long. The loan office was awful with communication as well and his boss and his boss's boss. The only person that I could ever have conversation with was the TC. Multiple phone calls, emails, and text messages and no responses for weeks on end. I did finally speak with my loan office two weeks ago and was informed I was his top priority and he was focused on my file 1000 percent. Well that didn't happen. I called again today to get an update and was informed it was kick back out of underwriting again for the second time and was requiring multiple documentation again. No one had even bothered to inform me of this. I of course had to call and find out. Also there was not one piece of documentation that I was missing along the way. My rate lock kept expiring and after 70 days it couldn't be extended and would have to be relocked. I was told it would Be taken care of and not to worry and it was never relocked. I feel they just kept dragging it out for who knows what reason and now after they told me they need more documentation I decided enough was enough. I have now canceled the application and requested my money back for the appraisal that I never even had. I was told my my loan officer that I had to pay the appraisal fee up front or they couldn't lock my rate. I later learned that isn't true and can be paid later. I was also told by my loan officer to not have the appraisal done until after my loan was officially approved in case something happened and then I wouldn't be able to get my money back. That is what I did even though my loan officer kept saying I was approved and not to worry. He then proceeded to tell me that I was the oldest file n his desk and all others closed working 36-60 days. Not very convincing to me! I want my refund and want the hard inquiry removed from ku credit report since they gave me the run around. All they needed to do was get me to closing and they didn't.

Peoples Home Equity never Did applied VA Funding refund to my principal, were bought by Cardinal, and have ignored my attempts to get it back. In 2016 I purchased a home through a VA loan, and People's Home Equity (PHE) was the mortgage company. In April , I received a VA rating retroactive to 2015 and was entitled a VA Funding Fee refund. I contacted PHE about the refund and was placed in contact with Tracey Branson to have the refund applied to the principal of my loan. In 2018, I stopped receiving correspondence from Ms. Branson, and contacted the VA to look into the matter. The VA Regional Loan office sent me information that they had wired $3135 to PHE on 9/1. In October , my loan was transferred to Midland Mortgage. I tried to get into contact with PHE, but they no longer existed. I also asked for assistance from Midland, but they could not help, as the money was wired to PHE. In August, after much digging, I called a number on PEH, and it diverted me to Cardinal Financial. I finally got in touch with someone at Cardinal, who explained to me that Cardinal Financial had bought PHE, and also discovered that Tracey Branson was now working for them. The customer service representative was *** and seemed willing to assist, but her follow-up emails were weeks at a time. For instance, I sent the info requested from her on Aug 20, 2020, and received a reply on Oct 28, 2020 requesting more information. I sent information to her again on November 23, and have not received a single email since. In February I called customer service to follow up, and then called again in March, and now three times in April. I called Cardinal Financial on April 19 and got in touch with a customer service representative. I explained the ENTIRE situation again, and he looked up *** and said that he would send her a note and that she would be returning my call immediately. She never returned my call, so I followed up on today, April 20, at the same phone number, and no one knows who she is and could help me. Cardinal Financial has $3135 dollars that I paid into the mortgage that the VA has refunded, and I can't even get an answer to where it's at. I've lost out on more than the $3135 due to gains I could have had in investments, as well as interest on my home loan. I feel like I am being ignored. These practices are absolutely unethical, and I will notify as many 3rd party agencies as possible to get involved.

They are pursposly delaying my refinance in order to not fund the loan they pre-approved me for causing choas due to their inability to communicate Cardinal Financial's disclosures and difficulty to retrieve signed documents make it extremely difficult for me to understand my closing costs and expectations. I have complied with every request they made and have all submitted my documents the same day they asked for them. Since starting my refinance process it has been 68 days and there are weeks that go by without an update. But every 2 days they send me a request to sign a Closing Disclosure and they do not send me a copy of what I signed. I have 4 refinances with them, not just one. They have asked me to sign 15 or more Closing Disclosures per loan and have extended my clsoing date over 10 times due to no fault of my own and without explaining to me the reasons why, keeping me in the dark without setting expectations or explaining their reasoning. I have refinanced 5 homes recently with another lender and have closed in 25 days or less. I am very familiar with the process and I have all my files and documents organized and I have complied and turned every document in the same day they requested them. Their delays and inability to move smoothly and their lack of communication of where I am in the lending process has caused me servere anxiety and financial losses as I was told I should have my funds in 30 days or less. From the 4 loans 3 I own with no mortgages that I am doing a cashout ono and one i'm refinancing for a better rate. I am 40 days behind on the refinances. There is no reason for them to request for me to sign discloures twice a week if they don't have a set closing date. Their constant requests for CD signatures has caused a confusion in what I will be getting at closing as well as missed expectations & deadlines. Every time I send documents they request they take 7 or more days to respond back. I reached out to their consumer advocate customer service line and they were not helpful at all. They said they have my files and somoene will reach back out to me. I followed up with an email to inform them that no one has called and it has been 7 days with no response. What am I to do? Take my files to another lender and wait 30 days to close or have an expectation that I will be closing in 7 days then find out 7 days later that they need 7 more days then another 7 days and they tell me we are in underwriting then 7 more days later that they need one document then 7 days later and it's been like this non-stop. There has to be an end to this.

