Uplift
Reviews and Complaints

Due to Covid-19, my cruise along with many others has been cancelled. I've read other comments from people who are upset with UpLift because they didn't get "all" their money refunded. I've also seen the reply from UpLift and I have to agree with UpLift. If I had put my cruise on a credit card, I would still be responsible to pay any interest that had accrued until the cruise line issued the credit. I have no issue with this. It is explained upfront that the interest is non-refundable. You do not have to use UpLift. You chose to. I called them yesterday with questions on what would have and was given a very professional explanation of what to do. I feel they have totally fulfilled their obligation to me. When I book again, I will not hesitate to use UpLift. Thank you for giving me a way to even go on a cruise without having to save up to do so.

Worst customer service ever! I had a trip to Vegas and I had to cancel due to covid-19. I have been calling and emailing them and they told me I had to cancel with the airline and hotel separately and once they get the refund from them it would reflect on my account but they are still taking payments. I cancelled my flight and hotel and those companies told me that they issued the refund immediately but it still hasn't reflected on my uplift account. They are not helping anyone in these tough times, I mean we CANNOT travel what part does uplift does not understand? Every company, hotel, or airline has been so thoughtful and helpful except this one. Also, I know people who have used Affirm and had to cancel their trips due to the same circumstance and customer service took good care of them immediately because they understand. AVOID AVOID AVOID using this company.

NEVER EVER USE UPLIFT! I had a Carnival Cruise booked for June . Carnival canceled due to the Covid Pandemic. I stayed in contact with Carnival and Uplift regularly and asked all the right questions and received all the right answers Until I received my refund which was $484.00 short of what I had paid! Uplift had assured me that I would be refunded the interest accrued as well since this was an unprecedented issue. I contacted Uplift immediately and the lady was very helpful and found the recorded phone conversation where I was told I would receive every penny I paid in and I was thankful. A few hours later she sends me an email stating they were sorry for the "miscommunication" but I would not be receiving MY MONEY after all! Forget you ever heard of Uplift! I sent another email and going to continue calling them as well as contact my lawyer to see what we can do to resolve the issue.

Let's just say Allegiant Airlines and Uplift are terrible businesses that have *** to no customer service reps, that have been properly trained. I
have been trying to get ahold of a customer service rep for days. Yes, I have chatted online with agents but they tell me "I have to call in". I am trying to apply for a hardship application but the chat agents say that the number associated with my account, which is my cell phone number, does not work. They said I need to borrow someone's phone and call customer care to get more than two options on their automated phone system. How ridiculous. The number I used to sign up for the loan, check on the loan, make payments for the loan doesnt work? It works online but not when using your phone system?
Online agents refuse to help and will not have anyone contact me. I emailed Uplift and still have not heard back from them. If i dont pay off the loan within a few days, it will be sent to all credit companies and damage my credit. Can anyone advise me please?

STAY AWAY FROM THIS RUTHLESS COMPANY. This company has been funded by multiple wealthy venture capitalist funds. Despite the wealthy equity funding in order to obtain millions in funds from the PPP UPLIFT maintains they are a "small company" Check the US Treasury Site to see what this company took in government bailout funds. They have wealthy deep pocket equity investors! How they qualify and meet the threshold I have no idea. Truly small business is shut out. Despite the handout they are still screwing over customers. This customer was impacted by COVID and made a late payment (the payment was under $10.00) This COVID was a tragedy for the family but their callous company policy cares nothing about their customers. As can be seen from other reviews they are taking advantage of the situation and are only concerned about their bottom line and their investors. If you cant take care of the average joe customers why dont you get your funding from your wealthy investors instead of exploiting a bailout of the venture capital system!

Let me start with, I did not have any of the problems others are claiming to have. The loan was easily written out with different payment options, along with the interest rate, and information on how much you will pay by the end of your loan if you stretch it until the end. Also, it does inform you that there will be a hard credit pull once you accept the loan. I found the loan to be quick, easy, and painless. I even had an adjustment from Allegiant on my flight due to issues on their end. I saw the credit straight to my balance with no work on my part. My problems did not arise until I paid off my loan. I never had a late payment, I never set up any payment plans to adjust my payment day. However once I paid my balance off in full, instead of that being reflected on my credit score I see it labeled as closed? Which gave a negative impact on my score. I did enjoy the ease of Uplift, and the ability to travel prior to payoff, plus the initial help and last year of positive credit reporting. But it's all a wash if after I'm going to see a drop of credit score for responsible repayment.

