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Ringtonestimes

Ringtonestimes review: Unauthorized charges! 392

K
Author of the review
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ask for a free download ringtones. a few days later I started receiving jokes on my cell phone. a text message came that said lsw subscription renewed @5.99 /weekly or 23.96 a month. I texted back and I don't want to renew. They sent back a text that said sorry ur command is not recognized. What a scam!

392 comments
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patricia mcafee
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Jul 13, 2008 8:25 pm EDT

please cancel the ringtone serivce, i am not happy with them. i am looking for gospel ringtones please cancel immediately. thank you p.m.

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jacob schooley
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Jul 17, 2008 12:43 pm EDT

i never wanted anything from this, now i am paying $9.99 a month and not getting anything from it. i tried deleting the account but they keep on sending them.

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M Sykes
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Jul 18, 2008 6:56 pm EDT

Please remove the ringtone charge from my bill. I thought I was getting a free ringtone and I got charges a total of almost $40.00 for my first bill and now I'm being billed $19.99 each month. Please remove the charge.

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Steve
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Jul 18, 2008 8:48 pm EDT

take this off my phone. This is a total scam. I BETTER not get billed for this aiight .

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debra brothers
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Jul 22, 2008 3:45 pm EDT

I do not wnt to subscribe to ringtonetimes, please disregard. I dont want 9.99 added to my phone bill

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stasia wiora
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Jul 24, 2008 9:18 am EDT

stop services its lousy i am not paying anymore charges when i've been very dissatisfied wiht it

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Karen
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Jul 24, 2008 3:54 pm EDT

Why is there not a dang number to cancel and weather u want to cancel or not there is visabley no way to cancel, i am feed up when i also tried too cancel, it told me that it doesent understand the command, i wanted to throw the dang phone, but if anyone knows what to do please let me know at kmy68gem@aol.com...HELP

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judy nevitt
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Jul 25, 2008 12:14 am EDT

dont give me ringtones i realized it cost so i didnt complete this

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Brent Walker
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Jul 29, 2008 7:31 pm EDT

I will not pay for something that is lageled as free. If you charge my phone even once for this crap i will take legal action. Unsubscribe me immediately if the above was unclear to you.

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rebecca daugherty
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Jul 31, 2008 12:11 pm EDT

I do not want the ringtones subcription you sent me... I am not paying for itcuz i dont want it... I will call verizon about this if i am not takin off ur list

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Linda Moore
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Aug 01, 2008 10:03 am EDT

I was browsing thru different download options on my Verizon cell on June 23rd 2008, and ringtone times sent me a txt message (while I'm browsing) that if I dont want the service, to txt back to them "STOP" so I did, when I got my Verizon bill sure enough the date, time and $9.99 billing was there under "data". I called *611 send, to Verizon, they gave me a phone number to call the ringtone jerks [protected]) of course a recorded message came back in some forgen language, then in english it said "this number is disconnected and there is no new number", what an illegal scam of the worse kind, so we Americans are just set up to be raped by whoever whenever, I'm sick sick sick of it, that money would have bought me almost 2 gallons of gas to go to work.

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abby carbo
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Aug 01, 2008 1:12 pm EDT

please cancel my service! i am being billed 9.99 monthly

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kyle
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Aug 04, 2008 5:38 pm EDT

im getting charged $9.99 a month how do i get of the gay scam!

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Melissa Holt
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Aug 07, 2008 3:10 pm EDT

i did not subscribe to you and i would like my money back on my phone i have a prepaid phone and i can barley aford that im a teenager tryingto make it on my own please [ut my money back on my card

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heidi campos
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Aug 12, 2008 10:43 pm EDT

i don't want to get charges on my phone. i really don't want to get charge for this

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heidi campos
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Aug 12, 2008 10:44 pm EDT

i don't want to get charge fpr this!