My mortgage jumped up $300 per month with no prior notification, no missed payments, no late payments, no increase in property taxes. When I got my February statement it showed that my mortgage was going up $300 per month. This was the first I had seen or heard that my mortgage was going up. There was no prior notification by mail or email. I thought it was in error. I called on X-XX-XX to ask why my mortgage was going up. I was told repeatedly by more than 1 rep, that there was not enough in my escrow account to cover my insurance and property taxes. I continued to ask why there wasn't enough money in my escrow account. I was told that my home owners insurance had gone up. That is correct. I changed insurance companies in November . My insurance went up $90 per month. I was told that because my insurance went up, it created a deficit in my escrow account by more than $2200! I advised them that I understood there was a delay while I was changing insurance companies but I did pay $1240 towards my escrow account when I made my payment on December 31 for January 1. They told me that brought my deficit down to $2200. The indication then is that the deficit was actually over $3000. They told me they had to advance me the money to pay for the insurance and the property taxes. I continued to ask what else had changed to create such a large deficit. I was told over and over that my insurance had gone up. Yes it did -$90 per month, 2 months ago. By my math that is $160 total. What else changed to create that big of a deficit? They continued to tell me only that my insurance had gone up. And this was not a one time deal. I was going to be charged an additional $300 per month for a year. I advised them that I was not able to afford that additional $300 per month. I was told that I could file an appeal to extend the payments out for longer than a year. But I was never given any other explanation for the deficit other than my insurance went up. I asked repeatedly what else changed? That was the only answer I was given. I checked with my county tax assessors office. My property taxes have not gone up. I have a fixed rate, not an adjustable one. I'm not behind on my payments. I pay my mortgage on time and usually early. I pay extra when I can, granted it may only be $50 or less but I do pay extra when I can. Where exactly did a deficit of over $2200 come from? It appears to me that they have mishandled my money and my account. Unfortunately, since I cannot afford the increase and my credit score is not fantastic, I am being forced to sell my home of 25 years. I will not do business with this company again.

Terrible customer Relations and learn closing sales. I have started a mortgage process with this company for months ago and they had put me through as serious emotional rollercoaster they have approved me I gave me 5 closing disclosures and every single week they kept adding conditions and I have complied and provided all documentation requested I have paid for a praise Ul's I have done so much work even the loan officer company that I was working with said that the performance and service of this company is in question they had 2 other loans back out of it from this company because of their inability to facilitate people but because they dragged me out for 4 months and kept making me do changes now I can't even pull out and go to a different loan so they have severely says destroyed my ability to go somewhere else and do things to move forward for my family I am a father of 3 I own 2 businesses and I have made decisions and arrangements based off of this approval I am so disappointed in the way that this was handled they were ready to close and they were asking for documentation that is not even in question and every time I tried to reach out to get help no one would ever get back to me and now I am so stock and I'm in such a position that it's not dig out obal I am so disappointed absolutely ridiculous Li disappointed in the way that this went down there is nothing to disqualifies me for this loan they just wanted to continue to drag and drag and drag it out not to mention they've drug everything through mind through the mud my credit my income and everything of that nature was above requirements I have provided every documentation at every go requested form that ever was needed my loan officer has done everything that has been needed and still they just wanted to keep going and going and going now I do have unlimited amount of documents that I have saved from day 1 to now and I have provided those to legal representation and I was informed that there is a name for something that they were doing. I am also inform not to put out too much information about my current plans however I was also informed by legal counsel that I should go to this website and file complaint against this business through the way that they do business they have now destroyed my life and my family's life for the next 12 months because of the way that they did this. I am so disgusted and hurt by the way that this went down and I don't even know what to do all I ever wanted was to close on this property so I can move forward providing for my family and now that's not an option. It further documentation is needed please let me know I will provide it I just don't want to attach it to this because I don't know where all my personal information is going to go

