Perpay
Reviews and Complaints

Perpay Inc. offers a unique shopping experience where you can shop, build credit, and pay over time with your paycheck. While some customers have expressed concerns about customer service and order processing delays, others have praised the convenience and credit-building aspect of the service. If you value flexibility in payments and are looking to improve your credit score, Perpay could be worth considering for your shopping needs.

I have been using Prepay for over 1 year now and they are the best. Sam is awesome and what I like the most is that they are so personal with everything. Communication is awesome. For those whom complain about being overpriced its a business they are here to make money and make customers happy by being able to supply us with monthly payments on items that WE want but can not afford right away... I LOVE PERPAY...

This was my first time using perpay. As they do charge a considerable markup, as someone who can afford payments and not lump sums this was good option. I took a chance on it and I got my item in less than a week. I ordered the new Xbox elite controller and it works perfectly. I have not had to experience the customer service yet but my experience was flawless. The only downside is the markup. Again, it's a good option for me. Thanks!

I read reviews some people are saying they didn't have a great experience but I did. I turned my perpay information into my employer the payment was taking out 10/13 my product was at my house 10/15. Although the site said it would take 3 to 5 weeks. If your item is accessible at the moment and your payment info legit you will get your products in good time as if you bought it full price direct from the original retailer themselves. I love this site good job guys.

My company sent $350.00 instead of the $83.00 payment I'm required to make. Betsy from perpay was super quick to respond and offer me my options. She was able to just deduct the payment owed and bounce the overage of 271 to my savings account. I had issues with verifying my new account and she called me up and did it over the phone for me. Amazing service. This wasnt even their fault and they made it right. I have ordered thousands of dollars worth of stuff from them and will continue to order. Amazing company that will soon lead the way for no or low credit financing.

Unique buying experience designed for those trying to rebuild or build credit. You set up direct deposit and the payment gets taken right out of your check. Yes there is a markup on products but that is due to how the program works. A $500 PlayStation 5 is around $1,000. At Rent-A-Center or Aaron's with interest the PlayStation 5 ends up being around $2,500. At Perpay everything is upfront. You see what you are paying and what you will owe per paycheck. I have gotten a computer, printer, and a PS5. I would recommend it to anyone trying to build or rebuild credit. It took a while before they started but they do report to the credit bureaus which has boosted my score a lot. (Until I ordered the ps5 and my usage was high) lol

I use Perpay for everything I bought so much from the microwave a ps5 a Xbox series x I bought 2 tvs also a bed and planning more purchases. With that said let me get to the review your very first item takes a while to ship but after that everything else ships right away I'm talking 2 to 3 days after the first payment. I've not gotten anything that was broke messed up or anything also my credit score has raised while using Perpay the even offer discounts and ways to add money to the next purchase which is always nice. The only thing I don't like is that it takes so long to get in touch with anyone but other then that I'm happy with it they take the money out of your paycheck so you done have to worry about missing a payment I'm truly happy with using them if I can't afford to buy something out right I always check Perpay first it's just so much better then having to search and save up money when I can buy it from them instead and use the items that I need while I pay them off I'm a lifetime customer thank you perpay

I started my purchase with Perpay back in November and was looking forward to receiving my items. However, I was disappointed to find out in December that my items wouldn't arrive until after Christmas due to issues with my payroll company. I didn't mind waiting a little longer, but by mid-January, I still hadn't received anything. I tried to contact customer service, but it was a nightmare. There was no one to talk to or chat with, and all I could do was send a message. They promised to get back to me within a day, but it took them five days to respond.

Finally, I received one of the two items I ordered, but it was the wrong item. I had ordered a purse, but I received a wallet instead. When I contacted customer service to let them know, they told me that I was wrong. I couldn't believe it! A wallet and a purse are two completely different things. To make matters worse, the gaming chair I ordered got lost in transit. When I contacted customer service about it, they told me that the chair was no longer available and that I had to pick a new one.

After picking a new chair, I had to threaten a lawsuit to get it. By this time, Perpay had already taken my money, even though I had one incorrect product and not the other one. They had the nerve to tell me to send back the wallet and a shipping label, but they hadn't sent me the correct product yet. It's now March, and I started this process in November. No one has reached out to me in weeks about the purse, and I am absolutely disgusted.

It seems like one hand doesn't know what the other is doing at Perpay. I received a message last night saying that my package was just received on February 17th, even though it's now February 22nd. I have all the emails and messages to prove it. I want a phone call to resolve this issue once and for all. The customer service at Perpay is appalling, and I wouldn't recommend them to anyone.

I recently had an experience with Perpay Inc. (perpay.com) that left me feeling frustrated and disappointed. I had ordered a product from their website, but then changed my mind and decided to cancel the order. Unfortunately, I was unable to cancel the order on my own, so I reached out to their customer service team for assistance.

To my dismay, the customer service representative I spoke with was not very helpful. They suggested that I refuse the package when it arrived, which I did as I work for FedEx and had access to the package. I marked it as RTS (return to sender) and checked the Perpay website to confirm that the package had been received, which it had. However, despite this, Perpay continued to take money from my account.

When I contacted customer service again to inquire about the continued charges, I was told that I had never returned the product and was asked for a tracking number. I explained that there was no tracking number as I had refused the package, but this seemed to fall on deaf ears. Four weeks later, I received an email stating that I had missed my last payment.