Great company in my experience, just have to read fine print, knowing that interest is occured in full. Have used them more than once and was aware of finance charges occurring immediately before ever signing my first loan, which seems to be the main reason for negative reviews. I have had 2 trips cancelled that were financed through uplift with no issues. Knowing that I would have to pay interest in still if refund was given a refund. I contacted uplift and asked about rescheduling trips and was told that it no issue and loans would both remain active and no changes would be made to loan. I was able to contact both travel providers (cruise line, and airline) to reschedule both trips. I was able to contact uplift, just to inform them that i rescheduled both trips, and was told to continue paying on both loans as if nothing happened, and everything will be fine. I have had relatively low interest on every single loan I have used with uplift, and will continue to use their service, as it is much easier for me to do a down payment of under 150 than a deposit of upwards to 500 sometimes.

Uplift is a complete rip off. I booked a carnival cruise through them and due to COVID my cruise was cancelled. I was promised a complete refund if they were given a complete refund. I was even quoted the amount of the refund. Then I find out that they are keeping 295.00 of that refund for some bogus interest that they claimed the loan accrued. I was promised that everything would stop and no interest would accrue and that I would receive a full refund. When I contacted them to ask about why my refund was about 300$ short she explained that she'd have to go back and listen to the call but that there was nothing else they could do. So basically they've taken a hit and decided to steal the money from their consumers. Horrible company, very dishonest and and complete rip off. They should be investigated for these lies and I'm willing to bet you they will make sure the recorded calls are deleted. Please tell everyone you know to never use this company for their travel needs. If anyone knows anyone who can help with starting a class action lawsuit to receive our money back please let me know, i'm definitely interested.

I applied and was approved with a credit Score of 575. Made my very 1st payment which happen to be a few bucks more than my remaining 11 payments. No problem, because the payment amount was low enough to comfortable make. I paid my loan each month on time, I also asked Uplift to report the loan to my credit, because I was in the process of rebuilding. It helped tremendously, unfortunately toward the last 3 months of my loan, I decided to pay it off in full not knowing it would effect me. My credit scores dropped over 100 points because the account was closed. Although it was paid in full. I went to apply again a few months later and I was denied, because of the new low credit score which they caused. Nevertheless Uplift provided a great vacation experience for me and my family. They sponsored our Disney World trip. Flights, Hotels, Rental and Parks. I just which they had a better system for reporting, or even approval. Uplift should implement a policy for Prior customers with good repayment history without having to pull their credit again. Especially since they were the reason my score dropped. I will be using them again(if they approve me?) but I wonÂ’t ask for the optional credit reporting, nor will I pay off the loan early.

Uplift is a market scam hurting the reputation of lenders and the travel industry. They should reimburse the public the interest they collected for services not rendered. The public is complaining loudly just Google it and check Trustpilot, the CFPB, ComplaintsBoard.com, ask the institutions in the truth in lending forms, Priceline, and the cruise lines. I foresee a class action suit brewing. The public is complaining for lack of transparency, fairness, and poor customer service with canceled travel due to the pandemic while the institutions collected tax payer funded ppp grants and doubled dipped collecting interest and fees to make revenue from loans that werenÂ’t fair and had super high interest. A processing fee under $50 is fair, reasonable, and understandable but anything collected above that is most certainly not. $300 in interest and fees for a loan from Jan-April and the travel got canceled is not fair. UpliftÂ’s site does not clearly state this in plain language nor do they when you call customer service when you are trying to make the choice of 100% reimbursement vs 125% future cruise credit had any of us know weÂ’d be robbed we would have done the 125% future cruise credit but once you chose and wait the 90 days and find out you were robbed itÂ’s to late. Anyone who took a travel loan Dec 2019 forward should be fully reimbursed the 100% the cruise lines and Priceline promised.