The mortgage company is not honoring the original interest rate of 3.115% and is charging an extra $8651 I discussed to start my refinance in December . On December 8th, I received a quote for a 30-year fixed at 3.115% with a 0.017% loan fee. I signed the necessary documents to lock in this rate. On December 15th, Cardinal Finance deducted $625 for property appraisal. The appraisal was conducted by a vendor selected by Cardinal Finance on December 29th. I never received the appraisal report and escalated this to Cardinal Financial. Finally, on March 5th, it was confirmed that the appraisal order was canceled and they planned to order a new appraisal with a different vendor (see attached email). My original rate was extended. A second appraisal was conducted on March 26th, by a vendor chosen by Cardinal Finance, and I have yet to receive any report. On April 6th, I was informed via email that they were still working to obtain the report. On April 8th, a manager called and left a voicemail asking me to call back. I returned the call the same day. On April 9th, Justin informed me that my original rate of 3.115% could not be extended past April 9th, and the new rate would be 3.615%, or I could keep 3.115% by paying $8651 in points. Cardinal Commerce is at fault for not completing the appraisal in time. If the Cardinal team knew about the rate lock expiration, why didn't they follow up with the appraisal company to complete it a second time? I'm unclear why the second appraisal isn't done and why I was only informed of the interest rate expiration on the last day. What I need: 1. First preference: Complete my appraisal quickly and close my loan with the original rate of 3.115%. 2. Second preference: Refund the $8651.00 for points you plan to charge with a 3.625% interest rate and the appraisal cost I paid. The $8651 represents the opportunity lost because Cardinal failed to close the appraisal and loan on time. Issues I faced: 1. I lost nearly 4-5 months on this refinance. Now I need to restart the loan process with another lender, and the mortgage rate has increased to 3.615% or higher, which will cost me significantly over 30 years. 2. Since the loan wasn't closed with the lower interest of 3.115% in the past 4 months, I am losing money as I am paying higher interest on my current loan (approximately $700). 3. If I had chosen a different lender, I wouldn't have lost this time, and my loan could have closed by January , saving me money due to the lower interest rate. 4. If I refinance with another lender, another appraisal will be required, which is an additional hassle.

Extremely poor customer service. They string you along with constant requests for same documentation. Never give a direct answer to a direct question. Cardinal has made numerous mis-steps in our loan process. These issues started 1/3 - onset of loan process. ALL required information was uploaded or answered within hours of their request. They requested the same documents numerous times even though they were emailed each time a step was completed. One month into process I sent an email complaint to everyone involved on the loan (shown on Octane) and received no reply. I was re-financing from FHA to VA loan for lower interest rate. Cardinal should be ashamed of how they treat Veterans, including me. The rate was set to expire, which I questioned (via email) several times, stating I would NOT pay an extension fee due to Cardinal's delays. Get further in process and see an extension fee charged, which they did eventually waive, only after I threatened to walk away since I was talking to other lenders, six weeks into the process. A notary came to our home last Friday 2/21 to sign closing documents. He reeked of day-old alcohol, as if he had been out drinking the night before. This is very unprofessional and will become apparent in the next details. Signing on 2/21, with a 3-day right to rescind would be Tuesday 2/25, although closing notary stated Monday because 'banks are open on Saturdays' - WRONG! I assumed things would be done by Wednesday 2/26 - WRONG again. I receive an email at 6:30pm Wednesday 2/26 to print, sign and fax more documents. Thinking I'm done - WRONG again - received an email and call today 2/27 that they 'lost' a document that I remember signing and handing to notary. Print that, sign it and email it to notary, along with an extremely frustrated email asking for answers by end of day. Guess who called who at 4:30pm today - I called them because they went silent, AGAIN! A women 'passed the file to an attorney to look at and would have them return my call'. Surprisingly he called back, listened to our absolute frustration at the utter lack of professionalism, extremely ridiculous loss of paperwork, the fact that they put me past the 3-day recision deadline and numerous other issues. He was 'going to call Cardinal, expedite this up the chain and ask that they have communication with me by end of day'. Here I am at 7:39pm and no communication. Why am I not surprised? Their advertising of 30-45 day closings is flat out false. Their customer service is a joke, as they do not respond to customers, even when customers request answers by email. Makes one think they do that intentionally so their answers cannot be used against them. The first person you speak to will bend over backwards but after that expect to be tossed off to inept paper-pushers that don't really know their jobs. One piece of advice to anyone reading these complaints - read Cardinal's replies. Seems to be a pattern of blaming others. If you do one smart thing during your mortgage process - RUN FROM THIS COMPANY AS IF YOU ARE ON FIRE!