I contacted customer support once again and explained that I had returned the product, so there was no reason for a payment to be processed. I also asked about the $300 they had already taken from my account. To my surprise, they claimed that they had not seen any payments processed. I had to provide check stubs to prove that they had indeed taken money from me.

Despite this evidence, they were unable to offer me a direct refund. Instead, they offered to credit my account for future purchases. However, I have no intention of making any future purchases from Perpay, so I requested that they return my money the same way they had taken it.

In my opinion, Perpay's actions were shady and unethical. If I had not stopped the payments myself, they would have continued to deduct payments from my account for a product I did not have. I can only wonder how many other people they have done this to who have not realized it.

Overall, I would caution anyone considering using Perpay to think twice. Their customer service is lacking, and their business practices are questionable at best. I would recommend finding a different company to do business with.

So, I ordered a PS5 from Perpay Inc. (perpay.com) and had some issues setting up the payment system. I decided to reach out to their chat support for help, and they gave me a link to set it up manually. When I clicked on the link, I was surprised to find that it gave me an account number to give to my company for direct deposit. The funny thing is that it was a personal account number from my bank, JP Chase Morgan. I was concerned about this, so I called Chase Bank to inquire about the account number. The phone calls are recorded, and I have a long-standing business account with Chase, so I knew I could get some answers.

I spoke to a supervisor who verified my identity and asked me why I was trying to set up a money transfer to someone's personal account. I explained that Perpay had given me the account information and routing number. The supervisor immediately told me to stop and not proceed with the transfer. They opened up an investigation ticket into the account to track and trace all transfers and transactions. I cannot condone this type of action, and like others, I will be reporting this to the Better Business Bureau (BBB). I hope there are enough negative reviews from here for the BBB to blacklist this company in the US for fraud and fraudulent business practices to protect my fellow American citizens.

I must add that if I catch any of my personal information on the web or dark web, I will be contacting my attorney immediately. I have credit alert and personal monitoring with LifeLock active, just in case Perpay tries to do something against me because of this bad review.

My husband and I decided to try out Perpay, and he was approved for a payment plan. Since he is a stay-at-home parent and I work, I thought it would be no problem for me to pay for his order. After all, we have used other buy now pay later platforms like Progressive leasing before, and they never had an issue with it. Plus, we are married, so our income is combined. However, we received an email stating that spouses cannot pay for each other's orders, and we had to cancel the order. This happened back in November, and we canceled the order right away.

However, things started to get complicated when we realized that Perpay had taken the funds for the canceled order. We were confused as to why they waited two weeks to tell us that there was an issue with the payment method, and why they took the funds before informing us. We have been going back and forth with someone named Stuart from Perpay via email, but he keeps telling us that we have to have our payroll stop sending the payment. We contacted our payroll and human resources department, and they both said that they have never heard of a buy now pay later company doing this. They also said that it might be fraud and that they have no way to stop payments for something that is not a garnishment or court-ordered garnishment. Perpay is accountable for stopping payments on a canceled order, not our employer's end.

Despite all of this, Perpay has continued to take payments from us, even though the order was canceled. We have never heard of a company doing this before, and we are getting upset. We are owed $237.02 on a payment plan that was originally $118.51 for a $1k order. We just wanted to help build my husband's credit, but now we are having money stolen from us by this company without any return. We have tried to call Perpay directly, but their line is down, and they are not accepting calls. We are at our wits' end, and we have filed a case with the BBB. Our next step is to contact the police for theft of wages.

We strongly advise others to avoid Perpay and use other buy now pay later platforms like Four, Quadpay (Zip), PayPal, or Progressive Leasing. We don't want anyone else to fall into this trap. Our Christmas for our kids has been cut short because of this company and their nonsense over not ending their deductions or returning our funds. We just want our money back, and we hope that others will learn from our experience and avoid Perpay at all costs.

As someone who has been a customer of Perpay for approximately 4-5 months now, I can confidently say that my overall experience with them has been quite positive! I typically notice that many of their products are listed as available for shipping within 2-3 business days after the first payment is made, and I've found that in most cases, my items are shipped out on the very same day that I make that initial payment, which is always a pleasant surprise.

On a more recent purchase, I decided to take a risk and order the highly sought-after Xbox Series X. Having seen many negative reviews online about how long it takes to receive this product from various retailers, I was prepared to wait the standard 6-8 weeks for delivery. It's worth noting that my understanding is that Perpay sources their products through suppliers such as Best Buy, so their inventory is dependent on when these retailers have stock available to sell.

Despite expecting a lengthy wait time, I was very pleased to discover that I received my Series X just 6 days after making my payment! This experience left me feeling satisfied and impressed with the efficiency of Perpay's ordering and shipping processes.

However, as happy as I've been with Perpay's products and services, I must admit that I do have one complaint - and that would be their customer service. Unfortunately, their customer service communication leaves much to be desired, and I've been left waiting up to 4 days to hear back from them on a previous occasion. This kind of delay is frustrating and impacts my overall impression of the company.

That being said, I would still say that Perpay is a great option for anyone who wants to shop on their site and build their credit at the same time. So, if you're thinking about giving Perpay a try, I would definitely recommend it - just be prepared to possibly wait a bit longer than usual for customer service assistance!

