Lakeview Loan Servicing review: Unethical mortgage loan services

I am writing this letter of complaint because I recently received a letter/statement from my loan servicer, Lakeview Loan Servicing, LLC, dated 01/16/2024. This letter/statement indicates that my mortgage is in default and I am in jeopardy of losing my home to foreclosure. I have contacted the “subservicer” (LoanCare) of my mortgage to assist me with a modification process. The modification process has initiated, and I was informed that the I would be contacted when the review process is complete. As a result of the COVID-19 pandemic, I currently suffer medically and financially.

Lakeview Loan Servicing, LLC has failed to properly and accurately document my account and they have threatened my livelihood with the procedures of foreclosure. Lakeview Loan Servicing, LLC has falsely implicated that the monthly payments for the months of October of 2023 and November of 2023 have not been paid. This is clearly inaccurate and false. The NYS HAF (Homeowners Assistance Fund) submitted $2,377.54 to the loan servicer on or about October 2, 2023 on my behalf, and there was a personal payment taken from my personal checking’s account on December 12, 2023, in the amount of $586.62, which has not been applied to the mortgage account to date.

There was also payment assistance made by the NYS HAF Program on 01/12/2024, in the amount of $1,482.08. Lakeview Loan Servicing, LLC’s unfair, deceptive, and abusive practices (UDAAP) has unethically contributed significantly to my financial hardship. According to the recent statement I received from the loan servicer, I am inaccurately and falsely being charged a total of $6,823.78 to bring the loan current.