CitiFinancial Servicing
Reviews and Complaints

I got a debt Consolidation Loan they've treated my like Crap horrible, they won't give me straight answers on my loan, keep raise Interest, fees, n Balance while I'm payg on loan, Manager asked me if I been drinkg, r u drunk while got in Argument within phone, went in to Pay on Loan Rep was Rude to me then told me to leave, Calld about my Acct., contactd Corporate Office still haven't heard from them! I am contactg every one I can on them, I would do the same on them if i was U, , only way to stop them from Treatg people Poorly like Crap, Standup to them! They r horrible don't do anything with them very Shady co

well back in june/july i had got behind on my car payment so i went to get caught up and was told at the place where i was making the payment that it would not go through so i called the company and i was told it had been sold to another company so i called then and reassured them that my payment would be mailed in since we couldnt get the new code to work, so i mailed it in by money order which i had given them the money order number and amount when i had them on the phone at the pay place and she said ok. but a few days later someone came to my residence and reposessed the auto anyway. so why did she take my payment info if they were going to repo anyway? i could of kept my money if i knew they were going to repo anyway, now they want me to pay the difference from the auction on a car i no longer have: are they serious and do they have the right to demand money.

i too am discussed with citifinancial auto who sold my vehicle loan to santander without notice. in august of 2010 citifinancial auto called me to let me know i was getting behind on my payments and if i made a payment over the phone they would work with me on skipping some payments for a few months. they told me to call back the following week to get an update on my modification. well, citifinancial took my money and run. now it was santander that i owed. i have been paying $399.72 to citifinancial auto for the past 6 years. my vehicle was reposessed 2-2011 by santander. they are going to auction it off now and said i would have to pay the difference. i am on a fixed income and unable to work. santander says that i owe more on the vehicle now than what i paid for it. they sent me a letter saying they were going to ation it but left the date and time blank on the letter. i read my origional contract from the purchase of my vehicle and nowhere does it say they can sell my loan. i know they can on homes because countrywide did it to me and i am still fighting to keep my home. something has to be done about all these money hungry people getting rich off the everyday hard working citizens of this country. i am also a member of a native american indian tribe and i feel that i as well as my ancestories have had enough taken away from us. we all need to stick together and fight these people and file complaint after complaint. i know my God is greater than these people and vengence belongs to Him. so they may have my vehicle as well as a lot of others but i'm putting my situation in my heavenly Fathers hands. i will also pray for these people and ask God to bless them. after all He holds the universe in His hands and the just will recieve their reward. thank you . karen stone

Citifinancial is not recommended and should be avoided. I have had a loan with them for sometime and the interest rate is a killer. They also have no interest in reducing the rate and to add to the negativity of this company, they ca not reproduce my loan documents. I have several asked several times if they could reduce my payment or interest rate and never get a call back. Now that I asked for copies of my loan documents, they can not. The hard documents with full details can not be located and so they can only provide me with some of the information in regards to the loan.

About five years ago we filed bankruptcy . We kept the house and have made all our payment and would like to pay the house off and cant get a total. I even sent them a copy of the last loan agreement to see if this was right. I hate to start missing payment just to get their attention.Why cant they even acknowledge my letters to them I know they are getting them as they are getting the payments (even once register)any one their!I would even consider re writing the note to a smaller mortgage payment with less interest.

I have had a mortgage with them in canada since 1998, never been in default or late at the end of 2010 i had to stop the direct debit out of my accounr as our pay days changed in January we got hit hard financially I cantacted them and told them January's payment would be made in February now I am getting calls and being pushed by them and harassed. the only hope I have is to sell my property and pay them off. consumer be careful there way of doing business stinks and so do their mortgages I am in canada and by the way I am also a senior. that kind of treatment I do not need especially when I notified them in writing.by the way notifying in writing is far better than on the phone with this finance company.

