CareCredit
Reviews and Complaints

I used Care Credit when I needed some dental work done a few years ago. In three years I never missed my monthly payment, always paid by the due date, ALWAYS on time! One day they cut my limit from $3000 to $2300 which in turn hurt my credit score because of the "credit to debt ratio" rating, then a few months later they closed my account for no reason. I ALWAYS PAID ON TIME! They upped my due date by 3 days which made me late because I paid on my regular due date. They charge a $39.99 late fee if your are late and almost $45 interest per month. Three years, never missed a payment except one month when customer service didn`t follow through on their commitment (overseas cust serv, so they can`t understand you) and my credit score dropped 59 points. I borrowed from my life insurance just to pay them off. They are financial sharks and lowest of the low!

STAY AWAY FROM THIS COMPANY! Our vet recommended them for an emergency vet bill. We recieved a "promotional rate" if we paid a set amount over the minimum payment each month. Our credit limit was $500.00. We paid that set amount of $50.00 and paid AT LEAST a week early each month. I noticed that the last two months the balance was INCREASING...when I checked my statement this month which I downloaded (which conveniently they had changed to online only instead of a mailed paper statement so I would not notice the interest change) I found on the statement that the promotional rate had expired and THEY CHARGED ME $97.38 IN INTEREST ON MY BALANCE OF $206.57! Are these people on CRACK? How on earth can you justify almost a hundred dollars interest a month on a 206.00 dollar balance? I am getting ready to contact them via email I will close this account. And I have informed my vet of their practices. DON'T USE THIS COMPANY FOR ANYTHING! I can see now why they have so many complaints listed on this board. This is one for Clark Howard to advise.

When I heard about the care credit plan from the girl at the oral surgeons office I thought the offer was great. I was told I could pay off my balance in 6 months without a penny spent on interest. (So I thought) On the forth month's bill I saw intrest attached on to my remaining balance. WTF. I called the company of course and they said that the person at the oral surgeons office signed me up for the 3 month introductory offer instead of the 6 month introductory offer. It is a mystery to me how she could have signed me up for a 3 month no interest offer without a 3 month no interest offer written anywhere on the care credit's brochure and website. After I contacted care credit again they said nothing could be done about it. :( So my money was stolen from me through misrepresntation and a stupid ### that works at the surgeons office.

IF YOU HAVE AN ANIMAL THAT NEEDS LIFE OR DEATH TREATMENT AND DON'T HAVE THE MONEY DON'T TRY TO GET CREDIT FROM THIS PLACE. IF YOU DON'T HAVE A PERFECT CREDIT SCORE THEY DON'T GIVE A DAMN. WE LOST OUR LITTLE ANNIE DUE TO AN ACCIDENT AND DIDN'T HAVE THE 2000.00 FOR THE OPERATION AND SHE DIED THE NEXT DAY. I'M GLAD ANNIE WASN'T A CHILD THAT NEEDED MEDICAL ATT. BUT WAIT SHE WAS LIKE A CHILD TO ME SINCE I DON'T HAVE CHILDREN.

I opened a Care credit account last year 2005 to pay for dental work. The first 3 months I paid with no issues. Then the next statement I noticed a late fee. They had adjusted my due date. They did this 2 times. I called them the first time they stated they were going to take it off. NEVER DID> I called them again a few months later and they told me again I was late for the 2nd time. They are scamers and dont used Care credit. I closed my account and transfering the ballence to another card I can rely on. Wow and how do they stay in business. I wonder if the news should get a hold of this info.

I have been getting the run around from Care Credit since Sept 09 on a refund that was overpaid, at first the told me a couple of weeks now they are telling me there was a mix up . My Account was paid off in Nov 08 . All they really need to do is give me what is due to me . My dentist sent it to them when the refund should have gone directly to me since the card was closed . They should of given it to me a long time ago, I think they are the worst run company ever.

My balance was 1900 and my INTEREST IS 1950! CARECREDIT IS A PRODUCT OF GE MONEY BANK, A BANK WHICH USES THIRD PARTY TO ENGAGE IN GETTING PEOPLE LIKE MYSELF TO OBTAIN CORRECTIVE VISION SURGERY

I wrote to the Federal Deposit Insurance Corporation, Consumer Response Center, 2345 Grand Boulevard, Suite 100
Kansas City, MO 64108
I also wrote to the Federal Trade Commission, Board of Governors for the Federal Reserve System.
it's insane! 100% interest on a balance of 1900? It's 1950 interest on a balance of 1900!

HERE IS MY STORY: :

I filed with the Federal Trade Commission online but I am advised that this office has a better sense of public sensibility if I write in letter form. I would like this office to engage in an investigation of the practices of GE Money.

