FinChoice South Africa
Reviews and Complaints

I applied for a kwik advance loan last week Thursday, I was approved right away and recieved a text saying the money would be in my account shortly. I didn't recieve my money until Monday night at 10pm. I called a few times to find out what was going on and got very misleading information. I was told the money would be released to my account momentarily on Friday then again on Saturday. By Monday, I called repeatedly but got no reply. I will never use this service again

I refer to the above matter and wish to advise that on the 8th March 2018 I requested a credit bearer profile only to find out that I 've got 3 accounts that are listed on my credit profile.
1. Account Number: 4553806- existing one.
2. Account Number: 4269025- Top up one
3. account number: 4344656 _ Settled last year

I've speaking to Jenereen Solomons: Call ref no: 256339 & 256336

I've been calling your company so that they can remove these 2 accounts that is not existing but with no success.
I am very frustrated and very disappointed with your services.

I phoned in last week and a consultant told me that the reason my account is in arrears is because finchoice did not deduct the airtime from my bank account. The amount was R20. She told me that I must pay it into finchoice bank account FNB acc. I did so and Friday 9th February but still when i want to make use off the ussd *130*1048# the it stil tells me that my account is in arrears .

Please can someone assist me with this because i do not want to be handen over for a R20 that i have already paid.

cell [protected] Chantel Boer id [protected]

thank you

Finchoice debit my account before the agreed time which means almost every month l get charged R150 by my bank for bounced debit order. I need my agreement voice recording that will prove my payment date and then l request a refund for my all my bank charges from last year January to date. I get paid on the lastday of the month which was our initial agreement. L want my money back as you breaching the contract.[protected] Thabitha

Hi I just spoke to a consultant by the name of Nosipho that lady is very rude. When we call the call centre we expect the consultants to understands that we are using our own airtime and not for her to ask us to repeat the same information over and over again. Very rude that Nosipho lady. I called 18/12/2017 around 15h10. You need to do a customer survey to rate your consultants. You can hear the annoyance in her voice and the spitefulness.

Capitec: transfer - r2200.00 from savings account; ref finchoice; avail r47708.23; 02-dec. Call [protected]

Above is proof of payment from my savings account to finchoice account at fnb. This was not allocated to my account yet and I get harassed every single day for not paying my account. The ref on the tef is c oosthuizen and not my i'd number as my initials and surname is automatically entered in the reference field. My details is as follow. Cornelius andries oosthuizen with i'd no [protected]

I was very impress at first when I made an application with finchoice, consultants was very much proffessional with my application, which I did on thursday 16/11/2017. I was told it was approved and had to send thruoght my docs, payslip or bankstatements, which I did several times the net day, friday 17/11. I also phones in to comfirm recieving of my docs, which the did. This morning 18/11, I got another message to send my payslip again and dis so, so I phones to ask, again, im docs has been recieving and was told again yes. Then only to be told that load would only be paid out on monday 20/11, which would be late for me that why i applied on thursday already. Very much upset and dissappointed and would not recommend service to other.

Hi my name is petunia and i'm a finchoice customer. I took a while advance las month and the agreement pay date was the 6 and luckily I had the money by the 3rd. I asked for a settlement on the 3rd and paid the loan via eft, my mistake was that on my reference the bank uses my initials p ndaba. But i've been receiving called saying I have not paid the loan yet. I also sent the proof of payment via email [protected]@finchoice.com. Please fix this misunderstanding cause it's getting on my nurves now please my contact is [protected]

I have being a Finchoice customer for the past 3 years and I have taken out 3 loans with them before all of which were paid up way before the end date of the loan term contract. The latest experience I had with Finchoice was extremely disappointing Finchoice debited my monthly installment the same week that I settled my loan agreement only to realise that I paid them more than the settlement amount. I then contacted Finchoice to advise them of the Error and was promised a refund on the amount extra that was paid. I have spoken to numerous consultants all of which seem to have an extreme lack of understanding and customer service experience. All the consultants that I spoke to all had different stories no one was on the same page on the process of my refund there is no consistancy there what so ever and I am disgusted in the manner in which the Finchoice consultants speak to their customers. I was promised my refund a week ago and to date have not received anything. No one seems to know what is going on and neither is anyone very helpful. I am beyond upset and frustrated and I am going to express my disappointment of Finchoice services in all ways possible...

In January last year I got a new cell no from MTN [protected].
I am receiving daily calls or pre-recorded messages from Finchoice for the previous owner of this cell no (a Ms Janse van Rensburg) demanding payment that is overdue.
I am now receiving messages on my personal cell number [protected] giving the same messages. I have never been a customer of Finchoice, and I have never met the said Ms Janse van Rensburg. Further, Finchoice has clearly obtained my cell number from MTN as there is no other connection between these cell numbers. This I believe to be illegal. I have contacted Finchoice by phone on numerous occasions, but the harassment continues.
I require Finchoice to remove these numbers from their database and refrain from sending me further messages.

R.B.Nourse

Finchoice is providing false marketing to its customers, I have been a good and a loyal customer to them, they advertised this skip a payment when times are tough I applied for it in march 2017 but they still debited when we had an agreement with them that I m gonna skip that payment, so I decided to reverse those funds and now they are busy calling and calling me as if I stole from them, I didn't steal from you, you must just stop lying to your customers and be honest to your customers, as from now im gonna preach to everyone that I know to never ever make business with finchoice, you are liers, my name is pm tladi

I paid the account of Finchoice in full and they even sended me a paid up letter, now they tell me that the account is still active and how I don't understand be cause the account is paid up. They tell me that I owe them R399 and after paying the account I sended them the deposit slip and they sended me back the paid up letter saying the account is paid in full. I need this to be fixed as soon as possible because I can't pay what I already paid in full.

HI.
My name is Andhira Singh. I am paying my account every month yet I am listed on ITC. please rectify urgently as this is hindering my credit record.
please call me on
[protected].
This was supposed to have gone through a retrenchment claim from my previous employer but all my paperwork was lost by your company. I could not find my paperwork as the company went under business rescue and all info was lost from my side, I was handed to DMC and am paying regularly.

Good day,
I have logged two calls and sent an email to gjacobs requesting my former account information. Each time my details are taken but the documents are not sent. According to the NCR I have a right to this information. I require full statements of the accounts from Jan 2012 to December 2014 to be sent to me urgently. I have not posted more details as I would like my information to remain as confidential as possible. But I may be contacted on the number below.
My number is [protected]

It is now common that finchoice maybe have some members who go about changing reference numbers and dates of payment when one has finished paying the credit because different amount of cash is being debited from my account on different dates and not even on the month end. It is being made in the middle of the month. If someone is behind this he or she should stop because it won't be nice if this big company is being investigated with such case because it's now theft and that's not a small thing because I can open a case of theft against this company and publish this in the papers that such big and hounerable company is doing this kind of a thing.

No phone calls are being made to me but they go on debiting different amounts of money on different dates in the middle of the month and I will take it as it's not the company as a whole and that there is this individual person who is behind this nonsense.So I beg finchoice to take care of this problem before it destroys the company as a whole.