I am investigating a loan refinancing program that Citi Financial personal loans has. I originally went in and borrowed 5000, since my credit was bad naturally the interest rate was high, it put my balance to 12, 000. then over that last 3 years I have refinanced it 3 times, and not really paying any attention until I just ran a credit report for myself, I noticed that everytime I refinanced the loan to get a lower rate, the orginal loan amount was the new balance! What is up with this. I have been make at least a $230.00 monthly payment to these people for 3 years, and my balance is still at 13, 000? Something is going on, and I intend to get to the bottom of it. I am waiting on copies of all of my paperwork, and I know they will have some loop hole to tell me of that it is legal to do that, well my payoff balance right now is higher that the orginal amount I borrowed. I think something is wrong here.
Please respond to [protected]@butler-machinery.com . I will be
waiting to hear from you, I think I wil contact the better business bureau also, I feel this is a real rip off!

I just refinanced with CitiMortgage from a Citimortgage loan. I received three different letters from CitiMortgage on the same subject (no idea why they sent me 3 letters). The first and third letter indicated that EZPay will transfer from prior CitiMortgage Account. The second letter indicated that it wouldn't.

Website terms clearly indicate EZPay will transfer with a refinance. Just to be sure, I contacted the call center, and they said EZPay would transfer though couldn't confirm because the new account wasn't visible. Called tonight as payment due date was approaching and learned nothing transfered to new account. Three calls to call center and one hour later resolved nothing though it was now my problem. I am out of the country on business so it is not exactly as easy as dropping a check in the mail.

It is clear that call center personnel aren't trained or knowledgeable as each time they provided different guidance on issue. One call center representative provided instructions to create a new, unique online account for the loan. I followed his instructions only to have new account get rejected because it used a common e-mail address as an existing account (that would be my existing account). My favorite response was that second individual who was very anxious to simply mail me an EZ Pay application form to close out the issue.

In hindsight, I eventually figured out that it should have taken 3 minutes to walk me through the following steps:

1) Admit Citimortgage screwed up and for whatever reason, the new refinanced loan didn't transfer EZPay from prior loan as they stated it would

2) Provide direction that it's very simple and fast to link a new loan to your existing online account

3) Explain that I will have to re-enter Bank information again for EZPay, but you will be able to instantaneously make an online payment for the first payment once this step is complete.

Instead, I wasted 1 hour with increasing blood pressure on the phone trying to get some help to only have to figure out this out for myself. Hope this helps anyone else with a CitiMortgage Refinance and EZ Pay.

I mailed them a check to pay off my balance of over $3500.00 on 1/3, due on 1/10. I continued to check my checking account online waiting to see the check cashed ... and after it was 1 week late, I called them (before they contacted me) and they said they never received it ... but I've heard their practice is to do this so they can continue to earn money on customers.

So they held my check to pay off my balance & pretended not to receive it. This caused another month of interest & late fees ... and damaged my 795 credit rating.

Of course I didn't want to mail another check, so I drove to a location (which was out of state for me) and I couldn't pay it there (?) ... so I paid it over the phone ... oh more money, because they charge for that ...

I think I'm on candid camera ... this can't be real ... how are they in business?

This statement concerns mortgage fraud by Citifinancial Financial. This will explain unsound and unethical business practice of Citifinancial Mortgage. My account was delinquent. I was assigned to a loss mitigation specialist. We had been working out a resolution for quite sometime. We financially reached a resolution that satisfied everyone. I would now pay $750 instead of $1500 a mo. that I was presently paying. That amount would be quite affordable for me. I had retired in June 2002 and my income had decreased significantly. The loss mitigation specialist stated he would send me the required papers to sign. This conversation occurred Dec 16, 02. However before those documents arrived a fire occurred at the residence. The fire occurred Dec 18, 02. The mortgage was delinquent so was the property insurance, which was cancelled. Citifinancial sent me a foreclosure notice stating that the house would be auctioned Jan 7, 03. I believe this action was totally unsound and unethical. The loss mitigation specialist and I had worked out a resolution. I believe the foreclosure was an action of mortgage fraud by Citifinancial Financial.

