CitiFinancial Servicing
Reviews and Complaints

It has already been 16 years since the Unicorn Honda has been bought by MR. Ritesh Malhotra through finance loan from Citi Financial servicing. Vehicle number-UP16L4469. Engine Number-KC09E8012026. Chassis number-ME4KC091C68011995. Year of manufacturing-2006. All the amount of the loan was cleared by Mr. Ritesh Malhotra. The NOC has not yet been provided by Citi Financial servicing.

Please look after this issue at the earliest.

Good day,

I'm DeJuan Taylor, insurance producer, and my mother Juanita D. Taylor purchased a credit life and disability policy in 2009 during a personal loan application. She became gravely sick, continuing to make monthly premium payment until she was placed in emergency care, intensive care3x and was transferred to south haven rehabilitation in August 2011 and god bless her soul, she passed 10-30-2011. I called to make a claim and no one provided a claim form. I would like to file a claim on this policy now. The certificate number is 182071.

Daytime phone: [protected]

They have removed the ability to download your transactions from the website! Who does this in the 21st century?
When I call customer service their solution is for me to download the STATEMENTS and hand enter the transactions! It's not 1999 anymore!
This is unbelievable.
This is what happens when coding is done offshore and greedy companies don't care about their customers.

On 12/31/2020 I went to the store I tried to pay with my CitiBusiness Credit Card. I was told that a charge was declined. I couldn't believe it, my credit score is above 800 and I always pay. I called customer service and a nice gentleman from offshore explained, that my current card has expired (even it says 05/22 though), and they were supposed to send me a notification letter, but they didn't and a new card, which they didn't either.

Have tried to contact company to get automobile lein released. In the last twelve years, I still cannot get the lein released. The last time I was able to talk to some one, that said they had no record of my account. Yet they are still listed as the lein Holders with Motor Vehicles Dept.
Please HELP! How do I get the Lein released so that I can get this automobile removed from my property. It has been sitting on my property since 2013, when I asked them to come and retrieve the automobile.

Need my title released for citi financial being lien holder

I bought my car in the dealership in the year 2005, in 2008 they repossessed, because I was behind my payments.
In that time my wife lost her job and we have a financial problem, I explain to the costumer services but this person was so rude.
I want to know if can file a claim.?
Please let me know how I do.
My name is Robson Darocha. Phone [protected]. My email [protected]@yahoo.com
My address is 10508 Plainview Circle Boca Raton Fl 33498.

I paid on my mortgage with Citifinancial Services for 10 yrs with zero principle reduction. You then sold out my mortgage to another company without my knowledge. Not only did it get sold but I was unable to contact anyone from the company. I received no letter or phone call from anyone before the new company contacted me. I have been paying them now for 4 years with a reduction of $15, 000. Where did my money for the first 10 years go? I want answers. You have stolen all that money from me.

In repairing a home water breakage, we discovered Citifinancial has a lien on our mortgage. We assume this is through our Home Depot credit card account, opened to finance a water softener system.

Our insurance company has listed my spouse and myself (as homeowners), our mortgage company, and Citifinancial on a check to pay for the company that handled some of the clean up work.

With one call and 5 minutes I was able to access the paperwork and process in getting my mortgage company to sign off on the check. I then spent an hour taking with multiple representatives from Citifinancial and no one could help me locate who or how to get a sign-off from Citifinancial.

Yes, I would like you to fix the communication within your company, but even more I would like an answer to my question. How do I get your company to sign this check so I can pay the workers who did the work in good faith?

Dear Sir/Madam,

I applied for a personal loan over the phone on Friday, August 10 at 2.32pm (E.T.).
I called Citibank Customer Service Phone which is [protected]. The person who assisted me was Mrs. Larissa (ID 144?). She got all my detailed information andvtold me that my application will be registered within 24 -48 hours. Unfortunately until now I didn't receive any confirmation. I called today Citibank again to follow up. They told me that there is no application submitted.
I am very disappointed and would like to know the reason why my application was not registered.
I would appreciate it if you could assistme on this matter.
Regards

This issue is regarding my Home Depot Credit Card. I signed up for Auto Pay on March 6, 2018. I received my confirmation email that shows my payment would be taken out March 20, 2018. The payment was not ever taken out, so when I realized this on May 29, 2018, I made a payment of $50, changed my email address on my Home Depot Account so I would be able to keep track with a more frequently used email address, and I signed up for Auto Pay again. I received another confirmation email on May 29, 2018, showing I successfully signed up for Auto Pay and my next payment would be automatically withdrawn on June 20, 2018. I went to check on my account today 7/20/2018, and once again no payment has automatically been taken out of my account. I do not use this card because it is closed, so I have forgotten in the past to make payments on time. That is why starting in March 2018, I signed up for autopay to avoid forgetting and getting late fees. I have now had to call 3 different departments, the first being Home Depot Credit Services, the second being Citi Financial Recovery, and the third being Citi Client Services. All three have been rude and extremely disappointing. Not one department could help me. All they could tell me is that my payment is behind and made me feel like I was an inconvenience. I realize that since my account is closed with Home Depot, that I probably do not matter to Citi Financial. However, it is up to Citi Financial to correct my account with late fees that have been charged, as well as negative remarks to my credit profile. Out of all credit card companies I have ever dealt with, this is BY FAR the worst customer service I have ever experienced.