The worst customer service ever. Started Re-fi in April and didn't finish until Aug. or sept. No one communicates! So, *** closed a loan for me back in 2017 with different mortgage company. Things went well, he was great so i contacted him to do re fi on another property after Covid hit and rates dropped. We had staying in touch as i asked him questions here and there on insurance rates etc. He had let me know he left the precious company and was with Cardinal Financial. We started process in April and didn't finish til Septempter. The whole process drug out. And due to this i had to keep resubmitting the some of the same docs over and over due to expiring (bank statements, stock statements etc). I had to also resubmit docs that were not expired multiple times. I would ask questions and no one would get back to me despite texting and emailing *** and his "team." loan finally closed and they didn't ask me about putting taxes and insurance in my mortgage payment. I asked to just be able to pay principle and interest and they said it would cost points and delay closing so of course i wasn't going to rock the boat at this point. So i get loan closed and try to to contact website to ask about this because my property taxes and HO insurance were paid for the year already and i wanted to know what those payments were going to at this point. 6 emails later and no reply to date and i have had enough. i brought return business to *** and this is the thanks i get. I even asked at one point about re-financing another property and taking cash out. They started that and at one point i could get out a certain amount and every time they came back with signing documents on that property the cash out amount kept going down. Granted the first time was due to them ESTIMATING property value and actual appraisal came in lower but either way no one would answer questions and i stopped this one due to the first one was not done and they started pushing to get this cash out done faster than the other which *** me off. I am a business owner and all i asked MULTIPLE times in text and email to *** and his team was to communicate: where we were? what was going on? I would get nothing for days and weeks. There were excuses like illness and maybe even as death in the family, but again, i had 4 different folk i was communicating with and no one would tell me anything until i sent multiple emails begging for info. I had another large real estate deal going, and i let them know this and that it was pivotal to get this done because i needed to use the HELOC that was attached to this mortgage so i needed info. But no one seemed to care. *** is the only one who gave me much info at all, but still only after emailing multiple times. I am just pissed still thinking about all this. As i told them COVID-19, I GET IT, IT'S MAKING EVERYTHING SCREWED UP, BUT THAT STILL DOESN'T EXCUSE NO COMMUNICATION. I would STILL like someone to explain to me if i can get out of paying insurance and property taxes out of my monthly payments. i like paying them bi annually so i can put more on my principle each month. Thanks

Employees have a lack of communication. Our contract has lapsed because of the way they handled situations, we also lost our rates. I called Cardinal Financial in June this year. It was recommended by a cousin, who happens to be the seller for the house we were purchasing. At first, everything was good. Brad gave us a list of documents to work on and to get in to him. We had everything done and sent to him within a couple of days. We signed disclosures and all kinds of paperwork. Our closing date was set for July 31st. We asked about the appraiser, we had opted out of an inspection because we have lived in the home for years and know everything that is going on. Our appraiser came out on a Monday 3 weeks in. I have no complaints about the appraiser. The week before we are supposed to close we find out there are things to fix on the house in order to proceed. It was a little inconvenient because it was the last minute, but it had to be done. So we haul *** to fix things in a day so we can get the appraiser back out. He comes back and it passes. We talk to the title company and everything is in place. Then we get a call telling us there are more documents needed and that their person who works with the underwriter dropped the ball. We scramble to get that done. Not only do they send us papers for us, but also sent papers for the seller to sign and tell us it is our responsibility to get them to her. Mind you during all this they are not even speaking to the seller. We get all of that done. Then we are set to close. 2 days AFTER our closing date, the seller and I are calling them to find out what is going on. Someone finally calls us back and let's us know that we can not close on a FHA loan because they dont accept gifts of equity from family members that are cousins. They knew she was my cousin from the very first call we made to them, and they are telling us 2 days after our closing date! They again threw the girl who was working with the underwriter under the bus. I complained about the lack of communication, and about their system requesting documents that we have already sent in. One was for our taxes, which I sent to Brad because he told us too. When I told him that, I was told to never send him things because his email is a black hole! My taxes were in the same email as my original documents, which had all been turned in. We sent in documents to his secretary. She had them for a week, and the lady working for the underwriter started calling us because they needed them. The secretary finally sent them over. At this point they said we had to go for a conventional loan, and told us we needed to pay 2 accounts down, and listed credit scores. We payed the 2 accounts down, but when we looked up the credit scores nothing matched to what they had, which means they were looking at an old report. It has been 2 weeks since then. We and the seller have been calling with no response back. So now our contract has expired and we lost our rates because of theseYahoo's. I also did some research. Family members and friends from a previous relationship can give gifts of equity under FHA. So they have no idea what they are doing. I would like my money back for the wasted time, when we could have gone somewhere else and have it done already. That wont happen though. Dont go to these people. They are a waste of time and are horrible.