On 3/12/22 I purchased United flight tickets using uplift. When I clicked "buy now" the website showed an error and said to try again ate, I did this 5 times before the payment actually went through. On united, I have ONE reservation but on Uplift I now show FIVE loans. Those payments showed that they never went through. United shows that they have no knowledge of those flight reservations that Uplift somehow has loans for under my name. I can't get anyone to email me back, the guy I spoke with after waiting hours to speak to yesterday said he would call me back with answers w/in an hour but I never heard back. I was then informed that it is ILLEGAL to provide a loan to someone with no services rendered with the intent to have services. I would like to know why 4 of these 5 loans weren't a red flag/declined? How is someone able to open 5 loans for ONE flight all totaling the same amount. United has zero knowledge of these and earlier in the day publicly announced that they had a glitch in their payment system. I would like to have this resolved. 3 emails and a phone call and Uplift has continued to ignore me. I hate having to go this route but we are talking $8000 in loans and I am seeing people who are getting screwed by them. I will take legal action if needed. This is absolutely insane that this could ever in a million years happen. ALSO can not see on any of my loan paperwork WHAT was paid for. Whats the flight reservation #? THERE ISNT ONE! there isn't one listed because there never was a reservation! NOTHING is booked!

UPLIFT sold me a loan to go on a cruise, and in the contract told me i could pay 12 months on my credit card.. after 4 months, they said they will no longer accept ANY credit card for payment and would only accept a debit card or checking account. I do not HAVE a debit card and they offered me ZERO solutions to paying off the last 6 months of the loan. I have had no choice but to tell them they will either honor our agreement signed in december last year, or i would not make any further payments.. I told them i was laid off due to the pandemic and i have to save ALL my cash to be able to afford food and rent. They just keep emailing me and texting me that they dont accept credit cards anymore because they didnt want to pay the credit card fees,, HOWEVER they said if i would pay off the entire balance at once they WOULD accept a credit card proving that they are desperate for money right now. I see this company is in dire financial conditions because no one is taking cruises anymore and they are clearly running out of cash and want to change the contract and make me use my food and rent money to pay off a cruise i took before this pandemic started. I see this company has a VERY low rating already, so its not a surprise they are desperate for cash.. not my problem though., I told them if they want their money,, then HONOR the agreement we made at the beginning of this contract! I think they know they are going out of business and want to squeeze as much money out of the consumer as possible, but an agreement is an agreement and they will either honor it or i wont honor my part.

No one is more surprised than I am to be writing a glowing review of a financial institution.
I had fantastic credit for years.. 30 years and sudden changes during the pandemic turned my world upside down and my credit is dismal at best.
It's very important to me to take my children back East to visit their grandparents twice a year... with *** money and a maxed out credit card I didn't think I'd be able to do it last Christmas.
Uplift was a Godsend.
Yes.. it costs more to purchase tickets this way and I wish I didn't need them however the overall experience was delightful and they couldn't have been nicer or more accommodating.
A few times I wasn't able to make my payment on the due date and had no problem reaching s representative who assured me it wouldn't be a problem. I was able to delay payment for 15 days TWICE, in order to wait for my 2nd paycheck to come in a cover the cost. There were no extra fees, hoops or hurdles to get through. Just a few simple keystrokes or a phone conversation and my worries were put to rest.
I just made my final payment a few minutes ago ( late) and realized that Uplift was such a pleasure to deal with I might actually miss doing business with them ( when you are treated kindly and respectfully by customer service it eases the pain of having financial problems and it's been a bright spot in a difficult time)
I read the other reviews and having had many interactions with this company, with many different employees over many months, if there was an issue with Uplift, I would surely have run into it.
But, no.
I reached a real person within minutes each time I called. My questions were answered quickly. I was treated respectfully and they went above and beyond my expectations.
It's a rather simple service. However, the empathy and human aspect is so refreshing, so overwhelmingly positive that while they're not reinventing the wheel they are certainly improving the ride.

Due to COVID-19 my hours were cut at work. I called and worked out a payment plan to pay $94 and it would keep my account in good standing. So I set up a payment that while I was on the phone with Nicky. (4/28). Later that night I got an email saying that my trip had been cancelled and then 3 hours later they took my payment out of my account. On the morning of 4/29 I woke up and called Uplift and spoke with Mikee about getting the payment of $94 back due to the fact that it was cancelled and it was technically cancelled when the payment went through. I also went ahead and sent the copy of cancellation that Carnival sent my email to stop the payment. Mikee said that he would get the charge reversed and send that payment back to me and that it would take 5-7 business days to get the money back into my account. 5/1 rolls around and Uplift tried to take more money out of my account for $124 and it was thankfully declined by my bank. I called into Uplift again and spoke with another agent who took the automatic payment off of my account and confirmed that the charge reversal of $94 was still being processed. I waited until 5/8 and called and spoke with Mikee about still not receiving my payment back yet. Mikee said that Finance reversed the charge on 5/5 and to wait for 5-7 more business days from 5/5. So again I waited. So today (5/14) I call and get Pascal on the phone and he tells me the charge was never reversed for the $94 only the declined payment of $124 that they never received. According to Pascal they reversed that money that they never received, but have done nothing about getting the $94 payment I originally asked for back. 15 days prior. Pascal refused to let me speak to either a supervisor or the finance department personally. Uplift accepted the payment after the cruise had been cancelled. Even with me calling a few hours after this payment had been made after the trips cancellation. I am still awaiting a call back from Pascal about getting that $94 refunded.