I wanted to share my recent experience with Perpay Inc. (perpay.com) and express my disappointment. I have been trying to retrieve my money back for almost a week now, and I am facing extreme difficulty in the process. While it was easy to access my bank account via direct deposit in the first place, the company's refund process is proving to be quite cumbersome. I find it concerning that when you are trying to access your own money, they make you jump through all sorts of hoops. For instance, I was asked to verify my account with a small amount of only 0.25, but when I checked my account, I couldn't find the amount to verify it.

I have been in contact with the support team via email for over a week requesting my refund and still haven't received my money back. I opened this account in 2018 and initially had trouble figuring out which account was being accessed. It wasn't until recently when I received an email from Perpay offering a special that I revisited my account with them. To my surprise, I noticed that they had withdrawn $617 from my account, even though I had canceled the order. Despite canceling, they kept taking money out of my bank account.

It's frustrating that there is no way to reach out to customer support over the phone, as the only method of communication is via email and text messages. This makes it much harder to retrieve your money back. Sadly, I can only give Perpay a one-star rating; it's too much for a company that operates like scammers. I hope others are cautious about utilizing their services in the future.

My experience with Perpay Inc. (perpay.com) has been nothing short of a nightmare. I was initially attracted to the idea of being able to purchase a PS5 without having to pay the full amount upfront. However, I soon discovered that their prices were double what I would pay at a regular retailer. Despite this, I decided to give them a chance and placed an order.

To my dismay, I soon realized that there was no way to track my shipment and no phone number to contact customer service. All I had was an email, which took at least a day for them to respond. Two weeks after I had placed my order, it was still stuck in the "Label Created" stage, and I had not received any updates. That's when I contacted them again, only to be told that their distributor had made a mistake by creating a label for my product before they even had it in their possession.

As if this wasn't frustrating enough, the ordeal continued for weeks, leaving me stranded with no information as to when I would actually receive my product. I eventually reached out to request a refund, but to my surprise, they refused to grant it, citing that my order was in the "last stage of processing." It's been over two months since I placed my order, and I'm still waiting for it to arrive.

In the end, I must say that my experience with Perpay Inc. has been incredibly disappointing. I feel like I've wasted both my time and money dealing with them. To anyone who is considering using their services, I would strongly urge them to beware and think twice before making a purchase. The lack of transparency and accountability on their part is simply unacceptable, and I will do my best to steer clear of this company in the future.

I am immensely grateful to PerPay Inc. (perpay.com) for their exceptional customer service and for fulfilling my order for an XBOX Series X. With so many people complaining about the 6 to 8 week fulfillment time for the XBOX, it is important to note that even major retailers such as WalMart and Best Buy are struggling to keep the XBOX in stock. Therefore, it is unfair to blame PerPay for the supply issue, which is a problem that Microsoft and Sony are both facing on a national level.

Despite the anticipated wait, I decided to take the chance and order the XBOX, which turned out to be a wise decision. I placed my order at the end of November and received an email about a week later informing me of a possible delay in the fulfillment due to the issue. I was given the option to either wait for the item to be fulfilled or receive a refund. I opted to wait, and two weeks later, I received another email stating that the item was now in stock and would be shipped within the next two weeks.

My excitement was immeasurable when UPS dropped off the XBOX on December 22nd, just in time for Christmas! Throughout the process, whenever I had questions or concerns about my orders, I reached out to customer service via email. Their responses were always prompt, usually within a day, with some replies coming in as quickly as 20 minutes. The team was always courteous, helpful, and provided outstanding customer service.

It is important to highlight that many of the complaints about PerPay might not be looking at the broader picture or taking into account the factors that are beyond the company's control. Thus, in my experience, I believe that PerPay offers a wonderful service, and I would recommend them to anyone considering their services. I am grateful for their excellent customer service and for making my Christmas celebrations even more joyful with their timely delivery.

So, I recently tried out Perpay Inc. (perpay.com) and I must say, my experience has been pretty decent overall. Granted, I did notice that they do mark up their products, but then again, they don't do credit checks, so it's understandable. You have to keep in mind that they are giving you a chance to shop even if you have bad credit, so it's only fair that they cover their risk somehow.

One thing I appreciated about their service is that they provide clear details about their shipping process and length for every item on their website. Unlike many other customers who left reviews here, I actually took the time to read this information before placing my order. As a result, I knew that I might have to wait a few weeks for my item to arrive, but that was expected, and I wasn't disappointed in the end.

I think it's funny how some people on here were so outraged about the shipping times, even though they were clearly stated on the website. I mean, come on, it's not like Perpay is trying to scam you or anything. They are upfront about their shipping times, and if you don't like it, then you can always choose to shop somewhere else.

Having said that, I do think that the marked up prices can be a turn-off for some customers. But again, if you don't have good credit, it might be worth paying a little extra to get what you want. It's a trade-off, really. And at least you can rest assured that you'll eventually get your orders delivered and not get ripped off in the process.

Overall, I would say that Perpay Inc. is a decent company to consider if you're looking for an alternative to traditional credit. Just be aware of the shipping times and price markups, and you should be good to go.

I had the opportunity to shop with Perpay Inc. and I must say my first transaction was a breeze. The product arrived in a timely manner and I had no issues whatsoever. Unfortunately, my second transaction with this company was not as smooth as I hoped. I ordered an item with a 25% discount from the company towards the end of April, and my payment was deducted on May 8th. I received an email from them on the same day, stating that they were experiencing delays due to COVID-19 and therefore, they could not ship my item out. However, I checked the manufacturer's retail site, and they were shipping their products out every day.