I applied for a loan Mid-July, now end of October & company keeps delaying closing, adding fees for delays and hidden costs from initial quote. I applied for the refinance mid July and was told this would take typically 45 days. We are now at the 90 day mark and I still have not closed. I was scheduled to close at 6pm today and they called me at 3pm to reschedule it again until Wednesday and my loan quote is good until Tuesday. So now I will get another extension fee from this company when I should not be. I was initially told by *** (loan officer) no closing costs but I would have to pay $525 for an appraisal out of pocket. I asked if I had to since my house was only 2 years old and they stated, yes. So I pay this fee, then I am contacted by*** (Transaction coordinator) and told I needed to pay for a structural inspection, which was another $500 because apparently my inspection for the county inspector not even 2 years ago was not valid. Then Matthew told me I had to pay another $175 on HUB data. Then I am told I need $1800 to close. At this point, you can imagine my frustration as I was told just $525 and closing costs are rolled into the mortgage (which is why my mortgage was having $10,000 added to it). I inquired as to why I now needed $1,800 to close and they said my school taxes were not paid so I had to send a copy of my school taxes I paid in mid August. I did tell them I was going to file a complaint with the Complaintsboard.com over this and that is when they changed my closing costs from me owing them $1,800 to them now owing me $800 at closing. I have sent several months of paystubs, mortgage payments, bank statements, etc. Every time I am set to close there is an issue. I was set to have a mobile notary come to my house for 6pm this evening (10/26) to FINALLY close and end this nightmare of a process with this company and received a call from a *** H (not sure of spelling) XXX-XXX-XXXX and left me a voicemail for a *** (which is not me) to reschedule the closing. As I went to call back, *** called me again and stated that message was meant for me and not the other person and now it was due to needing ANOTHER loan pay off amount from my current mortgage company. When I spoke to *** on last week, she advised they would not need another loan pay off since it was good until October 31 and the payment I made to my current company would just be reimbursed to me through them and we were good to proceed with the closing on Monday (today). This has been extremely inconvenient to me and misleading on the information as I have had to pay $1200 out of pocket and not the $525 I was told and now at double the time frame I was told. I also had to call the mobile notary [protected]) to inform them of the reschedule, and he was glad I called as they did not contact him about that either! My loan number with Cardinal Financial is Loan No. XXXXXXXXXX and according to them all calls are recorded if the calls need to be pulled and I have email chains with them as well that can be forwarded as well if needed. I am now on my 8th closing disclosure with them and each time my payments go up and I get less money back at closing. This company needs to be reported for fraudulent advertising and misleading consumers. Also, *** advised she was condensing all the hard inquiries on my credit into one inquiry since I was shopping for refinance quotes and I still have 3 hard inquiries on my credit, 2 from July 18 and 1 from July 21 so that too was never cared for like promised.

We receive a bill at the closing table that is not on the closing statement and we had no prior knowledge of. I first spoke with the*** Senior Mortgage Loan Originator on October 3 and explained what we were trying to do. She said she would not pull our credit until she was sure she could get us a loan. I am a veteran, so we were hoping to go with a VA loan. So, when we got the news that *** could get us a VA loan and our payments would be less than we were currently paying, we were extremely excited. Then on either October 28th or 29th, *** calls and tells me not to make the November payment to our current mortgage lender because we would be closed by November 16 so we would not incur any penalties with the lender. Well November 16 came and went without any closing date. We are now late on the mortgage payment and have incurred a late fee. The next time I talk to the ***, she tells me we cannot go with the VA loan now because something in the requirements have changed. However, December is coming up and she says we need to pay the November mortgage payment now so we will not be 30 days late. At this point we do not have the finances to pay the November payment and upcoming December payment. So now we are running behind on our mortgage payments, but not quite 30 days behind. *** now comes back and says we can go for the FHA loan and sends us the information. The numbers still look good. Then we go back through the process of re sending information that we had already provided. Now we are up to December 10 and told that the paperwork has been through the underwriter and is waiting for the VP's approval. We are coming up on Christmas and are now told that we cannot do the FHA loan for some reason but can go with a conventional loan. We go through the process of uploading documents again. The credit is pulled again and so forth. I am an LLC and do not have check stubs or a 1099 so we must upload 2 years' worth of bank statements. By this time, we are very frustrated and ready to be done with this. We are now told that we need a profit/loss statement signed by a third party. My accountant and ***'s representative have a disagreement over the form and my accountant will not sign it. *** says she has a CPA friend that will take care of it. We are now around the end of January. Four months later and still no closing date. After several more attempts at getting a closing date, we are now given February 28th. Our hopes are to go in, get the papers signed and hopefully, within the next few days have our debts cleared up. So, we wait for more than an hour from our scheduled closing time for the attorney to arrive. The attorney finally arrives. We sign the documents and are ready to go home but not before we receive another surprise. At the closing table we find out ***'s CPA friend had sent a bill for $600 for working on the profit/loss statement. The fee was not listed in the closing statement at all. We did not receive a bill for the cost nor did we receive a copy of the profit/loss statement. After being at the closing table for around three hours we go home extremely disappointed at what just happened. A week later we receive the cash out, less the $600. According to what we were told by *** and from what I have read online this goes against regulations. The frustration continued for weeks as the accounts listed had gone unpaid as promised by Cardinal Financial and we continued making payments while they gained interest. We closed on February 28 and it took until May 4 to get all the debts paid.