I purchased a ticket using Uplift as United Airlines made it sound like such a good idea. DO NOT FALL FOR IT! The ticket I purchased was 1st class and fully refundable. I purchase the ticked and within an hour found that I could not book a hotel for the trip. I called United and cancelled my flight. I was assured of a full refund because it was within 24 hours AND it was a 1st class ticket. Now 6 months later Uplift is using the MOST aggressive collection methods imaginable. I called them and told them the flight was cancelled. I provided the email from United stating that my refund was processed. That refund went directly to Uplift and I lost both my down payment and the last payment as well. Even the way Uplift explained that was insane! They charged my credit card for what would have been two monthly payments, then hastened to say the 2nd month would be refunded right away. I still don't understand that mind set at all. But I didn't receive a dime back from them. Now a full six months later they have begun aggressive collection efforts. I am COVID positive and 66 years old. I can't think straight and they simply won't listen to me. Every single day they text and email saying if I don't pay within X amount of days they will report my non existent account to all 3 credit bureaus. I finally hung up on their rude and nasty agent because I was having severe chest pains. However before I did so the Uplift agent had United on the phone and the agent for United confirmed that the refund was made back in March to Uplift. The Uplift agent then began arguing with United saying that the credit card the refund was credited to wasn't an Uplift card. Unbelievable! So as it stands now they are saying if I don't make a payment they will report the account as delinquent and continue to do so even though I don't owe them anything. DO NOT USE UPLIFT! The interest rates are extortionary and the customer service is inept, hateful, and ill informed. I don't owe them anything yet they continue to text me several times a day and email me every day as well. They have caused me untold distress even as I am quarantined with COVID and sicker than I have ever been in my life.

Garbage! Good luck with having your personal information safeguarded. I called customer service for an issue after getting nowhere with getting anyone with common sense via email. After holding on the phone to speak with someone for over an hour, I had concerns with their customer service to begin with and called to speak with someone. I purposely gave incorrect info when the rep asked to validate my account as I was considering giving them updated information, eager to see if the phone support was any better and no...it was worse. The rep I spoke with actually didn’t validate the account and proceeded to verbally give me my social security number from the system and tell me what she had on file! Seriously? In an era of rampant identity theft, your rep gives me my social security number, especially when my account was not validated? WOW! The incompetence of this rep was unbelievable.
I have been trying to update my credit card number that was compromised. When the bank sent me a new one, I called to provide that for payment. I was told I could no longer use my credit card and had to give my bank account information or debit card info. Uhmmmm. For this company to assume that everyone has a bank account or debit card is idiotic. Not everyone does, regardless of income. Secondly, I have both (despite being none of their business) but I do not provide this info freely to anyone. Especially not now, to a company that has proven to have unsecure business practices and does not safeguard my PII by hiring idiots that do not take security seriously.
Lastly, when I signed up for their services I agreed to pay you with my credit card. I honestly do not care what they choose to do moving forward with new customers but that is not what I was in agreement to do when I signed up with them. They arbitrarily change their policy without notice to existing clientele and expect people to just deal with it? I think not. I tried to resolve this with them directly before I brought media and press attention and filed complaints with the Attorney General. I offered to allow them to resolve this beforehand since I doubted that my request from the “Manager” I spoke with to go anywhere since she apparently had difficulty with comprehension as well. They offered nothing but excuses and avoided ownership of the issue, even after claiming to listen to the monitored call where they confirmed what happened.

In regards to account number H32616019931. I made a purchase with you guys and then canceled the purchase within 24 hours. I let you guys know right away. But my account wasn't adjusted. Now I have a report for you guys saying I have late payments (which I totally disagree and want to dispute). My decent credit score is damaged and now my living situation is at risk, along with my other health issues and this has caused me serious distress. I went ahead and made a few payments not because I agree with the loan in my account, but to avoid any further damage to my already poor score. I need this to be resolved as soon as possible. I don't want to seek legal means to get this fixed but if you guys refuse to resolve this with me I am prepared to.