I decided to wait patiently and contacted them a week later to inquire about the status of my order and delivery. To my surprise, the company was still claiming delays due to COVID-19. It has been almost a month since my first payment was processed, and I have not received any update on the status of my order. When I checked my account, it stated that my first payment was available to spend. I am confused and frustrated because my order was not canceled, and they are still retailing the item, which is also in stock.

I am not sure why my item has not shipped almost a month after my payment was processed. Shipping in the current situation may be delayed, but it has not stopped completely, and I have received my orders from other companies and retailers with no real delay. I am disappointed with the lack of communication from the company, and I feel their business practice is not up to par. As a customer, I don't want a credit to spend; I want the item that I ordered, which they still sell and I started paying for.

This experience has made me doubt the reputation of this company and its practices. I had high hopes for Perpay Inc., but now I am beyond unsatisfied with their service. It is not good business practice to treat customers like this. Communication is key, and I don't feel that they have communicated adequately with me concerning my order.

The convenience of online shopping is hard to resist, especially if you're looking for a new product that you can't afford to pay for upfront. However, one company that you should steer clear of is Perpay Inc. (perpay.com). While they may offer a tempting solution to your financial woes, there are some serious drawbacks that you should consider before handing over your hard-earned cash.

One of the main complaints about Perpay is the fact that they will not ship your item until your payment has been deposited into one of their accounts, which usually coincides with your payday. This can be frustrating if you need the item urgently, but it's a system that they have in place to ensure that they receive their money before shipping out the product.

Another issue that customers have had with Perpay is the fact that they charge a non-refundable down payment, which is still taken from your account, even if you cancel your order. This can be a bit deceiving as most vendors only charge a down payment if you're purchasing something on credit or making a larger purchase.

One customer had a particularly bad experience with Perpay when they tried to purchase a new monitor. Despite canceling their order within an hour of placing it, they were unable to remove the bank account that they had set up with Perpay to receive their payment. Despite trying to contact customer service for days, they were informed that the non-refundable $43 down payment was still taken from their account and was used towards the monitor. However, they would still need to wait until their next payday for the item to be shipped.

Aside from these issues, some customers have also complained about the high prices of items on Perpay's website. In some cases, the prices are double what you would pay if you purchased the item outright from another vendor.

In conclusion, while Perpay may seem like an easy way to purchase items that you can't afford upfront, it's important to consider the drawbacks before handing over your money. Avoid the long wait times, high prices, and potential for unexpected charges by shopping around for other vendors who are transparent and upfront with their pricing.

I have been using Perpay Inc. for a few years now, and I must say that it has proven to be quite effective for me when used strategically. Having spent thousands of dollars on computer accessories, game systems, furniture, and smaller items, I have come to rely on this platform for my shopping needs.

However, I have to admit that the simplicity of the platform has always given me pause, and it still comes off as being a bit sketchy even after all these years. Nevertheless, I do appreciate the consistency it offers to users.

As someone who tends to micromanage things like this, I haven't encountered any major issues or had to return any items, although I have needed to turn to their customer service department for some assistance. I have to acknowledge that their customer service team wasn't up to par compared to what one would expect.

Nonetheless, with some smart shopping and research, one can easily find pocket deals that offer reasonable prices compared to the regularly priced items that often come with a significant markup.

One major concern I have with Perpay is about a FAQ entry that inquires about reporting positive payments to credit. Initially, the response indicated that it was being investigated, but it has since been edited to promote the credit-free aspects of the program. I feel this dodge is not a sufficient answer to the original question.

Furthermore, this platform lacks detailed specifications and images of products, which means consumers must put in a lot of effort to thoroughly inspect their desired items. This can be exhausting compared to other platforms that provide more shopping tools and considerations.

Overall, Perpay is not a perfect service, and I would not give it a five-star rating. However, it does work as described, especially for those who have direct deposit payroll management, can navigate the payment schedules, and put in some effort to research and manage their payment plans to avoid being ripped off.

I would like to share my experience shopping with Perpay Inc. on their website perpay.com. While I do appreciate their option for monthly payments, I cannot give them a higher rating than 2 stars due to some concerning issues.

Firstly, their prices for products are consistently $10-$20 higher than other retail options. Additionally, their shipping and handling fees are incredibly high as well. This is especially problematic when you consider that they do not offer free shipping at a certain dollar amount, like many other online retailers do. It seems like they are taking advantage of people who need to make monthly payments by charging more for products and throwing in extra fees.

My frustration with Perpay was further amplified by their return policy. If you need to return a product, it must be unopened and unused. This means that if you buy shoes that are too tight or a pot and skillet set that doesn't seem right once you start using it, you cannot return it. This is extremely restrictive and unhelpful. It seems like they are not willing to work with their customers to ensure customer satisfaction.

Furthermore, not only are we responsible for the original shipping costs, but we are also charged for return shipping and a restocking fee of 5% for all returned items. This is quite a lot of extra fees, and I feel like it is quite unfair to customers who simply want to return a defective or unsatisfactory product.

In conclusion, while Perpay may be a good option for those working on their credit or who are used to similar websites like Fingerhut, I would advise being cautious of the extra fees associated with shopping with them. In my experience, they charge exorbitant prices, high shipping and handling fees, and have a troublesome return policy. I hope that this review can help others make informed decisions before shopping with Perpay.