We had a kitchen table closing on 9/21. As of todays date, 10/5, we have yet to receive all of our funds. Customer service from the get go was sketchy. As soon as*** (loan originator) got a rate lock he ghosted me for quite some time. The loan process started 7/25 and has yet to be finished and it is 10/5. Please note, that I understand there have been many refinancing and thinks are delayed throughout the industry. This however, does not excuse the actions taken as of late from Cardinal;; On Thursday, August 27, 09:52:51 AM CDT,*** wrote: ***, Attached are all the items you have requested including the new *** and*** balances. I understand that my *** shows $1324.10. I only want $1000 of the consolidation going to ***. Our goal is not get any money back at closing and not to pay anything at closing. We want the mortgage refinance consolidation total to be as low as possible. Hope that is everything you need. As a reminder I will be on vacation from 8/29 until 9/5 with little to no cell phone coverage. Please inform the notary that we would like to close, sign the papers on 9/6. I will be available until about 10:00AM 8/29. Thanks,*** XXX-XXX-XXXX;;September 4 *** email us that she was sending our loan for final approval; my response to her On Saturday, September 5, 07:44:54 PM CDT,*** wrote: Thank you. Everything looks good. Plz proceed. Thank. Sent from Yahoo Mail on Android; On Friday, September 11, 04:58:24 PM CDT,*** wrote: Ms. It looks as if all my and***'s hard work and preparation has been in vane. The ongoing delays from Cardinal / Sebonic is frustrating to say the least. All our information was submitted to you prior to our vacation, the week of August 17. Now it is time for the 2nd mortgage and the 1st mortgage to be paid 9/13 and 9/15. As such, we once again will have to get current pay offs for the two mortgages and quite possibly new credit card balances as well.*** XXX-XXX-XXXX I emailed *** that*** and I where upset and were going to look elsewhere because of the continuing delays. 9/21 signing at kitchen tableFunds should have been released [protected], they were not; 9/25/XXXX - X/26 email again from Cardinal for more documents (what the ***? Why?) We attach the requested documents again (3 credit card statements); 9/29 Call from*** Apparently, *** is the new processor because *** is no longer with the company. My frustration reached another level. I told them that I was going to file a complaint with the MN department of commerce, Complaintsboard.com and I was thinking of contacting an attorney. She asked, yes again for more documents. They have all the documents that they need. She stated that our file was being *** as urgent and a supervisor was going to contact me; 9/29 later in the day I get a call from Mr. XXX-XXX-XXXX. *** and I where on the phone call. He stated that the mortgages were being paid today. Whatever, I do not believe him. He asked how to fix this. I told him to cut the checks to the credit card companies. He stated that it might be better to just issue me a check and I would pay the credit card companies myself; 9/30 both Both mortgages have been paid off now I wait for a check or something to pay off the credit cards. Or maybe*** lied to me and they will pay off thee credit cards. Who knows now. I don't trust them a lick.;10/1 received closing check;10/2 email from*** and *** that are mortgages were processed;10/5 funds still outstanding from Cardinal. 10/5 I responded to Cardinal that we have yet to receive our remaining monies for loan consolidation.