I noticed a similar complaint that was solved. I was denied on the "cannot verify identity" reason. I wrote to Uplift and they said to contact Equifax. I called Equifax and they confirmed the score of 789, an excellent score. They told me I need to call back Uplift to understand what is the problem. Uplift claimed in their last e-mail that I am asking for an exception which is not the case, just trying to understand. Uplift approved me before, with the same score, so nothing makes sense so far.

I attempted to make a payment on my UpLift loan and was prevented from doing so, by the company's web portal. As such, I contacted UpLift's support team and spoke to an incredibly nasty and rude Support Representative to gain assistance in completing the payment. The Support Representative blamed the payment issues on my bank and refused to escalate my call to a Manager. Following the call, the Support Representative locked me out of my account and my mobile phone number is no longer recognized for entry to the account, which prevents me from making a timely payment and also violates my consumer rights. I would like to have this issue resolved immediately as my payment is due tomorrow. If I cannot get this issue resolved through the ComplaintsBoard.com, I will contact a Consumer attorney. I contacted the business again after my call with the first Support Representative and learned from another Support Representative, ***, that the first Rep changed my phone number from*** to ***, to prevent me from accessing my account. I do find the intentional attempt by the Rep to lock me out of my loan and further prevent me from issuing a payment or having insight into the loan, which has e-statements only, as a violation of my consumer rights.

I am writing to dispute a charge of $203.98 from the travel business Uplift. I originally paid Uplift in Full for an "Eagles Fan Cruise." for a total of $***. Uplift sent the $*** payment to "Classic Cruises" Sponder of the " Eagles Fan Cruise." I than received notification via email directly from "Classic Cruises" that the Cruise had been cancelled due to COV19. Classic cruises than sent me an email stating that I would get a total refund of $***. Per the attached email support documentation, I ORIGINALY sent an email reply back (with receipts) letting them know that I paid out $***. It wasn't until I had signed acknowledgement of the $*** (which the cruise company agreed with) that I realized that I had actually paid out an additional $203.98. When I sent an email back to "Eagles Cruises as they are the ones who sent me the refund directly) requesting an adjustment to account for the $203.98 additional payment that Eagles Cruise Company said I would need to reach out to Uplift and Uplift stated that I would need to reach out to The Cruise Company directly since they are the ones who issued me the refund. I am writing to request a refund of $203.98 that was paid out to Uplift as the cruise was completely cancelled due to COVID19.

So I financed the trip through uplift for a carnival cruise that was eventually cancel. We were granted a refund from Carnival but I had to go through uplift since that's we financed from has been since April that the refund was issued and I still have yet to receive the check it's $1,500 they do not put tracking on a check which is retarded I mean it could walk the check from their company to my house by now it's ridiculous. I actually called the company to ask them to cancel the first check and issue me another one and a month later the original *** which I thought was the new check but try to deposit it and I got a fee charged for the check being canceled. And I still have yet to receive the new check. The first check I received was issued on May 5th it showed up in the middle of July. Now I'm waiting on the replacement check which God knows when that's going to get here don't ever deal with this company for anything they're terrible they expect prompt payments when your financing through them every month but when it comes to getting a refund well you know it's like they cut the check and then they hold on to it for a month and a half or they pass it around 27 different people in their company before they finally mail it 3 months later you might get your money back

I've have a total of 5 loans with Uplift and 4 of them were paid several months in advance. After doing an application for a new travel loan I kept getting denied due to" Cannot Verify Identity". I double checked everything and it was accurate and also called Equifax to confirm my information. They double checked and confirmed all my information. I went back and even changed the address to what Equifax had and still received " Could not verify". Several emails and phone calls to no avail. Suddenly I get a email from customer service saying I've been disabled from using the service and they could not provide further information. The email received was clearly generic and the terms and conditions saying the company can disable your account for any reason without notice and it's absurd. I am certain the only reason my account was disabled was because of the garage of complaint and inquiries I sent to get it rectified. The service was fine until this issue and it's horrendous.. getting in contact with a live person is fruitless and not addressing a CLEAR MALFUNCTION or glitch in THEIR system speaks volumes of their horrible handling of the situation. Therebwas no reason to suddenly disable an account from a customer who's account that was not only in good standing but ALSO paid in full weeks and months in advance for all 4 of her remaining loans.