And to that effect, I attach “samplings” of the complaints filed by consumer that I obtained on-line. In addition, I attach a copy of my recent bill due November 27, 2009 and which I received on or around November 22, 2009. As you can see from the complaint filed with the FTC, it was filed 11/22/2009 the day I received my bill, and yet, GE MONEY’s computer generated letter was dated November 18. 2009. The date of this letter is important for two-fold reasons. GE Money had anticipated the interest to rise and they pre-emptively sent these computer letters selectively to those who they categorized as high risk. But that is not the issue. The issue is whether GE Money had acted within reasonable bounds of acceptable practices that are not predatory. By singling out some prior to the actual due date, they have “selectively” chosen the members of the debt class, and worse, they failed to provide adequate notice of change in terms.

FACTS:
In or about April 2008 I was considering a corrective eye surgery which would correct my terrible vision. In or about that time, I was advised by my Doctor. that there is financing available through a card called CareCredit. They contacted Carecredit and obtained a financing at ZERO APR, which I was advised would give me time to make payments over time. The payment obligations were made to GE MONEY. I have never been late and even had automatic repayment along with additional payments. I whittled my debt from about $5, 000 and only $1900 was remaining. But based on the assumption of my ZERO APR, I continued repayment without being late.

In or about November 22, 2009 of this year, I received a bill for payment. It stated that I owed $3, 570, of which the INTEREST EXCEED THE BALANACE OWED. The Interest was applied from inception of my card, NOT from when the expiry of my term. The expiry date of the term would have been November 2009 or so. The purpose of financing was to provide the consumer the opportunity to engage in a medically necessary or meeting ancillary concerns without being financially exhausted.

By adding INTEREST carried backwards, the offer of ZERO APR is a fraudulent and a misrepresentation of the terms and conditions.

Moreover, there was NO NOTICE that the terms have changed or that it will become changed. I had created automatic payment and in addition, another payment in order to protect my credit record. The implication of the interest added form the inception of the term is excessive! And if the financing facil8ity such as GE MONEY Bank which offers products like Carecredit and other types, a clear NOTICE and ADEQUATE NOTICE should have been provided prior to sudden rise in interest, in order to give the consumer the option to OPT OUT, or Repay down the debt before it becomes ripe. That inadequacy of notice is deliberate and the offer made through a third party service provider, such as a doctors; office is PREDATORY LENDING practices.

I was so disgusted that I researched on line the number of persons who have been scammed in similar manner. I am attaching a copy of those complaints. You will see that GE MONEY Bank and their products that they carry are generally and customarily done through a THIRD-PARTY service provider, such as a medical facility, veterinarian’s office, or some stores. They do so because this adds a layer of legitimate “buffer” between the consumer and the actual financing vehicle.

AS a member of FDIC, FTC and member of the Federal Reserve Banking, GE MONEY has an obligation to meet the standards of federal regulations, in which this office has jurisdiction and oversight over their practices.

I will pay down my balance ONLY but since GE Money is a scamming agency, I would like to obtain a guarantee and a stipulation that they will provide me with accurate accounting, and also guarantee that this will not alter my credit reporting.

Enclosure
Cc: GE Money Bank PO Box 981127
El Paso, TX [protected]

Established an account thru Care Credit to pay for a hearing aid in Oct. 2008. Did not have hearing aid insurance coverage. We paid $300.00 down and made payments of $100.00 Oct., Nov. & Dec. in Jan Care credit supposedly updated their system and failed to credit the monies paid on the account prior to to the system change. Now they're wanting $367.00 for intrest due to their system/people error. The account was paid off in Oct. 2009.

I have been paying on this account for 18 months. I called and spoke with a rep about an extra charge I received on 10/4. My "promotional expiration date" expired on 10/14. They didn't say a word. I owed 50.00 out of an original bill of $800. I received my next statement with an extra $172 in interest tacked on for being 2 weeks past my expiration. They refuse to credit this amount and say that I should have clicked on a separate tab to see when my promotional interest free period expired. They said the rep only had to tell me that it was about to expire if I specifically asked. They said that the main page of the website only includes "the most asked questions about the account" and it's not their fault that I didn't click further to find my promotional expiration. I talked to an "escalation specialist" who completely talked down to me and was borderline rude. He refused to transfer me to his supervisor.

I've tried several times to pay on line and this is the only website that I have difficulty trying to access my payment. When I tried to pay over the phone, they charge 10.00 x tra. This is not right! I will report them to the better business bureau and I urge every one else who has the same trouble to do the same !

