FinChoice South Africa
Reviews and Complaints

I applied for a finchoice pay loan I wanted them to pay for a phone I wanted to buy from Swoop, on their app it shows that I was given the money but they never paid for that phone. They deducted money from my bank account on the 24th of May, I called them and all they’ll tell you is ‘sorry for the inconvenience and we will look into it but don’t promise to call you back’. Now they’ve deducted again.. What they’re doing is wrong because they making me pay for services I didn’t receive basically they are scamming me my hard earned money.

I sgreed for the debit to be made on 25thbof each month to my account. I was however heartbroken when they debited my account on 22, which was Friday instead of 25 Which was Monday. I had to cancel my boy's birthday because of this. My account was overdrawn. They refuse to reverse the debit when I call them. I was highly inconvenienced by this whole saga.it was hard to explain to 8 year boy why his party had to be canceled. This company has no ethics and morals, as long as they get their money , they don't care.

I talked to an agent to create a payment plan for my mobi money account which i agreed to pay R3100 on the 15th of February 2024. i also have a 24 month account with them, which we did not talk about, either way she decide to make the agreement we made for the 24 month account and then went ahead to make another payment plan for my mobi account for 6300 without my consent. my issue here is the amount i suffered with regards to the debit order of 6300 which did not go through due to insufficient funds. who should be held responsible for this mistake that is now costing me even more money.

I have changed banks for varies reasons. They are saying they don't deal with the bank I am currently using. They will not remove the debit order and my account will show it is in arrears. They threatened that I will get a bad credit report. But I do want to pay my account but they not willing to load a manual debit order. I asked for there bank details for eft payment but they refuse to remove a debit order on my old bank. The call center refuses to escalate my query and I email there complaints department no response just case closed email.

Finchoice debited an unauthorised amount from my account on the 14th which is not my agreement or salary date with them, When I call in and request a refund they tell me they cant refund me because its standard process for all clients to be debited early however when you are to debit a customer early why is there no commumication do s prior? Spoke to a agent Ntseseng or whatever her name who sounded so unbothered very bad service as she was even yawning in our call. Please refund me before I take this further thanks.

FinChoice used my personal details to approve an unauthorised loan amount in my name. FinChoice debited my bank account on a monthly basis for the unauthorised loan amount including interest! I have sent an affidavit, certified copy of my ID as well as bankstatements to FinChoice's fraud department. I am being harrassed by NRB Solutions on a daily basis re repayment etc. I have not had any communication from FInChoice regarding the outcome of this fraudulent transaction.

I submitted my documents on 5th October 2023 to claim funeral cover.

I received feedback that my claim was successful and will be paid out in 48 hrs.

Today is the 11th. Numerous calls and emails later still no payout. The Supervisor informed me this morning that she will follow up immediately and call me back within 10min it is an hour later, no call.

All they have to say is that they waiting on proof of payment from the underwriter but they don't even call the underwriter to find out what the delay is.

This is the worst experience I ever had with an insurer.

Kindly note that I contacted Finchoice on 09/10/2023 at 10h18 am and I spoke to a very unprofessional agent.

I was quering my account on why I received a text that stated I will be receiving R1000 when I only applied for R500. She took my details and went onto my profile confirming that I made a loan application for R500 twice and both these applications were a minute apart. I advised that the initial R500 was only what was confirmed and not the second one. She then raised her voice telling me that I made the application on your website and she didn't do so for me. This was however not what I said. The consultant was rude and hostile. There was no assistance provided to me on how I can solve this issue as I believe it could have been a technical error as the 2nd amount was never confirmed to me.

Kind regards,

Beverly M

[protected]

I have paid my account with Finchoice. They keep claiming I haven't then adding on bogus charges and harassing me telephonically 20 times a day. They claim there is an outstanding amount every time I pay it up. It never ends and I don't know what to do or how to get out of their vicious cycle. My credit score is going down for "missing payments" of an account I have cleared up. They are ruining my life and I want them to stop. Looking now on HelloPeter, it is very sad how many people they are robbing in different ways. As a legitimate financial institution, they should not be allowed to legally operate - over 200 pages of complaints from people using Finchoice, they need to be stopped.

My name is Alicia Swartz, ID number [protected]. I received a text to say that I took out a loan ( never) and have been handed over with this reference number [protected]. I don not understand as I have NEVER IN MY LIFE taken out a loan with this institution which is part of Capfin and Homechoice neither of which I have had any dealings with.

I need to know what type f recourse I can take and this will affect my credit score.

I wish to resolve this matter with haste and I cannot own or take responsibilty for something I had not undertaken.

Please advise

[protected] or [protected]

alicia.m.[protected]@gmail,com

Finchoice offered me a loan TWICE said I qualify and now they don't want to process it because my salary gets paid in 2 installments? I want someone to call me immediately

Is this how u run a business? ? You can clearly see I have money coming in every single month what is the issue? You have messed me around you don't give feedback you even attached a debit order on my bank account but no money has been paid. Now that is fraudulent

I have been battling with Fin choice for a while now with their zillion phone calls daily! Now I cancelled my funeral cover but on the day I canceled they proceeded to debit immediately after I dropped the call, this was July 25th 2023, this morning July 28th 2023 I am waking up to another debit order of R69 and R525.05. Now Finchoice, you have a recorded audio of me specifically asking for a closure to your funeral cover. Why are you debiting me? I am taking this matter to the Ombudsman.