DETAILS: I booked a cruise on a certain date and paid using Uplift. Uplift Loan for $660.88 was issued on the same date. The cruise was cancelled, and a refund was issued to Uplift. However, Uplift has not paid me the money sent to them. They owe me $454.10. I've contacted Uplift Customer Support at [protected] without resolution. The cruise company confirms payment to Uplift, but Uplift acknowledges only a partial refund. I've escalated the issue with Uplift's management. A fair resolution would be receiving the $454.10 owed to me. Documentation is available in a PDF file.

I used Uplift to pay for a reservation. The service had server issues, resulting in two loans being funded, with one refunded. Uplift still demands payment for the refunded loan. Additionally, my vacation was not financed as promised; my credit card was charged for the hotel, which was later fixed. I had to withdraw from my savings to cover this. Post-vacation, I found unauthorized charges on my cards, which should have been covered by Uplift. Now, Uplift insists I pay for a loan refunded within 10 minutes, plus other costs due to their errors. Their customer service is unhelpful, disconnecting calls without assistance. I need a direct call to resolve this. I cannot endorse Uplift; their reliability and customer support are lacking.

I bought airline tickets on 4/25/2022. I used UPLIFT as a payment method. On 5/08/2022, UPLIFT emailed me that due to a flight cancellation, I had no obligations and would be refunded. My travel was set from 05/29/2022 to 06/01/2022. Two weeks post-booking, I got the cancellation notice and rebooked with a different airline. On 05/13/2022, UPLIFT corrected the error, saying I still owed payment; the issue was internal, not with the airline. Having secured new tickets, I didn't need the original ones. The airline refused a refund, blaming UPLIFT. A UPLIFT Supervisor confirmed their system's fault. I didn't cause this error and shouldn't be liable. I was informed my trip was off and I was clear of debt. I'm not accountable for a loan I was told was settled. This mistake cost me extra money and stress from rearranging plans. I request all obligations be dropped. Thank You

I applied for vacation financing through Uplift.com and my credit application was denied because they claim I have a "public record" on my Equifax credit report. After further investigation and speaking with a supervisor at Equifax I have confirmed that this information does not exist on my credit report. I have contacted Uplift numerous times seeking a resolution and they keep redirecting me back to Equifax. According to Equifax...if it doesn't exist on my credit report then there's nothing that they can do so then Equifax redirected me back to Uplift for a resolution. I have been more than patient and have done my part by reporting this inaccurate information to both parties. The issue I'm having is getting someone to take ownership of this problem and provide a suitable resolution. I will not tolerate this back and forth nonsense any longer. I need Uplift/Equifax to correct this mistake and reconsider my credit application. Uplift approved me several months ago but I decided it wasn't the right time to go on vacation so I did not proceed. I have attached Uplift's adverse action notice that shows the specific reason my credit application was denied. I have also attached a screenshot from the public records section of my most recent Equifax credit report. If this issue is not resolved by Uplift or Equifax I will be speaking to an attorney. I have already informed Uplift about the course of action I will be taking if this is not resolved appropriately.

Hello I received an email that my credit was pulled from Uplift. My husband also received an alert that our bank card was used for a purchase of 404.00. I reached out to Uplift and to confirm and they were able to see that on 7/27 that a loan was opened in my name to apply for a package, which I didn't authorize. Since it was in the weekend of 7/30 when I reached out I was transferred over to leave a message with the fraud team. The rep also gave me the info from *** which I reached out and was told that I need to get a hold of my financial department to do a charge back. I'm getting the run around. I'm getting my credit right to purchase a home and this is going to hurt my process. I've submitted all documents to Uplift and need this taken care of asap. I need you guys to step in please. I have not opened any loans as I've advised them off. Both of these business are scam artist and as *** said for me to have them do a chargeback the vacation is scheduled for 8/21 is what *** told me. I don't know why Uplift is prolonging because this is affecting my credit and going to stop me from giving my family the dream home we want please help ***. When I called and chatted with Uplift they greeted me as a *** I don't know a *** and that's not my email. Also attached a email my husband received about his information has been compromised by ***. A business they say took out the loan. I don't know if these two business are related but something trickery is going on which is hurting hard working families from accomplishing their goals and dreams