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Virginia O'Mara
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Aug 15, 2008 9:48 am EDT

Ringtone Times is subsidiary of CSW, Cellular Service Worldwide. Their phone # is [protected]. My cell phone is through AT&T.
On 8/14/08 at 7:30 pm, I received a text message "Reply YES to 71769 & get ur complimentary ringtone." I scrolled down 5 lines and read "send yes to 71769"; so I sent YES, assuming it was something from AT&T. The next text message said "UR subscribed to Ringtone Times at $9.9/month. I immediatedly texted "CANCEL". Ther next text message said "ur cancelled" but they had charged my account $9.99. and after that they refused any more text messages from me.
When I did scroll down 16 more lines I found out there was a charge but the marketing was so slick that I can see anyone getting scammed. I eventually called AT&T and although they hemmed and hawed they finally refunded the $9.99. I asked them if AT&T had sold their cell phone customer database to a third party company. They refused to answer and tried to lay it at my door that I must have gone to CSW's web site (which I had not.)
I later called the parent company of Ringtone times (phone# Listed above)to ask if AT&T had sold them their dasabase and they admitted they had a marketing agreement with AT&T.

ANY LAWYERS OUT THERE? I think this could make a good Class Action suit aagainst AT&T. I am on the FCC do not call list. They have absolutely no right to sell my phone number to a marketing company. I encourage any one who would like to join in me in exploring a Class Action Suit against CSW &/or AT&T to contact me at giniomara@juno.com. Any Lawyer who might like to handle this, please contact me because I'm 'blue-skying' here. I don't know if this is a viable case. If you have not been refunded yet, keep after your service provider not CSW.Good Luck.

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Merrylee Zempel
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Aug 18, 2008 7:52 am EDT

Please! Remove me from your billing list! I didn't want this, but I do want my money back!

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Tina J.
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Aug 19, 2008 7:16 pm EDT

my son has a prepaid cell phone and he recieved the message thinking he was gonna get a free ringtone well now he has no money on his phone because they took the 9.99. he is only 11 yrs old that is so wrong. i have tried calling but im scared to put his number in and they want the cell number and if i do they could send more crap that will charge him when he gets enough money to put minutes on his phone. I don't want to change his number because thats the one all the family has to keep in contact with him. I think something needs to be done they are ripping off little kids that has no clue.

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Marilyn Griffin
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Aug 22, 2008 6:42 am EDT

Hello my name is Marilyn Griffin, a free offr popped up on my phone for free ringtones about three weeks ago. I accepted the offer and immediatlely I was charged 9.99. I would like for this feature to be immediately removed from my phone. I am really trying to avoid another charge. I would greatly appreciate your prompt response. My cell phone # is [protected]

Sincerely Marilyn Griffin
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Ginette Kenyon
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Aug 22, 2008 4:42 pm EDT

I did not download anything and do not want your service. Take me off your billing do not charge me.

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Robin
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Aug 27, 2008 9:53 pm EDT

I want to know how I can be charged for Musictrivia Alerts on my cell phone, then text STOP to 367-26 and a reply comes back that my cell phone number isn't currently assigned to any plans. This phone belongs to my son and he is under 18..

I want all charges STOPPED at this time and would like to have this number taken off all the lists.

Im a single mom and dont have the money to pay on something im not subscribed to.

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Tammy
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Sep 01, 2008 10:50 am EDT

I did not mean to hit accept if that is what I did. I DO NOT WANT THIS SERVICE! So please make sure that I am not subscribed to this service! I did reply to the text message and asked that this be retracked and NOT CHARGED TO ME PHONE! So please do take this off!

