Lakeview Loan Servicing
Reviews and Complaints

The representatives are by far the most rude I have dealt with. Sent in POA last month for my husband was told they had it even spoke to someone about the mortgage. Called again this month,they don't have it. Had to send it to 5 different emails and fax it and they keep saying they don't have it but..got a letter In the mail saying they do have it. Ask to speak to a supervisor and the representative basically said no I couldn't bc "they couldn't help me". Called again last night once I got the letter in the mailing confirming they had the POA, the representative says "well you have to just give me time to look for it". I get everyone has a bad day but for all of your representatives to be so [censored]ty to your customers,is unacceptable. And they tell you wrong information everytime you call as well. But the rudeness alone is enough to make me hate that our mortgage company has switched to Lakeview

I was setup with Autopay on the Loancare website. After my third payment it randomly stop taking scheduled payments. When I attempt to update it I’m not allowed. I have called and spoken with customer representatives and they make note of the issue and it has not been corrected. I have been in the meantime making one-time payments and now most resently it has blocked me from using that option saying I’m 75 days behind which is incorrect. Now I’m forced to call the customer care line to make payments. When I am able to reach someone they are very rude and begin interrogating me on why my payment is late and when I explain to them the issues with website then they see the issue and tell me they have made a note about it on my account but cannot give me a reference or case number so I can follow up. Now as of today 7/15 I have been trying to contact my loancare to pay my mortgage. When I have been called I’m at work and they leave a call back number and when I call the number it tells me they have heavy call volume then at the end tells me to call during business hours which is when I do call. I have screenshots to prove that my account is blocking me from making payments online. I continue to get threatening notices from My loancare and lakeview about foreclosure but I cannot get in contact with anyone to pay my mortgage. I feel this is a set up because I’m being blocked for making payments and feel I need to contact my lawyer because I don’t want to lose my home that I have been in for 11 years. My mortgage has been taken over by loancare and ever since it’s been a headache and chase just to make a regular payment.

We were trying to make a payment after being supplied incorrect information numerous times. Gail suggested we struggle until the end of the month. I suggest she be removed from her “Leadership” role and/or altogether. She can struggle like she is suggesting for my family. Pathetic and disgusting customer service from someone who clearly doesn’t know the first thing about how to speak with account holders.

Since last year, I have had nothing but issues with Lakeview Loan Servicing. Last year, I set up automatic payments on their website with all the information I used in a previous loan with them but they never took the loan payments out. I called several times and they kept blaming me and my bank for not having the right information, but it was the same information that I used on previous loans with Lakeview. They charged me late fees because I had to wait at least a week each time I resubmitted the info to see if it was coming out of my bank account. Eventually, I just set up automatic payments on my bank's end which have worked without any issues.

This year, apparently there was a shortage in my escrow account so they just added it to my Dec 2022 payment. Since my payments are automatic, the additional amount was not included. Due to the holidays, my Jan 2023 payment was paid on Dec 30th. Lakeview took the additional payment amount for December out of the Jan 2023 payment and applied the rest to principal and then told me I was behind on my Jan payment. I called them and their collections and/or customer service people told me that they would move the amount that was applied to principal to my Jan payment and then spreadout the rest of the additional escrow amount over two years. Then they called me and their robo caller multiple times just to tell me to call them back. I did and they told me that my Jan payment was over 30 days overdue. In the end, I still had to pay an extra $600 for my Jan payment and I am still paying an extra $200 a month now to make up the escrow deficit from last year.

I completed and submitted every form requested. I received numerous confirmations that all requested documentation was properly submitted and approved. But they continually repeat “mistakes” on their end and won’t release my money (over 6 months and 30 phone calls). If they keep enough people’s money long enough they can make a good profit - they need to be investigated for embezzlement, theft and/or fraud. When you call you will get transferred a dozen or so times to people who can’t make a decision and if you ask to speak to someone who can make a decision it’s another 72 hour wait for a return call that’ll never happen. Still waiting on at least 4 manager return calls over the past 6 months. One service person told me there is nothing I can do so just learn to deal with it and stop waking her time!

12/05/22 4:29 pm.