I have been calling finchoice with regards to my balance that has not been updated for weeks now. The end of May I have contacted an agent who helped me to change my banking details and mentioned to me that the amount of R749.03 will be deducted the next day, which is was. However, a few days later I check to see if I can get another loan but I couldn't because is showed that I did not pay the end of May. I have called up the beginning of June and was told that a ticket has been raised. This month, when the debit order went off I decided to check my finchoice account and it still shows that my finchoice account is in arrears. When the money was taken the 1st of June, it went out of my bank account and never came but into my account. Yesterday I spoke again to an agent and she told me that I can check my account at 11:00am to see if it has updated but nothing has changed. I am getting tired of calling and nothing is being done. And also I am now getting phone calls to say I have missed a payment which is not true. Can you please fix the system or I will stop the debit order.

On the 31st of may my boyfriend applied for a loan with finchoice nothing has came into his account

We applied for the loan as we needed it immediately its Friday the 2and of june and still nothing in the mobimoney showa money but says not available how can a instant loan take so long then they might aswell not help the customers to let them wait this long we've been calling and calling an nothing is still resolved

I am getting sooo frustrated with FINCHOICE, and don't know what to do, as my complaints are falling on deaf ears.I was getting inundated with calls of 4-5 a month, from various call center operators asking me if I wanted Funeral cover, for 3 months (3-4 calls a month). I even followed up with an email - and was told we are very sorry we will not contact you again and will make a note.

3-4 months of bliss prevailed  "No calls". Then today 26th April they start again - NOTE: I am NOT going to change my mind in 3 months, 6 months, or even a year. They should be ashamed of how they handle their customers, in all honesty. When is enough, enough? And the same thing, re: payment  -  they debited my account early before I had been paid - I had over 14 calls in one day alone, even after I explained I had not been paid

I have been calling and emailing Finchoice for several days, People at that call Centre are so lazy to take your call, they happy to transfer me to another department that does not bother to answer my calls. I have paid up my account in march 2022, I have requested a paid up letter only to find the number on the paid up letter differs from the original account number on my original loan statement. They don't update the credit bureau to let them know that you no longer owe them and if you do it yourself you have the incorrect information. I need someone to pls update my paid up letter with the correct account number to clear my name on the credit bureau as it is affecting my score badly. this is so unfair as I did all I could to get this loan paid up and off my name Lucinda lucylu.[protected]@gmail.com

Hi.

I requested a refund from finchoice on the 3rd April 2023. Today is the 13th April. I haven’t received a refund as yet. I am so frustrated with finchoice double debiting and not refunding me my money. Bank charges are all on me and now my bank account is sitting on a minus. No one is doing their jobs in the refund department as welll as this so called “team leaders”Everyone is on a good holiday !The consultants are also of no use. All I get told is they will escalate the matter . Like wtf am I suppose to do with that?! I got a loan faster than I got my money back which is very pathetic. I will be taking this matter to hello Peter and Google reviews to let people know the [censored]ty service that finchoice provides. [protected]

[protected]

Hi my name is kagiso ndaka I have a personal loan with finchoice of R12000 and was paying R681 the loan is from 2020 February and COVID-19 came and finchoice offered me payment assistance cause was impacted by covid and I paid since that day and last month I received a call from finchoice informing me that February is my last payment but today on the 7 march I received a massage that I still have to pay R14000 more because was paying them half payment which is I didn't ask for that they offered me I didn't ask for it I wanna know can I R12000 more than 3 years and when I count the money is almost R30000

My name: Mmolleng Michael Rakwena ID [protected]

I have a serious issue with Finchoice whereby they debited account on the 19th December in state of the 25th. The money they debited was purposely deposited for vehicle repayment as arrangement was made with my bank to debit the vehicle instalments before my salary is paid as the vehicle instalment does not come from the salary. Have mad call the whole morning to the call trying have the payment reversed but there is nothing call Centre agents can do not even to transferer my call to a team letter or a manage. This will result in me having unpaid debit order which I called the bank, insurance company, the service plan company and tracking company to arrange the early debit before my salary is paid. As I told the agents I spoke to if I reverse the debit order myself I in future reverse all the company's debit orders.

Should the company which to contact me my number is [protected]

I am Mkho Marcus Sithole; I lost my identity document in 2009, but it is now in the hands of someone who is exploiting my information to register accounts everywhere. I have repeatedly sent the NRB the affidavit and a copy of my ID, but the matter is still open. And despite the fact that I have provided the necessary documentation proving that this account is not mine, NRB Solution continues to contact and email me about it every day. Please advise me on the procedures I should take to solve this issue.