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joanne
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Sep 04, 2008 4:16 pm EDT

i too was just charged 9.99 for something i didnt order. i have a prepaid phone and i had 9.99 taked off my total! how do i get it back? cuz its my only phone and i just put the money on..! help

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MELVINA LEWIS
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Sep 11, 2008 8:41 pm EDT

I received a text stating you can receive complimentary ringtones text to reply at a certain number, before I could reply, I received another one telling me that I would be charged 9.99 monthly, cxl stop HS. I'm like stop what! I did not authorize this! I tried logging on to this wbesite but it was not available the message I reeived was to try and log on later. How can I get my money refunded back to my cell phone. I DO NOT WANT A CHECK I WANT MY MONEY PUT BACK ON MY CELL PHONE JUST AS FAST AS YOU TOOK IT OFF.

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B ELEM
Send a message
Oct 02, 2008 8:09 am EDT

STOP SENDING ME TEXTES I NEVER REQUESTED TO BE SENT ANYTHING FROM YOUR COMPANY AND I DONT WANT ANYTHING FROM YOUR COMAPNY DONT SEND ANYTHING ELSE AND ALL CHARGES SHOULD BE REMOVED

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nichole moore
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Nov 16, 2008 11:23 pm EST

I need my money back on my phone i never subscibed to this and this my only phone and i have babies

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nichole moore
Send a message
Nov 17, 2008 12:57 am EST

I did not ask u to take 9.99 out of my phone account put it back on my account u all r stilling peoples money without permission.

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William Kadlec
Virgnia Beach, US
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Feb 07, 2009 1:23 pm EST

I have been receiving stupid jokes on my phone for a year and being charged 9.99 a month.

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diamond Dave
Brighton, US
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Jul 02, 2010 10:11 am EDT

I did not sign up for a joke a day, but I got it anyway. I wish someone could tell me how to get them to stop sending me a stupid joke each and everyday!
What a scam.

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lasca mazzone
Unadilla, US
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Aug 15, 2010 7:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i do not want tne free ring tones offered on text 71769 so do not charge my phone

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Carla
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Jun 03, 2016 8:08 am EDT

Unfortunately, I used the free information to obtain a phone number. Once I received the number requested, I received a message for a free ringtone of which I DID NOT agree to. A few seconds later I received a text message that I was subscribed to these services and would be billed 9.99 per month. I immediately replied with a request to cancel the unauthorized services and I received a message 4Help go to care@ringtonetimes.com along with Sorry ur command is not recognized. Does anyone have more info that may be of help for stopping the subscrition as well as the billing? If those parties responsible for this nonsense are attentive to this site, please stop this ridiculous game and prevent further legal actions being brought up against you.

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Angela
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Jun 03, 2016 8:08 am EDT

I don't know how many times i have told this company TO STOP CHARGING MY PHONE 19.99 I DON'T WANT THIS AND I WANT MY MONEY REFUNDED BACK TO AND THEY KEEP DOING IT EVER MONTH AND IM SICK OF IT!

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katrina
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Jun 03, 2016 8:08 am EDT

i did not authorized this at all so please so send anythingelse.

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STOP:ASK:FOCUS
Denver, US
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Jun 03, 2016 8:08 am EDT

i got a lawyer and a law suit going

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Kate
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Jun 03, 2016 8:08 am EDT

Check out this webpage if you want your money BACK

http://classactionconnect.com/cell_phone_issues/2007/10/18/csw-group-ltd-71769-ringtonetimes-71769/

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Tracy moore
Send a message
Jun 03, 2016 8:08 am EDT

I did'nt subscribed to these ringtones and i want them to stop, before i'm billed! Is there a phone number where they can be reached?

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guy
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Jun 03, 2016 8:08 am EDT

This is crazy something has got to stop these poeple. Who ever they are

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Bill
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Jun 03, 2016 8:08 am EDT

I went directly to SPRINT they were able to Unsubscribe simply by replying to they're text message with...(STOP, UNSUBSCRIBE)
Seconds later I had a reply that I was Unsubscribed. I hope this helps all who have fell for this con.

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Teonna
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Jun 03, 2016 8:08 am EDT

i would like to unsybscribe my number for this ringtone thing! I cant Afford It!