Uplift has not refunded our cruise from last year. They have confirmed transaction numbers and amounts paid from the refund they issued in August. Despite numerous calls and emails to Uplift, we have been unable to resolve the issue and requests to have our money returned. On the last call, Uplift said they would send our request to their accounting team for further research. Over 30 days have passed without receiving our refund or further communication. Uplift has been unable to confirm transactions and cannot find them in their system. We are considering legal action and contacting the Attorney General to report their fraudulent business practices. We feel deceived by the cruise line for partnering with and recommending Uplift. We will certainly never use their services again. We used Uplift in 2018 to pay for the original cruise which was cancelled. We rescheduled for April 10, 2022, and that was also cancelled. Since the cruise was cancelled twice, we requested a refund. The cruise line confirmed that they refunded the cruise amounts in three payments to a card ending in a specific number on August 10th. The total amount due is still outstanding. Please assist us in recovering the monies that are due to us.

I received an email from this company stating that they intend to charge me monthly payments for a loan. I wrote them back to inform them that this was an error and I should not be charged any money but they insist that they plan to charge me anyway directly mansion a plan to report to the credit union if I do not pay for this loan. The problem lies and that I do not owe them any money as I did not receive any products from them. I did attempt to purchase some airline tickets and had intended to use uplift as a way to make monthly payments to wear those tickets. However I did not receive tickets as the website malfunctioned when attempting to order and no order was completed. I have repeatedly told uplift this but they insist on trying to charge me money for items that I never truly received. I find this unacceptable and likely illegal to try to charge me money for something I never received. I am a disabled veteran and I am a very busy mental health therapist and if I spend anymore time on this I will have no choice but to exercise legal action and invoice for lost wages. Before doing so I am hoping that the complaint to the ComplaintsBoard.com or somehow open the eyes of uplift to make a wiser decision. And short ever received no items therefore I have zero intention of making payments for anything since I received literally nothing. The airline has not been able to help because there is no transaction since I received no actual tickets. As such there is literally nothing that I can do and up the lift has refused to understand this and keeps trying to tell me that they will charge me and report to the credit bureau if I do not somehow make United Airlines give them a refund for tickets that were never fully executed.

I applied for a loan from Uplift on 7/14/22 in the amount of $911.83 with a down payment off $115.27 paid directly to Royal Caribbean to complete balance in full. *** an Uplift employee directed me to pay down payment of 115.27 to Royal Caribbean and she would use Uplift WEX payment system to pay remaining balance of $911.83. The problem is *** was to pay whole total of $1027 and have down payment issued to Uplift not Royal Caribbean. Now Uplift wants to charge me 115.27 for a down payment which has already been issue to Royal Caribbean. Which means I would be double charged due to their employees mistake. They insist Royal Carribean was over payed and I should seek a refund from them. I spoke to *** a manager at Royal Caribbean who looked at the transaction and stated on 911.83 was received by Uplift in addition to my down payment of 115.27. I also had *** forward this information to Uplift thru the provider portal showing transaction. Still Uplift insist on charging me 115.27 for down payment in addition to the 31% interest on the loan which with both paid out would yield $ 125 plus the extra down payment amount of 115.27. This would mean I paid $240 for $911.83 loan and that is not what was agreed to in contract. If Royal Caribbean and Uplift are partners why isn't this being handled by their employees instead of being dumped in my lap to handle. I did nothing wrong in this transaction. I was instructed to pay my down payment by *** an Uplift employee and I did so. Also Royal Carribean has no record of overpayment which means they can't refund me 115.27 because their wasn't an overpayment. Am I to assume the lost due to one of their employees negligence? Please assist me in this matter. Thank you

We paid for an onboard vacation trip through Uplift with loan numbers and in my name and my wife's. We were to take our family on a vacation trip on May 28, 2022. At the point of checking in for the cruise, the representative responsible for checking us in misplaced the birth certificate of one of our children, leading to a chaotic episode that eventually made our entire family denied from making the trip. To our dismay, the cruise line has refused to take responsibility for the misplacement of our travel document which led to them denying us a planned vacation trip. Hence, the cruise line has refused refunding us in full the amount paid through Uplift for the trip or granting a future travel credit. We reached out to Uplift to dispute the charge paid for the trip following the outcome explained earlier. At this time, we are receiving no cooperation from the cruise line, so we request Uplift to act on the cruel treatment we received after misplacing our travel document, refusing to take any responsibility. Uplift should act as the company that financed this cruise fare, to dispute the total fare charged because we were never provided any service or went on the trip we were charged for. When I called the Uplift representative on Tuesday June 14, 2022, to report this complaint and to file the dispute, I was promised a call back due to a long hold time to speak with someone who will handle my case, but they never called back, till this very day. I am now wondering what is the customer protection offered by Uplift as a loan company if the service the loan was taken to pay for was never provided and the amount paid not refunded? Right now, I am paying Uplift the loan as agreed and they need to take my complaint and act on it in disputing the charge paid to the cruise corporation who never provided the service they received payment for.