I believe Cardinal Financial is blatantly committing unscrupulous and unethical marketing practices. In Oct of 2020 during the peak of covid19 where so many people are defaulting on their home loans Cardinal Financial began marketing a bi-monthly option. I use to be a realtor in the early 2000's and bi-monthly payments are unheard of or virtually nonexistent because banks can not truly maximize their profits collecting interest on bi-monthly loans vs 30 days loans. Therefore, almost 100% of the mortgage companies do not allow these payments and will not accept partial payments. If a consumer attempts to submit a partial payment they hold it in the bank's personal holding acct (for a lack of the proper word) while THEY make additional interest on the customer's money which is over and beyond the existing interest they're already collecting on the existing loan. Again, in Oct I received an email from Cardinal marketing a bi-monthly payment to their customers. I was already skeptical from the start based on my knowledge on how mortgage companies operate. I called and spoke w/ one of the representatives to inquire about their so called "BI-MONTHLY" program for new customers to enroll in. While speaking with the rep, I specifically asked what I misunderstanding or where's the fine print I missing. The rep stated it works by customers FIRST pay their loan one month in advance so in the event a customer misses a payment the loan is already ahead by one month. Ok. I specifically asked her are they going to take HALF the monthly payment and immediately apply this payment every 2wks without holding the funds in Cardinal's coffer funds or interest bearing acct until the entire payment is received? She said YES the payment is accepted and held until the 2nd payment is received which at that time the 1st half will be applied while the 2nd payment is held 2 wks until the 3rd payment is received and so forth. So they are only every holding 2wks of a monthly paymnt for 2wks. They never hold it until the the entire 30 payment is recvd. Bi-monthly means the lender is accepting half the standard monthly payment and applying it every 15 days. NOT holding that half payment for 2wks making THEM interest til the 2nd half arrives THEN making the standard 30 payment. She attempted to reassure a few times that's how the bi-monthly program works. I accepted and enrolled with skepticism to see if it works. Dec rolls around. Dec 5th they collected $1180 (due to extra principal being paid) and then collected the next payment on Dec 19th. If it truly worked I should see a payment posted 12/19 for $1180. I DID NOT. I checked my statement and discovered they blatantly lied because they held on to my 1st payment for 2 wks without making a payment on the 19th but rather once they received the 19th payment they made the traditional 30 day payment. I'd call that FRAUD! I called Cardinal to seek an explanation and of course I get a different rep then who sold me this marketing scam that the bi-monthly does not work that way. They CLAIMED some people like to send in half while they hold it so those individuals don't spend it & while the company waits for the remaining payment before making the monthly. So CLEARLY cardinal is in deceitful, unscrupulous marketing tactics to DOUBLE dip in collecting interest off uninformed customers. They're making money off the existing home loans they sold us & to add insult to injury they're doing their deceitful marketing tactics for consumers to mail in half their payment so they can leave these funds in the company's interest bearing acts to make interests vs consumers making it in their own acct. I immediately asked them to deactivate me from this program as I have no problems making my own monthly payments & ME collecting the dismal interest that checking acts give vs big corporations continuing to conjure ways to siphon money from society. I've heard of numerous complaints against Cardinal & just another example how how regulatory boards need to monitor lender fraudulent marketing practices.

The staff at this company have been lackadaisical in handling my time sensitive loan. It's been 4 months and my loan is still not complete. I've been working with this company for (4) months to get my home loan cleared. My loan number is XXXXXXXXXX. From the very beginning this company has been lackadaisical. I applied for the loan on 11/16. On 11/18 I was asked by the Loan originator *** Alphonso to submit some paper work in which I did the same day. I was told by her that it would take 48-72 hours for a response. I didn't hear anything back until 12/3 and *** stated: " I should hear something back from underwriting today." I didn't hear back from her that day so on 12/9 I reached out to her and finally got a pre approval via text. *** stated that she would email me the pre approval letter but never did due to her being on vacation. I was never appointed another person to contact while she was out of the country so I didn't get my pre approval letter until I had to ask her again on 12/12. I went into contract on 1/7 with a closing date of 2/7. We had a few bumps in the road in regards to the appraisal but things were all cleared by 3/5. The appraisal went to underwriting on 3/5 and was cleared on 3/10. Additional paper work was requested from me from *** the Transaction Coordinator on 3/11. I submitted the paper work the same day and it went to underwriting. Myself, attorney, seller and agents inquired about an update on several occasions and didn't get one. On 3/31 *** emailed us all and stated that cardinal dropped the ball in regards to a flipping issue and we had to do our entire contract over. We went back in to contract on 4/3. *** emailed us all again on 4/8 and stated we had to wait an additional 5-10 business days for closing being that I was getting down payment assistance. She stated 4/20 would be a feasible closing date. April 20th came around and we did not close. Cardinal never reached out to us we had to reach out to them. *** emailed me forms to have notarized on that same day, forms she previously told me I did not have to sign because they would be signed by the lender. I submitted the forms an hour later and*** said we would have to wait an additional 5-10 days again. I contacted the state of NJ on 4/24/0 for an update I was told cardinal did not submit my application for down payment assistance until 4/20 and the information that *** provided us on 4/8 was false. In addition the state said they reached out to cardinal in regards to getting additional information from me on 4/23 and got no response. I then contacted ***'s manager*** the same day, he stated that he would contact the state and see what additional information was needed and he would get back to me Saturday or Monday.