My mother had credit life on a mortgage since 2006. The last month she was alive she started trying to get things in order. Was informed on a phone call to citifinancial that the credit life had been cancelled. She said I didn't cancel this. After many calls arguing they stated it would be added. Advised upon death to have family send in death certificate and they would take care of it. Well that was nov 2015. After many calls an faxing in death certificate as request then next month citi stated loan didn't exist. We assumed the credit life process had been filed. Fast forward 2 months yet another many calls they advised me the next of kin an executive representative that I need court papers before they could speak. I hired an attorney an got those filed. End of May 2016 now still given a run around about how to file credit life. Said not on note. Then all the sudden the mortgage was sold. This should be paid in full. We have all the legal documents and now have an attorney filing. It's been one excuse after the other an ridiculous. You messed up an canceled without notifying or the home owner signing to do so. I have many witnesses of phone calls made an the responses. After a death family should not have to deal with such snakes and rob them blind! Estate of Patrica Burkhalter. Durant ok. I have contacted an reported to the insurance board as well.

I have sent at least 100 emails regarding this.

case number 1397902
can someone call me please [protected]
help - please reply
lien release department

john r vancoor
marietta a vancoor
3101 aldersgate dr
newberg, or 97132
john ss - xxx-xx-0056
marietta ss -xxx-xx-2704

To whom it may concern:

I am looking for this lien, it was originally from CITI financial.
Please see attached copy of the lien.

Thank you,
Justine Kesary
[protected]@yahoo.com
Tel 619.948.9504
Fax 800.213.6618

I found out on March 14, 2018 that Citifianical Inc.had placed two liens on Ohio Title number# [protected] on 12/03/2003.

The local office of Citifianical office in Ohio have been closed. I have not found an e-mail address, mailing address, fax number or phone number that is working. The numbers and information on the Web site for Citifiancial Servicing are not working.

Please provide a current E-mail addess, mailing address, fax number or phone number.

It has already been 4 years since the Honda Activa has been bought by MR. Biswanath Patro through finance loan from Citi Financial servicing. Vehicle number-OR-07-P-8059. Engine Number-5066498. Chassis number-[protected]. Year of manufacturing-2007. All the amount of the loan was cleared by Mr. Biswanath Patro and he sold the vehicle to Mr. Bani Prasad Dora but the NOC has not yet been provided by Citi Financial servicing due to which the ownership change has not been possible till date.
At the time when the finance loan was taken its branch was present in Berhampur, Ganjam, Odisha but when the vehicle was resold to Mr. Bani Prasad Dora, the branch was shifted to New Delhi, so, the documents related to this finance loan were misplaced and as such the NOC has not yet been received.
Please look after this issue at the earliest so that the ownership of the vehicle can be changed.

I paid my loan in full in December 2016.They sent the mortgage release with the wrong book number on it.They still have a Lein on my property.This is the only thing I am waiting on to get a refinance on my mortgage.I have been trying for 2 weeks to get the lien release.Each time I call it is processing I can not talk to anyone in that dept it can take up to 45 days.Let me tell you they wouldn't have waited 45 days on my payment to be sent to them!Thus is the most ridiculous, hard to deal with finance company I have ever encountered.If I ever get my lien release I will never do business with them again !

I have been trying for 2 months to clear a truck loan for my brother.
First I was told I had to get the title number and his social security number. I did. She said she would send me the information. This was loan department. I also faxed a copy of the title search that lists citifinancial as the lien holder.
I called back [protected]. She then told me he wasn't in the system after all. She sent me to Citibank, [protected].
She couldn't find him either. So she sent me to Sander, [protected]. Nothing either.
I was told this time to call [protected]. I did. He gave me a lien clear number of:[protected]. AFTERi faxed HIM the title search page.
He said they would send me a letter to clear the lien within a few days.
It did not come. So I called Back. It was a woman this time, she looked up the lien clear number and said it was flagged so it still had a balance on it.
She had me call recovery: [protected]
TIM looked it up. He said, yes, money was still owed. He couldn't tell me how much or anything ecause of privacy laws. I said, what can I do?
He said to have my brother Keith fax him his ID and a note saying I can pay off his loan!
I did this.
He faxed it to him this morning (4/11/2017)
I called. I got a girl, she said she couldn't find Keith in the system. I told her I had been dealing with TIM.
She said, I can't transfer you. I asked if she could get the fax and take it to him or tell him it's there. She said NO.
I said, are you in the same office? She said yes. Can you just ask him please. So, she put me on hold. She came back and said
TIM said he doesn't remember you or that account.
I told her that is ridiculous. I talked to TIM yesterday afternoon
Why am I getting the run around? I just want to pay off his loan! Don't you want the money?
Silence was all I got
I told her I was done with the mess
I'm leaving the truck at citifinancial in St. Louis
It's all yours

I'm so unhappy with this company it takes months for you to get your shipment in, shipment is always separated nothing comes together don't even ask for a refund because you gotta pay to send your own shipment back, several occasions I purchase things from this website things were shipped to me that were broken and torn holes no quality at all, definitely a bad experience I would not shop with them ever again

I recently called to try to get my account caught up. I have been in the hospital for 2 months and was real sick prior to the hospital stay. She very rudely went on to tell me I wasn't who I said I was even after I verified all the info she needed. Saying that I didn't sound like a 70 year old woman. Since when could a persons age be determined thru the phone receiver. Why else would I call to try and get my account straightened out. If I were not to be Irene sparks I sure wouldn't call to pay someone else's bill. She was the branch manager at the Louisville, ky. Office.

I've been trying to get a simple payoff request since May/2016 to finish the closing on my deased mothers home which I inherited.I have no luck in getting one.

My lawyer and I have sent EVERY information in that you requested in. After all of that I still haven't received a pay off. I would think it would be easy getting one since I'm paying off on a loan. I made a general compliant with the city and I guess I have to make another one.

All I'm asking is just a payoff request of some sort to be sent.

I shouldn't have to go through 10 people to do so.