I purchased a cruise through Uplift in 10, but due to the pandemic, the cruise was cancelled. After paying $1327 directly to Uplift, I only received a refund of $872. I used a separate debit card and paid $304.50 for gratuities. The cruise company never refunded me for the gratuities back to my debit card; instead, they refunded Uplift, and Uplift was supposed to return the funds to me. The cruise company has stated that if they cannot refund to the original debit card, they will refund through any card or account they have access to, which is why they refunded through Uplift. I was owed a total of $455 for the original cancelled cruise and my $304.50 for gratuities. Uplift only returned $455, leaving me without my $304.50. In addition, I booked another cruise directly through the cruise company in May that was cancelled due to someone in my party getting ill, and once again, the cruise company refunded me back through Uplift for $562.72. Uplift has refused to return my gratuities of $304.50 and the refund for my current cruise of $562.72. The cruise company stated that Uplift has the funds and they are supposed to release them to me. Uplift has told me that they cannot give me a refund because that money did not come out of their original loan. Uplift has NOT returned the money back to the cruise company, so they have essentially kept money that is owed to me. I have enclosed screenshots of emails and the failed refunds. I would like my refund of $867.22 released immediately. Uplift customer service is non-existent over the phone, and they rarely respond to my email inquiries. Uplift has emailed me saying the cruise company sent the refund to them by mistake, but Uplift has not made any effort to correct it. They have not returned the money to me or the cruise company. I want a refund for the money I am owed totaling $867.72. If the cruise company 'mistakenly' gave my refund to Uplift, why haven't they returned it to the cruise company? Loan id number is omitted.

We are planning one last family trip to our grandfather's old hometown with all of the cousins. This wasn't an average trip, as it's a unique sailing opportunity that only comes once per year. If we miss it now, it may never happen again due to our grandparents' age. We called to arrange our group trip for nearly 20 people, needing assistance for such a large booking. We agreed on a 12-month payment plan over the phone. However, the first bill was much higher than expected, as Uplift had set us up for a 4-month payment plan instead. Upon contacting them, they admitted a system error caused the change, automatically shortening the plan. Despite their mistake, they refused to revert to the original 12-month terms. Additionally, our group was split into two reservations, with the second being incorrectly placed on a 6-month plan. Now, we're facing unmanageable payments, daily interest charges, and the potential cancellation of our family cruise, which is now fully booked and cannot be rescheduled with the correct terms.

I was trying to use an Uplift loan to purchase one roundtrip flight. I was assigned two loans for two tickets, within 2 minutes of each other it seems, in error. I called airline immediately to cancel one of the tickets, and kept the other intending to use it. I logged onto the airlines' website to check and make everything is ok with the remaining flight, but the seats are unavailable so I call the airline back again. I cancel this flight as well. I am refunded the full amount for both flights, as I canceled within 24 hours. This refund does not match the amount on the fair lending document sent by Uplift, so Uplift says I still owe them payments after the refund. I contact the airlines accounting department, they send me the receipts for what Uplift paid them. These receipts prove that Uplift paid them a lower amount, each of the loan documents say a much higher amount. The airline accounting department try to contact Uplift with me on the line to ensure a fix to the problem, we are all on hold for a very long time but with no answer. I have called Uplift many times since, sometimes getting through after extremely long wait times and sometimes not. The answer remains the same from their staff when I get a chance to talk to them: "Multiple loans are assigned by accident all the time with incorrect amounts, usually the system sorts itself out and you should just wait." This is simply unacceptable. I have all the documentation from the airline, they have processed the refund, Uplift has processed the refund on their end, so I am confused as to why it still has the incorrect higher amount with more payments. It is a wildly frustrating error that people with less time on their hands would not be able to work on, and could really damage them. I was assigned two loans, for the wrong amounts and the airline has been super helpful and Uplift has been beyond unhelpful (even if nice when I do manage to get them on the phone). It seems extremely predatory and very dangerous.