*** never got back to me on Monday. I called him several times and then he had *** the loan officer call me back, *** stated that she would have*** reach out to me to tell me what additional information was needed and they would put a rush on the forms being that at "Time is of the essence letter was sent to me from the seller." Several days went by and no progress from cardinal. I explained to them that we needed to close ASAP to prevent me from losing the deal.*** Never emailed me I had to email her and she told me what was needed it was documents from January and February that the state asked for early on and that was never communicated to me. I sent the documents back in an hour.*** then called me on 4/29 and told me my seller "was all talk" she said the state completely suspended my application and wasn't sure if they could put a rush on it. She said my documents had to go to cardinals underwriter then to the state but she never provided me with verification that they went to underwriting. I contacted *** today 4/30 I left a message and did not get a call back. My loan is now on the line and the thousands of dollars I put into this is also.

This company has participated in deceptive trade practices by requiring a consumer to make a purchase before qualifying or a loan On or around July 6 I applied with Cardinal Financial to refinance my mortgage. I spoke to a loan officer who felt that the company could accommodate my request. I was surprised when I was requested to move forward with a property appraisal three days after my initial loan request. This was before my personal information was ever sent to underwriting to even determine whether I could qualify for a loan. The motive behind requiring an appraisal before loan qualification could only be to make money irrespective of whether the loan is ever closed. I have refinanced multiple loans over the past 2 years and have never been required to pay for an appraisal at the time of the loan application. I reluctantly agreed to do so only because the loan officer didn't indicate that there would be any issue with my husband and I qualifying for a 15 year mortgage refi. I spent $625 for an appraisal and shortly after paying the appraisal fee the appraisal was done. There were no issues with the property value and, in fact, the value was more than I had estimated Not long after the appraisal Cardinal advised that I didn't qualify for a 15 year refi but could qualify for a 30 year refi. This was not desirable and I would never have paid for an appraisal for a 30 year refi as I only have 16 years remaining on the mortgage. Because I didn't want to walk away from $625 I reluctantly agreed to move forward with the refi process only because there was no prepayment penalty and I knew I could pay extra and pay off the loan in 15 years. This process has now been going on for over five months with no sign of closing in sight. The company repeatedly asks me for the same information and when I provide it they ask for something else. The deed for the subject property is held in the name of my business and Cardinal removed the deed from the business and put in back into the names of my husband and I because they stated that they can't refi the loan while the property is in the name of our business. The property has been out of the name of the business for several months now which is now jeopardizing the operations of the business since the deed is currently not held in the name of the business. This is jeopardizing the status of my business as the subject property is a business asset and should be held in the name of the business. The loan processor and the loan officer repeatedly give conflicting information about the information necessary to close the loan, Cardinal has stopped communicating with me altogether despite me leaving multiple voice mail messages. The terms of the loan and the loan fees have changed dramatically since I paid for the appraisal. I would never have agreed to the loan terms or fees had they been presented to me before paying for the appraisal. The loan disclosure documents that I received prior to paying for the appraisal show a loan term and loan costs that are significantly different than what is being "sold" now. Further because this loan application has been in process for well over five months I will now be subject to additional fees that have been implemented by Fannie Mae and Freddie Mac that are now being passed *** to borrowers. I am requesting that this company refund the cost of the appraisal, return the deed to our LLC and cancel this loan process as it is clear that this company never had any intention of approving or granting this loan. Complaints on this company's complaintsboard.com page show a pattern and practice of this behavior and this is apparently how the company makes a great deal of its revenue. I have the loan disclosures but they are part of the application that this company uses so I can't attach them to this complaint but can provide access to the system that shows the terms and fees at the start of the application and the terms and fees now. Further, the application will show that I have always provided the requested information usually on the same day and have personally done nothing to delay