I have always made payments on time or as agreed, always being told that our credit with CareCredit was excellent. Just recently I received a letter stating our interest rate would hit over 22 % on the day following Nov 3, 09. Nothing had been said about "credit worthiness or Lateness. In fact all late fees erroneously placed on acct were refunded. Yet they are raising our rate stating we were late 3 times. One payment was made within two days and this was after omy husband, retired military, suffered a severe brain injury. Here is an address to complain to. Go to ots.gov and file the complaint and make copies. The toll free number is in D.C. [protected]. Your state will have a number also. I called Washington and received a call the very next day. I have filled out the form and sending in today. Good Luck. Jody

Dear: Care Credit, Please For The Last Time ! ! !... Com-on . I've Called, Talked To Yall On The Phone& net. Can't Count anymore! OK..! ! This is it ! ! ! ...The Name On This Account Is ...Hold on...Mr. Kelly J Potts... Not CALEP POTTS. ! ! ! ! !?... That's Right:...Mr: Kelly J Potts... Do Yall Get it Know... Now Please After So Many Attemp's...CHANGE IT...NO...REALY CHANGE IT

My GE Money "Care Credit" account has jumped to 23.990% (really 24%) interest for no reason whatsoever. They also said IF I miss a payment that the interest rate would be 29.99%.

I have missed no payments at all. I went ahead and paid off the balance and destroyed my credit card.

I will no longer do business of any kind with General Electric Company who owns GE Money who issues the Care Credit type credit card.

They are using very unfair, extremely high interest rates.

They certainly do not need my business.

with all these complains against CareCredit, i am wondering what legal actions can we do? their business practice is just unethical. late fees, fluctuating due dates, erroneous statements, etc.

Warning to all.

I am in the process of paying off my Care Credit card. As anyone would do I called Care Credit to get a payoff Ballance. My intention is to pay off this card tonight however when I called they told me that even if I pay off my ballance tonight I will still be responsible for the interest that would have accrued over the next week. I dont know about any of you but I feel if I pay off a bill that should be the end of it. No further charges should be incured. In addition to this the several emplyee's at Care Credit I spoke with were quite rude and when I asked to talk with a supervisor I was told I was the one being rude and if I did not change my tone the call would be disconnected.

Do yourself a favor and do not open a care credit card. You will regret doint it as I do...

Here is some info that might be of help to everyone. Most contacts with this outfit are actually to Client Development Services, a call center in Henderson, Nevada. These people have crappy customer service and won't answer email or complaints. If you send them a complaint, they block your email address so you can't do any follow-up. Here are some email addresses that you can try but don't expect any responses. The first 3 are the owners of this company and the last one is just one of their flunkies. [protected]@cdslv.com, [protected]@cdslv.com, [protected]@cdslv.com, [protected]@cdslv.com.

Here is some information that might be of help to many. Although CareCredit is a GE Money Bank product, when you talk to someone concerning this, from start-up to now, you are NOT talking to anyone from GE. You are talking to a call center at Client Development Services in Henderson, Nevada. These people work for bonuses and will tell you almost anything to get your money. DO NOT TRUST THEM! If you check with your financial instutions, you can find many who will help your patients and it will cost you nothing. Plus you will be dealing direct and not with a person in an independent call center.

In April I was told that Care Credit could be used for vet bills and chemotherapy, with 18 months deferred interest. I applied online, was accepted & started using the card for vet bills.
I paid more the minimum on time each month.
Today I opened the bill and there was a $19.81 charge at 22.98%!
I called to complain and the rep was not sympathetic. She said I had a 3 month agreement not an 18 month agreement.
She said unless I could prove it in writing, tough luck.
I have my email receipt but it is not written on there. I called the vet and they said they will try to fix it, if they can.
I HAVE NEVER, EVER HAD GOOD DEALINGS WITH GE MONEY BANK, EVER.
I HAVE an EXCELLENT FICO SCORE AND DO NOT NEED A 23% CREDIT CARD.
BEWARE OF CARE CREDIT AND BEWARE OF GE MONEY BANK - THE WORST CUSTOMER SERVICE.

Each month I have tried to use the on-line system to make my monthly payment and each month I cannot access. It comes up with "an error page" when everything has been inputted correctly. I also contact the customer service area while on the computer and no one understands why I cannot get on and no one has been able to assist me. This creates a big problem because now I have to have a telephone payment which costs me an additional $10 for the transaction. I almost feel as though this is a scam to get an additional fee from me. I do everything on line and this is the only account that will not work on line even though everything is completed correctly.

Watch your back if you have GE Money Bank's CARE CREDIT card. They give you three months without interest and if you don't pay off the "promotional amount, " they will charge interest on each individual promotion, not the total amount due. Say you ran to the vet three times in two months and couldn't pay off any of the "promotional" amounts. As each promotion ended, you'd pay interest on it. So, instead of a 19% interest rate, you'd be paying 19% three times. Talk about crooked.

They also stiff you when you make an internet payment. My payment was due on the 28th, which was a Sunday. I made my payment on Saturday the 27th but it was not presented to my bank until the 30th! This is supposed to be an electronic debit, which means it's paid when submitted. GEMB wants to make you pay late fees, so they submit it four days after the payment has actually been made. You either get on the phone and hope you can hammer some sense into them, or pay a $39 late charge.

One last thing. If you use a credit consolidation service, GEMB will not change their due date for anyone, including the service.