They have started deductions from my pay and not sent the item I ordered. I order a Google pixel pro and they are taking 100 bucks for each paycheck but still haven't shipped the phone. This has been going on a month and you can not call to speak to anyone and the online assistant is never available to chat. I just wanted the phone I ordered shipped and immediately but getting any help from them is ridiculous.

I ordered a double wagon for my grandsons to be sent prior to Aug 4th for their birthday to be delivered in CO. It was delivered to Arcadia California. I live in texas and have made several orders with PERPAY When I contacted the ROBOT customer service, 2 days later I received an email asking me for proof that it went to CA, it clearly shows it on the FEDEX document. But, again I had to show them that I ordered it to go to Colorado. Finally they reordered it and I was told that it couldn't be shipped to the same address per their policy, although it was their mistake. This time, I told them to deliver it to my address whom I've been using to have my previous orders shipped too. Guess what, this shipment went to Buffalo, NY this time, again the fedex company is getting their information by PERPAY. Now I am furious and cannot reach a live person and was told once again to show proof that it went to Buffalo NY as if they can't review it on their end. Also I was told to continue making my payments on time. This time, I reordered it for the THIRD time, GUESS what, I had to use another address instead of my address, so I sent it to my son's address in CO, where my twin grandsons reside, this time, I just received confirmation from FEDEX that my order was delivered to OHIO, Are they just pulling straws and throwing my item to where ever they decide. I can't reach anyone and I have demanded to speak with someone! This is the worst customer service and it's very unprofessional that I have to show proof they they continue to mess up my order and this stupid policy that they can't resend the order to the address that I've asked them too is more ridiculous. I I can't speak with a live agent, the phone number listed on googles website doesn't work. Please DONT order anything from this company. It has been more than a night mare I started this order on August 3rd and we're far into September and supposedly this wagon has traveled the world with the exception of where I asked for it to be delivered. If I had a job like this screwing up people's order, I'd be terminated. But oh no, I keep having to show these idiots where they're sending my order too. This is the worst experience and the wagons cost $549.00 dollars. There has not been a live person to call me nor are they reviewing this case. And I have not spoken with a live person yet. Below are some of the proof of delivery. They didn't have anyone sign for the package and they can clearly see my address on file. I HAVE BEEN ORDERING THIS ITEM SINCE JULY... LOOK AT THE 3 PROOF OF PURCHASE AND TODAYS LOCATION IS DAYTON OHIO...SMH...

My husband signed up for Perpay. He was approved. He's a stay at home parent and I work. So I figured as we have done similar with Progressive leasing and a few other buy now pay later platforms that me paying for my husband wouldn't be an issue. 1) As were married so income is all combined together, 2) I've never heard of a company throwing a hissy fit over a spouse paying for the other spouses bill. It's technically a bill. Well less fast forward. I recieved an email saying spouses cannot pay for other spouses order. So we canceled the order. Cool. This is going back to Thanksgiving we originally placed the order the beginning of November. If they were so picky with how the order was being paid for than why did they a) wait 2 weeks to tell me b) take the funds first than tell me it was an issue? So here's the problem. The order has been canceled. I keep going back in forth with someone named Stuart on Perpay via email about my missing funds. He is telling me I have to have my payroll stop sending the payment. Well I called both my payroll and human resources at my employer and both have told me the same exact thing. They a) have never heard of a buy now, pay later company do this once an order is canceled they don't keep taking. 2) it might be fraud 3)they have no way to stop payments for something that is not along the lines of garnishing/court ordered garnishment etc 3) the company PERPAY is accountable to stop taking payments on a canceled order. Not my employer's end. PERPAY has been saying it's my employer. No it's not. I get paid biwkly. The order was canceled Thanksgiving day. I haven't recieved my original amount back. They just took another payment. If me paying for my spouse was such a massive issue than why is this BNPL company continuing to take the funds. I have never heard of this. I have paid for my husband on other BNPL platforms and have never been screwed over like this. I'm getting upset. This company has taken a second payment and hasn't even redirected my original payment back to my employer. Yes I had my payroll check for any credit/return adjustments etc. Human Resources in my Payrolls department also checked. There is nothing. They're stealing funds. So far I'm owed $237.02 on a payment plan that was originally $118.51 on PERPAY for a $1k order. All I was trying to do was help build my husbands credit as it is limited and he is a stay at home parent. It should not matter how it gets paid as long as it's legitimately paid on time and in a timely manner. I have tried to call PERPAY directly to no avail. Their line is down says they're not accepting calls to either live chat or email. I'm at my wits end. I'm having money stolen from me from this company without no return. Stuart from PERPAY keeps telling me they sent my money back to my employer. I have direct deposit. They didn't. I have filed a case with the BBB and my next step is the police for theft of wages. AVOID this BNPL and use someone else like FOUR, QUADPAY (zip), PAYPAL, PROGRESSIVE LEASING. Do not fall into this trap. My Christmas for our kids has been cut short because of this company and their nonsense over not ending their deductions or as of yet returning my funds. They continue to say they've sent them however my employer currently says and shows no reflection on this. My employer/payroll/human resources also said that once an order is canceled its on their end (the BNPL) to no longer deduct. That they have never heard of a company demanding the employee to get the payroll to put a stop end on payments that are not garnishment. I even spoke with the company that handles case court ordered payroll garnishments for my employer and they strictly said that since this IS NOT a garnishment there is NOTHING they can do as well it is on this BNPL companies end not mine nor my payroll or my employer/human resources etc. Once a payment is canceled or an order is canceled it doesn't mean continue to take. I just want my money back