I took out a Citifinancial loan a few years back, with fixed payment amounts coming out monthly automatically from my bank account. They told me when I took out the loan that I could make lump sum payments towards my loan whenever I wanted to, which I twice did. This month should have been my last repayment, only $185 instead of the usual $191. But, lo and behold, they took the usual $191. And they'll probably keep on taking payments, even though I have now paid off my loan! Con artists!

I settled an account with Citifinancial in April of 2010 for less than full amount, leaving a zero balance. Equifax, after I had a long battle with Citifinancial, finally got it right, and reported a zero balance in October. Now, the balance has reappeared (according to Equifax on a report from Citifinancial) and I can't seem to get this corrected. I also subscribe to Equifax alert reporting, and they have twice reported (incorrectly) that Citifinancial has filed suit to get a judgment on this money I don't owe. Short of threatening Citifinancial executives with personal bodily harm (and then following through), what is the best course of action? I have already filed a complaint with the Baltimore BBB.

Someone tell me how to sue these people for overcharging me on my loan! They have repeatedly charged hundreds of dollars in fees when my payment was late instead of the $20 late fee. When approached on this subject I was told this LOAN was like a credit card interest compounded DAILY! Isn't this FRAUD?
Anyway I called the FORCLOSURE office to get a payment ampunt to get our account up to date. After paying that amount IN FULL again this month they want an additional $153! It's not even late! Somebody has to stop this madness

I have made 30 payments toward my loan at 322. a month and the balance is down to 11, 800. how is this possible? When I asked what pay off for my loan was it was more than what the actual loan amount was for. After asking many questions what it boils down to is that I am paying approximately only 23. a month toward the principal. At this rate I will never be able to pay this loan off. How is this even legal? What can I do about this? Out of the approximate 9, 000 that I have paid only 700. has went toward the loan...I am at a loss for words and devastated!

The company has continuously called and harrassed me at home and work to increase my loan amount. The lastest tactic was that they rejected my payment and sent it back to my bank. The bank mentioned that they rejected my payment because it had the wrong acccount number, the same one I had for at least a year. After my bank contacted me I contacted Citifinancial.

They acted as though they did not reject the payment. When I inquired about the account number they said that they may have changed it but was hesitant to give it to me. When I mentioned that the bank was going to reissue the check with the new account number they started talking about options to increase myloan amount. They mentioned that I could not pay for two months and they could adjust my loan so I could make lesser payments and get more money.

The company is the worst and I would warn any and everyone not to do business with them.

Refinancing my mortgage through CitiFinancial was the biggest financial mistake of my life. Since refinancing with CitiFinancial my principal has increased not decreased. Payments have not been posted correctly. According to their records I am 4 months in arrears despite making monthly payments.

I have requested an printout of my payments for the past year and was denied. I have my payment records and can validate them all but the Customer Service Rep with which I am working with by phone says they do not agree with CitiFinancial's records. I have received letters from Attorneys and when I contact CitiFinancial they apologize for the mistake and tell me to disregard. Two months later CitiFinancial's records, according the the CSR agrees with the Attorney's records I was told to disregard. They never supply anything in writing with which to make an informed decision or document what I am being told.

I don't want to loose my home, especially since I have been making my mortgage payments, but I may have no choice. I am tired of the hassle and the emotional roller coaster.

Buyer beware or Borrower beware when you sign a contract with CitiFinancial.

There is a federal law called the "fair debt collection practices act" that citifinancial does not follow—harassing phone calls up to 10 times a day and up to 10 pm at night in my case. Any ways to slow them down?

I cosigned for a car loan with a friend. Now I find out, I am the primary person responsible for it. I do not have a driver's license & cannot even drive! We try to make the payments, but as another person said, the total amount due seems to never go down. They are a bleeping rip-off!

Sold my loan with no warning...new company Santander something...calling wanting payment which has already been made.arrgh...horrible way to deal with customer paying a way over inflated interest rate to begin with. This company has a lot to learn about customer service, which is probably the reason they are selling loans in the first place. I believe this practice to be illegal, as they are selling and proliferating my personal info without my written consent. If this is not illegal...then it should be. Please do not do business with this company, avoid them at all costs.