Have been calling all afternoon. I am looking to speak to someone about an insurance check that I received for the house repair. where the check is under the mortgage company. Why, do this to a customers that still pay their mortgage on Time! but you make there life a living Hell! That is why the world is the way it is because of companies and people like you! Who do not care for others. Still need to know where and whom do I send this check too, simple question and no answers. Website not clear, putting up phone numbers that you CALL and NO ONE answers. The recording keeps switching you from place to place where no one picks up the call. Your company is a joke, I had attorneys write and email letters, phone calls and NO ONE returns there calls. But, you are quick to come after hard working people who are trying to do the right thing by calling your company just to get some information. Your company is the worst of the worst! Now, I know why Loan care is facing these lawsuits. Get it together Loan care and take care of your Customers!

This company is the worst. they are the textbook definition of predatory Leander. one would think that they are required by law to offer options when financial hardships happen. yet this company will not they have misleading information resulting in people never getting from the starting point. my payment went up 700 a month Iam out of work and have been asking for help I have no money and can't seem to get help from your team. I have had a very challenging year starting with covid and it just keeps coming. I'm out of options I have even applied for government assistance. and my cash aid was stolen. I need help

My name is Tracy Lee Brotherton. My ssn is [protected]. Home phone number is [protected]. My address is 20060 North 22nd street, Phoenix, AZ. [protected]. I do not know what my loan number is. I just received via email a bill from Liberty Mutual in the amount of $1576.00 that they tell me I owe them for my homeowner's insurance. My Liberty Mutual account number is H3V26197360270.

I have lakeview morgage right now. And they charge me twice butting my bank in the hole over 800.00 I called the rude customer service and thwy told me they could not refund me for 15 days... I called my bank paid 30 bucks and stopped that payment... Im currently looking for a new place that wont rob you then tell you they cant give it back for over 2 weeks... 0 stars worst place ever

I cannot make a payment on line anymore. No matter what information I put in! Plus I don't get paid in time to make a payment when due so I get charged a late fee every month. I've tried explaining this to customer service but nothing they can do.
I've never missed a payment. Although they're late, I have NEVER missed a payment! Yet you people have to charge me late fees every month. Really tired of it. I wouldn't recommend this company to anyone.
I'm on a widows pension. Thanks for being so understanding! NOT!
Pamela Ready
[protected]@yahoo.com

Me llamo Miguel Pérez Fernández, mi propiedad es la818 Nana ave Orlando fl, 32809.Sucede que el 10 de febrero pague 1976 dólares por un espacio de tiempo que estuve sin seguro, y sin embargo ahora me están cobrando esos 1976 dólares agregados al pago mensual de la casa Donde está mi dinero, el que pague, por qué se me cobra doble, de quién es el mal trabajo?

I had an account with Lakeview Loan Servicing for 5 years. I paid them faithfully. I paid off my mortgage in August, 2020. My loan number was
0015535289. I have NOT received my deed or satisfaction of lien from them. I have E-mailed them at least 5 times, and phoned with NO results. Would someone PLEASE help me?

Grace McDonald
209 Dew Drop Dr.
Hawthorne, Fl. 32640

MY name is Larry Johnson. MY Loan # is [protected]. Lakeview Loan servicing address is P O Box 60509, City Of Industry, Ca. 91716-0509. The servicer is refusing to adjust my Escrow account, as i requested in my e-mailed request dated 10-22-2019. In my request, I provided documentation reflecting the fact that i am 100% tax exempt as a 100% Disabled Veteran. I received a response to my request from them, dated 10-29th, their reference # LTK121420174936406X, stating that my request "has been resolved", and the ticket closed. The only update to my escrow account that they accomplished was the routine updating for the regular Texas Homestead Exemption that all home-owners are eligible for...did not update my account for the 100% Exemption as i requested. I have made 4 phone calls to them since then, and all customer service has been able to tell me is that they see my request in the system notes, but could not say when the 100% Exemption would actually be done. My account has been escrowed for approximately $7100 for property Taxes thru October. I have held off making the November payment, , thinking that any day I would receive notice of the new lower payment (with no property tax impound). My telephone # is [protected]. [protected]@sbcglobal.net

Lakeview took over collecting my mortgage payment last year in 2017. I had autopay from my checking.in Jan. they did not collect it. When I saw they didnt collect it I called. They said I told them to stop collecting it at the first of the year. That was wrong. They took my checking number to collect the payment. they never collected because they said they had the wrong number. By now its in Feb. by time I notice. They always had my bank number. So now I have a 30 day late payment on my record. I have talked to the people their since and they have waived the late fees. I am writing this letter to have my late payment charge taken off my credit report. Thank you My Phone number is [protected] if you need to talk to me. Steven Hillman