This company, Perpay Inc. (perpay.com), is not recommended, especially if you're looking to purchase a PS5. I've used a similar company called Zebit and was able to get my PS5 in just three days after making my first payment. However, with Perpay, it takes a couple of weeks just for them to receive a payment because you have to set it up as a direct deposit. The worst part is that they lie and tell you that they have the PS5 in stock, but after setting everything up and having money taken out of your check, you realize that they actually don't have it in stock. You're left waiting to see when one might get shipped to you. It's been a whole month since I first signed up, and I'm still being told that it might be another 4-6 weeks until one actually ships to me. Meanwhile, they're taking money out of my check every week. Do yourself a favor and don't use this company.

So, I recently made an order on Perpay Inc. (perpay.com) and I have to say, I'm a bit disappointed with the experience. After making my initial payment, I noticed that the order status had changed and the shipping time was now listed as 4-6 weeks. This was a bit concerning, as I was hoping to receive my item sooner rather than later.

However, a few hours later, I received an email stating that my item was awaiting shipping and that it would be shipped within 3-5 business days. This was a bit confusing, as it seemed to contradict the shipping time listed on the website. I decided to check the tracking link on the app to see if I could get some more information.

Unfortunately, this only added to my confusion. According to the tracking information, the item was set to arrive in 4-6 weeks, which was the same as the original shipping time listed on the website. I was starting to get frustrated at this point, as I had no idea when my item would actually arrive.

I decided to reach out to customer service for some clarification. Unfortunately, I found their customer service to be lacking. It was difficult to get in touch with someone, and when I finally did, I was given a copy and paste response of their shipping policy. While I appreciated the information, it didn't really answer my question about when my item would arrive.

As someone who had purchased a valuable item, I was hoping for a bit more transparency and communication from Perpay Inc. It's frustrating to pay for something and then be left in the dark about when it will arrive. At this point, I'm not sure when my item will arrive, and I'm hesitant to make any future purchases from this company.

Overall, I think Perpay Inc. has some work to do when it comes to their customer service and communication with customers. While I appreciate the convenience of their payment plans, I think they need to do a better job of keeping customers informed about their orders.

I had a really bad experience with Perpay Inc. (perpay.com). I used their services for two years and never had any issues until this year. The biggest problem I had with them was that they don't have a phone number that you can call to speak to a live person. This made it really difficult for me to get any help when I needed it.

When I got to my last payment on my Marketplace account, I stopped my Direct Debit from my payroll check so I could pay off the last $113.00 by Debit Card. However, this caused them to suspend my Credit Card account. I was really frustrated because I had never had any issues with them before and I didn't understand why they would do this.

I had to set up my Direct Debit from my payroll for one time just to pay off my balance. However, they suspended my Credit Card Account again stating that I missed a payroll payment. I was really confused because my Marketplace Account was $0.00 so I didn't understand what payment I had missed.

Now they are saying that I have to make payments through my payroll once again to make payments to my Credit Card. This is really frustrating because I don't want to have to deal with this anymore. I have decided to close my account with them and I would not recommend them to anyone.

If you need help from them, you have to chat with them and it takes 2-5 days for a response. This is really inconvenient and it made me feel like they didn't care about my business. Overall, I would not recommend using Perpay Inc. (perpay.com). If I could give them a rating of -10, I would!

I bought a 65" Samsung TV from Perpay Inc. (perpay.com) in January and it arrived on January 21st. Unfortunately, when I opened it, I found a crack on the screen. I contacted Perpay to request an exchange, but it took them a long time to respond. Eventually, they asked me to send pictures of the damage, but then they didn't reply for a while. I had to rate the conversation as terrible before I finally received an email saying that UPS would pick up the TV. However, it took them a whole month to send the return, which arrived on February 10th, after my initial order. To my disappointment, the TV had screen damage again! I paid $950 for this TV, and I have been paying $93.39 per month for three months without a working TV. This is unacceptable.

I asked Perpay for another exchange, and they sent me the information about UPS picking it up. However, UPS hasn't attempted to pick up the TV yet. When I called UPS to schedule the pickup, they refused to pick up the broken TV until they spoke to the shipper. It's already hard enough to talk to someone, and I just want my money refunded. I don't want to deal with this anymore. Perpay needs to figure out a way to come and get the TV because I'm done with them. Their concept is great, but their service is terrible. They need a customer service number because these issues seem to be frequent for them.

If anyone from Perpay is reading this, please call UPS and speak to their damaged claims department. You're making them look bad like they did the damage. I'm removing my payroll deductions, and I'm emailing you today about my refund. I hope you can resolve this issue quickly.

I have been waiting over 2 weeks for an order I requested that it be cancelled after I requested that the order be canceled the then process the order to be shipped. The status of the order had not been updated at all until I requested that they cancel the order. I no longer live at address they are sending it to. I don’t have transportation to pick it up at a different distribution center because they could not change the address. His recommendation was to wait until it ships and then call them and ask for it to be delivered somewhere closer to me. I don’t have a car to do that that’s why I requested that they cancel the order since they could not update the address and it was not canceled and has not been canceled and now it is being shipped out. My thought process is that they are now shipping it out so that they can charge me a restocking fee I would like the order canceled and my money all of my money back for this item.

I recently tried Perpay Inc. (perpay.com) to purchase over $500 worth of goods. While I was initially intrigued by their payment plan options, unfortunately, my overall experience was less than satisfactory. For starters, I was disappointed to find that they charge for shipping, especially for orders that exceed a certain amount. As a consumer, I expect to receive some level of free shipping for a purchase of this size.

Moreover, I found that their shipping process was not only slow, but also quite frustrating. I had already made three payments towards my order before it was even shipped out to me. This translates to a considerable amount of time spent waiting around without any indication of when my items would actually arrive.

To make matters worse, Perpay Inc. has a policy of deducting payments from your account before the items have even been delivered and confirmed in good condition. This practice seemed risky to me, as a customer, since I had no assurance that the goods would be delivered in the desired condition. I believe they should revamp their policies to ensure that payments are not taken until they can properly confirm that everything has been received in good order.

Overall, I would not recommend using Perpay Inc. for your shopping needs – their slow shipping, confusing payment policies and the fact that they charge for shipping when you spend a certain amount really left me with a bit of a bad taste in my mouth.

The experience I've had with Perpay Inc. (perpay.com) has been incredibly frustrating. I made an order for a PS5 on the first day it was available on their site, and despite being on my fourth payment, almost three months later I still don't have my console. It's extremely disappointing to have paid so much money for a product that I haven't received yet.

To add insult to injury, I was recently informed that I'm 118th on the waiting list. This seems unacceptable to me considering how long I've been waiting and how much money I've already paid. It's disappointing that it's taking so long, and I'm beginning to feel like my trust in this company was misplaced.

What's worse is that Perpay Inc. charges double what the product actually costs. I find this practice extremely unethical. It's essentially price gouging and it feels like a form of theft. I think that Perpay Inc. needs to be held accountable for this practice.

At this point, I'm so frustrated with the lack of progress that I'm considering making a two-hour drive to their headquarters to confront them about this. It's frustrating to feel like I'm being taken for a ride by this company. I sincerely hope that Perpay Inc. will take steps to improve their customer service and be more transparent about their pricing practices.

When it comes to online shopping, it's important to do your research before making a purchase decision. Unfortunately, this reviewer did not do so with Perpay Inc. (perpay.com) and was left with a negative experience.

After placing an order, the reviewer attempted to cancel it right away in order to further investigate the company. However, they did not receive a response for five days, which raised some red flags for the reviewer. They suspected that the company may have deliberately delayed their response until after the first payment had been taken, making it more difficult to cancel the order.

In addition to the delay in customer service, the reviewer was also frustrated by the lack of updates on the status of their order. Despite stating that the item should ship within 3-5 days, the order remained in the "being prepared" stage and no one was available to respond to the reviewer's inquiries.

To top it all off, the reviewer then discovered that their Apple Series 7 watch bundle would be shipped in separate orders, even though it was marketed as a bundle. This led the reviewer to worry about potentially being ripped off.

Overall, it's clear that this reviewer did not have a positive experience with Perpay Inc. and would not recommend dealing with them in the future. It's important to fully research a company before making a purchase, especially when it comes to online shopping.

I had a mixed experience with Perpay Inc. (perpay.com). Although I initially received my computer purchase with no problems, it unfortunately stopped working after only four days of use. The only way to contact Perpay for support is through email, which can be frustrating for those who prefer more immediate assistance. I attempted to communicate with them through their "chat" service, but it was not helpful at all.

I eventually received a return label and sent my computer back to be replaced. I was, of course, excited to receive my replacement a few weeks later, but was disappointed to discover that it, too, stopped working after only four days of use. I reached out to Perpay through their email contact once again and after two weeks, finally received a return label. However, it was explained to me that they were only willing to offer me credit back onto their site, instead of a full refund for my purchase.

Overall, my experience with Perpay was frustrating and disappointing. Although they were able to replace my defective computer, the fact that it broke twice in such a short amount of time and the poor communication options for support left me feeling unsatisfied. I have decided not to do business with Perpay Inc. again in the future.

As someone who regularly makes purchases and pays almost $300 monthly on items that I'm satisfied with, I must say I was drawn to Perpay Inc. (perpay.com), an online shopping platform that offers the convenience of making payments in installments. However, my experience with them was far from pleasant, and I feel inclined to share my thoughts on the matter.

I was in need of a file cabinet and decided to search their website for available options. To my surprise, the price of a small 3-drawer cabinet was listed at $22.50 for 16 payments, which would add up to a whopping $360. Naturally, I was taken aback by the steep price point and decided to compare prices with other retailers. To my surprise, the exact same product was priced at a much lower range of $160-$178 across various websites.

While it's understandable that Perpay Inc. is running a business and looking to make a profit, I found their pricing strategy to be utterly disappointing. A profit margin of $180 per product, which does not even include taxes and shipping, seems quite excessive to me. It's not only about the price difference between them and other merchants but their pricing policy that comes across as being predatory. Such a significant profit margin seems to be taking advantage of the consumers' need for flexible payments, and it left me feeling uneasy.

I believe businesses should strive to make a profit, but Perpay Inc.'s pricing strategy was very disappointing, so much so that I will discontinue using their services after my items are paid off. I understand that there will always be price discrepancies between merchants, but such a significant profit margin underscores a concerning business practice. I will take my business elsewhere in the future.

In August of 2020, I placed an order for a laptop from Perpay Inc. via their website, perpay.com. Unfortunately, I received a defective product on August 11th, which was quite disappointing. After contacting the customer service team, it took nine days for them to send me a return label via email.

Subsequently, I sent the laptop back to Perpay Inc. on August 20th using the return label provided via UPS. However, despite following their instructions, my re-order is still listed as 'waiting to ship' on their site. This has become particularly frustrating, as I received a message from Gavin at Perpay informing me that an order had been shipped to me by mistake, even though I never received it.

My experience with the customer service team at Perpay has been less than satisfactory, with slow response times being a consistent issue. In fact, the last response I received from Gavin came almost 24 hours after my initial message, despite their stated commitment to respond within a few hours.

Given these issues, I would really appreciate it if I could speak to a human being on the phone to get this issue resolved. Overall, I'm feeling quite disappointed with the entire experience.

When considering using Perpay Inc. (perpay.com) as a service to make installment payments on items, it's important to note that the cost may be slightly higher than paying directly to the merchants. However, it's worth mentioning that the prices of items on Perpay are often double what you could find elsewhere. If you're comfortable with the higher prices and the added convenience of installment payments, then Perpay may be a viable option.

It's worth noting that while they do deliver as promised, the customer service experience on Perpay leaves much to be desired. The company does not offer live customer service, and using their messaging system can take at least a full day to receive a response. Despite the messaging system being styled to look like a chat system, it is not instantaneous and can be frustratingly slow. At times it can take just as long to receive subsequent responses related to your inquiries.

That being said, while the customer service experience could be improved, Perpay is reliable in delivering what is promised. However, as a long-term user, it became apparent that using Perpay was wasting both time and money when compared to other alternatives. Ultimately, the choice of whether or not to use Perpay comes down to weighing the pros and cons of convenience versus cost.

Perpay Inc. is an online retailer that has made quite a name for itself over the years. While they have made the shopping experience easy and convenient, recent discoveries suggest that they may not be authorized to sell all of their products.

An instance that highlights this discovery occurred when a customer attempted to register their Samsung washing machine for a protection plan. Upon requesting an itemized receipt from Perpay, they were informed that the product was not authorized. Upon contacting Samsung, it was discovered that when purchasing from a third party, it must be updated manually. Perpay was not authorized to sell the product, and despite attempts to rectify the situation, using a bar code from Amazon did not work either.

Looking further into their products, it was discovered that while Perpay does claim to be authorized sellers for big-name items, this is not always the case. It is believed that Perpay orders from these large companies, receives the products themselves, and then sends them off to the consumer.

Despite this significant misstep for the company, it should be noted that Perpay customers typically receive their products on time and without any significant issues. However, for those looking to purchase large items with specific warranties, it is recommended that research be conducted to confirm the authorization of the retailer.

I have been using Perpay Inc. for the last couple of years and have placed several orders through their website. Recently, I was excited to see that they had the highly sought-after Playstation 5 available for purchase. Without hesitation, I decided to place an order for the digital version of this gaming console back in October.

Perpay Inc. informed me that the console would take approximately 6-8 weeks before it was shipped to me. Although this wait was longer than I initially anticipated, I was willing to be patient to receive my highly desired purchase. However, I then received an email stating that, due to my extended wait for the Playstation 5, I would be upgraded to the disc version at no additional cost.

While I was appreciative of the gesture, I was not particularly thrilled about the disc version. When I reached out to Perpay Inc. to request that my order be changed back to the digital version, I was informed that it was sold out and the switch to the disc version was done in good faith. This left me feeling uneasy about Perpay Inc. as a company and questioning their business practices.

Moreover, I was extremely upset when Perpay Inc. approved and processed two payments for the Playstation 5 digital version but then told me that it was no longer in stock. I feel that the company misled me and wasted my time.

At this point, I can't help but think that there is something fishy going on with Perpay Inc. and that it may be a scam. I hope this issue is resolved soon because I am not pleased with the situation whatsoever.

I had high hopes for Perpay Inc. (perpay.com) as a company with a great product and customer service to match, but unfortunately, my experience with them so far has not been up to par. I ordered tires for my truck and while they arrived in a timely fashion, they did not fit my vehicle properly. To make matters worse, communication with customer service has been a frustrating experience, as the only means of contact seem to be via texting and the responses I've received have been sporadic at best.

What aggravated the situation was the lack of size confirmation when purchasing the tires through their shopping cart checkout. While there was no size confirmation, I naively believed that the highlighted size was the one that would be shipped, only to discover that this isn't the case. My truck has a small lift and requires a slightly larger tire than standard, but instead, I was sent a tire meant for a smaller vehicle. As previously mentioned, there was no size listed in the cart or at checkout, leaving me with the headache of returning the tires.

After holding several conversations with customer service, I have been offered a return label but was informed that I would have to pay a $10 processing fee, a 5% restocking charge, and shipping. It was a bitter pill to swallow considering that the product ordered was not the right size due to a lack of size confirmation during the checkout. I've been going back and forth with someone from customer service this way for weeks and have not received much help.

Overall, I strongly advise against doing business with these people given the lack of customer service and ambiguous practices. It has caused me tremendous dissatisfaction and has been a hassle getting in touch with them to sort out the problem.